Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was great. I was a walk in but it took 2.5 hrs.

By Redonna on 8/19/2019 at 2:06 PM. Helped by Not sure..

It was for a check up and an oil change 15 15,000 miles. I wasn't in a hurry so the wait time didn't bother me, but 2 1/2 hrs seems a little obsessive. I will continue to take the car back there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Lube department saves time!

By nfd13a on 8/17/2019 at 2:54 PM. Helped by Joey.

I have bought and serviced several vehicles from Landers Collierville with no issues. I have no problem referring anyone there for sales or service. Great place to do business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5,000 mile check

By SCronin on 8/18/2019 at 2:43 PM. Helped by Steven Etheridge.

Experience was great. Called for appointment and got one the next day. The only negative was the waiting room was cold. Will use this service department again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased with recent service regarding recall.

By JP on 8/9/2019 at 5:04 PM. Helped by Rivers, Robertson, Julia/scheduling appt..

I believe others need to the know about the friendliness and quality of service I have received at Landers Ford. My experiences from vehicle purchase to present have all be positive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By CL on 8/7/2019 at 10:47 PM. Helped by Noel Driver, Hani ?.

I had a great experience. Everyone was nice. Especially the guy who reached out to me and kept in touch with me until I came in. They are explicit with information from start to finish. I would definitely recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

buying the car I wanted

By car man on 8/5/2019 at 9:01 PM. Helped by Jean Myrtil.

I went into Landers Ford knowing which car I wanted to buy. and the trade in value of my vehicle. I was able to reach a deal that was pretty close to what I had figured not a lot bickering involved, and was able todrive out with the new car that I wanted feeling good about the price and the process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lander's Ford Makes Getting a New Car FUN!

By coatsga on 8/5/2019 at 5:45 PM. Helped by Karen Hill, David Clark, Charles Prichard, Don Kitchens.

Thanks so much for making buying our new cars a fun experience!!! Love your service, professionalism, friendliness and caring. Finding the best deal and the best people at Lander's Ford Collierville.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Lee on 7/28/2019 at 8:35 PM. Helped by Joey Bomprezzi.

Joey Bomprezzi was my service man & he was excellent. Called to inform me about my battery & called when finished. When I went to pick up my car, he had done the “call back” that I was going to schedule. Can’t recommend him highly enough. Thanks!

I would recommend this dealer.

Overall Rating

4.6  

3   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

mostly a good experience.

By automan, 2438 on 7/30/2019 at 3:16 PM. Helped by Don't know there names..

just so you know I was there at the dealership for 7 hours waiting for my car to be worked on. I got front brakes, the works oil change, and freon for my air conditioner. I also asked for a specific mechanic (Brian) but he did not work on my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By pooresc on 7/29/2019 at 6:09 PM. Helped by Rocky Walton.

If it were not for Rocky Walton, we might not have purchased this vehicle. We had some communications challenges at the beginning, but Rocky entered the picture and took charge. Everything went smoothly from that point forward. The staff at Landers was couteous, they worked with our needs and provided a great vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick Lane Service

By brinbenn on 7/26/2019 at 2:12 PM. Helped by Sean.

Sean was very helpful and knowledgeable throughout my time waiting at the Quick Lane. Even with several customers ahead of me, I did not feel that I waited for an extended period of time. Sean was working the desk by himself during the time I was there and seemed to have everything under control and made sure to take care of each customer’s needs. I will be returning to him the next time I need a car service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST SERVICE POSSIBLE! INCOMPLETE REPAIRS!

By Barrett12345 on 7/19/2019 at 2:16 AM. Helped by Robert Johnson: Service Manager; "SHY": Service Rep.

ZERO STARS if I could! This has been, and continues to be, the worst experience I've ever had with servicing my vehicle. Repeated calls to Service Manager, Robert Johnson have all gone to voice mail. I have left my contact information with each message left since I picked up my INCOMPLETELY SERVICED vehicle on July 3 from him! Robert Johnson promised to call me the following week and has NEVER RESPONDED to a single message I've for left 2 weeks now. Avoid this business at all costs! I paid for incomplete repairs and a complete disregard of customer service. There is no accountability at Landers Ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Charles1961 on 7/13/2019 at 11:29 AM. Helped by Bompreezi.

Landers quick line had me in and out in no time. Quick and easy. I am completely satisfied with their customer service. Friendly and fast.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Overall Experience
3   Price
5   Quality of Work

How To Make Your Vehicle Last Forever

By Mrs. G on 6/24/2019 at 4:56 PM. Helped by I called QuickLane service, so I don't remember a name.

My Mercury Mountaineer is 12 1/2 years old, with 48,000 miles. The dealership is the only place that I have used and I will continue going only to Landers. I buy tires there, have oil change there and anything else that they recommend,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and smooth transaction.

By bamaeyedoc on 7/3/2019 at 6:57 PM. Helped by Noel Driver.

I was very impressed with the salesman. There wasn't much more that he could have done to make our car buying experience go smoothly. Very glad that we made the 3 hour drive to get a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Good Job

By billyray951 on 7/2/2019 at 5:39 PM. Helped by Mr.Austin Fisk.

Mr.Austin Fish was the best sales person I could have picked . He help me with everything .Buying a car with him was so easy ..Finance manager Mr.Charles Prichard help us to make sure we got the right deal that we could afford . What a GREAT team you have at Landers Ford .I will give Landers 5 stars .

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Oil change, tire rotation, need to go over what was done.

By Glabyx2019! on 6/17/2019 at 1:18 PM. Helped by Cant remember name.

Need more than ONE person doing check ins at 7:30 A.M. Need to go over what was done at pick up time, just to make sure all was done !!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recalls

By JCC on 6/12/2019 at 2:17 PM. Helped by Andrew Enterline Service Advisor very responsive..

Took F150 in for 2 Recalls completed in a very timely manner. Had a problem with a door sill trim piece which was warped & loose. Had to order part from Ford. This was not the dealers fault but it took about 5 weeks to get the part from Ford. Ford needs to somehow get there inventory in better shape. Have two F150's 2011 and 2015 that I have serviced at this dealership and they always take care of me and if there is any problem they fix it immediately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Kat on 6/11/2019 at 9:25 PM. Helped by John Moore.

Mr John Moore was my salesman and I was extremely happy with this transaction because of him. He was attentive without being pushy. He gave me 1st class service and I would highly recommend him if you visit Landers Ford in Collierville.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST dealership to purchase a new vehicle

By Boeing guy on 6/9/2019 at 11:30 AM. Helped by Jason Adams (salesperson), Julien Roberts (manager).

As always, Landers Ford met and exceeded my expectations while purchasing a new F150. Even with trading in my 2014 F150 (which I had also purchased from Landers) , total time was less than THREE hours in door to out door! The no haggling over price, the great trade in price, the incentives, the manager and salesperson, ALL contributed to a no stress and enjoyable experience, in which I drove away in an awesome 2019 F150 Lariat! I highly recommend using Landers Ford for all your vehicle needs! I have, as this was about the 10th vehicle I’ve purchased over the last 15 years! Trust and go to Landers Ford!

I would recommend this dealer.