Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.2  
Quality of Work
4.4  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Client

By Gen123 on 6/14/2019 at 2:29 AM. Helped by Eduardo Ocampo,.

Eduardo Ocampo our sales person is such a nice guy and very professional. Eduardo helped us through the deal we were looking for and now we got us a brand new car we were looking for😊😊. Would recommend honda city at Pulaski to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

windshield wiper defect

By Donna on 5/25/2019 at 5:59 PM.

After buying a Honda FIT I discovered a defect in the windshield wiper. Mike Siddiq was extremely helpful in helping me resolve this as were all involved in the service department. Honest, friendly and very accommodating. Definitely worth the drive to the city to deal with such kind, honest and hard working people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By New car on 12/14/2018 at 5:41 PM.

Very pleased with the customer service we received. They listened to our needs and worked with us in our price range. Any question or concern we had they were quick to get a response to us . It was a pleasure to work with Mike Siddiqui, Carolina Waluszko, Jerry Mutz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brand New Honda CRV

By Lidia on 12/14/2018 at 4:00 AM.

I just bought a brand new Honda CRV. Edgar was extremely professional, didn't waste my time, which I very much appreciated, and he made the entire experience painless. I drove my new car out in about an hour and a half. I got a fantastic deal, well below sticker price, including all the extras I wanted. Edgar was very helpful and great to deal with overall. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a new car

By Mariajimenez7272 on 11/13/2018 at 2:17 AM.

We got the car that we wanted lucio was a great sales person and help ous get the car that we like and help ous to get good price

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

The Sales Associate was great. However, his manager blew th

By Jarvan on 11/2/2018 at 7:07 PM. Helped by Names of individuals unknown.

Again salesman was great, the sales manager blew the deal. Unfortunately I do not recall the salesman’s name. I think it may have been Roberto.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Easy to do business with

By robm on 9/6/2018 at 11:35 PM. Helped by Michael , and Tom.

Nice professional operation. I called to make sure they had a certain CRV , made a appointment , the vehicle was there , ready to go . Price , vehicle , payments all as promised. You can be very comfortable buying here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By suzyq on 9/5/2018 at 2:56 PM. Helped by Mike, Tom, Carolina.

I called into the dealership looking for a specific 2018 CRV. They said they had it , they gave me pricing , I asked for a complete price out the door , because I was writing a check. They gave me the pricing I went to store bought vehicle , everything as expected. Wonderful customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car experience in Chicago

By Frannie on 8/27/2018 at 2:14 AM. Helped by Mike Siddiqui and Ryan (new salesman).

Test drove a car, negotiated a trade in, switched financing; Honda city even price matched another dealership's price and I drove off in my brand new honda all in 2 1/2 hours. Ryan, Mike S. John and the rest of the staff were all very polite and not pushy. Honda City knows how to treat their clients. Happy Customer.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraud Dealership in Chicago, adding pain to the Car Buying P

By sagarkewalramani on 8/27/2018 at 1:22 AM. Helped by Mike Siddiqui.

Fraud Dealership in Chicago, adding pain to the Car Buying Process I am based out of Columbus, OH and was working with Mike Siddiqui on a 2018 Honda CRV. He seems to be one of the managers at this location. Initially, Mike shared a quote with me which was least $1000 lower than other Honda Dealers based out of Ohio. Later, I called Mike multiple times to validate the quote and also to ensure there was no hidden price. I even requested Mike to share a final out to door price before I visit to Honda City dealership from Ohio to Illinois. But, he kept insisting then he can provided final information only on arrival. He also assured me that there was no hidden price in the provided quote. Finally, I made a trip to his dealership from Ohio to Illinois in a Greyhound bus ( 8 hours trip) so that I can purchase the vehicle and drive back to Ohio. When I reached Honda City dealership, Mike person was very different. Mike even did not bother to come and greet me. A salesperson came and started assisting me. When I insisted on Mike, he came out and said to work with the Sales Person and later he will work on pricing.   Later, when it came to discussing the pricing, Mike quote was even higher than Ohio Dealers. He justified the difference by saying that initially, he counted for multiple rebates which I am not eligible for and thus your quote is $1000 more than the earlier quote provided. I reiterated that I asked about hidden prices or surprises over phone and emails and he kept insiting that there is nothing as such. Also, throughtput the conversation on phone and emails, this Sales guy never brought point of rebates. Finally, I escalated this issue to the Dealership Manager Mr. Pat and he was also very rude and only supporting his team.  I was extremely disappointed with this experience at this dealership and just dropped to buy a vehicle from such fraudsters who do not understand the pain of customers and just try to pull them to their dealership with fake quotes. I insist all the potential buyers, buy their vehicle from Genuine dealers vs such dealers who actually fake information just for business purpose and add pain to Car Buying process

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carolina is the best there is!!!

