Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By abergh08 on 8/18/2019 at 12:29 PM.

Norm was able to find the exact RDX I was looking for. He is very easy to get ahold of and will respond in a timely manner. Each time I have been in the dealership Norm and his team has done their best to get me taken care of! I highly recommend Norm, as well as Acura. My main complaint is that Acura needs to step up their game and include android instead of only apple. This was huge disappointment to find out my phone will not connect to Acura Link, as I do not use apple products.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever at a dealership

By Sylvia on 8/12/2019 at 10:59 PM.

I stopped by just to look at a truck that I saw on their website. It was beautiful. Norm was professional and patient and fought to the end to get me into it that truck. I highly recommend to visit Norm or anyone at Jay Wolfe Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience - Professional.

By zoobaru on 8/10/2019 at 1:10 PM.

I stopped in to look at a used convertible Volkswagen they had on their website and spoke with Norm; he gave me the unpleasant news that is was already sold and showed me another convertible. At first I wasn't too interested in the car, but I thought to myself - it wouldn't hurt to test drive it. You can guess what happened. I loved it! Norm was very personable and enthusiastic. I never felt pressured or urged to make a decision. He, as well as all the staff at Jay Wolfe, were very professional and made the car buying experience very pleasant. You can't beat the waiting area either BTW. I did have a little problem with my car after purchase. Norm reached out to me several times in order to get the issue resolved. I am continuing to enjoy my purchase and I tell everyone about my great experience at Jay Wolfe Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience - Second to None

By jessica on 8/10/2019 at 3:20 AM. Helped by Dalton Hayden.

Norm and Dalton were an amazing team and Jay Wolfe Acura is top notch. Norm was very responsive to my requests and quickly found the vehicle I wanted. When he was faced with challenges not of his making, he overcame them and delivered a wonderful car. He always made sure that I was happy. Dalton was very knowledgeable (i.e. a walking Acura owner's manual) and impressive. I could not be happier with my car and the experience.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Wonderful sales team

By purchase1 on 7/24/2019 at 5:46 PM. Helped by Dolton.

Norm and Dolton were wonderful to work with while choosing our new car. They listened to our needs and found the right fit for us, answering all of our questions along the way. They made every attempt to make the processes as smooth as possible. When we did encounter hiccups, they dealt with them professionally and made us feel like they were working hard for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New customer to Acura

By Porter on 7/15/2019 at 4:06 PM.

This im my first Acura purchase an it was a very simple process. I am glad there was no haggling with price and Norm was great salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By bscarlett003 on 7/14/2019 at 1:15 AM. Helped by Trevor Guy.

Jay Wolfe Acura goes above and beyond. They have definitely risen the bar.This was the first time car buying has ever been easy for me. I went in knowing which car I wanted to buy. There was no pressure to buy anything. We were served complimentary breakfast while waiting. Everyone we came in contact with was pleasant and interested in helping me with anything I might need. The finance portion of the purchase was quick and simple. I didn't have to fill out the same info over and over. I did do the quick finance app online prior to coming in. At no time did I feel pressured or feel like they were trying to trick me into anything (like many car dealers). I was given a tour of the dealership and where to go for future service or parts. Before going home they had someone sit in the car with me and go over how to use some of the functions and even paired my phone with the Bluetooth. My husband and I were amazed by the hospitality of Jay Wolfe Acura and we will definitely be back. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Solid Salesman

By Bill K on 7/4/2019 at 2:10 AM.

On the day we picked up our certified used Acura, my wife commented to me that Norm Dean is the hardest working guy in the dealership. After seeing him in action, I agree. In terms of negotiating, Norm represents the dealership well, but also knows the limits of his customers. He handles business well and certainly deserves a raise! Go see Norm!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Ann M on 7/3/2019 at 4:15 PM.

Norm was very helpful from the time he approached me out in the lot until even after the purchase of my car. Couldn’t be happier with Norm’s service and assistance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Wonderful Shopping Experience with Norm

By jannie_s on 6/15/2019 at 3:58 PM.

Norm was the greatest salesman I’ve ever worked with. He was knowledgeable, helpful, and most of all, not pushy. I used to work for a dealership so I know how most people in sales can be - and Norm was different. He made me feel comfortable and at ease during the shopping and purchase process. The crew and service at Jay Wolfe Acura were also all very nice. While waiting for service to complete, they offer complimentary lunch & drinks for their clients. And even when I couldn’t eat what was on their menu due to my diet, the crew allowed me in the break room to warm up my own food. This is one of the most stress-free big purchase I’ve ever experienced and service doesn’t stop after the deal is done. Norm is great at keeping in touch to make sure my new car is treating me well because he genuinely cares. I definitely appreciate his work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First New Car in 15 years

By Renee A on 6/14/2019 at 8:50 PM. Helped by David (service).

