Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So why would I go to the Jeep dealership to buy a Buick

By MGN on 2/18/2019 at 6:57 PM. Helped by Alan Sollis.

One good reason...Alan Sollis, the salesman at Ultimate Jeep. I have bough a lot of vehilces in my lifetime and Alan is one of the best sales people I have ever come in contact with. When I decided it was a Buick I wanted instead pf a Jeep...I also knew I only wanted to buy it from Alan Sollis. He is best of the best., and I have been in the business world a lot of years. Never have I had such a more caring, courteous, go out of his way person, who was very knowledgeable of the products and very professional He went over and beyond my expectations to get me the vehicle I wanted., and has been there to answer any questions I still have.... He is a definite asset to Ultimate Group.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Traveled 5 1/2 hours to purchase a truck.

By John Milburn on 11/30/2018 at 2:05 AM. Helped by Doug Williams.

We recently purchased a truck from Ultimate GMC and they treated us great. We traveled from Oklahoma for the great deal on the truck. Doug Williams was so helpful and made sure everything was ready to go when we arrived in Arkansas. Also, Debbie in the Finance Department was wonderful to work with. She got us in and out in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SALESMANSHIP

By George on 11/24/2018 at 12:45 AM. Helped by Douglas Williams.

We recently teamed with Doug Williams to purchase a low mileage GMC. Ultimate GMC is a no pressure, no hassle dealership and Doug makes the entire buying experience an easy going occasion. Our desire was to have this vehicle undergo the General Motors certification program and Doug handled this procedure professionally by keeping us informed all along the way. The day we took delivery of the vehicle Doug patiently went over each electronic gadget, insuring my non technology abilities were as comfortable as could be. On occasion since, Doug has phoned us asking if there are any issues with our purchase. Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

this was a stress free transaction.

By dafay2555 on 11/14/2018 at 6:14 PM. Helped by Doug Williams and Steve Politte.

Buying a car at this dealership was a pleasant and stress free experience. Doug Williams handled every aspect of this process in a very professional manner. Every question I asked was answered with a quick response. I never felt pressured during my decision making process. It has been a long time time since my wife and I bought a new automobile and all I remember was how much I disliked having to do that. The games and deceptive marketing tactics were atrocious. Doug never let any of these type of tactics fall into the process. Steve Politte in financing explained and walked us through every part of the financing and made us comfortable through out. I highly recommend Doug and this dealership to do business with. Thanks Doug and Steve

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy trade and purchase

By jean on 11/8/2018 at 3:12 AM. Helped by Doug Williams.

Excellent service and follow up by Doug Williams of Ultimate Buick GMC. Purchased a 2018 Yukon Denali with a fair trade on our used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First buying experience, BEST buying experience.

By shawnamartin on 11/2/2018 at 10:08 PM. Helped by Douglas Williams, Steve Politte.

I called Ultimate Auto a week ago today to inquire about a vehicle sitting on the lot, not entirely sure on if I was ready to purchase one or not...but ended up getting transferred to talk with Doug. I asked him a simple question, which lead to more questions and after really looking over the vehicle on the website, I was hooked. Doug made this so easy for me! I go to school at Arkansas State in Jonesboro, so 2 1/2 hours away and wanted to test drive it to make sure I really loved it. With Dougs help, and my parents I was able to spend an hour - just an HOUR, making the purchase today! That hour included visiting, test driving, meeting with the finance department, learning the ins and outs of the car, and driving off. I could not have asked for a easier buying experience...in fact, it makes me want to go buy another just because it was that easy! LOL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have had buying a vehicle

By melisia22 on 10/12/2018 at 4:27 PM. Helped by Douglas Williams.

Doug Williams helped me with the process of purchasing a new vehicle. He made sure I got exactly what I was looking for and was happy with the vehicle as a whole before I made any purchase. He takes excellent care of his customers and I didn't feel pressured to make a quick decision. I would see him again in the further for my next car purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Best place to purchase a vehicle!

By Sherry on 7/20/2018 at 2:22 AM. Helped by Alsn Sollis.

We couldn't be happier with our Jeep, we've been looking a long time. Alan Sollis went above and beyond to help us! He is awesome!And honest! Thank you Alan! Everyone at Ultimate are very nice, Debbie is fantastic! We recommend Altimate Buick GMC highly! Sherry n Jack

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience ever

By Phantomracer on 7/18/2018 at 11:37 PM. Helped by Josh Story,Shelly,and other sales staff work together.

Josh Story handled all my request flawlessly. The financial department made my day!!! Never has my buying experience been this easy. Our family has now bought 3 vehicles from Josh.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Stranded

By swannie on 7/7/2018 at 2:30 AM. Helped by Liz Lemon.

Was having trouble with my GMC pickup. I was out of town by 4 hours, and needed help. Called on July 3rd and service had closed, but sales said come on in and we will provide you a loaner. Had to spend the night. They were open on July 4th, so my truck was able to be looked at and then get on my way. The sales and service staff were excellent very friendly. Would buy from them if I live locally. Excellence in all areas. Thank you all very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience!

By momof3 on 7/6/2018 at 6:31 PM. Helped by Alan Sollis.

