Dealer 2-Year Rating

Overall Rating

2.4 / 5
Customer Service
3  
Friendliness
2.5  
Overall Experience
2.5  
Price
1.5  
Quality of Work
2.5  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

The worst experience ever

By prattpup3126 on 12/19/2018 at 7:36 AM. Helped by Rockie.

I have bought a lot of new and used vehicles throughout the years. Never, have I had this poorly of an experience. The salesman ( Rockie) lied to us on almost every detail. And if that wasn't enough, the service department will not fix our truck, nor return my calls to set up service appointments. Save yourself a lot of trouble and make the drive somewhere else. I will NEVER return to the Fletcher group for anything.

I would not recommend this dealer.

Overall Rating

3.6  

5   Customer Service
4   Friendliness
4   Overall Experience
1   Price
4   Quality of Work

2015 Nissan Murano

By Larry on 10/3/2018 at 9:36 PM. Helped by Jordan Turner.

Wife took car in for its scheduled service. In addition she had a concern with the radio which seems to change modes sometimes on it own. Service department said it couldn't be fixed and would require a new radio - quoted price to replace radio is $4,119.20. REALLY ?Think we will live with the current radio until we trade again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Horrible customer service

By shericornett on 10/5/2016 at 7:22 PM. Helped by The head of customer loyalty.

We were told $800 would fix our car. A week later the same problem happened again. Now it will be another $500. Their website claims they pride themselves on "diagnosing the problems right the first time," and yet everyone we spoke to said that they replaced the parts they said they replaced, they did not claim they would fix our problem. The customer service was unhelpful and at times condescending and rude. Now, we are out $800 and still have a car that doesn't work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

knowledgeable

By megan12 on 5/8/2016 at 12:29 AM. Helped by Mark Whitley.

Mark was very knowledgeable about the vehicles he showed us. He was friendly and showed us what we wanted to see and answered all of our questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Neil Gillespie Rocks

By Patty S on 1/10/2016 at 1:22 PM. Helped by Neil Gillespie, and others doing paperwork.

I have been car shopping for a while. Had a bad experience at overland park fiat. Love the car but finance guy was awful. Tried to shop in our hometown, couldn't find what wanted in a car there either. Looked online for crossovers and came across the Juke. Sent email to Fletcher and that's when Neil made my experience better. We emailed back and forth, had some phone calls and was not pushy at all. Said when can you come down. Told him Saturday. It was snowing at my house when Saturday came, not sure if I wanted to drive down an hour to car shop in thirty degree weather. I called Neil to ask a few questions about the car. He went out in the cold Sat in the car and gave me a rundown of its features. That made me decide I wanted to come drive it. We get there and the car was sitting up front ready for test drive. He took us on various roads so we knew the cars handling. We get back to dealership and pull Neil out of the small back seat and realize that it wouldn't fit our needs and it didn't have heated seats. We then look at one with heated seats but not Awd like I wanted and of course back seat area too small. We go in and do a little paperwork, chat and explain to Neil what we need and what we want in a car as well. This brought the rogue in the picture. Neil found a used one in the color I wanted, didn't have the sunroof or heated seats. He goes out and pulls up one with sunroof, but in silver, still not what I was exactly looking for. He goes back out and pulls up the one. Not my first color choice but definitely my second, cloth heated seat which I like better than leather, sunroof, nav, great stereo, this is the one. We drove it, had some lunch then went back to do the dance. This is what I dislike about car buying. Neil made it painless. We got what we wanted for our trade, only went back once to get to a great price for our new rogue. Rest of the staff was just as amazing in their areas too. Will never car shop anywhere else for our family. Thank fletcher nissan and Neil.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible customer service and repair!

By landmmurphy on 6/26/2015 at 9:44 PM.

They made my vehicle worse, then blamed me for it, they were rude and disrespectful to me in front of my kids. I will never go back there!

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Thanks Fletcher Nissan

By rita on 3/11/2015 at 2:26 PM.

I had a great experience with Fletcher Nissan. I will definitely be back and will be recommending to others. Thank you Kyle Darker and the rest of the team!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you, Fletcher Nissan!

By heidi.haart.1376 on 11/25/2014 at 1:47 AM. Helped by Jerimy Timi.

Jerimy Timi treated me like family! He listened to and got me exactly what I wanted in a new car. I got exactly the make, color and price I was looking for. Jerimy had me in my new car in less than 2 hours. Easy financing. Great customer service. So happy with my new car! Thank you, Jerimy and everyone who helped at Frank Fletcher Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Letter of a returning customer

By strn0113 on 7/24/2014 at 1:15 AM. Helped by Ryan Huff.

