Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

And it gets even worse...

By Lee N. on 8/9/2017 at 5:29 PM. Helped by Service department manager.

I posted earlier about the atrocious service and service department. My vehicle was with them for 9 hours and they did nothing. See earlier posting of mine. Today, I took it to a competing Nissan service center and it was all taken care of in 50 minutes. But get this! What Hendrick DID DO was left my oil cap off and there was gradual spewing of oil atop my engine, under the hood, covering the belts, air hoses, etc, many of which needed to be replaced. And I assure you - nobody else was under the hood of my vehicle except Nissan when they NON-did the work I had made an appointment for. I should bring litigation against them to recover the damages they caused.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

buying a new car

By Tim on 12/18/2016 at 7:21 PM. Helped by Sales manager and the salesman name shawn..

The salesman called me and offer the price of a new pathfinder which I have agreed and decided to go to sign the paperworks. Only to find that the price he offered was for me to get into the store and changed every number that was agreed upon during our conversation. This is a bait and switch tactic by the dealership. When I first visit this dealership they held my car as a hostage after they appraised it and they don't want to give it back to me. I was thinking about calling a cop during that time.

I would not recommend this dealer.