Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

trim recall

By Remy57 on 8/20/2019 at 10:02 AM.

I arrived 20 minutes early for my appointment. I was in and out of the shop in just over an hour, including a car wash. Outstanding!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Purchase of a certified preowned Audi Q5

By Jeff on 8/18/2019 at 10:13 PM.

Ryan was a pleasure to deal with and the process was hassle free. Completing the purchase at the dealership was friendly and comfortable. Ryan made everything as easy as possible.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Speedy service and knowlegable staff

By rfranco on 8/15/2019 at 3:17 PM. Helped by Erick Lopez.

Took in our office Q7 for scheduled 30K inspection and service. Erick Lopez, Service Advisor, was very helpful in getting everything we needed done and provided extraordinary service. He had arranged for a hired car so we did not miss a beat and after consulting with him on some extra maintenance work to be completed we had the Q7 back in less than 48 hrs. FJA has a great team at the Elston Service garage. From the porters, mechanics, service techs, to the comfy chairs and complementary coffee and snacks, they take an otherwise arduous process and convert it into a spa-like experience. Top marks all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good.

By rshook2000 on 8/10/2019 at 2:39 PM. Helped by Rudy.

Very good experience. Good communication. Very comfortable waiting area. Very good experience. Good communication. Very comfortable waiting area. Very good experience. Good communication. Very comfortable waiting area.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

outstanding experience

By mkcrna on 8/11/2019 at 10:44 AM. Helped by I don't remember the service rep's name..

With no appointment, brought vehicle in with leaking tire that was promptly serviced. My service rep was very courteous, helpful and informative. Always a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An exceptional first experience

By ScottE on 8/9/2019 at 9:12 PM.

The environment is beautiful, and everybody was friendly and attentive. Melinda Speer is a pleasure to work with. I felt fully accommodated and not pressured--a welcome departure from previous car-buying experiences.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

24000

By Jillybug on 8/1/2019 at 12:56 PM.

Tim handled my service call fabulously. Classy guy. This is my best service call at Audi since purchase. Timing was good and all work was accomplished

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gr8 customer service and very professional ambience.

By Preeti14 on 8/7/2019 at 12:16 PM.

Lorenzo was a gr8 experienced sales representative. Helped understand the vehicle really good.well explained all questions with lot of patiience which is really needed for great Customer service.. Thankyou for helping me get a car that I needed with my price point. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Audi Q5

By Spencer on 7/31/2019 at 4:17 AM.

I recently purchased an Audi Q5 with the help of Channing Greene at Fletcher Jones Audi. Channing and his team were exceptional and beyond helpful in this process. I would definitely recommend FJ Audi and Channing to all family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!

By Sram on 7/22/2019 at 7:02 PM.

Went to look at cars Saturday and got paired with the perfect person - Channing! He was so helpful and nice and not pushy at all!! Highly recommend a visit and ask for him!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very attentive and efficient.

By MyAudi on 7/13/2019 at 1:04 PM. Helped by Gerardo in Service.

The service staff was very attentive from the moment I drove my car into the service garage. They were thorough to explain what work was being done. I do wish they would slow down, though, when they talk to their customers. They understand cars and the work, but I would like to better comprehend what they are saying. Overall a fine experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service!

By Randall on 7/11/2019 at 5:22 PM.

Got an appointment for service right away with a loaner. Showed up and they were attentive, professional and Tim greeted and snd told me exactly which desk I should go to. The 2019 loaner was the same make, model and a year newer. The car was ready when they had told me it would be. In and out very quick. Love this place. We also ha e our two Mercedes services here; same great service. We had been taking our Audi to the Morton Grove facility. But, it seems to be very disorganized there. I was told I would have to wait a few weeks for a service appt if I wanted a loaner because they were in short supply. And, they said the exact same work I had done on the car at Fletcher Jones would take them for days. Fletcher Jones had it done in a day and a half

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Five star customer service

By June2006 on 7/13/2019 at 7:29 PM. Helped by Rudy.

Excellent, expedient, courteous service. I am a satisfied customer and recommend highly this dealership, and that is the reason I enjoy owning and driving my Audi q3.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and efficient

By Peter0904 on 7/13/2019 at 6:27 PM. Helped by David Nunez.

I drove in without an appointment for a recall. It was taken care of quickly and efficiently. Fluids were topped up tire pressure was checked and the car was washed. I was on my way.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service

By Sharon1407 on 7/13/2019 at 10:52 AM. Helped by Servando Lopez.

Great customer service, comfortable lounge area and being treated well confirms this is an outstanding dealership. I would consider buying another Audi at Fletcher Jones in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Professional

By EMG123 on 7/12/2019 at 7:55 PM.

Channing was very informative and straightforward during the entire purchasing process. Additionally, the after sale follow up was most helpful even in the midst of an Audi website crash Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Audi Service

By Bill on 7/12/2019 at 12:44 PM. Helped by Tony Prusak.

Very good service! Fast and I had the car back the same day. Appreciate the clean, nice new loaner as well! Would come back again!

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Easy, comfortable, successful

By L&M on 7/10/2019 at 4:03 PM. Helped by Finance manager, Jon..

We went in, of course not planning to buy a car same day. We were greeted by Channing who was perfectly happy to educate us on our options and answer all our questions. We narrowed down options and Channing provided an objective comparison, encouraging us to try our options. By the time a decision came, we were pleased with our vehicle, our experience with Channing, the assistance of the finance manager, and our day at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Channing is the best!

By Daniel A on 7/8/2019 at 10:48 PM.

We had an amazing experience with Channing Greene. He worked with us at our pace and never made us feel pressured. The ONLY reason we purchased a car there was because of him. We will absolutely refer business to Channing and work with him again in the future.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

efiicient, polite, explanatory

By lpno71 on 7/5/2019 at 4:38 PM. Helped by calvin dacanay.

Easy access, nice facility, friendly staff, efficient, courteous. I like the added uber touch and the free carwash...even though the vehicle came back clean after the service.

I would recommend this dealer.