As a wife and mother of two small children, both under the age of 4, I have become a loyal SUV owner for many reasons. Safety being number one. Space number two. Comfort being number three. Nissan has been my choice to obtain all these. While searching for a new vehicle I expect a dealership to put forth best effort to gain my business. Also, my time is valuable and not to be wasted. I like many customers put forth my research before stepping foot on any car lot. I expect my three values to be upheld. Also I expect any salesperson to assume my time is valuable and I am here to purchase a vehicle and not waste my time. Since I represent a large buying group, I hope Nissan also reads this letter and listens. I purchased a Murano from the Nissan dealership in Bentonville, AR four years ago. It was an awful experience. The politest response from that exchange is summed with horrible customer service. After several trips out of town to that dealership my husband and I decided it was the car that would best suit our needs. The dealer we were in contact with was absent minded and did not follow through with plans that we had agreed upon. When we were to pick up our new Murano we had to wait 5, yes that is correct FIVE, hours for the dealership to clean the SUV. I find this outrageous given the dealership had several days to prepare and new the time we would be arriving to pick up the Murano. As a customer, I find this to be an outstanding lack of responsibility of the dealership. I felt my time was far from valued, but rather measured as dispensable and taken advantage of with complete disregard. Rather than feeling the joy and excitement of our purchase it left me with contempt and complete frustration with the dealership. An inexcusable way to treat a customer, especially one who had recently purchased a new car. Why would I ever even consider buying another Nissan again you might ask. If you aren't wondering this then maybe you should re read the previous portion of this letter and let it sink in. Thankfully I fell in love with the Murano. It was safe, offered the space my family needed, and also included the comfort level my family and I enjoyed. As our family has grown our need for space has also grown. We had outgrown our Murano. With the need for space we looked to finding a larger vehicle that would still meet our three primary needs; safety, space, and comfort. Unfortunately, this need for a new vehicle brought forth dread of having to deal with another dealership like the Bentonville branch. Dread of our valuable time being wasted while some sales person provides horrible customer service. In lieu of this dread, we sought out different brands of car and different dealerships. We searched several dealships outside of our town in neighboring areas and also dealerships within our home town of Joplin, MO. Upon visiting the Joplin Nissan branch, we approached with apprehension, surely not all Nissan dealerships were ran like the Bentonville branch. And I'm delighted to write your Joplin branch was nothing like the Bentonville branch. We came in contact with Ryan Huff, a sales associate, of the Joplin Nissan. He showed outstanding knowledge, Nissan loyalty, and dedication to customer service. Ryan, answered questions I had regarding finding a new car with quick response no matter the time of day. Ryan, always respected my time and never disregarded a question, unlike the Bentonville dealership. Ryan, met us several times to look at different options and offered his service every time. We were so pleased to find a pleasant and customer orientated dealership. My husband and I did return to the Bentonville dealership, with dread once again, to compare color options on the 2014 Armada. Not one sales associate of the Bentonville branch approached us. Fine by us, although a loss to that dealership. We did find our new car at the Bentonville store, fortunately we were able to ship it to Joplin and deal with Ryan and the dealership in Joplin. Even with the extra expense, we found negotiations with your Joplin branch a breathe of ease. As a side note even with the Joplin branch manging our new purchase the Bentonville branch still managed to present preventable hang-ups. Everyone at the Joplin branch was friendly and appreciated our business, as a dealership should appreciate its customer. What I appreciated most was arriving to pick up our new Aramada, was to find it waiting for my husband and I. Ryan had it pulled up front and ready to go over the details with us. There was no waiting 5 hours for someone to give us a couple minutes of their day. Ryan didn't even blink at having to stay late to show us how to work every knob and dial. Thank you to him. Nissan should commend his service. Good service is hard to come by. And it should be rewarded, after all good service is what leads to recommendation of future and return customers. I appreciate good service. As you should as Nissan should as a company. Time is not to be wasted but appreciated. Please take value in my letter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time car buyer

By Mherm004 on 4/5/2014 at 6:20 PM. Helped by Kevin Tabereaux.

Kevin was awesome. He answered all of our question and gave his honest opinion when we asked. He worked with all the information we gave him to help us make the right choice. And everyone in the finance department was extremely helpful and patient. I was so happy with the team at Fletcher!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kevin was great to work with I bought new and my...

By rchughes on 2/28/2014 at 9:21 PM.

Kevin was great to work with I bought new and my daughter and soninlaw bought used and we both are very happy with Kevin and Nissan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales person made it a very positive experience. She...

By marjulita76 on 3/1/2014 at 10:01 PM. Helped by Melinda Stevenson.

The sales person made it a very positive experience. She had the honesty, integrity that is lacking in sales people. We felt very comfortable we were getting the best deal!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Called and got a firm price out the door. Drove to them...

By sam74354 on 12/17/2013 at 1:40 AM. Helped by brandon.

Called and got a firm price out the door. Drove to them to pick up the car and was told they did not have the car. They said that they found one but it would cost 300$ to have it delivered and I told them I would not pay it. They said they would check and see what they could do while we went to lunch. Had already been there 3 hrs. Came back from lunch and they said low and behold we had one on the lot they didn't know about. Go figure. Test drove it and said OK it's what I want. Went to close the deal and they said they had made a mistake and the price was 750$ more than was quoted. REALLY and walked out. Called Muskogee and got the same model with 530$ more options for 250$ less. Whey would anybody buy from them. The woman manager was very difficult and ignorant of what discounts were available. When I told the Muskogee dealer about it he laughed and was very happy to have my business. Needless to say he got it. I spent nearly 5 hrs trying to deal local with some dumb woman who didn't have a clue how to sell a car.

