Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

I DO NOT RECOMMEND ANYONE TO BUY HERE, STAFF SUCKS

By Roni on 1/25/2019 at 9:28 PM. Helped by Will, Tessa, Aaron.

I visited Serra Chevy on Jan 2 to do a trade in on my 2015 Impala (Im a return customer). I end up getting an internet deal (2018 Premiere Impala) (Demo) that I thought I couldn't beat..price wise it was a great deal!!! But to by pass that, the next day I got the car home and I noticed 2 noises that I wanted to get some justifications on, so I took the car back on Jan 3rd, explain to the service dept. and GM (Aaron Rodgers) what I was experiencing. Being that Aaron was the acting GM then, he showed no concern whatsoever. While I waited to speak to him, he continued for over and hour holding his finger up, more so to say wait a minute". I waited from 4 to7pm before he even acknowledge I was still waiting (in one of the saleman's room).Finally I got back up to ask him how long it would be, because by now, I feel like I was being overlooked from him not to even come in the room to say anything. When he finally came in the room, he basically kept saying "let me check out your issues (told Terrica Taylor to write each of my concerns on paper and she did that with me witnessing it) and let me try to make things right or you will have to do a trade in" if you are unhappy per Aaron. So I left the car in service for 6 days again only for them to tell me, " they could not find anything wrong but they did replace the rear 2 tires saying "too much rubber on the tires". Recap from day one (oil change light was on, all tires indicated they were low, and they only gave me one key with a brand new car, and the car was dirty with water bottles under the seat and silverware in there). So they did not send the car through service before selling it to me and they could not find the other key but told me I would get one the next day...Now I'm frustrated none of this was done beforehand. After I picked up the car after 6 days with 2 new tires replaced...the noise still was going on....I returned for them to reinspect the car maybe they overlooked something (at least Im thinking that). Left car again 6 days this time, Aaron promised to call by Friday for pickup..no call from him. On Monday Ms. Taylor called and said car was ready. When I got off work to pick up the car...Will (service Sup), Tessa (worker, and Aaron argued with me and my husband that there was nothing wrong with the car (IM very unhappy now) just how they were talking and treating us at this point. They all showed signs of frustration by rubbing their heads and motioning their hands during the conversation. Tessa even mentioned that they Aaron said he was not going to do a front end alignment because he will have to eat the cost of the bill.. Never did neither one of them...more so Aaron try to make a suggestion or to try to suplease the situation. He just walked off. Will then went on a test drive with us..no noise at that time. So they sent me and my husband home with no answers answered, many concerns did we make the right choice, and with a sense of betrayal, push off, and neglected how it will be handled. On Wednesday, this week...my husband took the car to another Chevy dealer in town and the guys was very informative and showed so much concern by explaining what it could be. Not only that... he showed my husband WHAT THE ISSUE WAS...so he advise us to take it back to Serra, showing them what was found. When husband went and showed them they then agreed that they overlooked it and it was the service dept. negligence. Will talked to my husband apologizing for the issue at hand. Aaron never once came to us but continued to walk pass us...even saying, "im mad as xxxx and whatever you need from now on, take it up with Service not me, and if you have to go over their heads..do what you gotta do" They ordered part per Will Wednesday, and today Lloyd Shaw called me and said the part was in. I am so unhappy with my experience and I DO NOT ADVISE ANYONE TO VISIT THIS SITE UNTIL SOME NEW FACES WITH EXPERIENCE COME THERE. Note: Purchased car on 1/2/19, in shop 6 days, the next week back in shop 7 days, and it still not fixed as of today. I haven't had the car in my possession but roughly 5 days since I purchased it!!! I would like to speak with someone also, when you receive this message. Thanks for reading I feel overlooked, mistreated, and ashamed that I purchased another car from a dealership that has failed me and my husband by their customer service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

The Ol' Bait and Switch

By TheBrewery on 9/24/2018 at 2:59 PM. Helped by Pam, Darnell, Kelvin, Jim, Paul Householder.

