Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Salesman!!!

By kjreed on 8/8/2019 at 1:16 AM. Helped by Mark Holder.

Recently bought a vehicle with my daughter. Our salesman was Mark Holder. He was very attentive and made the entire experience very easygoing. Would definitely buy from him again....and recommend him to my friends!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Misadvertising

By Never $Machens on 5/9/2019 at 11:08 PM. Helped by Beth/ Kamari.

Ran across there add on a 2017 Escape. The price listed is $18,650 with a tag under it says for best price email or call or fill out a form. I emailed about “Hey I’m serious here. What’s that best price??” I told them over the 3 emails now there’s no trade in, just a clean deal What’s this best price?? Beth says we will call you tomarrow. Now I get Kamari... “there’s no lower price, maybe a couple hundred dollars possibly “. This brought back the memories of my Explorer I bought from them years ago when there extended warrentee was actually a dealer warrentee and NOT sanctioned by Ford and the heaters in the heated leather seats were aftermarket and not Ford so it cost me at my new closer Ford dealership. Seems like if it’s Jeff City or Columbia it makes no difference with there professionalism

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Quick & Friendly

By Meg on 10/22/2018 at 1:23 PM.

Kamari was fast and friendly. He was able to answer most any question I could think of. He made the process quick without rushing anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service department

By amy on 10/16/2018 at 6:42 PM.

Kamille is awesome to work with in the service department! She is very friendly & knowledgeable about the recommended service. Never pushy and always goes out of her way to make sure you get the best service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change

By DJHITT07 on 10/13/2018 at 1:24 AM.

i took our rogue in for a fast and easy oil change, it took less than the estimated time. we will be returning for the next one.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

What happened to customer service???

By Imthecustomer on 10/12/2018 at 3:08 PM. Helped by Tom Peters, Jamie Husgen.

At Joe Machen’s Nissan, excellent customer service is always our #1 priority. We’ll make sure your experience at our dealership exceeds all expectations.” If only their finance director believed and practiced this! First of all, the positive, we had a great salesperson in Cathy Martin. She impressed us with her vehicle knowledge and excellent customer service. So much that we decided to go with the Armada Platinum instead of a Cadillac XT5. Our next step was to sign papers. Easy enough! I let them know we’d be using my bank instead of financing through them. I gave Trey Warren my banker’s fax number. All they had to do was send the “buyer’s order” to my bank and they’d get the check the next day. Easy enough! We asked about our temporary tags and was told that as soon as they received the check, they would call us so we could come back for the temporary tags, but until then, we were to drive the vehicle with their dealer plates. Easy enough! A couple of days passed by, no call. A week passed. Nothing. Finally, after a week and a half, my wife reached out to the sales rep asking about our temp tags. Within thirty minutes Jamie Husgen calls her from his personal cell phone asking her where the check is or if we had heard anything from our bank. He was very rude! She informed him that she would have me call him back because I was the one dealing with the bank. When I called, he was very accusatory, making comments like we were driving around on their tags and that my bank never responded with a check. I called my bank. No fax had been received. I informed Mr. Husgen of this and even gave him my banker’s phone number. He said we needed to come in Saturday, which was yesterday, to get our tags. I agreed and we showed up on Saturday. Mr. Husgen was very confrontational towards us accusing us of not fulfilling our obligations. This is when my wife told Mr. Husgen he needed to change his tone. This angered him even more and he raised his voice to her and she asked him to “dial it down”. Mr. Husgen storms out of the room. This is when we met Tom Peters, the finance director. Mr. Peters starts off the conversation by stating that “they have been scammed before” and was wondering why they hadn’t received a check from my bank yet. At the same time, he notices on the fax sheet, circles and points it out to Trey Warren that the fax was never sent. I was shocked and upset that we were accused of being con artists, so I raised my voice to Mr. Peters and called Mr. Husgen a dipxxxx for not catching the mistake. At which point, Mr. Peters reprimands me and tosses the papers up against the wall and said “I’ll rescind this deal now”, unless we fill out a loan application with them. When I restated to him that my bank never got the paperwork and that we weren’t going to be bullied by him to sign loan papers, he said “we’re done”. When I told him that we weren’t expecting for him to bend over backwards for us but that we would like to be treated better, he said “we’re done”. We walked out and waited for them to retrieve our vehicles that we were using as trade-ins. Is this making customer service the #1 priority? Do you think the customer had a pleasant experience? They dropped the ball! They should have followed up on sending the fax, verified it went through, maybe contacted us sooner, something! They could have still made a deal when they realized the error, but instead of doing the right thing and apologizing, Mr. Peters showed his true egotistical, pompous pride! Some interesting information, when I called my banker, Mr. Husgen had never spoken to her. And as further information, I WAS a repeat customer of Joe Machen’s (Bought a 2014 Challenger in 2014).

