Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership - awesome people.

By kpkrol on 9/17/2019 at 6:10 PM.

Awesome dealership - awesome people. Sam Picchietti (client advisor) is a super nice guy and very helpful; car tech's knew their stuff when showing me the controls; and, financing (Scott Adduci) wasn't pushy with selling me the extras - they even gave me a better rate than what I went in with! Much nicer than Northfield BMW - will always go back to Knauz for my cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience in all ways!

By Tom on 9/13/2019 at 8:47 PM.

Who new that procuring a new BMW could actually be a fun and rewarding experience? Steve was incredibly user friendly. He was patient, listened to my needs and interests and set me up with the right car at the right price. Working with his team including Doug and Cesar also gave me confidence that Knauz and its employees are total professionals. I would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By rworden on 9/10/2019 at 5:30 PM.

Clear information during the fact finding stage with no pressure followed by a great buying experience and customer service once I decided to make the purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Moe Niknam on 9/6/2019 at 4:57 PM.

Leo was awesome right from the beginning. Showed me all my options and gave me the most competitive prices compared to the other BMW dealerships i visited. No beating around the bush with Leo. He is upfront with you the whole time and tries to get you the best deal. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Very responsive remote sales support

By Raymar on 9/4/2019 at 12:45 PM.

I am working on the purchase of a vehicle remotely from the east coast. The dealership has been very responsive and professional. Salesperson Marek replies promptly and provides all necessary data. unlike other dealers where emails go into a black hole. Very competitive finance rate. Overall a great experience so far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great lease experience!

By First BMW on 8/31/2019 at 3:54 PM.

Steve and Scott were very helpful with my lease of a 2019 BMW X1. The price was right and the process was smooth and efficient. I would lease from Knauz again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We love our new BMW X1!

By IzzylovesBMW302 on 8/30/2019 at 7:04 PM.

We recently purchased a Certified Pre-Owned BMW X1 through Karl Knauz. Our sales representative, Rolly Davidson, was very professional and helpful and made the whole sales experience very satisfying. We plan on using Knauz again when our son purchases a new car soon! Thanks so much to Rolly!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Misguided about return of leased vehicle

By york782 on 8/23/2019 at 3:13 AM.

The salesperson at Karl Knauz BMW misguided me that the leased vehicle cannot be returned at the same facility as the original purchased facility. He made me sign the lease for new car promising me that the minor repairs of the old leased vehicle will be forgiven but once I signed up for the new vehicle, they charged me for the tires. They made me go to a different dealership to return (it was not necessary per BMW), then the other dealership returned me back to Kanuz BMW, resulting me in wasting several hours and lots of hardship and inconvenience. He sales person did not intentionally answered his phone by looking at his caller ID. when I spoke to the manager, he acted very indifferent, in fact he was rude too. I have leased several vehicles through Kanuz and currently lease two vehicles and they treated me very unprofessionally. Their customer service is inferior and they are looking at ways to overcharge and misguide the customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership!

By MarcM2351 on 8/16/2019 at 3:32 PM.

I recently leased a 2019 BMW 440i form Knauz. From start to finish, some of the best customer service I've ever experienced in my life! Not the typical car dealership. All the guys are super friendly and extremely knowledgeable. They made everything so easy. Matt, Bob, Scott, Phil and Brandon were a pleasure to work with... I know where I'm going for my next car once my lease is up! Thanks Knauz!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Purchase

By DavidR on 8/13/2019 at 2:19 PM.

Sam, Brandon, and Scott represented BMW well. Sam answered all my questions, was patient, and in the end, helped my family find the right fit. Brandon and Scott followed up with all the warranty options and explanations of the how the technology in the car interfaces with the passengers. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keep up the great work!

By Glenn G on 8/3/2019 at 3:07 PM.

I moved to Chicago from out of state and was looking for the best BMW dealership to lease/buy my 5th BMW. I recently purchased a new BMW X3. Bob Geisheker and the Knauz team exceeded my expectations!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By Annette on 8/1/2019 at 9:31 PM.

I was very happy with Neal who assisted me with buying my BMW convertible! He was very professional and met all my needs as a buyer. The staff at Karl Knauz were friendly, easy to talk to and made my experience great! I would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Thumbs Up!

By CT Jr on 7/30/2019 at 3:02 AM.

Had a very positive experience - comprehensive knowledge of the vehicles and no pressure to hurry and make a decision. Would certainly recommend Knauz and would buy from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were definitely not buying a car here.....

By KLM on 7/27/2019 at 3:47 PM.

We drive from Oconomowoc WI to Lake Bluff IL to just look at car colors because we found several cars we thought we were buying out of state. Marek Gryc at Knauz BMW were outstanding in every way including having a very hard to find 4 series convertible...we came to just look at a blue one but bought the sunset orange...what a beauty! And it truly is the Ultimate Driving Machine. Other dealerships were unhelpful or rigid in their polices but with Marek/Knauz...everything was “no problem” and in many cases already done. Business manager Scott was also very friendly, thorough and made the paperwork easy and a good experience! Great experience overall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Karl Knauz BMW Car Purchase Review

By gwrapture on 7/24/2019 at 3:37 AM.

Because of our contact with the Client Advisor, Rolly Davidson, we had a pleasurable and satisfying car purchase experience. He was extremely knowledgeable, courteous, professional, and patient. We originally had a certain car in mind, but after test driving, it was not quite what we wanted. He was most helpful in discovering the right vehicle that suited our style. As experienced car buyers, this was the most pleasant experience we have ever had in purchasing a vehicle. Thank you Rolly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By NSSS on 7/20/2019 at 3:39 PM.

I have had many BMWs over the years. I have purchased from 3 different dealers and my experience with Steve Kwasman and Knauz was a pleasant surprise - excellent experience. No stress, easy, and Steve really listened to my needs and wants and addressed it perfectly. I have bought from Knauz in the past and they have aged like a fine wine. Absolutely better experience than other local BMW dealers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience from beginning to end

By Sgtdon on 7/13/2019 at 2:27 PM.

This is how the car buying experience is supposed to be: FUN & EASY. Rolly had our visits planned out perfectly with no waiting and his full attention. You will have a repeat customer with Sara and I. Heck, even our 7yr old daughter enjoyed herself. Thanks again Rolly. Don

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First BMW Purchase,

By STEVE on 7/13/2019 at 11:06 AM.

I just purchased my first BMW and first time customer of Knauz. The entire experience was very professional, the entire team was very friendly and willing to go above and beyond to meet the needs of the customer. Knauz by far has been the best new car dealership experience. Will recommend Knauz to others and be a return customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car purchase

By Author of this review on 7/11/2019 at 5:25 PM. Helped by Spencer with technology.

I just purchased a vehicle from this dealership. Everyone was very professional and kind. One of the best experiences I have had purchasing a car through a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

nice experience buying used BMW

By ira on 6/28/2019 at 6:32 PM.

nice place to work with - patient, worked with to find right car, good price / easy negotiation, would buy again - easy to get hold of - showed me how to operate

I would recommend this dealer.