Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase expeience

By silver4456 on 7/18/2019 at 1:29 PM.

I have purchased a lot of cars and for the most part they have been generally unpleasant experiences to the point I hate buying cars. Due to a series of complicated situations my son needed a replacement vehicle. Whitney Johnson at the Mcclarty Daniel Buick dealership assisted us and went over and above to make sure the car he picked out was available even though it took several days to be able to purchase the car. She was ultra. The experience was quick, easy and actually fun. We were at the dealership for slightly over an hour including working with the closer whose name I can't remember but he has a Spiderman stand up in his office. Whitney is a delight to work with, knowledgable and friendly. I am going to be purchasing a vehicle for myself in the near future and i will be asking for Whitney. If she is gone that day I will come back when she's there. Thank you Whitney for being so lovely with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE!!

By Dwebb on 7/13/2019 at 1:20 AM.

Aaron was great! I went in with my mind set on a certain vehicle with certain features and with only 2 color options and Aaron just kept bringing cars to us and after hours and hours of looking we got the perfect car! Thank you, Aaron!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!

By Out-of-State Customer on 6/28/2019 at 12:54 PM.

I purchased a new vehicle from McLarty Daniel Buick GMC a year ago and would rate the experience very highly. I am out-of-state and had to rely on information provided by the internet and the salesman, Tracy. Tracy was an absolute pleasure to work with! He answered any and all questions, and in a timely and complete manner. He did not pressure me as I was making my decision and allowed me the time I needed to contemplate my potential purchase. When I arrived to pick up the vehicle, he gave me a walk-through and again answered any questions I had, then I was on my way. After the sale, there was follow-up to ensure overall satisfaction with the purchase. I have received consistent communication regarding service reminders, etc. McLarty Daniel Buick GMC cares about their customers and has great follow-through and follow-up. Thank you to them and to Tracy for a great purchasing experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend

By Wilbanks19 on 6/14/2019 at 3:07 PM.

BRAD was an excellent salesman - worked with us on what vehicle we wanted and the price We purchased a 2018 GMC Sierra and a 2019 enclave within 3 months of each Wilbanks

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service!

By Catlady2013 on 6/3/2019 at 7:28 PM.

Very friendly and not overly "pushy". J was very patient with me explaining all the great features. Got in and out with my new Encore in a timely manner! Love my new car!

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Disappointed

By Ahenderson on 5/29/2019 at 9:12 PM.

Won’t fix the DVD player that doesn’t work and failed to mention the extended warranty I purchased (after being talked into it and told how wonderful it was) won’t work until 35-40 after purchase. A simple fix that has lost a customer and I will not recommend them to my family and friends.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great sales & car experience; finance pushy & condescending

By Kyle Rockett on 5/26/2019 at 9:00 PM.

Just as my title reflects the 'straight to the point' nature... I'll keep it short and try to waste only 1% of the time that Mr. Denham wasted of mine. I will be giving the precious GM survey a 10 but I wanted to air grievances towards the finance portion of my deal. I was condescendingly put through the GAP and extra products / services offerings: options 1, 2, 3, and 4 and 4a...and all 5 rejection moments were uncomfortable as Mr. Denham took my no as an opportunity to get creative with still getting me to sign up for ancillary products. I finally just told him NO in a sharper tone and decided then to walk out if he had offered one more time for a very uncustomary #6. I understand he has a job to do to upsell the products and gain more revenue for him and the dealership...it's the unfortunate nature of the job and I get that...but tact, keeping a poker face in the midst of rejection, and understanding a resolute decision from your customer should also be evaluated when attempting to 'overcome objections'. All in all - great experience but IF I purchase again it will be with the caveat that Mr. Denham doesn't enter the room.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
3   Overall Experience
1   Price
2   Quality of Work

Let us walk away!

By crazyhorselady on 5/22/2019 at 3:51 PM.

Jay was our salesperson and we were looking at purchasing a 2019 GMC 3500 diesel truck. The incentives were great and the MSRP came down as expected. We had a trade-in also. Jay worked to get us the best deal within our budget! He kept working with his sales manager back and forth until finally we agreed to split the difference between us. This was less than $1,000 in the price! The sales manager let us walk out the door! Sorry Jay!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellence.

By CDUNLAP on 5/22/2019 at 2:06 PM.

