Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2  
Friendliness
2.5  
Overall Experience
2  
Price
2.5  
Quality of Work
2  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

2018 XLT F150 That they could not get it ready in 3 days

By Bubba on 3/4/2019 at 1:37 AM. Helped by unknown named sales manger.

Lied about options. Requested electric brake wiring for trailer. Waited 3 days after purchase agreement and still could not get a proper brake CONNECTOR installed!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Sales people don't listen and fail to deliver on promises.

By Bubba on 2/12/2019 at 2:58 AM. Helped by unknown.

After buying new F150 XLT that was supposed to be ready to tow car trailer I had to go to 3rd Party to fix it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Neglect and Poor Management

By SimpleCustomer90 on 7/5/2018 at 7:25 PM.

I brought in our Ford Fusion on Tuesday and was quoted a 5 hour repair time for 2 recalls that were needed on the vehicle. I agreed to the quote and gave the Service Department my keys. It carried over until Wednesday which was kind of expected but was a little surprised no one informed us they would be closed for the fourth... Then comes Thursday and by noon after 2 phone calls I find out they won't finish until Friday.... I ask if they can just put it back together and we can bring it in another time to get the rest of it finished and the Service manager says "yeah we can bring it around for you"...I ask so by bring it around do you mean to tell me you haven't started on it at all? She says "to be honest no I don't believe we have." So I picked the car up basically after they stored it on their lot for 3 days. We had the appointment set for Tuesday. Normal people can't hardly afford to go a day without their car let alone 3 ..We had our car there on time for our appointment so there is no reason except for blatant disregard of customer service to not honor the quoted time. Even so it shouldn't take 3 days.... I'll be going to Carthage Ford for my next Service...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new car!!

By JazzH123 on 10/7/2017 at 3:45 PM.

Jerry is amazing! Not a pushy salesman and always willing to answer questions. Very nice!! Will definitely recommend! He is an awesome person! Great place!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Sold a car we bought to someone else!

By Callie Smothers on 7/17/2017 at 6:17 PM. Helped by I'm not sure the employee's name..

We live in KC and our dealership worked with Fletcher Ford in Joplin to secure the 2017 Explorer that we'd been looking for! We purchased it from our dealership and all we were waiting for was Fletcher to send the vehicle up...We received a call today from our KC dealership that Frank Fletcher Ford had sold our already purchased Explorer to someone else! I'm sure they were able to secure more money for themselves though since we were purchasing with A-plan. I would not recommend them because they are clearly not interested in being "men of their word." Don't know why I'm surprised; back in 2007 we were living in Joplin and asked them to help us find a vehicle that they did not have in stock, and rather than helping us locate the vehicle we wanted, they just kept directing us back to their inventory, showing us luxury models that were not in our price range, nor did we want those options. Not pleased then, and definitely not now!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant

By Dodge ram on 5/27/2017 at 11:34 PM. Helped by Josh Kirby.

Had a pleasant experience with FRANK Fletcher staff. Would recommend anyone buying a vehicle to look at FRANK Fletcher dealerships . Excellent service after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience ever!

By Kcwiz on 5/27/2017 at 2:13 PM.

Jason Brown has always given me and my family great customer service in whatever sales position from bikes and parts to my vehicles. After my Chevy got totaled I knew Jason would make a complicated issue simple. After driving a hand full of cars, Jason was able to find the perfect mesh of what my family needed. Jason truly works for his customers, not just selling you a car but everything that comes with owning a vehicle after the papers have been signed. I will always go to him for all of my vehicular needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesomeness

By Kfinch on 5/25/2017 at 12:18 AM.

Was a fantastic experience and would recommend a hundred times over fantastic customer service... Alround great people!!!! They make magic happen at Frank Fletcher Ford in Joplin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Paperclip on 5/16/2017 at 9:36 PM. Helped by John Atwood.

It was really great they kept working with me and made sure it fit my budget. I would not go any were else for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Grabber Blue Mustang

By GrabberBlue on 5/13/2017 at 12:03 AM.

Wonderful. Our salesman was polite, courteous, and was eager to assist in any way possible. We will definitely be coming back for any future vehicles!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By Explorer queen on 5/13/2017 at 12:29 AM. Helped by John Atwood.

Kyle Kuehn is a great salesman. He worked me for several days to make sure I was getting what I wanted. I would definitely tell people to go see Kyle and John.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience

By Mommyof2angles on 5/4/2017 at 8:10 PM.