Worked with Alan Sollis finding a full size SUV and came home with the perfect vehicle! He was very helpful and made sure we found exactly what we were looking for at the best price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By A. Washington on 7/5/2018 at 9:14 PM. Helped by Alan Sollis.

Found what I wanted online. Made a deal on the phone and picked it up the next day. Easy and as fast as possible. Thanks Alan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership and service!

By Jessica Bean on 6/21/2018 at 1:03 PM. Helped by Liz Lemon.

Big thanks to Liz Lemon at Ultimate Buick*GMC for being a wonderful Sales Consultant! I LOVE my new car and hope to drive it for many years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Ultimate Auto Group.

By e720222 on 5/21/2018 at 8:48 PM. Helped by Josh and Shelley..

This was my third vehicle to purchase from Ultimate Auto Group. Working with my salesman Josh was a fun time. Shelley made financing an enjoyable time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and staff!

By Tbaker on 4/12/2018 at 4:49 PM. Helped by Liz Lemon, Shelley Colson.

This is the 2nd car I've purchased and their staff was very helpful to the point of getting me a fan when I got hot and water to drink. I've got a 'used' SUV that only had 23 miles on it and the price was right in my budget. Will buy my next vehicle from this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TOP NOTCH SERVICE AND EXPERIENCE!!!

By wbeard on 4/6/2018 at 3:59 PM. Helped by LIZ LEMON (SOON TO BE ULTIMATE SALES PERSON OF THE YEAR), Trey (sweet little pickle), Steve (pricing guru), Daniel aka Bear (parts EXPERT), Jake (parts EXPERT), Chris (comedic relief), BDC ladies (who hold this place together) :-).

I have been looking all over for this specific vehicle. Liz Lemon went above and beyond to help me get my dream ride!!! Soooo excited to drive away knowing I bought my vehicle from such a GREAT place!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle

By Satisfied Customer on 3/28/2018 at 4:13 PM. Helped by Josh, Shelley.

We drove by the dealership when closed and saw discount information on the windows of a vehicle that we were interested in. So the next day we did internet shopping and called a dealer with better discount. So we decided to drive by Ultimate Buick GMC and test drive the one we were interested in. After looking at our trade in and making us an offer we couldn't pass up. It was a much better deal than the heavily discounted dealership. We were given a much better trade in price. Shop others first, shop here last, you won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Buick Envision!!

By Barb on 3/15/2018 at 5:35 PM. Helped by Liz Lemon, Chris Oats, Shelley Colson, George Kuenzle, Lacey Helms.

This is our third vehicle that my husband and I have purchased at Ultimate Buick GMC dealership, here in Mountain Home, Arkansas. What we are impressed about this dealership is that they don't pressure you into buying a vehicle! I had researched different SUV's online and needed a roomy one for my husband and when I have my grandkids with me. The Sales Representative- Liz Lemon was very helpful with our questions and the options we were looking for in finding the right vehicle we wanted to buy. Liz showed us several vehicles and we took one on a test drive. Liz introduced Steve and I to Chris Oats, the Sales & Leasing Consultant and he was more than willing to answer any questions that my husband had also. Shelley Colson, the Finance Manager, was very efficient in handling the paperwork with financing our car, thank you. The Sales and Finance Department are very professional and courteous. I also want to mention that Ultimate Buick GMC's service department is great! Thanks to all the mechanics that have worked on our prior vehicles. George Kuenzle is an employee at the service desk and is so helpful, friendly and is always ready to accommodate any concerns on the maintenance on our car. We set up an appointment with George to get the Zurich Shield treatment for our new Buick Envision. Lacey Helms that works in the Business Development Center usually is the one I speak to if I call for a question or need to be directed to the service department. Thanks Lacey for being so cordial on the phone. As you read this I can't say enough about this dealership! I'm not related to any of these employees but needed to thank all of them for the smooth transition with my husband and I buying this beautiful Buick Envision this past Monday, March 12, 2018.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By Dicedame on 7/5/2017 at 11:56 PM. Helped by Steve, sis mgr -- Chris Oates, slsman -- Shelly, financial mgr.

I always hated buying a new car. I hated the unending negotiations where I got ticked off and left, and then the salespeople would call back in a few days and on and on it went. And then I met Chris Oates. What a difference he made! Instead of talking, he listened. Because he listened, he found the perfect vehicle for me. He was so knowledgeable about every feature and could explain how this vehicle compared to other models which was meaningful to me because I had been looking at similar units. Best of all, I asked him to give me his best price the first time around so I could decide yes or no.... one time. Granted, I advised him up front of the kind of incentives/discounts I was expecting and when we sat down, he explained in detail the steps they had taken to meet my budget requirements. I have to say I was extremely impressed. I really felt he tried to make the whole process an easy one and it resulted in a financially easy decision for me to make because I felt we had made a fair deal. I have to say hat's off to Shelly (financial mgr) too for being so thorough and helpful in getting everything done on the paperwork. For a great buying experience, a good deal, and gracious people..... I highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Everybody Won

By Diane on 5/2/2016 at 1:30 PM. Helped by Doug Williams, Laurie Leeper.

Doug was professional, courteous, knowledgeable about the GMC Terrain SLT. He persisted with his sales manager, without being pushy, to successfully negotiate a satisfactory deal.

I would recommend this dealer.