Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Problem resolved

By CHOKEM22 on 5/27/2019 at 12:28 AM.

Had a check engine light come on within minutes of leaving the dealership. The entire staff bent over backwards to get it resolved, including coming to my home, picking the car up and letting me use a loaner for a week. My salesman, finance manager and service rep were fantastic. This is the second Mercedes I’ve bought from LR Mercedes. I am extremely pleased with the experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great in and out service

By mcglone3 on 5/22/2019 at 1:11 AM. Helped by Josh.

When you go in for an oil change their service is fast friendly and you also get your car washed and vacuumed. No high pitched sales pressure either.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchasing experience ever!

By KARAJDAVILA on 5/19/2019 at 5:42 PM.

Our salesman Joey Sullivan was amazing from start to finish! We couldn't be happier with our new car and this was the first and only stress-free car buying experience.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Nice environment

By ALICIAT35 on 5/18/2019 at 8:58 PM. Helped by Stephen robinson.

My check in process was fast... I enjoyed a chocolate chip muffin while I waited.. the associate gave me updates on my vehicle while I waited.. I appreciated it. They washed my vehicle as a courtesy... love it..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase and service of 2017 Acadia.

By Feed guy on 5/18/2019 at 5:36 PM.

We purchased a 2017 GMC Acadia last week. We were treated like they actually cared that we were there. Bj Henry, and David Wheeler both did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled A3

By pjenx on 5/18/2019 at 5:26 PM.

Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Josh’s name definitely should be included with Allen and Kim. He continued the same excellent service that I expect at Mercedes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our First Mercedes

By TOYLETHA88 on 5/18/2019 at 6:35 AM. Helped by Ron MacAulay, Vincent Settles.

Our buying experience at Mercedes Benz-Little Rock was second to none. It was a dream that came true, with the help of our friendly sales associate Ron MacAulay whose customer service after the sale has been outstanding. Mr. Steve Roscoe, who introduced himself early, reaffirmed the commitment to making sure we were satisfied. Mr. Settles took the time to explain the extended warranty benefits and helped us select the perfect plan. They all were special to work with making a new customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By LEK-BK on 5/17/2019 at 6:06 PM.

In our 19 years of working with this dealership on 6 different MB’s we have not had any negative experiences. They are great to work with and we will continue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By LMLEACH4 on 5/17/2019 at 6:04 PM. Helped by Victor Settles.

Pattie (sales lady) was fantastic with communication and stayed late! Gm David will do all he can to help and very friendly! Would buy from ANY TIME!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service Center

By Mlseuell on 5/17/2019 at 6:01 PM.

Great service and very friendly staff. They always exceed my expectations. Thank you for all that you do and for taking great care of my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasurable experience making purchasing a car fun

By TACOGLIDE on 5/17/2019 at 1:24 AM.

I have been a repeat customer for over 20 years. The staff and service people have always been courteous and helpful each time I visit the dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used minivan

By WMB699 on 5/16/2019 at 6:11 PM. Helped by Finance guy that is not listed..

Now standing service and very friendly staff made my by experience good. Dealership named work to find the deal that was good for me as well as good for the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service excellent

By B3543 on 5/14/2019 at 6:34 PM. Helped by Josh.

Service rep friendly and to point as to what was done to my car. Loner car nice and waiting lounge was very nice including drinks and popcorn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great !!

By DEE.BRUNO on 5/14/2019 at 6:24 PM.

Everyone was very nice and service was great...the coffee and snacks were also good and thank u for the car wash....I have always had my car serviced in LOS ANGELES..I moved here not expecting the same great service ..but it was awesome!!! Diane

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By cameshayoung on 5/14/2019 at 6:21 PM. Helped by Steven Robinson.

Great service. No complaints. They took care of my request timely and had excellent customer service. And tried to sell me a new car. :). Wonderful experience as aways.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By Bukola on 5/12/2019 at 12:40 AM. Helped by Stephen Robinson.

Stephen is an excellent staff and represents the dealership well. He was very courteous and patient in answering all of my questions. He is very knowledgeable and he advised me well concerning the maintenance of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled Maintenance

By SUSIEKEE on 5/11/2019 at 5:59 PM. Helped by Anthony.

I had a scheduled maintenance appointment and my car was taken in promptly. I received a loaner car to use while my car was being serviced. Everyone I encountered that day at Little Rock Mercedes was gracious and professional and contributed to a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Checkup

By GratefulRed on 5/11/2019 at 5:30 PM.

Excellent service! Thank you Kym and staff!! I was able to get an appointment quickly and service my car. I felt really great working with Kym. Y'all have an excellent staff. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase for our daughter

By Aholiman on 5/11/2019 at 5:24 PM.

BJ was extremely helpful in the purchase of a used car for our daughter. The dealership was very pleasant to do business with! Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

how I was treated at mercedes little rock

By Elebeke, Bridget123 on 5/9/2019 at 3:39 AM.

Excellent customer service. Thank you Patti for the way you treated me when I bought my lovely GLS. I love my car and happy to get it.

I would recommend this dealer.