Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Lemon!

By gljacob1 on 7/19/2019 at 5:00 PM. Helped by Mr.Marcus..

I purchase a 2014 Nissan Sentra from Jim Keras Automotive Group 02/17/2019, I only has the car for ( 3 ) days before the Transmission went out, ok they repair that in ( 4 ) days, ( 3 ) more weeks the car begin to run Hot, they say it was the Thermostat, Not under Warranty, so I pay for that service, ( 3 ) weeks later it begin to ran hot again, they say it was the radiator, ok they repair that, ( 3 ) days I had to call a cab for work, ( 3 ) weeks later, it's running hot again, it was pick up again, they repair it.here I'am again waiting on my car for repair, it has been in the Shop for (3 ) days, waiting on an O-Rings, I will be contacting Lemon Law of Tennessee!! Oh by the way, I have never miss a car payment.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By dparker on 12/28/2018 at 11:39 PM.

Lanie is the best Service Advisor that I have ever had the pleasure of dealing with. She went above and beyond to make sure my experience was the best.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They wouldn’t fix my brand new truck.

By ZTR901 on 12/27/2018 at 12:05 AM.

Bought a new truck here. Thought it would be a great experience with many years of experience. They’re mostly very nice folks who unfortunately largely followed up with action. After 4 service visits, I decided that they either were unable or unwilling to fix my 2018 Colorado that has a failed transmission at 11k miles. They use a weird scheduling and appointment system different than most dealerships. They flat out refused to schedule an appointment for a repair that General Motors even said I needed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience with Martavius Wood

By DENICE69 on 5/10/2018 at 2:34 PM. Helped by Martavius Wood.

Drove onto the lot. Met by Martavius Wood. He was very knowledgable about the product I wanted. I did not feel hassled. He made the car buying experience very smooth. This young man was very courteous and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Farmgirl,jj123 on 3/24/2018 at 3:17 PM. Helped by Chelsey Lowery.

My Husband and I were very pleased with our new car buying experience. Service was good , we always felt we were catered to and salesman, Mr K and chelsey Lowery listened to our needs and delivered a great car and price . Will shop here again

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Tried to charge me 3 times what they quoted online

By thrilledcarowner on 3/27/2018 at 10:12 PM.

My vehicle needed a 105k mile service. On their website, they have this posted for $369.99. They call me back 1 hr after the scheduled service was to begin saying the transmission fluid replacement alone (part of the 105k mile service) was over $300 and the total cost was more than $1100. I informed David that the price online was $369.99 for the service which includes transmission fluid replacement, spark plug replacement, and transfer case fluid replacement. He said he would look in to this and call me right back. 3 Hours later, I hadn't heard anything, so I called back. He informed me my price was correct. Great! I guess, I will come down and pick it up soon since you said it would be ready around lunch time. Well, they may or may not have started yet, and it won't be ready until 5...possibly. In summary-you try to charge me 3x what your own website states is the price, then you don't return phone calls, then you don't start the work until after it was already suppose to be completed???? This was strike 2. Strike 1 was about a year ago when they forgot about my vehicle all together. They didn't do the service and then they didn't lock up the keys in the safe (where they keep keys after the shop closes), and I had to go with the manager to check every mechanics bench to find the keys laying around the shop after it had closed. Apparently locking them up for the night is optional. There were a dozen or so keys laying around on various benches or even the ground. But not mine. They weren't in the shop. Guess where they were. In the truck, which was in the parking lot, still waiting to get the service I had scheduled. Good thing it wasn't stolen.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Trustworthy

By abnranger on 3/3/2018 at 1:16 AM. Helped by Rachel, Nathan.

I recently purchased a vehicle from Jim Keras Chevrolet in Memphis, TN. Mr. George Gully and his staff treated me with great dignity and respect. They went above and beyond to ensure that all my purchase expectations were met. From the beginning of the vehicle purchase to the end, they did not play any games, and most of all the final price was exactly as negotiated with (no last-minute surprises). Tim Muse in finance was very professional and polite. He took great care of me. If you are looking to purchase a vehicle, look no further than this team at Jim Keras Chevrolet for complete satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

both a vehicle

By dorisbed on 2/6/2018 at 2:21 AM.

my salesman did a great job ! will send people to him wonderful luv my ride thanks thanks my husband worked hard an so did the sales man I got what I wont !!!!!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Used 2015 Suburban, many more issues that were not disclosed

By tmalexa on 1/25/2018 at 2:27 AM.

