Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Joe Machens Vw!!!

By Kmurdock on 8/25/2019 at 1:09 AM. Helped by Conrad.

They helped me get out of my GM lease and made it a purchase, financed and out on time!!! Thanks Jonathan, Conrad, Stephan, Anthony for all ur hard work!!!So I give u a BIG 10!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Salesman And Financial Person

By NICOLEOLIVER303 on 8/24/2019 at 10:51 PM.

The salesman was great! Talk to Christopher Griffitts. The Financial guy explained everything to me. It was how car buying should be. Not a long drawn out process.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Routine Service

By ijfolsom on 8/23/2019 at 8:00 PM.

Had an appointment for tire rotation and oil change and took over 2 hours. Wish I would have made the appointment not so early in the morning then would have had them take me to the mall or somewhere while I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Mikey!

By kayrod16 on 8/23/2019 at 6:21 PM.

Mikey is the best sales guy you could ask for. He was certain to show us all of the cool features on the Jetta, he was very attentive to our “wish list” and just provided and overall 5-star customer service experience. Additionally, Anthony put in a lot of effort to make sure we got the best rate possible - and while that might seem like a simple thing, I can assure you he went above and beyond to make it happen. I’m very impressed by the service we received that Joe Machens VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By Terri on 8/22/2019 at 11:43 PM.

Tom, the Manager goes above and beyond to help his customers. Service team is great as well.Sales team and upper management are great to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fill up fluids

By LILSIS59122000 on 8/22/2019 at 9:59 PM. Helped by The two new guys in service department.

Ok I came in early to have fluids all checked out fill the ones that were low,check a noise I heard on left side when you roll down the window and listen they didn't find anything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Convienient. great staff, works hard to find best fit

By calebmcconnell24 on 8/21/2019 at 8:28 PM.

Demarkus is a great and hard working salesmen. It speaks for the dealership as well as everyone else that works there. Great place to purchase a vehicle from with the best customer service in the region

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Appreciate the approach

By SCOTT on 8/20/2019 at 12:17 AM.

I had a great experience working with Bruce. Very helpful, patient and low pressure in his approach. While the more old school approach to car sales would pop up with others, Bruce seemed more focused on the long game.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By JENJEN9929 on 8/19/2019 at 6:36 PM.

They worked with me all day to get the car I really wanted. Super friendly and understanding of what I needed in order to be happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Vwbug,Anita50 on 8/17/2019 at 5:32 PM. Helped by Jeremy Bealmer.

Jeremy Bealmer was very informative and went the extra mile to make us comfortable with each step. The dealership was very impressive and customer oriented.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love our new Jetta!

By BriannaKirby on 8/16/2019 at 7:17 PM.

It was our first time paying for a car outright and Damarkus made the process very stress-free. He, along with the other employees, worked very hard to get us the exact car we wanted, even the exact color we wanted, and we could not he happier with both the car and the experience of buying it! We will be back for any future car purchases.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Oil change

By FIELDER.PATRICK79 on 8/14/2019 at 7:59 PM. Helped by No idea. Dropped it off at 7 in the a.m. and picked it up from someone totally different..

Just ok service. Called three different times to confirm if vehicle was read (since nobody had called to tell me otherwise). Receptionist was nice first time I called, rude the next time I called, didn’t even say hello the third time I called them transferred me to a sales associate who hung up on me. Car wash was a little less than stellar, but that’s not why I brought it in so no biggie. Thought I signed up for the $300 yearly oil change but only paid 80 some odd dollars. Guess I was the one who looked up service schedule wrong. At least hope I did and did not miss out on something schedule that may potentially void any warranties. Did get passed over to be checked out for two ladies who took the shuttle service even though I walked in first but was okay since I walked in from my office and enjoyed the AC while waiting.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Paperwork took Forever!

By JIMJCMO on 8/13/2019 at 11:45 PM.

Good sales experience. Friendly people. But I have not received my sales paperwork and title application after almost 4 weeks. Someone who is not in the dealership apparently does these for them. I have never run into that before.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Took too long.

By ERNSr1959 on 8/13/2019 at 6:26 PM.

I dropped my car off Thursday for routine transmission service expected about $400. Plus asked to review A.C. system since not cooling well, and noise in front passenger area at road speed. Was told needed complete new A.C. $2500 plus new wheel bearing $500. Final bill over $3000. Hope car lasts another 200000 miles. The service mgr that wrote my ticket is NOT on your list.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome job!!

By Kmurdock on 8/11/2019 at 5:40 PM. Helped by Conrad.

Our sales man Mr Martin was excellent in showing us the 2019 VW Tiguan SE he went over all the specs of the suv and surprised us of features we didn’t know had on this suv 🚙!!! We went on a test drive and loved this suv and decided to lease it for my wife!!! I’d also like to thank Sales Mngr Conrad for making the deal happen I’ve known Conrad for years and he’s excellent at what he does for Joe Machens VW!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfying and got what i wanted

By DIABLK739 on 8/5/2019 at 5:14 PM.

Excellent service and really worked with me. Very helpful and understanding. And got me my first brand new car. Very good customer service. Will be recommending.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Awesome!

By SAMANTHAMOSS63 on 8/2/2019 at 6:56 PM.

Very friendly and welcoming environment. Demarkus truly made sure I was happy with my purchase and thoroughly explained everything I wasn’t sure about. Anthony was also very helpful with answering questions and made me feel confident in my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant

By JulieD on 8/1/2019 at 6:25 PM. Helped by Receptionist was nice too.

I have never driven a Volkswagen brand before. I had a lot of questions about the brand, the vehicle, the warranty etc. Mikey was very nice and helpful. He was genuinely kind. I would not hesitate to send a friend his way to buy a car from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent service

By RobinC on 7/31/2019 at 6:04 PM. Helped by Joe ?.

I never have any issues with the service department. I am always able to get appointment when I need one and no delays in getting car serviced. I especially like that they wash my car after the service. I also have a Chevrolet that I get serviced at a Chevrolet dealership and getting my vehicle washed isn’t something that happens on my Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mikey was fun to work with a extremely knowledgeable

By CASSIE.MARCH on 7/28/2019 at 1:24 PM.

Mikey made us feel like family and provided answers to all the questions we had! He was fun to work with and we will be using him for all future buying! Thanks Mikey

I would recommend this dealer.