Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.4  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Ford Expedition

By 1234 on 8/20/2019 at 3:50 PM.

Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see you next scheduled maintenance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Sharon G on 8/20/2019 at 12:34 PM. Helped by Ron Lucero.

Made an appointment for oil change within reasonable time frame and taken on time and ready as promised.they have friendly employees and comfortable waiting area.

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
4   Friendliness
3   Overall Experience
4   Quality of Work

Bad customer service

By Ms Fusion on 8/2/2019 at 10:17 PM. Helped by unk, sw Dave and Lou.

I previously posted a positive review, I was disappointed in my last service with Joe Cotton. My vehicle was there to replace airbag recall, dropped it off Saturday, get a call on Monday afternoon, reg other issues mechanic stated that needed attention, but no one called me later to tell me when my car would be ready, so about 6:45 I go into panic mode need my car to get to work in the morning,start calling service, no answer, call sales and a nice gentleman stated he would walk over there to see what's going on, he comes back and tell me they are closed, I tell him what lousy customer service, no one called me, and that the card I am calling from states the service department is open until 7:30 pm.Transferred to vm of Dave, leave same message as above, receive a couple of calls early Tuesday morning that my car is ready, however, I have missed a day of work on Monday, because of the non-communication,go to pick up car and they still wanted me to pay $25.00 for tire rotation. Thank-you Lou for the courtesy waiver, the only bright spot of this whole episode, as no one apologized or acknowledged this error. I am sure I will be returning for my oil changes, that seems to always go smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was treated like a VIP

By Tony on 7/28/2019 at 3:08 AM.

The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were all replaced in a timely manner. Every car dealership should be as professional as Joe Cotton Ford. The technician that repaired my car must be an expert.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY FAR AWAY FROM HERE

By lkslentz on 7/25/2019 at 8:05 PM.

Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it off. Took it to another Ford and they diagnosed it correctly and fixed the problem in two hours. I also had Visited their sales in April inquiring about a new Explorer and to this day have not heard back from them. Terrible service and incompetent mechanics. Take your vehicle in at your own risk.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic dealership.

By Brian A. on 7/3/2019 at 4:48 PM. Helped by Joanne, Rick, Steve , Tracy.

I highly recommend Joe Cotton Ford. This very accommodating dealership with an absolutely laid back sales staff & a no pressure sales approach made this experience an absolute pleasure when purchasing my new F150 truck. I will be utilizing their service department for all scheduled maintenance in the future & can't wait to start customizing my truck through the parts department. Truly a pleasant car buying experience. Customer Care: Joanna Sales :Rick Financing : Steve Manager: Tracy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By amy.orlando on 6/25/2019 at 12:07 PM. Helped by Not sure.

My service for my car was done efficiently. I was kept informed of length of time it would take to complete. My husband’s family has bought over 33 cars from Joe Cotton Ford and one of the reasons they keep coming back to purchase is because of their service on their cars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Confidence

By cottonhead01 on 6/25/2019 at 4:32 PM. Helped by Chris Nibbio.

Being a senior and a woman I always feel that the work being done on my car is done by people that know the product and are trained to do the job correctly. i am greeted in a pleasant and courteous manor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe Cotton Ford Service

By Dave on 6/25/2019 at 2:04 PM. Helped by Ron, Jason Conn..

Joe Cotton Ford is a place of friendly and helpful service. I was greeted with a hearty handshake and an estimate of when my car would be finished. The lounge is clean and comfortable, although the magazines are quite outdated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Quality Service"

By mrtool on 6/24/2019 at 1:32 PM. Helped by Dave Malloy & Zak.

Dave Malloy & Zak are both 1st Class guys. Helped with some Issues that just seemed to be getting worse at another local dealership. They both listened to my concerns and went above and beyond to be sure my issues were addressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Jpatkowa on 6/21/2019 at 3:26 AM. Helped by Roman Tom Ron Zac.

From the beginning both Roman and Tom gave me a very fair offer on my trade-in and sold me a new truck. I could not be more happy! The service at this dealership is very friendly, prompt, and efficient! This is my first new vehicle and Tom Cotton Ford has taken very good care of me so far. I will definitely buy future vehicles from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT AGAIN

By 1234 on 6/21/2019 at 1:32 AM. Helped by Ken Choate.

THANK YOU for the wonderful experience we have now purchased 5 cars from Ken Choate and this totally professional dealer JOE COTTEN FORD. They consider the customer first - I really believe -- they do care about you and want you to be satisfied and leave with the car YOU WANT. if you purchase here once you will be back. AGAIN THANK YOU

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recalls

By Alan, Carlile on 6/12/2019 at 3:01 PM. Helped by Chris.

Chris fixed all of the outstanding recalls on my vehicle and did not push any unneeded services. Very forthright and honest dealership and service people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By JoeB on 6/11/2019 at 2:12 PM.

Very courteous service writer, answered all my questions and got my truck on in the time frame stated. Check my vehicle for any recalls and offered a car wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Shopping

By Midty on 6/11/2019 at 11:33 AM. Helped by Roman and Mike.

Was treated very well. Everyone was very friendly and helpful. Roman is a great guy. The car is amazing. The last car I bought was 20 years ago, so this was an amazing experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

This is the #1 Dealership in Illinois! Always quick and som

By Kathyjaworski on 5/15/2019 at 7:48 PM. Helped by Dave, Zach,.

Dave Malloy is very professional and gets things done in a timely manner! Runs a great SERVICE ship!! The sales staff and (Roman) of course is excellent to work with as well. Thank you for always making me happy when I leave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting what your looking for.

By Rob on 5/16/2019 at 12:18 AM. Helped by Autumn, Jason Conn.

I had a great experience working with the Conn family. Buying a car was Nice Not hectic. Getting the car & financing was Smooth Not pushy. My over all experience was Great. Thanks again to Autumn, Pam & Jason Conn.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Forge restorations on 5/15/2019 at 1:15 AM. Helped by Mike in Finance.

Sales team and Finance manager were great to work with! The whole process was seamless and efficient! I would recommend Joe Cotton Ford to all my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Jack on 5/14/2019 at 2:32 PM. Helped by Tracy Conn, Roman Krawek.

Great service, great people, and an overall great experience. Highly recommend this dealership. Service personnel take the time to explain the reasons for any repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Jerry R on 5/9/2019 at 7:51 PM. Helped by I have no names to submit.

One of the reasons I purchased my latest car from cotton ford was because of the past satisfactory service. The waiting room goodies were greatly appreciated.

I would recommend this dealer.