Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a wonderful opportunity to express our thanks for...

By luandtom on 4/11/2013 at 10:42 PM. Helped by Shawn Crum.

What a wonderful opportunity to express our thanks for having an automobile dealership in Memphis, Mercedes-Benz of Memphis, that stands head and shoulders above any other automobile dealership we have ever experienced anywhere in the U.S.A. We have resided in 4 states, visited most of the others in the continental U.S.A, and have family that live in 6 other. As visits and conversations usually result in travels, autos, auto service, and experiences with auto dealers as a subject matter typically become a conversation "piece" we have always recommended Mercedes-Benz of Memphis as THE PLACE To GO for an automobile, wherever they live. The sales staff and in particular the follow up service is impeccable. The entire staff of employees are the most outstanding, courteous, well trained and knowledgeable in each of their fields as one could ever experience. In particular, Wes Burrow, Service Director and Shawn Crum, Service Adviser have exemplified total professionalism in their positions and are to be commended. Again we cannot speak highly enough of the entire Mercedes-Benz of Memphis organization! They are truly second to none! Tom Via

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have been a Mercedes Benz of Memphis customer for...

By kluckett on 6/13/2012 at 4:09 PM. Helped by Ellen Tutor.

I have been a Mercedes Benz of Memphis customer for several years now. After purchasing and loving my 1st Mercedes I decided to buy my 2nd one from them. Ellen Tutor and the entire service department staff do an amazig job. Their prices are cheaper than local shops and the service their is amazing. I will say the entire service staff at Mercedes Benz of Memphis has turned me into a repeat buyer. I am now driving my 3rd MB and would never consider purchasing anything else. I love being greeted with smile everytime I take my car in to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom, the Internet Sales Manager, and I had communicated...

By tbates57 on 9/25/2010 at 1:52 AM. Helped by Tom Hammond, Jeff.

Tom, the Internet Sales Manager, and I had communicated by e-mail and phone over a two+ week period and I knew more about this auto and dealer than ANY other in the past. He knew this particular Mercedes very well and quickly understood what I was looking for as well as my expectations and shopping style. I have since returned for a warranty repair of an item that Tom & I discovered upon delivery. The service department and personnel mirrored the exceptionality noted in the original sales process. Mercedes-Benz of Memphis is truly a CLASS operation. Every employee there with whom I've dealt or just casually passed on the premises or spoken with has been friendly, outgoing, and courteous. They ALL seem to be enthusiastic about their employer and Mercedes. They know how to make the customer feel appreciated and special - somewhat rare in today's business environment. Thanks for a great experience and the anticipation of a continuing relationship.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Bought a new car from him, but he did not do the new car...

By BeLittle on 10/7/2009 at 2:31 AM. Helped by Desmond.

Bought a new car from him, but he did not do the new car walk-through, explain the warranty, explain car controls or anything he was supposed to do. MB sent me a survey about my experience and when I filled it out truthfully, he called me on the phone confronted me about the survey (which I thought should have been confidential) and accused me of being racist. Amazingly he still works there. This dealership has a monopoly and does whatever they want to, especially if you have a new car that is still in warranty. My next MB I bought from a dealership out of town, and it was a much better experience. As soon as I can get these cars out of warranty, I will be through with these jerks. They've sold me the last car I will ever buy from them.

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Quality of Work

Bought our first ever Mercedes-Benz from them, a ML320...

By MLightfoot on 11/15/2003 at 4:29 AM. Helped by Fred.

Bought our first ever Mercedes-Benz from them, a ML320 when they first come out. Car had numerous problems as everyone now knows, but the dealership was less than helpful and sometime straight out rude. They moved to a new property a couple of years ago and they became bigger snobs! several trips to the service department couldn't fix things, and not having loaners was a real pain!! They were happy to sell us the ML at MSRP but didn't want to service the car!

I would not recommend this dealer.