#1. Vehicle posted online and was not ready to sell. #2. Was told it would be in like new condition and ready for us to look at. #3. It was not ready when we got there after driving 3 hours to come look at it. Was told it would be ready by about 11 am and it was not. They said they would call us when it was ready. It was 2 1/2 hours later that we got the call. #4. When we looked at the vehicle, interior was not clean. There was pink kool-aid all over the floor from the drivers side all the way back to the drivers passenger side. There was food and dirt in every crack and crevice. Seats were dirty. When mentioned to the salesman, he said, I guess I'm not sure what you are seeing. So we pointed it out, but anyone could've seen it wasn't clean. It was extremely obvious. There were also ping dents and 2 pretty significant scratches on the front and back passenger side doors. All 4 wheels were scratched up badly. At that point we were just going to walk away. There was another guy that came out, can't remember his name, but he was our salesmans supervisor. He asked what will it take to get you in the vehicle? We said everything wrong needed to be fixed. There was a detail guy there that looked at the carpet and said he could get all the pink stains out and dye the carpet where needed and it would look close to new. The sales supervisor said he has a guy that can polish up the wheels and they would look new. They will also get the ping dents out and take care of the scratches. Long story short, they talked us in to the vehicle with what we thought was a good price and we would fix the dents and scratches ourselves. They kept the vehicle for 3 days to fix the carpet, wheels and replace a piece of dented trim. We received a call that the vehicle was ready and was told that 1 wheel could not be fixed. We suggested that they take a wheel and tire off another vehicle that matched. The salesman checked on it and called us back and said they could do that. We agreed on a time to meet in Jonesboro. We arranged with friends to take my wife to Jonesboro, Arkansas to get the vehicle. When the vehicle was picked up and my wife brought it back to show me. I observed that all the pink was not out of the carpet, interior was still dirty in most of the cracks and crevices and the wheel that was changed had a different tire on it. I called to speak to the owner, but could never reach one after a week of calling every day and leaving messages. We went on a trip to Missouri camping pulled boat with Sub. and I pulled camper with my truck. Before leaving I thought I would check the air filter and it was terrible dirty - had to be replaced. While at camp I noticed a grinding by back wheel that was changed. In looking under it the the break dust shield was dented in pushing on the wheel. I took a large screwdriver bent it away so it would not wear and scratch. I had to buy 3m tape to fix black trim piece falling off doors. My wife said there was a rattling in the back so I looked where the jack was and it was not put back in holder and neck piece was sticking out and was bent and would not go back in. I assumed when they changed the wheel they used it - it fell and bent the dust shield. Also, noticed car struggled starting some. When we returned home I had Walmart check the battery and it had no cold cranking amps. ( I am the Store Mgr at my Walmart) So I put a new battery in it. What did 172 point checklist cover - should have been replaced at that time. I had called your place again asking for the owner and got a person named Trey and I explained the issues. He decided he he would send someone to get the vehicle and fix the issues and reimburse for the filter and battery. They come got it and gave us a Tahoe to drive. I had took the jack out and put it on a rag so they could see what's wrong with it. We monitored the car ( Onstar) and noticed it stayed in one spot for days and then finally moved and then that morning said it was ready. It was returned to me at my Walmart parking lot in Ash Flat, Ar. Pink color was still not out of the carpet. Said best they could do. Was told they would fix dent and scratches even though we agreed to take of them. Trey said it should never left there that way. Dents/scratches were not repaired. Was told they waxed it -- sorry, duh, that will not fix it. So we accepted it any way - had to have a vehicle. Oh, before we went camping I took my air hose which I suggested to them to do and blew out all the door pockets and around and under the seats and shopped vac up candy, paper, pencil and just dirt. We had our local dent guy to remove the 8 ping dents - looked great. He couldn't do much with scratches too deep but he made them less noticeable. We took the Suburban to a local Auto body repair man and we noticed the front left fender was a black color with green flakes in it, doesn't match the rest of the vehicle color. It's not even the same color. Once noticed it was very noticeable. There was over spray on the rubber molding. We have not got the scratches or fender repainted yet. Next we have to get the shocks checked out because the thing rides pretty rough on any little blemishes in the roads. Also an annoying clicking in the front dash somewhere. We are just VERY dissatisfied with this vehicle and really believe there was NOT a 172 point GM certification checklist completed. My wife wants me to get rid of it and get a different Vehicle. Unfortunately we do not have anything good to say about Jim Keras Chevrolet. Thank you. Mike Alexander.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Professional

