Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service! Buying a car has never been easier!

By Chesterberg on 8/22/2019 at 1:05 AM. Helped by Brian Jernigan, Lonnell Harris 5 stars for both!.

We purchased a used car from this dealership and could not be happier! With the help of Bill Harada, Brian Jernigan and Mary McDonnell the experience could not have gone smoother! This is a very professional dealership! No pressure sales! I would not hesitate to do business with them in the future! Their pricing was amazing for the car we bought! They worked with us to keep the payments in our price range! The car was spotless when we received it thanks to Lonnell Harris who did an outstanding job getting it ready for us! I would definitely recommend this company to anyone looking for a fair priced car and friendly and professional service! I hate buying cars because of the pressure salesman you won't get that here. It's easy, fast and professional! Could not be happier!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

A No-Problem Experience

By TedX on 8/17/2019 at 7:29 PM.

I wanted a pre-owned MINI and the dealership had a good selection. Bill and I did a lot of the research by email because I live out of St. Louis and he was right there with any information I wanted. By the time I arrived at the dealership the alternatives were already narrowed down and we quickly made a deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealerhip. Made Buying Car Easy!

By RSchultz430 on 8/17/2019 at 1:14 PM.

Found a used car on line and emailed dealership about availability. Within a few minutes we received an email from Bill and we were off to the races. Bill was fantastic. No pressure, easy to deal with and very knowledgeable! He was straight forward and honest about the process and the car. We never felt he was holding information back or not telling us everything. Car was all clean and ready for us to look at (unlike some places we looked at) Really went the extra mile to help us. Could not have asked for a better person to work with! Besides anyone who loves IN-N-Out Burger and worked for Ronald Reagan is A+ in our book...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Selling my 83 year old dad a Countryman

By Highlander on 8/15/2019 at 2:48 PM.

You couldn’t ask for a more down to earth guy than Bill! He made my 83 year old hard of hearing dad very comfortable buying his probably last car! Mary in finance walked my dad through paying for the car in record time which was a added plus! I think my dad finally got my saying! “Life is too short, to drive a boring car!” Dad is now driving around in a Countryman with racing stripes! Now all I need to do is get my dad to start wearing a pair of Ray Ban Wayfarers and start listening to the Rolling Stones again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By SG on 8/3/2019 at 4:12 AM.

I wouldn't be caught driving an automatic transmission. I wanted to replace my eleven year old Mini Cooper S with a new manual transmission Mini. Unfortunately, Mini seems to be phasing out their manual transmission cars for the US market in 2020, which is kind of strange----what's the point of a sports car if one cannot shift gears? Neil was amazingly helpful and managed to get me just the right color with all my choices, and above all a manual transmission Mini Cooper S from an east coast dealership. Sam and Mary were absolutely wonderful with the actual transaction. The whole experience of purchasing a new car and trading in my old one was not just painless but extremely good. I highly recommend this dealership to anyone looking for a car. Above all, the new car is one of the best cars I have ever driven!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Helpful

By Jolokia on 8/3/2019 at 2:52 AM.

I was in the market for a new-to-me vehicle after an unfortunate incident, I called and inquired about a vehicle in the lot and Bill was very helpful in informing me in the situation of the vehicle. I had to travel to the dealership to see the vehicle; Bill called me the morning of and told me the vehicle was still there. Working with Bill was extremely easy and painless! I'd recommend the dealership and the staff to anyone in the vehicle market.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Smooth and Friendly

By Dick217 on 7/30/2019 at 12:51 PM.

I had a mini previously for 13 years that finally was frequently needing more done. We were able to sell it at a ford dealership through KBB. We spoke with Neil in St Louis and they did not have a 2019 in the color we wanted so he suggested we order one. Then we contacted the Mini dealership where we had purchased our previous Mini and told them what we wanted. They kept trying to talk us into buying a demo with 2000 miles on it rather than order a new one. Finally, we agreed on a price for them to order a new 2019. The salesman sent us a form to sign and return with the agreed upon price. Before we sent it back, he called and said they would be unable to get a 2019 because of the way Mini allocates cars to dealers. That was the last we heard from him---very disappointing. At that point we contacted Mini of St Louis via E-mail and eventually agreed on the same price the other dealership had quoted. They placed our order, the car arrived and we picked it up in about a month. Sam Hall, the salesman was very helpful as was Mary McDonnell, the finance rep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Service

By Johnl on 7/29/2019 at 1:47 PM.

