Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From the beginning to the end.

By Sparky andbSparkette on 8/16/2019 at 2:51 PM.

Frank Acosta our salesperson, exhibited the professional attitude of someone who had been in the business for years. We were amazed when we found out he was the new kid on the block...only one month on the lot. He was patient and willing to do what he needed to help us find the car of our choice It has been 19 years since we bought a new car and Frank made it exciting. We came back the second day and bought our beautiful Spark LT. If our experiences are going to be like the first, it’s going to be a great partnership with Frank Acosta and Jim Norton Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miracle Workers

By AMartinez on 8/10/2019 at 7:29 PM.

Jorge and Will made my car buying experience easier than I could have ever expected! I'm still in shock! Seriously, they are some major miracle workers when it comes to not so perfect credit. The entire process was less than 3 hours! Including the 3 test drives it took to find THE car for me. Jorge was so patient with me and listened to what I was looking for. Thank you Jorge and Will! You guys are amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Non pushy Salesman

By vincebennett2019 on 8/1/2019 at 9:00 PM.

I have bought over 20 vehicles in my life and Frank Acosta was the first car salesman i have ran across that wasn't pushy and genuinely care for what i needed and wanted.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Old school dishonesty

By J B on 7/30/2019 at 3:30 PM. Helped by Solomon teklu.

Made a mistake letting this place overcharge me for made up fees. Everyone Is your “family” until you dare question them about their charges. And definitely beware of their general manager all this guy done was inflame the situation. The thing I’m most ashamed about is I bought three cars at this place in the last 13 months to the tune of $115k and each deal got worse. But it’s my fault for falling for their lies. I will honor my word and pay for my mistakes just wish they were just slightly honest.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great help

By hray32 on 7/23/2019 at 1:07 AM.

Dillon Kennedy was extremely helpful! He assisted me with finding my perfect vehicle. When price seemed tight, he worked with me. It was a great process!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Rudy castillo on 7/21/2019 at 5:28 PM.

I like the Good service and good car prices and yes i will do business agen thank you Mr. Frank Acosta at jim norton Chevrolet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Gsmith on 7/18/2019 at 9:18 PM.

Dillon was great to deal with! He was sick and still came up to the dealership to help us get the jeep we were looking at. He was in contact with us throughout the whole process along with getting a seatbelt quickly that needed to be repaired! Highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great service

By Jelande on 7/14/2019 at 5:15 PM.

My dad and I have a great experience here! The staff were incredibly professional and helpful. Our sales person went out of his way to help us and get me into my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Silverado 1500 Texas edition 2019

By M.Olson on 7/12/2019 at 12:16 AM. Helped by Brittnea.

Jorge was our JN associate. He was diligent and committed to finding the truck with our exact requested features. Meaning he allowed us to actually buy a truck instead of trying to sell us something we didn’t want. Another positive thing that made Jorge stand above any associate we’ve ever worked with, is he was respectful of our time. That is a rarity. He is a fantastic communicator and will even text you if that works best. Between Jorge and Will - paperwork was a breeze and no hang ups at all. We highly recommend Jorge at Jim Norton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

They Made Car Buying Enjoyable

By Newchevyowner on 7/9/2019 at 2:01 PM.

Great experience. Charlie and the sales manager were both friendly and easy to work with. Really appreciated that they listened to what was important to us and did not try to upsell us. Great deal on our trade-in too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Steftru on 6/28/2019 at 2:24 PM. Helped by Juan.

Jorge and Juan were great and helped me find the exact car that would work for me and Jorge went above and beyond and understood and I was frustrated and got me ice cream while I waited! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By matthew.s.linn on 6/23/2019 at 11:14 PM. Helped by Dave Croteau.

I received great service from the moment I arrived. They worked hard to deliver the exact truck I had in mind. I would recommend them to anyone interested in purchasing a Chevy or Toyota.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Simple, smooth

By Clemenslee1 on 6/22/2019 at 1:16 PM.

Sales staff was very helpful. Did everything completely through email. Except for financing. Made the appointment. Truck was exactly as described. Would definitely use them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 6th Vehicle

By RusAnderson on 6/20/2019 at 9:11 PM. Helped by Jake.

Just purchased my 6th vehicle from this dealership (or its predecessors). Another great experience! Accommodating, professional, courteous, thorough! Jeff Weaver worked hard to find what we wanted that would fit our budget! Thanks, Jim Norton Chevy!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Jeff is amazing

By Mslynn on 6/19/2019 at 6:41 PM.

I had the best experience once I got a sales person that knew how to be patient with me. Jeff was amazing and got me everything I wanted and was totally honest and helpful. Thanks a million times Jeff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Back again

By Randall on 6/18/2019 at 3:37 AM.

My wife and I bought her a vehicle at Jim Norton almost three years ago from Jorge. We decided it was time to get a truck and there was no question from where. We went back to Jim Norton Chevrolet and asked for Jorge and two hours later we were driving home with our new truck. I highly recommend these guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands down the best car dealership I’ve ever worked with.

By Courtneyrward33 on 6/14/2019 at 2:26 AM. Helped by Juan Moreno.

The dealership had the vehicle I wanted to look at ready to go before I got there. Very welcoming , but not overbearing. They listen to your concerns and are 100% transparent, and easy to work with. Overall great experience, I’ll go back the next time I need a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Awesome Souvenir

By johnson7023 on 6/12/2019 at 4:40 PM.

We are Texas residents (from Houston) who drove up for a graduation. We left with an awesome souvenir... 2019 Chevy Equinox We initially were going to trade in our 2013 Ford Escape, but hadn't really decided when. Charlie was very upfront and honest about what we wanted to do, and what we were looking for. He gave us our options, and tried to keep us in the price range we wanted. He was with us through the entire process. Same with Will; when we were handed to him for financing, he too was upfront and thorough. It was an amazing experience...way better than previous car buying experiences we have had. We got in and out and on the road home in under 2hrs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By Jpearson189 on 6/12/2019 at 1:57 AM.

Had a great experience with these people! They were nice, courteous, and very helpful! They seemed like they really wanted to help out!! Definitely recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and friendly customer service

By Chito918 on 6/11/2019 at 10:37 PM.

This place was nice and friendly I felt welcome here! Would recommend Jorge R. To anyone looking for a new vehicle he was honest and worked with us

I would recommend this dealer.