By Hellokitty on 5/3/2018 at 12:27 PM. Helped by Mike.

We all know we dread the process and interaction with the salesman when purchasing a car. But in my case it could not have been better. For the start of the process to dealing with Mike on line and him setting me up with the car I wanted in the color I wanted. To Carolina who made the sale seamless and xxxxxxxx free. I couldn’t have asked for a better experience. They followed through with what they said they would and provided me with the deal and discount they promised. Working with Carolina was like buying from a best friend. No pressure, no bs and knowledgeable. I would defend drive over and hour and a half again to work with her. If you visit Honda City make sure you ask for Carolina, you won’t be disappointed. 🌟🌟🌟🌟

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Honda CRV EXL AWD

By Giggles1 on 4/13/2018 at 11:32 PM.

Mike Siddiqui is the BEST and most honest internet salesman I have ever met. He is very attentive to the customers' needs and extremely helpful in helping me purchase my Honda CRV. I highly recommend Mike to anyone looking to purchase a Honda. He helped me get my dream car! Thank you for my experience. Such an amazing service center and friendly atmosphere. Carolina Waluszko was the nicest and very friendly she took amazing care of us in helping explain the paperwork and help with the required documents, she made the experience very smooth and she is such a knowledgeable and competent employee, one of the best. She is attentive to the customers needs. Pat Dazzo is by far the best Honda manager I have ever met. I highly recommend him because he cares about the clients needs and will work hard to get to know the customers. He is very friendly and takes the time to meet the customers, shake their hands, and is very friendly unlike other car dealerships. He truly is passionate about his position and puts the customer first. Dennis Orihuela is very knowledgeable about finance and is willing to work with customers to answer all questions and takes the time to walk through the process regarding any finance questions and concerns. It was a pleasure working with the Honda staff in purchasing my car. After visiting many car dealerships, I realized that HONDA CITY IS THE BEST car dealership in Chicago and recommend anyone looking to purchase a car to visit Honda City meet with the staff and get the best car. Great deal and enjoying my new car. Very happy with the sales staff. C. Elusta

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bad experience

By mbaut on 2/11/2018 at 2:36 AM.

Sales manager lacks common courtesy. Should not be working in customer service. Was ready to make a buy but the man walked out. Good luck!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deplorable customer service, shady business practices

By Unsatisfied Customer on 1/28/2018 at 11:20 PM.

If you want to waste your time getting your car serviced, Honda City Chicago is perfect for you! I had my Honda Civic hybrid towed there for an engine diagnostic (I made an appointment too). FOR FOUR DAYS I had to chase them down to confirm if technicians even got my car and get my car's diagnostic results, and got tons of attitude from the whole staff the entire time. Honda City Chicago then had the audacity to try and hike up the price from $125 to $185. Trash service! Trash car dealership! Take your money somewhere else & don't give it to this weak Honda dealership in Chicago. A diagnostic should not have been that deep. Thanks for nothing REX (the service manager) you're doing a fine job with team you got there. Linda & James saved u from getting a more scathing review so thank your only professionals in the whole dealership. Go to Fletcher Jones! The process was seamless.They took good care of me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

carolina took great care of us

By steely on 1/27/2018 at 6:00 AM.

We bought a new 2018 accord sport and could not be happier. We got a fair deal and are enjoying our new car. Thanks so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Honda Accord

By jvh819 on 1/22/2018 at 7:13 PM. Helped by Jon Q.

Very happy with the sales staff and xxI department at Honda City would suggest this dealership to anyone . Dennis, Carolina, and Jon were very helpful and were able to get me where I needed to be payment wise to bring home a new vehicle. Thank you for your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth experience

By Ladyd007 on 1/5/2018 at 3:36 AM.

This is a dealership where you are not ignored or kept waiting before they attended to you. They are very attentive to customers. My purchase experience was smooth and I go back for more purchase in the future.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

After a bad start, it got much better.

By Bill on 10/6/2017 at 4:08 PM.

We actually were going to cancel our deal, but then the manager Mike I stepped in. They ended up giving us a fair deal and delivered the new car to our house, swapped out the license plates from our trade-in and we signed the papers at home. Lucio delivered the car and completed the deal. He was great. He was thorough and made sure we understood how to use all the options in the CRV before he left.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Ram on 10/4/2017 at 10:53 PM.

Had a memorable buying experience. Very friendly and helpful staff. No pressure to buy any add-on products. Would shop here again & recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Annie on 9/19/2017 at 11:18 PM.

Can't go wrong buying a Honda. Carolina Waluszko worked hard to get me, to a figure I could agree on. I hope she's there when i have to trade in. She was an incredible sales rep. AG

I would recommend this dealer.