Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

warranty work done quickly

By JerryChi on 8/20/2019 at 10:11 PM. Helped by Anibal Arroyo.

Work done as promised. Good communication and friendly staff. Setting up the appointment and changing the dates was easy. The shuttle service was vary convenient.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

simple and fast!

By ford guy on 8/17/2019 at 7:09 PM. Helped by Anibal.

Everyone was professional. They got the work done quickly and well. Everyone communicated seamlessly through text and phone which made it easy to maintain my schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By CaptKon on 8/16/2019 at 10:30 PM. Helped by Nickolaus.

Fast and great service. Love them at Fox Lincoln ford. I always recommend them because they go beyond to make sure you r taking care of. Only the Best! Is right. Thank you to the service department for always taking care of me. I come in from Indiana to get my cars service from them. 👍🏼

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was Wonderful

By Car711 on 8/16/2019 at 10:35 PM. Helped by Anibal Arroyo was my advisor and Louis greeted me when I entered the service center..

Anibal Arroyo was amazing! He was clear and concise in explaining to me the issues with the car. I was in and out in a timely manner. I could not of been more pleased.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Life saver!

By MomBoss13 on 8/16/2019 at 6:37 PM. Helped by Johnny.

I pulled in without an appointment first thing in the morning. My keys were malfunctioning and my car was randomly honking, locking and unlocking. Despite not having an appointment, my service associate, Johnny, was able to get my car checked out quickly and had me out in a few hours. This was a lifesaver for a busy mother of two who needed her car. Thanks for a great experience!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My service visit was a very satisfying experience!

By tommyr on 8/15/2019 at 12:03 PM. Helped by Cesar.

The service was efficient and professional just as Cesar said it would be. He greeted me and arranged for the work to be done in the time he said it would be completed. I'm very satisfied with the service I receive from Fox Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was Excellent

By Boopskl300 on 8/14/2019 at 6:10 PM. Helped by Alonzo Bass.

Mr. Bass, was very pleasant on the phone when I made the appointment also when I got there he can out and Explained everything on the auto status report.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By dsquared on 8/13/2019 at 6:59 PM. Helped by Abel.

Fox is convenient to my house so I am happy I could work a deal with them to get a new car. I look forward to many years of quality service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Marcus on 8/12/2019 at 4:53 PM. Helped by Anibal, Christopher.

I’ve been going to Fox Ford for the last 3 years and I have to say I wouldn’t want to go anywhere else. They have a great team and great service. I was there 8/6/19 because my Button for passenger side window wasn’t working they immediately solved the problem and I was out of there in less than 15 with a new window switch and window button working. These guys know what their doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Adamo's Review

By Ronnie on 8/10/2019 at 8:03 PM. Helped by Chelsey.

My Explorer had to have service and I needed to speak to dealer regarding leasing a new Explorer. The service was completed and a very timely and friendly manner. My dealer Chelsey was extremely helpful and patient explaining all the options in the 2020 Explorer. I'm looking forward to having my new car soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price and service on purchase of 4 tires

By oldexplorer on 8/10/2019 at 6:44 PM. Helped by Anibal Arroyo.

After checking on the price of 4 new tires, Fox Ford gave the best price when compared to other tire dealers including Costco. Anibal Arroyo was efficient and plesant in explaining different options. Tires were installed in a timely and efficient manner. Waiting room is always pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery change.

By John on 8/9/2019 at 10:11 PM. Helped by Alberto Mercado.

The battery was defective and they replaced it at no charge, since it was still under warranty. The whole process took only an hour or so. I watched big screen TV and enjoyed free coffee and cookies while I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Center

By FordFan# on 8/9/2019 at 5:53 PM. Helped by Johnny.

It used to be that the *last* place you wanted to take your car for service was the dealership for a variety of reasons. That situation has completely changed and now it's the *only* place I want to take my 2009 Ford Escape: - I'm able to get an appointment that's convenient without much of a wait and I can book online if it's after hours. - Johnny, who has been the service manager on more than one of my visits, is fantastic. He is communicative, friendly, efficient, and "just the facts" about the service required. When I have questions, he has answers...and I understand them! - I often wait for my car at the dealership, where I am completely comfortable with wireless, plenty of seating, unlimited coffee and cookies. (If I thought I could get away with it, I might work there on days that I don't even need service....) - I feel confident in the assessment, estimate, and work that is done at Fox Ford and believe that they are honest and transparent about what is required.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

the whole staff is terrific

By maribel selva on 8/2/2019 at 1:22 AM. Helped by Alonzo, and the technicians that worked on my vehicle.

the staff goes above and beyond to make you feel special and their service is top notch. I'm pleased with all their service so far

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change and tire rotation

By mgdriver8@sbcglobal.net on 8/1/2019 at 5:58 PM. Helped by Santos.

Thank you for the great service and friendly and helpful staff. It is always a pleasure to work with Fox Lincoln I LOVE LOVE LOVE my MKCobb!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience purchasing a new vehicle at Fox

By Markj87 on 8/1/2019 at 3:46 PM. Helped by Daniel Hernandez, Jason Olesnavage, John in finance (can't recall his last name).

Everyone I dealt with was friendly and professional. John in finance did yeoman's work in identifying a wide array of options for me, and while doing so, maintained the consummate level of professionalism and courtesy. I would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Csladuke on 8/1/2019 at 12:25 PM. Helped by Matthew.

Friendly staff. Great facility. Would definitely recommend Fox! They cleaned the car fantastically before handing the keys over to me. Gave us snacks while we waited. Clean and friendly place to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process

By Kick on 7/26/2019 at 7:52 PM. Helped by Johnny.

Everything was great! I was in and out quickly, customer service was great. I will be back again for all my service needs in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Very Good

By Phoenix on 7/25/2019 at 5:17 PM. Helped by Pete Banks.

Easy to work with and took care of any issues that occurred while I was purchasing the Ford Fusion. I enjoy the experience and if I purchase another Ford I will give Fox Ford a opportunity to sell me another car.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Replacement Tires/Alignment

By Fred on 7/24/2019 at 7:35 PM. Helped by Alonzo Bass.

The appointment kept. The service was performed, There was a rational wait time - work was accomplished as required and the new tires appear to be holding air.

I would recommend this dealer.