The customer service I experienced at Maclarty Daniel has been impeccable and far above expectation. To begin you must know that I hadn't decided to give them a try until I was treated poorly and with little concern at Nunley Chevrolet across the street, where a family friend had recommended a sales man. I called looking for a specific vehicle and was greeted kindly on the phone and directed where to go and was informed that someone would be told of my call and would be waiting for me keys in hand. Unpon arrival I was met at the front door by a young woman with a big smile eager to help me regardless of my situation (weather I was vehicle shopping or not). Through conversation I learned that she was a salesperson and the person whom I was looking for had been the internet sales manager. Whitney my saleswoman was very polite and helpful, she did not push or attempt to persuade me in anyway. She did however fight to find the vehicle I was after once it wasn't found on the lot. When looking at paper work Whitney and the internet sales manager seemed to do what was necessary on their end to get the payment where I was comfortable. After the purchase of the vehicle Whitney continued to take care of me by ensuring the truck had all the work done that was needed. She's have the front bumper fixed and my engine oil lines changed, things that where meant to be done before the truck sold but somehow didnt get done. I was treated with respect and as a valuable customer before, during and after my purchase. I will be returning to Maclarty Daniel and I highly recommend. Ask for Whitney!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good experience

By Rjcamel2355 on 5/20/2019 at 5:12 PM.

Had a pretty good experience with the folks here. Ended up taking two used Toyota vehicles off of their lot. Negotiations were as expected and it took a bit to get where I wanted to be. But in the end walked away with what I felt like two good deals. J in sales is a great guy answered all my questions calls and texts very quickly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest

By Aggravated on 5/4/2019 at 9:45 PM.

Mislead me to believe he was working with me on a vehicle, sold it, didn’t bother to call. Thanks for nothing. Won’t return calls.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very respectful group

By Jess1983 on 4/30/2019 at 1:23 PM.

They met our expectations and we're very respectful and never tried to force us into something we didn't want I'd recommend them to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By jkbailey on 4/22/2019 at 12:17 AM. Helped by J Sugg.

J was a wonderful and honest salesman! Everyone at the dealership were kind and accommodating. We will DEFINITELY be repeat buyers! Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very kind and helpful staff

By Boyd,Megan12 on 4/20/2019 at 10:59 PM.

Allen met us at the gate and walked us through every part of our experience. He PERSONALLY went and drove cars from lot to the showroom that we wanted to test drive. Not pushy or overbearing at all! He is very knowledgeable and professional in what he does! We will be returning for sure! Thank you Mclarty Daniel for our wonderful experience!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very good Chris v was very easy to work with.

By Aaron0515 on 4/16/2019 at 2:49 PM.

Over all very good experience. Chris and Maria were very easy to work with . Sigh was a little hard to see from the road. Very big lot

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 New rides in one night

By Warewolfe1 on 4/13/2019 at 4:31 PM.

We went to McLarty duty the large selection and good customer feedback. We were very pleased with the customer service, the vehicle quality, and the efficiency. Chris Vore did an amazing job of answering our questions, taking care of us, and expediting the process as best he could. Would definitely recommend McLarty Daniel and Chris Vore specifically for anyone needing a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience.

By ZachandFam on 4/5/2019 at 10:13 PM.

Was very pleased by this buying experience. We just had an appointment to look at the vehicle today and decided to buy it. The price was great and Chris was able to help us work up a deal right away. There was no pressure and was honestly the best buying experience. Will definitely refer my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer servicr

By Pickup man on 3/28/2019 at 11:29 PM.

My wife and I were shopping for a 4X4 truck. Our first contact was Chris Vore. Chris is a non pressure salesman. He listen to what we said we wanted and worked hard to find it. He was very helpful. A man with integrity and not afraid of hard work. McLarty Daniels is fortunate to have him on their team. We will certainly recommend him to others. We love our truck. Thanks Chris

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Positive experience!

By kml5 on 3/25/2019 at 2:48 PM.

The car buying process can be tedious and very stressful, but working with Grant Honeycutt made it much more manageable. He was fantastic from the beginning, never being pushy at all. That trait is one thing that we do not like about many car salesmen, but he proved us wrong. He was great to work with from the beginning! We highly recommend him! He knew the 2019 Buick Enclave Avenir through and through, and if he didn't know the answer to a question, he would find out promptly. Great customer service! We did deal with one finance manager that we didn't have a positive experience with, but ended up working with one that was much friendlier and personable. Overall, it was a positive experience!

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Used car

By tvlewis on 3/24/2019 at 3:05 PM.

Chris was very patient with us during our multiple trips. We didn’t have a bad experience although I will say we weren’t prepared for an extra $4000 to be added to our purchase for warranty. We talked about opting out and feel like the finance guy used the whole “ I wouldn’t let my family member leave here with out it” and “what if a major computer issue happens can you afford $2800 to fix it” I sure hope this costly warranty is what they say it is.

I would recommend this dealer.