By TAXMAN on 1/18/2018 at 3:03 PM. Helped by Rachael Calame.

Mr.. Gully and his staff made me fell as if I was at home. They took care of my family as if it was his family. If you are looking for a vehicle, Mr. Gully and his team should be your only stop.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always trust Steve

By Longtimecustomer on 1/14/2018 at 5:28 PM.

Steve is always helpful, makes sure you are taken care of quickly. Have used him for numerous years and he always makes sure the service is quick and done correctly.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great experience and very helpful

By DannyDee11 on 11/26/2017 at 1:30 AM.

Being that this is my first car and getting a 2017 off the lot I am very appreciative. I appreciate everyone who helped me, especially Mr. K, he made sure that he took care of my mom and me, and he was very straight forward. He didn’t let us leave empty handed :-). Along with Mr. Tim who was also very nice, reasonable, and understanding. I really appreciate you all and I look forward to building a relationship with you all. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always Steve was helpful.

By bgwoodard on 11/18/2017 at 6:06 AM.

Steve is friendly and doesn't make me feel stupid because I don't know one part from another. I trust him to give me honest advice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Khalid went above and beyond expertise.

By Tamika G on 11/11/2017 at 6:51 PM.

After visiting another well-known Chevy dealership, with disappointment, I came to Jim Keras Chevrolet the next day. I received the best service ever. Mr. Khalid was awesome, as was entire staff and employees. Mr. Trey Gray, Mr. Josh, and my salesperson Mr. Khalid were beyond what I expected. I can truly say that I'm truly, very satisfied with my 2018 Malibu LT. I recommend Jim Keras Chevrolet on Covington Pike, Mphs, TN. Thanks.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Terrible management

By Court2003 on 11/8/2017 at 11:01 PM.

This is the worst car buying experience ever! They allowed a customer to put a 48 hour hold on a truck and led us on for 48 hours saying we could have it if the guy didn't show back up. Only for me to hound them and go above my sales persons head to talk to management. The manager was rude and would not give me an answer. Then he finally called me back to tell me it's sold! They lie and do whatever it takes to lead you on. This is terrible customer service. The salesmen and management are totally lazy and unprofessional!!!! Save yourself some time and never even call them about a vehicle. You will be miserable. Ridiculous! You do not want to deal with these people!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat customer

By gpay on 11/1/2017 at 6:49 PM.

Trey is very easy to talk to and to do business with, not the first time I've had the pleasure of doing business with Trey. GREAT Individual!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nothing but good things to say

By Amteped2 on 10/20/2017 at 9:22 PM.

Such a great experience! Dan Browning is one of the most personable, trustworthy salespeople I've had the pleasure of working with. I would gladly recommend him to any of my friends or family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

So helpful and easy to work with!

By Vnelson on 10/20/2017 at 7:22 PM.

Getting a new car fan feel like a rough process, but Dan was so nice and informative! He did a great job at showing me several options and helping me narrow my search a bit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience @ this dealership was remarkable

By Kimberley Lewis on 10/20/2017 at 4:14 AM.

Dan was Polite and Personable! Has a Wonderful Since of Humor and Very Knowledgeable! He is a wonderful asset to your dealership! Would definitely recommend this dealership and have my family & friends to personally ask for Dan,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new Car!!

By Earnest Howard on 10/4/2017 at 8:50 PM.

Mr. K is a Super salesmen!!! I recommend K at Ji m Keras. He is fair and honest .Mr.K. Will make your dreams come to pass.

I would recommend this dealer.