My Wife and I were looking to buy two vehicles so we shopped around and ended up at Serra, we were looking for a Traverse/Equinox and a Colorado/Silverado we found some that we liked and started the negotiations... I had asked if they could install a factory integrated trailer brake controller in the Colorado... They had to go check with Parts and Service... They come back with we can't find the parts... I google and send them the part numbers... they run off to talk to part/service... they come back ok we can do. As negotiation continues we could not come to an agreement so we left and went to another dealer the next day. While at the other dealer the salesperson from Serra calls and quotes me a new price and trade in value, $27 for the Colorado and $31 for the Durango... Great! My wife was happy with her decision at the other dealer, so I went back to sign the paperwork. It takes the usual forever to get the paperwork ready, but then we are finally in the room. We start signing and I notice sales price on the truck is $27,899, not the $27,000 I was told on the phone... Also, the Trailer brake was not in the deal... At this point, they informed me that they are a "No Haggle" dealer for used inventory and they won't change that... So I said if they install the factory integrated trailer brake controller for free then we had a deal... And I signed... So I bring the truck back in later that week to get the factory integrated trailer brake controller installed leave the truck with them and head home... the next day my wife picks it up and when I get out to look at it they did not install a factory integrated trailer brake controller they installed a giant aftermarket eyesore. So the back and forth begins, I bring it up there, then they don't have the right parts, I give the parts manager all the part numbers, then wait some more.... then bring it back up there and they again don't have everything they need. This went on for about two months... then I am told that I need to talk to the owner of the dealership... So I send an email to the owner, and he quickly calls. Then comes back with my techs say it can't be done... I argue and he goes back and schedules a time to bring it in and have the factory integrated trailer brake controller installed and the kick panel replaced (this is the panel they drilled holes in to mount the aftermarket one) I drop it off and then get a call that it's impossible to do this install.... Again I argue, having found multiple posts online with the required parts and labor. They have a Field Engineer call me, and he will not say the words "not possible" but that GM advises that they don't do it. So let me break it down for the readers of this that may not know, It is not an easy job, they have to rewire most of the truck and reprogram the dash unit... this is in addition to the parts, so the approximate cost is about $600 plus labor. $600 for $899 seems like a deal in the dealers favor right? Well, I guess $899 for nothing seemed better... They did repair the damage that they caused during the aftermarket install... So after I get the truck back home, I have a call with the owner. He askes what they can do to make it right.. I asked him to actually do what was promised... to which he retorted that the only thing they agreed to was to install a brake controller (so apparently I needed to have a lawyer in the room when signing the paperwork to ensure that they would keep to the spirit of the deal.) He refused.. so I asked for my traded vehicle back and to dissolve the deal... Now I knew full well at this point almost two months later that my Durango was gone but I had to ask... he offered to sell me another car.... I said no I want my Durango back, it was fully loaded and I could not possibly find one on any of their lots for the $31,000 they offered me for mine (they sold mine for $36,000 if I recall correctly) And we left the phone call at that, with no resolution. I send a text to him sometime later and asked that he honor the original quoted price of $27,000... he countered offering to split it... well let's just go to the transcript: Me: Would you be willing to honor the price that Pam quoted me for the truck? Me: It was $27k Owner: I would be willing to split the $900 with you. Me: While I do understand you need to negotiate, I feel it’s only fair that you honor the price quoted to me by the sales person. I did not get the real price until I was signing the paperwork… Owner: Mr. Brewer, again, you signed for that price and no mention of the difference as we are a non negotiating store on our pre owned which we have on our website and materials in our dealership. Me: While “no-haggle” is a great marketing trick I was not aware of that policy until we were in the room with the Finance Manager (Frank?) I asked why the price was not adjusted to what Pam had quoted me, then he went to talk to Pam. I agreed to the price because of the Integrated Trailer Brake Controller. I naively expected that you would be able to honor the deal that was made. Owner: That is my final offer Me: No, I’m sorry. You have lost my business. And that is that... If you still want to buy a car from them just be very careful about what is said vs what shows up on the contract, and if you have any doubt walk away.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Read before you sign:

By Debra Taylor on 10/13/2017 at 10:15 PM. Helped by Betty Tally.

DO NOT, I REPEAT DO NOT BUY AN AS IS CAR FROM THIS CAR LOT. I BOUGHT A CAR, GOT IT HOME AND THE TRANSMISSION NEEDS WORK. I TOOK IT BACK AND THEY WERE RUDE TO ME. I WILL NEVER BUY FROM THEM AND WILL NOT REFER ANYONE TO THEM. CARFAX SAID THE CAR WAS OK. LESSON LEARNED, NEVER BUY A CAR IF YOU ARE A FEMALE UNLESS YOU HAVE A MAN WITH YOU. THEY TAKE ADVANTAGE OF YOU.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience

Service Appoinyment - 7/28/17

By Riche on 7/29/2017 at 12:11 AM. Helped by Michael Luving.