For a first time buying a car at a dealership I have nothing bad to say about anyone yes i was scared and a nervous wreck about trying to buy a car and getting turned down but my friend Jason Brown works there as a sells men and helped me get in a car that i love the sales manager John Atwood is absolutely the best manager ever they where not pushy on a car for me they did everything in there power to get me a low payment and worked with me on my down you guy have a for ever customer and i will be sending people your way thank you for giving me and my family a car that we love

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Vehicle Purchase Experience

By HMaxson on 5/3/2017 at 6:40 PM.

When we stopped in to just browse the lot of Fletcher Ford we had no true intentions of purchasing a vehicle that day. We happened to see a vehicle that caught our eye and decided that we would look at it. The vehicle was a 2014 Ford and it had all the bells and whistles and met our needs completely. Our sales representative was Nathan Lambert. Nathan was a no-pressure salesman that was very knowledgeable and helped us from the beginning transaction with Finance until the drive off after the papers were signed. We are very pleased with our overall service and Fletcher Ford will definitely be the First on our list when we are ready to purchase a new car in the future. We have highly recommended Fletcher and Nathan Lambert to all of our friends and family. Sincerely Samuel and Heather Maxson.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ford Experience

By Dwsorrels on 4/30/2017 at 1:26 AM.

Kyle Kuehn was very pleasant and made the experience of buying a new vehicle excellent. I would recommend this dealership and Kyle to anyone in the market. Thanks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I hate car dealerships but love Fletcher!

By missourisooner on 5/2/2017 at 5:24 PM. Helped by Brad Withenshaw.

Let me start by saying I have bought my last 5 cars online because I don't like to step foot in the dealership. I don't like the games and the back and fourth. But I was having a hard time finding the exact truck I was looking for. So I was driving thru the lot at Fletcher and here comes the salesmen. I told my wife to keep the window up I am not talking to any of them. Well she rolled the window down and here comes JB. From the first interaction to the minute we left the lot JB was awesome! He was not some pushy salesmen trying to push you into something you did not want. I told him upfront that we don't like going to the dealership because we don't like the games. So we decided to look at the truck and it was perfect. However I was trading off my baby which was my Jeep JK and I was having second thoughts. Most dealerships would push you into making the deal but JB and Brad(the GM) gave my wife and I time to think about the deal and told us if I need the weekend to think about it then the deal would still stand on Monday. There was no back in forth just upfront and honest on what they would give me for my Jeep. So we decided to make the deal that night. Also they followed through with getting me the extra key to the truck.(I actually thought they would forget) Overall it was hands down the best experience at a dealership ever. I thank you JB for all your hard work and Brad ....... Take care of my Jeep!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017 King Ranch

By Bill Duckett on 5/1/2017 at 5:14 PM.

For the most part a good experience, there were a couple glitches, Kyle, my sales person was rock solid thru-out.The truck they located for me is beautiful! The only thing missing was the factory bed liner, but they are going to get that done for me and they bent over backwards by offering me free oil changes, and Zylon treatment. The dealership gets 5 Stars ! The only person I have issue with is Cory in finance, he made me pay 44,000 up front to get the truck ordered, seems very unfair to put that much Ernest money upfront just to get the ball rolling.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our new Explorer

By Happy Customers on 4/26/2017 at 6:16 PM.

Our overall experience at Frank Fletcher Ford was good. All of the personnel were polite, answered all of our questions and made us feel welcome. The best thing was there was no high pressure or pushy attitudes. JB, our salesman, made sure we got the car and accessories that we wanted. If you want one of the good Ford cars or trucks ask for JB at Frank Fletcher Ford in Joplin, Missouri.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy With My New Ford

By anonymous on 4/20/2017 at 2:25 AM.

I love my new 2017 Ford Explorer Sport, and Jason Brown was very helpful and friendly during our buying experience! The new Ford Explorer is a great SUV and I love all the black accents that come with the Sport edition!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenon

By BHarrison on 4/19/2017 at 4:22 PM.

Great sales staff, great manangement team, wouldn't recommend anyone else to deal with. Thanks guys! Kyle did stupendous job, very thorough, very attentive, and worked hard to help obtain the best deal possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Brown, Jackie 57 on 4/19/2017 at 2:20 AM.

Kyle was wonderful, he was very informative and helpful. He took his time to make sure I had everything I was wanting on my new vehicle. When I pick up my Escape, he took his time to explain everything about it, answered all my questions. Thanks Kyle for a wonderful experience in my purchase.

I would recommend this dealer.