Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Galeene on 8/23/2019 at 2:18 PM.

Our experience at Jim Norton Toyota was great. All the staff was courteous and friendly. Our Sales Consultant, Misty McDonald's was amazing! She was professional, informative and very helpful about the vehicles. She was attentive to our wants & needs and was very patient with us as we looked as several different vehicles. We are very happy that we chose the Toyota 4Runner Nightshade and that we chose Jim Norton as or dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Terry Howard excellence

By Dennis0226 on 8/21/2019 at 3:12 PM.

Have had the pleasure to get to buy from Terry and referred many friends to him. He is a wealth of a resource in the car business with a ton of experience. Patient, kind, happy, enjoyable guy to meet and meet with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

He takes good care of his client!

By Casey on 8/21/2019 at 2:17 PM.

Brennan was very patient with us and tried his best to help us until the end. i was able to find the car that I liked! Thank you for your assistance!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By Jakesteriv on 8/21/2019 at 12:37 AM.

Shaun Hembree met with me right on my appointment time and got my vehicle into service quickly. Shaun confirmed my service request and communicated well with me on exactly what was done. A very smooth positive service experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New camry toyota 2019

By QUAN NGUYEN on 8/20/2019 at 3:46 AM.

Good deal for new car. Very good customer service, dedicated sales staff. I found a new car with safe modes that are suitable for my sister. Thanks for your service Jim North Toyota Tulsa.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Traditional Car Buying Hassle is GONE!

By Research Pays on 8/16/2019 at 8:41 PM.

We were in need of a vehicle but, weren't quite ready...so, I stopped in for a TEST DRIVE and left with a New Car. Sure there are still multiple steps in the process but, Robert was more than willing to facilitate our needs and see to it that we were taken care of and got us a GREAT DEAL!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By CJ on 7/16/2019 at 3:10 PM.

Helpful staff made car buying experience less stressful. Answered all our questions and provided the information we needed to purchase car that best fit our needs.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

To good to be true?

By Indecisive Guy on 8/10/2019 at 4:35 PM.

My wife and I drove into the lot just looking at vehicles with 3rd row seats not actually wanting to buy until this fall. My wife laid eyes on a Ford Explorer that she instantly fell In love with. My wife is a bit more impulsive than I am, so when she said she wasn’t leaving without this vehicle, I though, yeah, right. I’m the opposite, I will miss out on stuff because I need time to mull over a decision, especially one that involves this much money. Devin Roberts was our salesman and did an awesome job. We asked for them to price our trade-in and told them the price we were looking for, which we thought was a ridiculous price. They came back just $1000 off from what we wanted, so I was prepared to walk away. Then we told him what we were willing to finance. He came back with an offer for our trade-in that was $1000 more than what we asked, which got the price of the car down to what we wanted, actually, slightly lower than what we wanted. I am always so skeptical of car lots and salesmen, and always will be but it seems like we got the deal we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ChrisS on 8/8/2019 at 2:09 AM.

After having a terrible experience at another Toyota dealer, we were very wary when we arrived. However we were immediately put at ease. We arrived with no appointment yet were treated very respectfully. Chandler knew the Camry and was able to explain all the safety teachers to us senior citizens. She did not talk down to us. The price negotiates were very fair and we quickly reached an agreement. We were comfortable, enjoyed the cookies and got a great deal. Who could ask for more?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tundra purchase

By SnowTundra12 on 8/6/2019 at 1:01 AM.

I bought a 2019 Tundra Limited this last Saturday. Overall a great experience and Chandler, Shelly and Marie were all very pleasant and took great care of me. The only thing I wish they would have done is taken some time to run through all the ins and outs of the new truck while I was there (technology, stereo features, etc.) Not a big deal at all and I like figuring things out for myself anyway. The truck so far is great and hopefully will do business with Jim Norton in the future.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

2011 Subaru Legacy

By Matt 5813 on 8/5/2019 at 6:28 PM.