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Responsible and professional

By STICKOLI97 on 10/11/2018 at 7:26 PM.

Prior to my service appointment I received a call by Tara. She called to determine the correct service and correct tires would be put on. As the current service scheduling site does not have those options. This was good forward thinking on her part both for myself and the staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By KOEBELS on 10/11/2018 at 12:20 PM.

I had the best experience with purchasing my car, everyone was super helpful and friendly! Highly recommended to anyone needing to purchase a car or get service work done!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service!

By 85AMEADOWS on 10/10/2018 at 8:30 PM.

Just needed a new headlight and a maintenance check up. Ended up getting a couple other things done all for less than what I was prepared to spend. No complaints!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Engine, transmission, power steering oil changes

By CLSFRY on 10/10/2018 at 3:07 AM.

I am usually very satisfied with the service here; but this time was different. Although the check in process was very satisfactory I don’t believe the service technician/mechanic was thorough in investigating my concern about the power steering noise/vibration. The power steering system was flushed and oil replaced but the noise remained and upon arriving home I discovered an oil leak on the pavement under the area of the power steering pump.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By MOSWALD on 10/9/2018 at 8:59 PM.

Very good. Tara is great!!!alwsys takes good care of us!! Things always get done right!!always friendly and accommodating for us! Will always ask for het

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sevice

By dougc on 10/9/2018 at 4:10 PM.

My car always runs better after each service. Excellent and friendly staff. I bought my car from this dealership in 2016 and have been taking it back here for service ever since

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and Bumper Problem

By RROCK8084 on 10/5/2018 at 4:50 PM.

Kamille showed real interest in fixing my bumper issue and got recall work done in a prompt professional manner. I also used Machens provided shuttle service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always efficient

By JANLEE55 on 10/4/2018 at 5:11 PM.

Great sales people Jeremiah Owens was extremely helpful ,went out of his way to be of service. James Williams was also very helpful and efficient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

it took a little bit but Matt and Jamie was very kind.

By STEPHANIMCGUIRE on 10/3/2018 at 2:45 AM. Helped by Jamie in finance.

Everyone was very nice and ask if we were being helped, we knew what we wanted and we was satisfied with the trade offer and the sales wasn't pushing. they all took care are needs and was fast on taking care of our car.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

It was ok

By CHERYLSHETLER on 10/2/2018 at 6:02 PM.

Brought my car in for oil change and have the front end looked at because there was a lot of vibration under my feet on driver side and passenger side and in the steering wheel. So they changed the wheel hub but it’s still doing it so the problem was not solved. I am Bring it back on Wednesday at 2 pm for another look at the front end and now I am having idle issues when it’s in drive

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership in Missouri

By ALLENFLOODTHOMPSON on 10/2/2018 at 3:57 PM.

Joe machens Nissan Is the best dealership anywhere in Missouri. They have the best sales people And the best vehicle selection anywhere Around.. I have been to many car dealerships looking for vehicles getting the best price and I always end up at Joe machens Nissan. Not only are they friendly, they are honest, they listen to your needs and give you what you want, not what they want to give you. They will never push you into something you dont want. I have bought several cars from them because of these facts. Other dealers may try to duplicate but never succeed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By SHIYI on 10/2/2018 at 2:24 AM.

Staff in Nissan is very friendly. Thank Kamari Allmon for the excellent service and he tried his best to give me a better sales price. I hope the service after sales can be excellent as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service & Personal

By GARYANDMONA on 10/1/2018 at 9:11 PM. Helped by Sharon Koebel.

The service is always great and the care is outstanding with every visit. The personal are always polite, friendly and knowledgeable. Your never treated like as a number, but more like a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sevice as always

By ERIC.BROWN0 on 10/1/2018 at 2:14 PM.

I received great service as usual. the staff was very helpful and discussed any findings with me when I picked up my car. Very much appreciated.

I would recommend this dealer.