Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4  
Overall Experience
4  
Price
3.9  
Quality of Work
4  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I will never come to this dealership again the manager an as

By Bigdaddy on 3/6/2019 at 3:17 PM. Helped by Antonio and the manager.

I brought my car to be service they repaired the wrong thing on my car and was very rude when I tried to explain what they did wrong I will never recommend this dealership to anyone

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THIS DEALERSHIP DAMAGED MY HEADLIGHT AND REFUSES TO REPAIR!

By Emmydoyle on 3/26/2018 at 10:16 PM. Helped by Antwon, David Montgomery, Jason (GM).

I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated "No, it shouldn't take us any time to repair your light". My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

H. Jones

By carljones1984 on 12/8/2017 at 5:37 PM. Helped by Rodney Smith, David Drainger, Shawn Dilworth.

The dealership was clean and free of trash, the staff were very friendly, and the cars were clean and test-drive ready. I would recommend this dealership (Gossett Hyundai) to friends and family and will return to my previous salesman.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best Service!

By brigance.kieoshie on 12/8/2017 at 5:23 PM. Helped by James Turner and Shaun Dilworth.

I was able to select the car I wanted within 10 minutes. The staff was welcoming Andrea willing to help. I did not feel rushed to make any decisions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car shopping ever!

By awersm on 11/10/2017 at 5:41 PM. Helped by James T and S Dilworth.

I really appreciate the time James and Dilworth spent with me to find what I liked and most important what I needed in a car. They are Outstanding!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My review

By larjanand on 11/4/2017 at 4:22 PM. Helped by Raphael Brooks.

My salesman Mike Campell was very patient as I tried to make a decision as to which vehicle I wanted. We test drove several and he answered all my questions. Raphael Brooks explained all the features to me and got my blue link set up. He was great also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase...

By asailes30 on 11/1/2017 at 4:18 PM. Helped by Rodney Smith, Shawn Dilworth & James Taylor.

Great group of knowledgeable guys over at Gossett Hyundai Covington Pike. Recommend this staff to anyone in the market for a used or new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knight Rider

By priscilladouglas on 10/15/2017 at 4:22 PM. Helped by Bert, Raphael & Donnie.

I went in for an Economy Car & came out with a Sports Car. I call it the Knight Rider because it's black and sporty.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

They Work for You

By aaronwalker813 on 10/5/2017 at 4:24 PM. Helped by Bert Neal.

After having a terrible experience at Hyundai South Memphis dealership I'm glad to say these guys picked up the ball. The staff is competent and constantly working to improve your deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Gary's review

By garybowie0 on 8/5/2017 at 4:18 PM. Helped by David Craig and Donnie Luck.

I needed to be able to buy a car and be able to get to work on time. I was able to pick out a car and have them look at my trade one day and sign papers the next. It was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gossett Hyundai

By lauriebabb94 on 7/7/2017 at 4:38 PM. Helped by Levon Jackson and Joe.

Friendly, but not overbearing, staff. Very knowledgeable. Very competitive pricing. Would not hesitate to purchase from them in the future again. They are very helpful during and after the purchase process. When taking my car in for routine service, they are also excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE

By pap0 on 6/22/2017 at 4:24 PM. Helped by DM.

I had a different than usual situation and both the salesman and sales mgr took the time to help me with phone calls, emails to attorneys that helped sped up the process. worked with other dealerships that really didn't help at all..i will be back to gossett in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as always

By Catlady on 6/17/2017 at 6:53 PM. Helped by Brian.

Brought my 2007 Hyundai in for what turned out to be a tiny problem ($30!) and got the same excellent service as if it had been $3000.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good

By rclifton1972 on 6/16/2017 at 4:33 PM.

Everything was great will send as many people as I can thanks. Love all of the people that help me purchase my new car. They call me and every thing worked out for me. Will always send people to you all when they are looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert Thornton

By barwood on 6/13/2017 at 4:18 PM. Helped by Jim Forte.

Excellent staff, sales and service employees. Wouldn't take my car anywhere else! Purchased 3 autos from my salesperson and wouldn't think of going to another dealer. Love being part of the Gossett Family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By lisaodum1 on 6/1/2017 at 4:38 PM.

My experience was absolutely fabulous! I enjoyed every moment of purchasing my vehicle! The experience was friendly and on a timely manner! Everything I had to say or ask about they were able to provide me the information I needed promptly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By beamer6694 on 6/1/2017 at 4:28 PM. Helped by James Turner.

This is my first Hyundai and I have been so pleased with the car. I will definitely recommend to others. Gossett Hyundai got me exactly what I wanted.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Excellent Service

By priyaank_gupta on 5/26/2017 at 4:19 PM. Helped by Levon James.

Levon was our Salesman he is great at identifying the needs of the customer. This is the 5th vehicle purchased through him & he always takes care with a smile.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new car

By anthony.ford on 5/25/2017 at 4:20 PM. Helped by Dilworth.

The car buying experience with Gossett was very pleasant. Everyone was friendly and very helpful. I was looking for a nice cold soda while I waited but maybe those days are long gone. I also think that requiring 25 words on this review is a bit much. I just might not have that much to say. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Hyundai Service Guy

By timberly1993 on 5/19/2017 at 4:34 PM. Helped by JT.

Awesome customer service. All about me and helped me get what I wanted and more. Everything was explained to the best way possible and all of my questions were answered

I would recommend this dealer.