Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

3.4  

2   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Good sales staff. Finance and underwriting need work!

By idontcaretohaveanaccouthere on 8/15/2019 at 11:39 PM. Helped by Wendy, Jeff, Kyle, Travis.

Overall, happy with my purchase with some caveats. The sales staff was fantastic. The finance and underwriting for business was troubling. They kept asking for more details, something that took way longer (3 days) than necessary if they had their input checklist figured out upfront. What they ask upfront is not what they use for underwriting, so be prepared for a long process. The dealer finance department has to ask the “guy behind the curtain” and this takes many offline iterations. Adding to the trouble, local finance rep at the dealership, threw everyone else under the bus instead of taking responsibility for the delays.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wendy is so organized it's awesome.

By Charliew on 8/14/2019 at 1:56 PM. Helped by Wendy Jones.

Wendy is a customer service whiz. She is on top of every detail, friendly,and very cognizant of your time. First time I've ever gotten a lease renewed under one hour - 28 minutes to be exact! We didn't even have to hang out in the credit room waiting to sign. Good going, Honda! Great job, Wendy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wendy the Rockstar

By Bobby X on 8/13/2019 at 10:38 PM. Helped by Wendy James,.

I’ve come back to Frontenac Honda 50 times I bet. Between all the years I’ve had a Honda. Wendy James sold me a dream car. And 3 Fits. Well I leased and anyway. She’s the best and the service dept is the best. Even the finance guys are nice!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great experience

By Carbuyer on 8/12/2019 at 5:45 PM. Helped by Craig.

I bought a new car in an afternoon here, great experience with Craig. My only issue was a bit of a wait to write a check with the Finance dept

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A breeze

By Jford on 8/4/2019 at 1:07 AM. Helped by Ken and kyle.

Ken Brown was very helpful,cheerful and a breeze to work with! I would give him 8 stars!!! I love my new car! Kyle in finance was funny and I didn’t feel like I was signing a contract! Well done Honda of Frontenac!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Jims on 7/30/2019 at 1:56 PM. Helped by Wendy.

After going to several Honda dealers in the St. Louis area. They were by far the most friendly energetic crew I have come across. They offered Water when I first walked and treated with respect. No pressure to buy and gave us what we needed. I told them where I needed to be with my payments and they made it happen. It made the whole experience stress free! When we were transferring car seats over they entertained our littles ones to help us out. If you want a family feel place then this is where you want to go. Thank you guys for all you help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people. Good cars.

By Kathy on 7/31/2019 at 11:58 PM. Helped by Wendy James, Kyle Wohlslager.

Had a great experience with Wendy James in sales and Kyle Wohlslager in finance. Spent a lot of time explaining all the features about all the cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Ever!

By Jessica14 on 7/30/2019 at 2:27 PM. Helped by Wendy James.

This is the best dealership I have ever worked with! They are beyond fair with their trade in prices and new car prices! Wendy James went over and beyond for us to make the buying process as quick as possible since we had two small children with us. She took the time to show us all the amazing features in our new Odyssey and even helped us with our kids when we were getting all our things out of our old car. You can tell they care about their clients! Every person we came into contact with was so kind and understanding. I will recommend this dealership to everyone I know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Terri Stillman on 7/29/2019 at 1:18 AM. Helped by Ken Brown.

Ken Brown was very warm, professional & a genuinely nice guy to work with! The finance process was fast & no high pressure sales techniques. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sunshine and Unicorns

By AuntieDi on 7/27/2019 at 5:55 PM. Helped by April Garner.

I was referred to April by a client of mine. If you are looking for a positive person to help you, she’s your gal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Baby Red makes it home.

By Jane c on 7/27/2019 at 3:19 PM. Helped by Patty Robinson and Ron and Kyle.

I knew I wanted a red Fit EX, and Patty Robinson at Honda of Frontenac set about making it happen. There were a few bumps in the road, but eventually Baby Red made it home. After driving a blue 2008 Fit for 12 years, I’m glad I renewed my vows with Honda. Now all I have to do is figure out the technology. Patty is helping with that, too. Baby Red had a busy day yesterday and is now resting in the garage. I’m sure our relationship will last 12 years and beyond!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience by far.

