Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Q50

By Dpatt on 9/22/2019 at 12:08 AM.

Eddie and company were fantastic in getting me into a new lease. His patience and kindness is exemplary. Trust me, you want to go here to get a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Stone Left Unturned

By Anika1 on 9/21/2019 at 4:17 PM.

Ken was awesome to work with!!! Not only did he help me find a vehicle based on my needs and wants, he took the time to show me how to navigate many of the features I didn't realize my new vehicle has. Any of the questions I had were answered or resolved in a timely fashion. It's highly likely that I'll be returning for my 3rd Infiniti.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Passionate and Straightforward

By Loc on 9/18/2019 at 10:32 PM.

My wife and I purchased a used Nissan from Berman Infiniti of Chicago a week ago and we are pleased with the process. Our sale rep, Eddy, created a video showcasing the car since my wife wasn’t around when I went to check out the car. The internet price is what you will pay not including taxes. Their price is one of the lowest in 100 miles so the price is firm. There was a minor hiccup when it come down to signing our documents, the APR was off. But the Managers was able to fix it and got things in order. Overall, it was a good experience and we are happy with our purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My first time buying a car.

By Christine Bryant on 9/17/2019 at 5:57 PM.

Eddy, at Berman’s Infiniti made my experience great! He was patient and very knowledgeable. He explained the difference in the cars that we were interested in. He allowed us to experience it for ourselves. The whole atmosphere was warm and everyone made you feel welcome. THANKS EDDY!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eddy was great to work with - best car buying experience

By MB1111 on 9/15/2019 at 5:10 PM.

Purchased a Certified Preowned QX60 from Eddy at Berman Infinity. Being out of state buyer Eddy was very helpful answering questions via phone call, email and text. Everything was agreed upon and finalized prior to arriving. Vehicle was prepared and was in tip top condition when I arrived. Eddy was very helpful explaining all the features of the vehicle during test drive and walk through. All the paperwork went well and there were no surprises or hard upsells at closing. Everyone at Berman was very friendly especially Eddy. You can see that he really cares about his customers. It was the little things like a welcome sign on the vehicle and snacks for the road that really went above and beyond my expectations. Everything was easy and low stress and was beyond my expectations. This was the best car buying experience I’ve had and would recommend Berman and especially Eddy Lindt.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent

By PHam on 9/14/2019 at 12:29 PM.

I’ve been buying Infiniti’s from this dealership since 2003 when they were Fletcher Jones. They have consistently treated me and my wife like family. This was my first time working with Eddy and he was no different. Great customer service and a will to do whatever it takes to accommodate our needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best experience

By sjovany18 on 9/12/2019 at 4:37 PM.

Very helpful and great experience at Infiniti. I would recommend everyone. The staff was very nice and polite helpful in every step of the process felt very welcome overall great experience.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Helpful

By MJSUV on 9/3/2019 at 11:56 PM.

Eddy was very helpful from beginning to end. He ensured that the whole process was as painless as possible. I strongly recommend him should you choose Berman as your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best out of town experience!!

By Kelli on 9/6/2019 at 7:53 PM. Helped by Chloe & James..

I Live in Minnesota and had been searching for an infinity Q50 nationwide. This dealership had the best prices With the best car options. I was nervous buying in another state where I couldn’t physically set eyes on the car but Eddy was wonderful to work with and made me feel very comfortable about buying at Berman. He went out and took a video of the car on his phone and went over everything with me. It was just as good as being there. Then when I flew in to pick up the car he came to pick me up. Everyone there was very nice and it was a great experience.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

No good service at all!

By Unsatisfied customer on 9/6/2019 at 2:18 AM.

I've been at few Infiniti dealerships and this one is the worst I've ever experienced. Since moving to Chicago, it's been my dealership, because it's closer than other ones. But, they do not give a good service at all. I was there for about 2.5 hours for just getting oil change and car wash. When it was finished and I sit in my car, it looked like it wasn't cleaned at all. Not at all! There were few dirty spots on my car's body that I asked them to clean, when I left the car with them. They didn't take care of it at all and easily ignore what I had asked! Dirty spots were just as they were with no change!! On the other hand, their service people try hard to get you do some extra services which are not necessary. I know it's a common behaviour with many dealerships, but this one does it to the max! All that they talk to you about and care about is to get you agree paying them more for more jobs. What they don't care about at all is the service they give you. Of course, I'll not buy my next car from this dealership either, when they don't care about customers saturation and are chasing the money all the time! If they don't do a good job with just changing the oil and washing the car, I don't think I trust them to buy my car from them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Happy buyer on 8/28/2019 at 6:29 PM.