Norm was so awesome to work with! He is calm, patient and so personable. I was a little nervous about the whole car buying experience as it had been so long since I had purchased a new vehicle. Norm made the experience actually enjoyable! I never once felt under any pressure and he is vey knowledgeable and we had a great test drive so I could really get a feel for the car as I had never driven an Acura before. Everyone at the dealership we met and talked with was so professional and kind. I would recommend Jay Wolfe Acura and Norm to anyone looking to buy a car. Thank you Norm, you are the best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Experience with Jay Wolfe

By bear snacks on 6/13/2019 at 2:01 PM.

Norm was great to work with. Cut out as much of the negotiation phase as possible and got right to the real numbers. Was very knowledgeable about the car, and made the car buying process as smooth as could be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally bought a car!

By CandiceB on 6/12/2019 at 11:42 PM.

Norm was amazing! He was very professional, knowledgeable, and funny. The car buying process was seamless from beginning to end and very organized. Everyone here was friendly, and most importantly, there were no pushy salesman. Norm really treated us like a valued customer, and I’m looking forward to continual business with Jay Wolfe!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first experience with Jay Wolfe Acura

By Dreamer on 5/23/2019 at 3:49 AM.

Drew was my salesman and a very good one! He sold me my Acura MDX and I’m very proud of it!! Drew took his time talking to my mom and I. I would definitely recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for listening

By Crystallidon on 5/20/2019 at 6:18 PM. Helped by Steve.

I most appreciate that they listened to my requests. I was shopping for my teenager for a college car. I was upfront and said I need something I can pay cash for. All other dealerships tried to convince me to use cash for down payment and go with small payment. Norm and Steve worked together to find me a perfect Honda CRV that had just been traded in and in my cash budget for her. And it didn't matter if I was spending $7k or $40k, I felt we were treated with the same level of service. When I'm ready to trade in and upgrade my own car I will be back. Thanks for listening guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience with Norm

By kimber61 on 5/10/2019 at 4:21 PM.

I purchased a 2019 RDX in November 2018 and I really enjoyed my experience with Norm, he was very patient because I had not completely made up my mind to make this purchase but he did not badger me in to making any sooner than planned. He was really good with follow up on anything I would ask of him and very pleasant all the time. I would certainly recommend him to others I know may be in the market for an Acura.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

They do excellent work, but unsure if quality > high prices

By vehicle_owner on 5/6/2019 at 2:11 AM.

The experience at Jay Wolfe service is really good and their work quality thus far has been excellent. I got a good deal on tires here, which was shocking, however, the remainder of their service offerings are super expensive compared to independent Asian import service centers. It's becoming difficult to say whether or not the quality of work here is so much higher than those other places to validate paying the much higher prices.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura

By Darren on 5/5/2019 at 3:30 PM. Helped by Jack.

Great service. Prompt and on time. Excellent communication. Easy availability and scheduling. Would highly recommend. The staff are all very friendly. Nice facilities texting works well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

New RDD

By jwmilla on 5/3/2019 at 11:29 PM.

Drew was great! He was very helpful and up front throughout the buying process. He made sure I had everything I needed and was happy. I would definitely work with Drew again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleasant Used Car Buying Experience

By Sherieceg on 5/3/2019 at 3:49 PM.

I went to purchase a used Acura that I saw online. The car was a little lower than priced online. I told them what I was looking for and they did not try to sell me up. I enjoyed the no haggle pricing on used, with only 1 small purchasing fee that I was told about upfront (most dealers have multiple additional fees); My sales guy, Norm was the ultimate professional, really easy going and did not pressure me at all. He was upfront, answered all of my questions and got me out of there with my car fast. Josh the Finance Manager got me a great deal that I was just blown away buy. He also did not haggle me into purchase warranties and packages that I did not want. He let me make my decision and understood my goals and I appreciate that. I also like the additional benefits I will get with purchasing a Certified Used Vehicle through Jay Wolfe, 10 free oil changes, free tire repair and replacement ect. I am looking forward to my relationship with Jay Wolfe Acura.

I would recommend this dealer.