I would not recommend this dealer.

Overall Rating

2.8  

1   Customer Service
3   Friendliness
3   Overall Experience
4   Price

Salesman was very condescending in his comments to me...

By hump on 11/6/2013 at 8:39 PM.

Salesman was very condescending in his comments to me after our sale when we had an issue. The General Manager stated that this was one of 2 employees that he was surprised behaved that way - apparently they employ a lot of jerks here. I will never buy from Fletcher again. This was my first experience with Fletcher and after speaking with many friends who had a similar experience, I will never buy from them again. My purchase did not matter to them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone mention was awesome!!!! Frank Fletcher Nissan ...

By Furball on 10/29/2013 at 1:18 PM. Helped by Steve Wright, Dave Ott, Drew Carle.

Everyone mention was awesome!!!! Frank Fletcher Nissan all your staff are friendly. Would recommend this company to anyone!!! Sales staff listen to all are wants. They answered are questions honestly and effectively.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a complaint and I would like to say that Brant...

By littlelady1 on 9/20/2013 at 8:41 AM. Helped by Brant Peterson.

I had a complaint and I would like to say that Brant Peterson took care of everything fo rme. He was very efficient and has such a good customer manner about him. He was very kind and respectful and my Versa was given a very thorough checkup. I can recommend Fletcher Nissan very highly and they will take care of their customers. I will deal with Nissan again and plan to take my car in for usual inspections and oil change. I can't say enough good about the service I received and thank Brant Peterson so much for his help with this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I have paid cash for my last 3 cars...all being less than...

By jimp1 on 8/28/2013 at 12:18 PM. Helped by Keith Kohley, Drew Carle.

I have paid cash for my last 3 cars...all being less than $2000 each. Because I'm allergic to the payment I have not looked at buying a car with a payment for 15 years. When I went to Fletcher Dodge, I met up with Keith Kohley. I explained what I was looking for, good mileage, dependable, and excellent mpg. I was interested in Toyota's or Nissan's, because of their reputation for dependability and holding their value...and good gas mileage doesn't hurt either. Keith explained that they might have a better selection at the Nissan dealership and took me over there. I was expecting the high pressure sale, but Keith made this a very relaxing experience. He was low key, patient, helpful, and answered all my questions. When he didn't know an answer he found it. The best part was no bottled responses, he was honest and forthcoming with all my inquiries. This didn't feel like the standard put the customer in a corral and see if we can buffalo him type of dealership I have had previous experience with. I appreciate the manner in which Holli, and Drew conducted themselves, having only limited time with them they seemed very helpful. My only suggestion would be to have them introduce themselves to a prospective customer before coming to them with paperwork concerning money, credit, or anything else. "Hi Jim, I'm Drew/Holli. When Keith is finished helping you find the car that will fit your needs, I'll be working with your credit and financing to get this done. Good Luck and hope we can make your day." As I said they were very professional and friendly but when someone I haven't seen yet walks up to me with paperwork, it does make me feel a bit like, "here it comes, the upsale." That is uncomfortable for me and I'm sure anyone else. I really appreciate everyone and all the help they gave and assistance offered. Keith is a real asset to you and I hope he does well in the future. Thank you again, and I must say that after driving the Nissan Versa to work for a few days the gas mileage has exceeded my expectations, averaging 38.3 from Joplin to Neosho, THIS IS GREAT!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

I love my new Nissan Rogue. I had a very good experience...

By danaleeturner on 8/26/2013 at 2:07 AM. Helped by Dan Clark.

I love my new Nissan Rogue. I had a very good experience working with Dan Clark. He was very friendly, not pushy, there any time I called him with a question, very helpful. Nicest car salesman I've worked with in a long time. I would definitely recommend a Nissan to anyone and definitely recommend they ask for Dan Clark for their salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my 4th car I have bought from Frank Fletcher...

By coallen on 8/14/2013 at 9:33 PM. Helped by Misty Bondarenko and Drew Carie.

This is my 4th car I have bought from Frank Fletcher dealership. This is by far my best experience I have had. Misty greeted me when no one else came out as I was looking at cars. She made me feel comfortable and did not pressure me. I bought a 2013 Nissan Altima and she went over all the functions on the car before I drove it off the lot. I know there is the manual that shows everything but I had never had anyone take the time to show me all the functions. She also let me know I could call her anytime if I have any questions. Misty is a wonderful asset to Fletcher Auto Group. She goes above and beyond normal customer service! Also Drew Carie deserves the same praise! He was the associate that prepared my loan papers. He had all the papers together and I had signed, I then decided I wanted a product added on and he had to redo all the papers and was very nice and professional. Thank you Misty and Drew for the Excellent Customer Service!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wes was great, he wasnt pushy like most salesmen are. he...

By lovebug1142 on 8/2/2013 at 10:36 PM. Helped by wesly elliott.

Wes was great, he wasnt pushy like most salesmen are. he had amazing custormer service and worked hare to get me what i wanted! I will reccommend him to anyone.

I would recommend this dealer.