I would like to take a minute to reflect on the Mini service center. Dan is the best in the business and always provides superior service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service with a smile

By Wheels69 on 7/29/2019 at 12:59 PM. Helped by Dalen in the drive through.

This is a great dealership, I’m always greeted with a smile & positive attitude. My last service guy was Dan Wirick And he was professional and thorough. My car was done 1 hr before the estimated time & it really made my day! Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First MINI

By OneMini on 7/27/2019 at 11:36 AM.

I had another brand for several years. The new Countryman is a really great little SUV. Quiet and although smaller in size it has plenty of room for me. Easy to park to. Very well built! My samesman was very nice and helpful but never pushy. The finance lady was professional, patient and great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!

By UsedCarBuyer on 7/25/2019 at 8:08 PM.

Bill was very helpful and answered all of my questions. The car I bought was at a fair price and everyone was very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First MINI

By Country Man026 on 7/19/2019 at 1:45 PM.

After a couple of years I finally decided to get one. The new Countryman is a very nicely built vehicle. One of the best I've ever owned. My salesman patiently followed up with me over this time period and was a big part of the reason I finally decided to take the plunge. Very happy with my decision and this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Painless First-Time Buying Experience

By NewCarBuyer on 7/13/2019 at 4:38 PM.

As a first time car buyer, the process of buying a car seemed daunting. Working with Bill especially made the process an absolute joy for me. Highly recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Satisfied Customer

By MiniLinda on 7/1/2019 at 9:41 PM.

We received excellent service from Sam Hall and Mary McDonnell! Very friendly. Spent some time with Neil and received excellent service as well, Super excited to own a Mini Clubman and see where this adventure takes us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Car Buying Experience

By StarlightBlueMini on 6/29/2019 at 3:43 AM.

Mini of St.Louis went above and beyond the expectations I could have for any dealership. Their customer service is something other car salesmen and dealerships should take close note of. From the moment we walked into the showroom floor to our Motoring Advisor Bill taking us on a test drive, to their amazing finance manager Mary helping us get the best rate to the moment we took our beautiful Mini home, they went above our expectations to assure we got the car we really wanted and made my fiancé a very happy girl. Not once were there high pressure sales tactics, which was a refreshing feeling. And the lengths that Bill went to assure my fiancé knew every nuance of her new dream vehicle was the true red carpet treatment. Thank you Mini of STL for making us Mini lovers for life!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly service

By Thumper on 6/28/2019 at 1:43 AM.

This a very good dealership. I trust Dan Wirick with my cars because he is so knowledgeable. He has helped me over the years with several. In all my experience was great and would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By Xtina31487 on 6/24/2019 at 9:10 PM.

Everyone was extremely friendly and helpful. Bill was wonderful to work with, as well as Mary, Neil and Peggy. I would definitely recommend Mini of St. Louis to anyone who is looking for a quality, pre-owner vehicle and top notch service. I could not be happier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service! Good waiting area

By StarvingGrad on 6/24/2019 at 7:04 PM.

Took my older Outback in for service and Bill took care of me. He made sure my car was taken care of and I was comfortable while I waited. I took mt car in for a tire rotation and oil change. When I got it back it was detailed on the inside and smelled brand new! It's a 14 year old car so that is no mean feat. I'll always bring my vehicles to MINI of Saint Louis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Service

By GeneO on 6/20/2019 at 3:29 PM.

We bought our MINI from Mark and it has been great. Just like was promised. Our service advisor was very good, explained everything and got me on my way in the time he stated. Great job by everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New MINI

By Rosie on 6/13/2019 at 3:57 PM.

I was hesitant at first but after finally going to the dealership we were greeted right away by our sales person Mark. He gave us all the information we needed with zero pressure or silly "car guy" questions. We decided to purchase a new Countryman and have been thrilled with the vehicle. Great job by everyone.

I would recommend this dealer.