Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

misdiagnosed 3x

By carguy17 on 8/8/2019 at 3:04 AM. Helped by other.

In an attempt to make an extremely long and frustrating story short, I'll only touch on some facts. I took my jeep to their on location repair center in Joplin in order to fix an ABS sensor light that kept comming on. Their diagnosis was a faulty gear shifter assebmly....so I paid to replace it. I took the car back very soon after we picked it up with the problem still occurring only for them to tell me that the ignition needed replaced....so I paid to replace it. Once more, I returned the car more frustrated than ever with the same problem. They told me two control modules needed replaced. You guessed right...I replaced them. Here's is why I believe they possess a huge void in the morals department. It turns out they had been driving my car in order to replicate the problem...all good not a problem...what they did not expect was for me to drive by and find my jeep in a random driveway in a town 20 miles away. As it would turn out they left it as a LOANER for one of their other customers to use while they fix her car, with the keys in it unlocked. UNLOCKED! In conclusion nothing was fixed, the problem still remains and all I want is my money back. I was without a car the entire time they had it (two months or more all together), If you're ok with them loaning out your car to complete strangers then go for it. I'll be looking anywhere else to take my business and recomend you do the same.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Bethanyebbs209 on 5/6/2019 at 9:40 PM. Helped by Alan Conway.

Best service, honest and friendly people as well. I bought my first Jeep a few months ago and was able to trade in for a newer Jeep. Appreciate the hard work that was put in to get this accomplished.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience.

By JG2018wrangler on 4/29/2019 at 7:44 PM.

This is the third new vehicle we’ve purchased from Frank Fletcher Hyuandi, Dodge, Jeep in the last 5 years. Always treated fairly with no pressure and ALWAYS the best price. Perfect place to purchase an automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying used truck

By Grizz on 4/19/2019 at 6:12 PM. Helped by Allan Conway.

Got a 2011 dodge ram 1500 from Alan Conway. Straight forward salesman. Wasn't pushy on buying what kind of vehicle, great to work with on finding a truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great time and experience

By CodyLeonard23 on 4/3/2019 at 4:01 PM.

I had a great time at Ford Fletcher. Alex Cupp helped me find the perfect car for it being my first car.Everyone else that helped at Ford Fletcher was also great. I would recommend Alex Cupp to help you find the vehicle you’re looking for!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommended

By Zeeket30 on 4/6/2019 at 12:38 AM. Helped by Chelsea.

Fletcher was the perfect dealership for my needs. Chelsea helped get me into a new car, worked pretty hard nonstop to make sure i was happy the whole time. The rest of the staff there were friendly, honest, and straightforward.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customer!!!

By Corey on 4/1/2019 at 12:29 AM. Helped by Alan Conway.

Alan Conway is one of best car sales man. He make sure that you get the best deals. So I highly recommend him get the car that you want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Happy on 3/25/2019 at 7:31 PM. Helped by Cole.

Cole was very helpful for entire process. I couldn’t be happier with my purchase. He got me the deal that I needed to stay within my budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer ship.. very good people.

By Terry mcdonald on 3/6/2019 at 2:15 AM.

The people was very nice, we will be telling people about Fletcher and how well they did us. Great dealer ship. Thank you all for everything. I love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By Kz716 on 3/1/2019 at 12:03 AM.

Alex was great at explaining things and made time for us towards the end of the same show he really seemed to care. Would do business with again.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Had a good experience at Fletcher

By Carguy2010 on 2/27/2019 at 2:38 AM. Helped by I think Jonathan new salesman, does not have business cards yet.

We were just driving thru the car lot and spotted a car that we were interested in looking at, salesmen very helpful and closed the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made my day

By Angela78Summers on 2/26/2019 at 10:22 PM.

I would recommend Alex Cupp and the dealership to anyone wanting to get a good vehicle for their money. Not only was Alex so pleasant and honest with me he went out of his way to make sure I was happy and comfortable with my new car.. Thank you Alex Cupp

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!!!

By Draper on 2/26/2019 at 1:34 AM. Helped by Kelly.

Alex was very professional and helpful. A very nice salesman. I don't think we have ever had such a good car buying experience. We will diffently send anyone we know looking to buy to your lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Sooners#1 on 2/24/2019 at 1:32 PM.

This is the 2nd vehicle we have purchased from Fletcher Superstore. Working with Alex Cupp. He is very knowledgeable in the different cars in their inventory. We will definitely come back if we purchase another car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The car salesman was great very helpful and very honest.

By BoBo on 2/13/2019 at 1:02 AM.

Would defiantly recommend this to any friend or family very satisfied with my purchase will be going back when I decide to purchase a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Atmospheres

By Jan@1969 on 2/13/2019 at 12:37 AM.

Dealership was easy to work with and was very helpful getting my son into his first car with affordable payments for his budget. The salesman made the experience a good one.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

top services

By hassell on 2/9/2019 at 7:05 PM.

great to work with and very personable . would recommend to family and friends. hope they will continue to be in the future months. Will see

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Completely satisfied!!!

By Allen1998 on 2/8/2019 at 8:53 PM.

Super friendly staff, fantastic response time and all over the best dealership I’ve been too. Thanks to Alex Cupps I wills definitely recommend this dealership to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By Jackie Palma on 2/3/2019 at 5:18 PM.

The salesman (Alex) was both knowledgeable and pleasant. Any questions we asked were answered. We were able to obtain financing through the dealership making that process a lot easier and faster. The other two gentlemen that helped us with the purchase were also friendly and professional. Overall it was a wonderful experience and we will not hesitate to purchase with the same dealershio and Alex Cupp

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Dwayne1 on 2/3/2019 at 2:15 AM.

I have purchased 3 cars from Fletcher and have dealt with Alex Cupp on every one of them. I told Alex the payment Iwas looking for and he was never pushy and always very helpful. Alex came in on his day off to help my daughter get her car. I won’t shop anywhere else.

I would recommend this dealer.