This review is based on the service visit on 7/28/17. Our first new car service ( oil change, etc) on 7/7/17 went perfectly and without a glitch. We were very satisfied. At that time, we were told of a recall on our 2017 Camaro convertible. We were told the parts would be ordered and an appointment was set up for warranty recall work for 7/28/17, Friday, at 8:00. We delivered the vehicle promptly at 8:00 a.m. And made arrangements, though inconvenient, to leave it all day. We called back at 1:30 p.m. And was told the work had not started (red flag) and to pick it up after 5:30. When I arrived at 5:45, I was told that the service was not performed because the part that should have been ordered and notated as such had not been delivered. I was left with uncertainty as to when it would be rescheduled or if the part would be ordered this time. A few things wrong with this scenario: 1. I was inconvenienced without a car for a total day for nothing. 2. The part/s were not ordered to coincide with the service visit that was scheduled 3 weeks in advance. 3. I went 9 hours and 45 minutes without finding out the necessary parts were not there. Somewhere, the ball was dropped on this one. I want to know how the dealership / service department intends to reconcile this mistake and make me "whole". Richard Eppes

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

(Salesman) Leon V. Permenter

By OnTime on 2/19/2015 at 2:40 AM. Helped by Leon V. Permenter.

My experience with the dealership is based on the purchase and finding finance and was rated above average. My concern and issue came with our salesman, Leon V. Permenter. We were told that the car came with XM radio with 3 months free only to find out later that no XM RADIO was installed. This is something that the LEON V. PERMENTER should have known being a salesman of cars. Serra did have one installed but LEON PERMENTER refused to HONOR the 3 months free stating he made no profit and lost his bonus. So I just added it to my XM account. STAY AWAY FROM LEON PERMENTER for a nice transaction.

I would recommend this dealer.

Overall Rating

1.0  

1   Price

They damaged my truck lied about it and gave me the run...

By mdavis819 on 5/9/2013 at 5:23 AM. Helped by Brian ,Jason,.

They damaged my truck lied about it and gave me the run around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my truck.

I would not recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

I bought a 2013 Malibu in November, I already had one...

By reglynn on 2/13/2013 at 10:29 PM. Helped by Barbra Wright.

I bought a 2013 Malibu in November, I already had one picked out from a dealership at home but decided to stop in the Memphis location, the sales person Barbra was really nice but the Manager was awful. I told them what I wanted and I told them I wanted the navigation that was most important to me and I wanted the brown and black leather interior, they didn't have one so I thought I would just go back to my home town and purchase it. Well you know how sales people are they didn't want to loose a sale. They promised me they could get me what I wanted. So they checked and found one and I said it will have navigation right everything you said you wanted. Well I got my car a few days later, I was upset no navigation only onstar, thats not what I wanted and they said it has navigation but only voice command from onstar. Than the weather stripping around the drivers door was messed up and I have a vibration when I first get on the accelarator from the motor, well had to spend half the day to take it in for repair and I'm still not happy because I have wind noise from that window which the one they gave me to drive before I got mine had none. Also I told them I didn't want the lisense plate on the front, the Manager said it didn't have it, well it did, So when I called about that he said he could have someone fix it and I wouldn't even notice it, well they plugged it and I can tell of course. I was so excited about getting this car and now I can't wait to trade it in.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David was so helpful during the entire process. He got me...

By laurenmoriarty on 7/27/2012 at 9:25 PM. Helped by David Lane, Richard.

David was so helpful during the entire process. He got me an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they get me a ride to work, they dropped my car off at my job when they were finished (which was very quickly)! Richard (the shuttle driver) was also very friendly and professional! Friendly, fast, professional, and I expected no less from other past experiences at Serra. They really seem to care about their customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My 2012 Chevrolet Cruze had a steering problem that...

By caholla on 4/2/2012 at 11:49 PM. Helped by Kevin Emerson.

My 2012 Chevrolet Cruze had a steering problem that another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle service and a rental car once parts were on order. Kevin and Serra are very customer focused and went above and beyond to make an unpleasant experience easy to deal with. I highly recommend Serra Chevrolet.

I would recommend this dealer.