Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.7  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Connie was awesome!

By abbyg12 on 7/13/2019 at 6:26 AM.

Connie was so personable and sweet! She made car shopping less stressful, and she was so understanding as to what we were looking for. I car shopped with my dad who even said she was one of the best sales people he’s ever dealt with. She really has the customer’s interest at heart which makes her so amazing! She and I ran into some troubles with the car I originally went to see, but we walked out with an even better version of it with a even better deal! She was so helpful through the process and kept in contact very well. So thankful and still loving my RDX!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

They sold a car I already had a deposit on

By Robyn on 1/23/2019 at 6:45 PM. Helped by John and Asahd or Asehd..

My step-dad negotiated a price down on a Honda CR V with this dealership for me as I was working. I put down the deposit for them to hold the car until I got there in 3 days. Today, the day after I put down the deposit, they call to say they sold it. THEY SOLD A CAR THAT I PAID A DEPOSIT FOR THEM TO HOLD. When confronted, they had different stories, which means they are liars. One said they sold it from a different lot. The other said THEY DON'T EVEN HAVE A DIFFERENT LOT. One said a person placed a deposit on it the day before we did and they don't seem to have a system to communicate it to their other salespeople. Another said they sold it just that morning when someone walked in, no deposit. I think someone walked in and offered a higher price that what was negotiated and they just thought "screw those people with the lower price" and threw my deposit out the window, which is not how a dealership should be run and is completely unprofessional. They already got an earful but I wanted to leave a review online as well. BEWARE. Just because you pay for them to hold it doesn't guarantee they will!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do Not Buy From This Place!!!!!!

By Lisamoore on 6/29/2018 at 2:06 PM. Helped by Dre.

If I didn't have to give a star I wouldn't! My daughter, a young, single mother of 2 bought a car for them. It lasted her maybe a month. The motor was shot! They did not care that she paid them over $5000.00 for this car and it left her without a way to get back and forth to wrok or a way to get her kids to the doctor. She spent every penny (and then some) to try and fix it so she would have dependable transportaion. This place has no moral values at all!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By NLG on 2/10/2018 at 8:26 PM. Helped by Carlos Buastita, Michael (Service).

I worked with Connie Farnam to purchase my 2018 MDX. Connie provided excellent guidance, service and support during and after buying my car. She is so personable and knowledgeable of the buying process. Buying a new car can be stressful, but Connie and the staff at Acura Little Rock made it easy and comfortable. And, while at the dealership, one of the tires on my old car went flat. Michael and the service department fixed the tire and aired it up! (and I didn't trade in that car). I appreciated the manager offering to provide this service free. I would highly recommend Connie and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Going the Extra Distance

By Veronica L Call on 2/3/2018 at 8:02 PM.

We needed to replace a vehicle as quickly as possible due to a car accident and Connie went out of her way to find one that would fit my daughter's needs. After speaking with her by phone earlier in the morning, she called back within an hour to let us know that she had a car that might be a good fit for what we had in mind. It was, and the transaction was easy, without any pressure. Connie is professional yet warm and so very easy to speak with. It was the BEST car buying experience this family has ever had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience with both Sales and Service.

By Beverly Jones on 1/17/2018 at 8:22 PM.

Everyone there was so friendly and helpful with me during my purchase. I was very happy with my experience. Thank you to everyone at Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2018 Acura RLX

By sharron on 1/21/2018 at 2:31 PM.

Connie is a very organized and knowledgeable salesperson. Very friendly and down to earth (no pressure). Connie work with me on several visits to the dealership prior to final decision on our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing excperience very happy.

By Erik34 on 1/22/2018 at 3:09 AM.

This was my first time going to a dealership so I was a little on guard from all the horor stories I have heard, but that was not the case here. The sales associate Connie was amazing she did not rush or pressure me instead she listened to what I needed and made it happen, all the while making me feel very comfortable and at ease. I got a great car at a great price, and I'm very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service by Connie Farnam

By Johnson J & M on 1/15/2018 at 2:58 PM.

This is our 4th Acura purchase. Connie was very knowledgeable about the MDX. She spent a lot of time with us explaining all the features. She is so friendly and makes you feel at ease, because new car purchases are usually not a pleasant experience. Thank you Connie for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What makes this dealership special is Connie Farnam.

By Lsausen on 12/31/2017 at 7:58 PM.

I love my car but working with Connie was what sold the car.....she is so friendly and knowledgeable and truly wants you to have a great car buying experience. I have had a company car for 25 years so this was new to buying again. Connie made everything smooth and comfortable.......,,she is the BEST!!!!!’ Lucy Sausen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lexus me2 on 12/30/2017 at 6:50 PM.

Connie Farnam was very professional and great customer service. Thank you Connie for helping me pick the perfect car! Acura of Little Rock really knows how to treat their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jdeleon on 12/30/2017 at 4:03 PM.

Acura of Little Rock was willing to work with me so I could obtain the deal I wanted. Connie Farnam was very helpful throughout the entire process. I would definitely return to them again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and selection

By joshatmpc on 12/27/2017 at 1:40 PM.

Connie was amazing and very knowledgeable about the vehicles and technology. She was able to find me the exact vehicle I wanted and get me in and out in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jon Andrews and Acura of Little Rock

By KatySteinkraus30 on 12/22/2017 at 9:11 PM. Helped by Jon Andrews.

I would overall recommend Acura of Little Rock. We love our vehicle we purchased and service department has gone above and beyond to address my issues we came across. Also, Jon Andrews is an excellent manager and people skills are incredible. I would definitely go here to get another vehicle. :) Connie was also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PURCHASE OF 2017 ACURA RLX

By Ronny W Brown on 12/11/2017 at 4:11 PM.

From the first contact with Connie, she was very aggressive in helping to make the deal to purchase a 2017 Acura RLX which was greatly appreciated. . After closing the deal, Connie spent as much time as needed to point our all the features, especially the electronic features and answer all questions to our satisfaction. Connie has also extended an invitation to call her at any time to seek additional information about the Acura RLX. We will certainly recommend Connie to our friends.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

LIARS!!!!

By Chenyn F on 12/5/2017 at 11:06 PM. Helped by Shane.

The salesperson lied about the number of times they would run out credit. A month later, we are STILL getting rejection letters. When I called, Shane justified their actions staying they were allowed to run out credit as many times as they wanted because we signed an agreement. He ignored the fact that the salesperson assured us that they wouldn't run a hard credit check until they knew which bank we were working with and only that bank would run a hard credit search. NEVER AGAIN!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Austin and the team were great!

By Jules1007 on 12/5/2017 at 1:37 AM. Helped by Ausin.

I did not feel pressured. I feel like the process went smooth and easy. This my first Acura and I am very satisfied with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer!

By FaithfulMRS on 11/22/2017 at 5:16 PM.

My husband and I worked with Connie Farnam and she is the absolute best! She took the time to discuss our options and helped us find the car of my dreams. I enjoyed my time with Connie and will refer her to friends, family and employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Purchase

By Skyfit87 on 11/13/2017 at 2:38 AM. Helped by No.

Connie went above and beyond to accommodate me. I’ll be making future buys from her again. She was friendly and made efforts to help me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Connie was very helpful and curtious during the purShepress.

By Jonbrewer on 11/11/2017 at 5:54 PM.

Very good person and not pushy.. Made sure that I was satisfied with my purchase and always responded to my questions in a timely way..

I would recommend this dealer.