Misty was helpful and made the process easy. All the items I wanted to be addressed prior to delivery of the vehicle were addressed, and they wen the extra mile, actually doing more that what I asked for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

King was Fantastic!

By TesDavis on 8/3/2019 at 7:42 PM.

King was wonderful to deal with today and I left the dealership with a great car for a great price. He was kind, low pressure, and well versed in his trade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Rep

By Dash on 8/3/2019 at 9:11 PM.

Brandon Tipton was an excellent salesman from my trade-in to buying a new car. His overall response time to questions were superb and knowledgeable; also, it didn't hurt that he has an overall pleasant demeanor and the price he secured for me was more than reasonable... He even continued to answer my questions after I had purchased the car. I definitely plan to use him for future car dealings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to get your number 1 Toyota.

By Thailee1993 on 7/31/2019 at 5:53 PM.

Zoua Vang is the best person to deal with. Highly recommended her. She easy to talk to and make thing happen. Zoua is what I call hope. She will try her best to help anyway.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Overall solid experience.

By Aquarius1715 on 7/26/2019 at 5:48 PM.

I have been bringing my Toyota up to this dealership for years and the experience of buying a new Corolla was just as pleasant and customer service oriented as my previous dealings. When my first buying option for a car did not work out, the staff, especially Misty were diligent in making sure the car that fit my needs ended up in my hands.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Best Sales Experience Ever

By New to Oklahoma on 7/31/2019 at 12:44 AM.

I just leased a Toyota Tacoma from Jim Norton Toyota / Misty McDonald and had the best sales experience ever. I want to give a great big "Thank You" to Misty for making it so quick and easy. She had the truck pulled up when I got there. She showed us the truck, told us about all the features that I was requiring. She also showed me some other features that I didn't know I wanted until she showed me what they do. We took a test drive and then came inside to find out what the lease options looked like. In just a few minutes she brought a printout to the table with several options. After a short discussion and some help from the sales manager I agreed to a payment that was less than I was thinking. Andy Currey did our lease paperwork. I appreciated his attention to detail. He recommended some Gap protection. It was something I was interested in. Soon he had our paperwork printed and the lease approved. All in all a great experience. Thanks to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got a GREAT DEAL on a Tacoma

By Debbie on 7/28/2019 at 3:52 PM.

I was just going to test drive a Tacoma, my salesman, Marquis, told me all about the truck and said something that made sense: why waste your day running around driving Fords or Chevys when you’ve just drove the #1 rated truck? Then he offered me the deal. And it was great! Jim Norton’s has great service and I feel pretty lucky. My Tacoma is BEAUTIFUL. It rides better than my car, and I’m super happy to get all my oil changes and other services. Thanks Marquis, thanks Jim Norton Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 4Runner Owner!

By Lauren on 7/30/2019 at 2:55 AM.

Great customer service at an excellent price. I would definitely recommend this dealership and it’s employees! I instantly felt like part of the family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience#

By tracknut82 on 7/27/2019 at 6:40 PM.

We put our information into the dealership's website to get an estimate on what our Jeep would trade in for. Katelyn contacted my husband to schedule a time to come in, and the rest is history. The entire Toyota team worked hard to get us a vehicle we would love, at a payment we could manage. They answered phone calls and text messages diligently, and the day of the sale Katelyn and our finance magician Josh, stayed well past closing to get the deal done and send us home in our new ride. Josh was extremely informative and friendly, and he made sure we understood the ins and outs of our loan. Katelyn's responsiveness, communication, and overall customer service are absolutely top notch, and we will forever be Toyota customers. Thank you for a wonderful experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very friendly!!

By Maichoua1234 on 7/25/2019 at 7:02 PM.

The worker here are super good at dealing at what you want. They can get you in and out with a car in no time. They are friendly and answer to any questions that you have. I would totally recommend this to anyone who looking to buy a vehicle.

I would recommend this dealer.