Eddie was very friendly and definitely showed me how to appreciate the features of the cars I looked at. He was enthusiastic without ever being pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelly is the perfect example of leadership

By FREASH25 on 9/3/2019 at 7:21 PM.

I recently came in for an oil change that was way past due Kelly Smith was very helpful and also didn't make me feel bad like most dealers. In fact he assured me that my car will b well taken care of and also ask his team to let him know of any problems that I may not know about. with said he's helped me keep my car in the most perfect running conditions and also gave me preferred service and mantanice tips to lower my repair expenses also the porters were very nice to clean my car and check my fluid levels. I will definitely refute all my friends and family to shop infinity and definitely ask for Kelly Smith.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

outstanding service

By jo clemen on 9/3/2019 at 2:17 PM.

Berman Infiniti and specifically Ken Zeller was amazing to work with. We have purchased 3 infiniti QX with Ken over the years. His sales approach is not "pushy" he really wants to help you get the best car. I do not look forward to the "sales" part of getting a new car- and Ken delivers a smooth, relaxed but highly competitive approach. I would highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales consultant

By Fbbg81110 on 8/31/2019 at 3:17 PM. Helped by Raul in service.

Ken Zeller truly extends his hand. He is very knowledgeable and makes it less difficult to navigate my INFINITI JX35. I live an hour away but it’s worth the drive. You can trust ken Zeller he looks out for his client best interest. I am glad to have bought it at Berman’s in Chicago. My first oil change was free thanks to Ken Zeller.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Wonder Woman on 9/1/2019 at 11:20 PM.

As always I received excellent service. Theresa was exceptional and I appreciate all her help. I look forward to working with her again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A simple and friendly experience

By Philip41 on 9/1/2019 at 2:09 AM.

My wife’s Infiniti lease came due. She made an appointment with salesman Eddy Lindt and we walked into Berman’s temporary showroom off of Division. Eddy showed us a QX60 demo vehicle that had a few miles on it but was loaded up, and made us a great deal. No need to haggle. We had to wait a bit for the finance manager as it was a Saturday and they were busy. Never buy a car on a Saturday, my dad said. My 11-year-old son was hungry, as always, and multiple people came by the waiting area to offer him a slice of pizza they had in the employee break room, including the co-owner, Steve Camp. Nice guy. Son was happy. The finance manager was extremely pleasant and efficient, told us about our incremental service program options but didn’t put the hard sell on us. Eddy put on our plates, and paired my wife’s phone with the new car. My wife had forgotten a few things at home that belonged with the car we just turned in, so Eddy offered to drive to our house to pick them up after work, saving us another trip downtown. So few businesses these days understand the concept of customer service, and they lose my business immediately. Berman’s gets it, and now they’ve won my business, genuinely earned a good review, and also a sincere reference to friends in the market for a car in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership ever

By Monicia on 8/28/2019 at 4:22 PM.

Ken Zeller is so awesome! I came into Berman’s INFINITI Chicago just for a oil change and left out with so much more information about my car I didn’t even know!!!!!! Thanks Ken I will be back for my upgrade soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eddy was AWESOME to work with

By Bamamomof41988 on 8/23/2019 at 8:46 PM.

We will definitely get our QX80 with Eddy when we trade in our new suv when our lease is over. He was super kind and very reasonable to work with. And we bought our first vehicle in 2014 from this location/dealer and will do it again and again :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast, friendly staff, & top notch service

By HildaSolis86 on 8/23/2019 at 6:31 PM. Helped by Maria,Guzman.

I know my car is always in good hands when I bring it to Berman's Infiniti of Chicago.The Best staff members who are all friendly & polite! Waiting area filled with snacks & drinks. I was even offered an uber which helped me out tremendously since I had an important Doctor's appointment. I love everything about their services, I would highly recommend Berman's you won't be disappointed & Maria Guzman went above and beyond to explain the service that my car needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get a car

By Knn_caldwell on 8/23/2019 at 12:52 AM.

Eddie and Jimmy are great, I have bought two cars in the past 6 months from this place, and I have no issues. The reason why I bought my second card from them is because Jimmy called me once a month to check on me.

I would recommend this dealer.