Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Ed McFadden

By KC135 on 8/23/2019 at 1:52 AM. Helped by Ed McFadden.

My sincerest thanks to Ed for making my latest Toyota lease (and first experience with Jay Wolfe) as positive as could be. Ed was incredibly easy to work with and incredibly responsive. From start to finish, Ed went above and beyond. I would welcome an opportunity to work with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By dough1931 on 8/22/2019 at 7:12 PM. Helped by Michael Taylor, Service Advisor.

Mike Taylor was excellent in assisting with my appointment. He located my appointment reservation for service. However, evidently when I called to make my reservation I wasn't connected with the dealership service representative. Consequently, my rental car wasn't listed on my reservation and since this service was an approximate 6-hour process the rental car was very important. Mike was able to obtain a rental car for me...THANK YOU MIKE! The service was performed per your quality standards and I appreciate my Jay Wolfe dealership and their staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tacoma Purchase with trade-in

By bigdaddy on 8/22/2019 at 2:01 PM.

I had a positive experience at your dealership on Saturday August 16, 2019. I purchased a 2019 Toyota Tacoma and traded in my 2015 Jeep Wrangler. My sales rep was Michael Margolin. He was truly very good to work with. Rena Roberts was our financial rep. She was very good to work with as well. The negotiation process was a very traditional dealership experience which would have been less than pleasant for the uninitiated, but I was generally fine with it as I've bought and sold several cars over a lot of years. As I said, I was OK with it except for the last gig of $500.00 from me - you know the practice. And with my excellent credit score, I expected a better finance rate to be offered to me. Regardless, I accepted the deal and am fine with it. But, something for you to consider when working with tenured adults who are return customers and who have come to you in good faith. Otherwise, very good experience for my wife and I.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Car Buying Experience

By CJDE41 on 8/21/2019 at 9:13 PM.

Mr. Holyoak was great to work with. We have owned quite a few Toyotas, but I would rate this new Toyota buy as one of the best car purchase experiences we have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Cknight on 8/20/2019 at 3:38 PM. Helped by Hannah Uthe.

Always love coming to Jay Wolfe for their service. Friendly people and quick service. Thanks for always taking care of me and my vehicle. See you soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Sissyinkc on 8/18/2019 at 7:10 PM.

This is the 2nd vehicle I have bought from Jay Wolfe. Jessica my salesperson was absolutely amazing! Every department at this dealership is top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By KBNC56 on 8/18/2019 at 6:21 PM.

Mr. Toy was able to address all of my concerns. The waiting area is very comfortable, snack bar lady was very friendly, food is good.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change, tire rotation, brake line flush.

By Farmer John on 8/16/2019 at 3:48 PM.

The service department at Jay Wolfe Toyota delivers top notch service to Toyota owners in the north Kansas City area. They are knowledgable, courteous, friendly, and get me in and out of there quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

friendly and quick

By jodicasey on 8/15/2019 at 2:07 PM.

Service is on top of things. In and is quick! Always have an appointment booked before you go in for any service and you'll be taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Care!

By jrb953 on 8/14/2019 at 4:33 PM.

My wife and I just purchased a used Honda Odyssey from Quinten at Jay Wolfe Toyota and were very satisfied with our entire experience! The van we bought was a trade-in and when I initially contacted the dealership to see it, I was told it was still undergoing its intake inspection and repairs. I called multiple times to see if the vehicle was ready to be seen and everytime I made contact with the dealership, I was not hurried off the phone or brushed off. Once we did get word that the van was ready to be seen, Samantha set us up with Quinten as our salesperson. His easygoing, joking and never pushy approach to letting us look at and test drive the Odyssey was a perfect fit for my wife and I! I mixed everyone up when we first arrived because I stated I was looking for "Dominique" (no idea why I initially thought that) but this just led to some good natured back-and-forth between us and our salesperson. Finance department was quick and efficient and not high pressure at all either. We bought the van with a few things listed on the "We Owe" sheet from the dealership and already have a plan in place to get those last things finished up. This was our second time buying from Jay Wolfe Toyota and third time buying from a Jay Wolfe dealership. I have always appreciated how they treat and interact with their customers and I would certainly recommend them to anyone looking to purchase a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Charlie on 8/13/2019 at 10:49 PM. Helped by Buster..?.

Excellent service as usual..work done timely. Pics quoyed was exactly amount I paid at the end of the services....battery. Buster I think was his name....did a good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Hoppy on 8/9/2019 at 3:48 PM.

The time to perform the service was right on. We also knew the cost before the service before it was performed so we no surprises.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service from Mike Margolin and Austin Murray!

By Phyllis and Stan on 8/9/2019 at 2:28 AM.

Mike is an experienced salesman and very knowledgeable on car specs, options, features and functions. He is patient and takes time to understand our vehicle and financial requirements. He matched those requirements to what was available in inventory. He also explained all the car's new features. We love our new Camry! Austin Murray was very efficient processing the financial and contractual paperwork. He clarified any questions we had about the terms and conditions, A very smooth process from the time we walked in the door till we drove out with our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great service from Greg Saragusa!

By Heather on 8/7/2019 at 9:38 PM.

Greg was honest, efficient, and very friendly. He walked up just as I was finishing my sandwich in the cafe and he took my trash for me! Super friendly! When I explained what I was looking for, he didn’t bother with trying to push me into bigger purchase options. He took me straight away to options that would match my goals and very quickly I found a great deal. So very pleased with my experience at Jay Wolfe Toyota on Prairie View Rd!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Smooth

By chacl5599 on 8/7/2019 at 1:31 PM.

We went in knowing exactly what we wanted and looked at one car that met our needs and that is the car we left with. No one tried to up-sell us on something we didn't ask for and that made the experience and process easy. The only downside for us was having to way a long time to get to the financing part. Other than that we had a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great visit

By CLL on 8/6/2019 at 4:05 PM.

Everything was explained very well by Goose & Rena Was overall a smooth experience. We were shown a number of vehicles until we found the right fit for us. Looking forward to many years of enjoying our Camry.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Car buying experiance

By TacoTuesday on 8/5/2019 at 8:09 PM.

Was overall a quick and smooth experience. Buying at a dealership always seems to be a long and painful process but this time it wasn't. Everyone was friendly and ready to help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jessica is awesome

By Mseigel on 7/30/2019 at 3:58 PM.

Jessica helped my partner and I trade a vehicle. She is a hustler and provided excellent customer service and knowledge. Made the whole thing painless.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Great eperience.

By JC on 8/5/2019 at 1:08 PM.

Michael Margolin made the buying experience very tolerable. Jay Wolfe Toyota is not a high pressure dealership...except for the finance manager who could use some "people skills". The selection of vehicles and the knowledge of the sales staff make it easy to purchase my 4 Runner SR5.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Charles is great!

By BlueCorolla on 7/31/2019 at 10:39 PM. Helped by Charles Wooten.

I came in with the intention of just looking around. However, I soon ended up in a position where I was looking at financing a car. I was stressed at first, and Charles understood that, and was great at being down to earth. He worked well to be a consumer advocate and elevated my experience.

I would recommend this dealer.