By Nessa2087 on 7/27/2019 at 2:20 AM. Helped by April Garner, Kyle Wohlschlaeger.

Inquired about Honda hybrids through internet sales. I was greeted by April. She is very knowledgeable and personable . April knew I was still looking at other brands and did not pressure me into buying on the spot. Any questions I had in the mean time she was quick at responding. Looking at all my options, I inquired at other dealers and was told a "sale price and when I got there the "sales price" had hidden cost that were not mentioned in our exchange in emails, Frontenac Honda wasn’t very honest up front with cost and no hidden fees. The price I was told on the “internet sale” was the price of the vehicle. Financing is usually my least favorite part of purchasing a vehicle. Usually takes forever. We had Kyle as our finance assistant. He was fantastic. He did not pressure us into buying any warranties. He simply discussed them with us and explained each one and what was covered and let my husband and I discuss what was our best option for us. This was by far the easiest process. Buying our car has never gone so smoothly.I would definitely be back and would refer anyone to them,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, friendly and good!

By Dessnicole on 7/23/2019 at 5:54 PM. Helped by Ken Brown and Kyle (manager).

The sales associate Ken and manager Kyle were great! They made my experience less difficult and I had received a great deal from them! I was nervous about purchasing my first vehicle without a co-sign thinking how expensive it would be. But now I have a reliable affordable car! I would definitely refer someone else with their services!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

April best purchasing experience . . . Again !!!

By Violet Lane on 7/22/2019 at 10:38 PM. Helped by Kyle, my Finance Consultant.

I first leased my Honda CR-V from April, the Internet Sales Manager, at Honda Frontenac, in August 2016. That was my first great experience !! It didn’t end there. April is professional, honest, and has always made herself available for me and anything I need. As time has gone by, it was time for me to either return my CR-V, purchase or lease another, or simply purchase my CR-V, which I LOVE ?? . She guided and counseled me in each scenario according to my needs and available resources. In my current situation, the best option for ME, was to exercise the Purchase Option for my existing leased CR-V. She even worked with her Finance Consultants shopping for me the best interest rate, which turned out to be much better than my own bank !! April was there for me again, watching out for me every step of the way and even cleaned and shined and vacuumed my CR-V and topped off my gas tank ! Great Service !! Please look no further than Honda Frontenac and call April if you are considering purchasing or leasing a new Honda. And, you can have your car washed any time, any day of the week !! All you have to do, is come in, hand your key to the receptionist, go to the Service waiting area, make a cup of my favorite Italian Roast coffee, get a cookie, escape for a few minutes, and sit and play on your phone !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic buying experience

By Yvonne on 7/17/2019 at 8:58 PM. Helped by Wendy james.

Wendy was wonderful and true to her word. We made a deal quickly and she was efficient and helpful. Kyle was efficient and paperwork went smoothly.. I highly recommend Wendy for anyone looking to make a car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service

By Jh3952 on 7/11/2019 at 3:05 PM. Helped by Wendy James.

I didn't plan on buying a new car .. I went in met Wendy she was fantastic.... I highly recommend Wendy and working with the fantastic staff at Honda of Frontenac.... They made me feel like family.. I definitely will be back and I will be purchasing all my new card from Honda of Frontenac. Thank you, A new loyal customer

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Good experience

By Crv on 7/10/2019 at 3:54 PM. Helped by Craig.

Helpful the minute i walk in the showroom Good experience Offer me water when it was hot outside Tells me what all the botton on the car means

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent dealership and sales team

By Doug on 7/8/2019 at 6:04 PM. Helped by Patty Robinson.

I had a great experience with Patty Robinson. Her service is stellar. The lifetime warranty of the dealership on the powertrain is a great benefit, as are the free carwashes. I feel like I was valued as a customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I’d do it again!

By Chezcherie on 7/4/2019 at 3:03 AM. Helped by Wendy.

The experience was efficient and pleasant. Wendy was friendly and fun. She listened and got us in and out. I look forward to referring friends to her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By 19CRVbuyer on 7/2/2019 at 3:12 AM. Helped by Shane O’Leary, Wendy.

Purchased a new CRV from Honda of Frontenac. Worked with both Shane and Wendy. Both extremely friendly and knowledgeable. Would purchase here again and recommend to others!

I would recommend this dealer.