Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lousy..

By Will 2B on 12/7/2018 at 4:48 PM. Helped by John Cohen.

Need it repairs to my vehicle.. I was told I had to pre pay for my parts. Had an appointment And the parts were not ready drove hour and 10 minutes and was turned a round. Came back for repairs pay for everything only to find out the job was not complete. Had to go back to show them what was not done and the service guy Bryant was nice enough to give me $50 off the service charges.. That was the only thing they did right because John Cohen Call me early the next morning just to say he wouldn't have given me anything off and With a Arrogant tone of voice we will call you when your handle is ready.. So that's another drive all the way out to their place of business for a handle that I've already paid for.. Lousy business shysters..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooks work here

By kelsey youngblood on 4/4/2018 at 2:28 PM. Helped by brian, harry.

All this KIA branch wants is your hard earned money. They do not care about anything else, just a quick sale of their over priced cars.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mislead

By wooten23 on 10/23/2017 at 5:04 PM. Helped by Kio.

I went into the dealership thinking I was buying a 2018, after signing the paperwork I was given a 2017. I gave the car back within the hour and they refuse to give me 2018 as promise and would not take back the car. I was told that I was stuck with the car and they will tow it to my house.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful, wonderful, wonderful!

By Fford5 on 8/11/2017 at 8:32 AM. Helped by I forgot.

I bought my first car the other day and I'm so excited. Everyone was so nice and helpful! Keep up the good work guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Lifetime Customer

By Bonnie on 6/16/2017 at 1:00 PM. Helped by Gary and Matt.

Didn't think I would be able to actually walk out with a new vehicle, Gary and Matt helped me achieve that. They got me just what I wanted within my budget. Was there for only an hour. They are really genuine! If you need a vehicle within your budget go see Gary and Matt they can get you what you want! I highly recommend.. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!!!!

By A MACON on 5/26/2017 at 7:20 AM. Helped by John.

Had to be towed for repairs. Another Kia dealer was closer but when I called they were so cold and told me they weren't sure when they could get to me. Called Evergreen KIA was greeted by a voice with a smile. Once I arrived everyone was professional and polite. They assessed the problem, explain the cost and I was in and out. Thank you Evergreen KIA

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership

By Kim p on 11/14/2016 at 1:53 AM. Helped by John.

Staff was very helpful. Service department knowledgeable, and quick to assist . Have recommended 5 other people to purchase a car at Kia of Evergreen. I look forward to my next visit. And will encourage anyone looking to buy a car go to Kia of Evergreen. You get much more for the money.😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new forte

By wandahicks59 on 8/9/2016 at 4:29 PM. Helped by Brian Binder.

I was so satisfied with my sales associate Brian Binder,I knew I was getting the car before I came in,Brian let me know before I sit all day and waste my time,he was one of the nicest people there,so my experience was excellant with evergreen Kia.I gotta go by and treat Brian to lunch "thanks" 👍👍👍👍 Sign:Wanda Hicks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful experience great service

By shykia610 on 12/8/2015 at 3:18 PM. Helped by service employees.

Great Service friendly people very helpful great deals I recommend everyone to try Evergreen Kia for all auto service needs. Reply to all there surveys with ten please.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

service department

By Frederick West on 9/2/2015 at 12:24 AM. Helped by Pete.

lifetime mantainence a joke 16 days to get and oil change. Rude service mangers Pete I don't care attitude. CEO should look into this.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad customer service from GM and Sales Manager

By Cjones1 on 6/9/2015 at 6:17 PM. Helped by John the Gm and Harry Mays.

When I bought my car they gave this picture perfect picture that if I heard anything within 30 days that they would take a look at it. Bad enough the car was sold to me with scratches on it that they agreed to repair. So after a month of them giving me the run around with service department to fix the scratches I mention to them that I had been hearing some noises. Then all of a sudden they are saying oh we can't check that out its a charge. Long story short I spoke with the financing manager and he kept saying the same thing and saying he never promised that when that wasn't true. He got me really upset and riled up then now I am asking for the GM not once did he get up to address the situation. Since my vehicle had to stay they offered a loaner vehicle once I got into that vehicle it had old subway napkins it and water bottles and they thought I would be ok with that. So once I am upset so the fake GM by the name of Harry Mays which is a sales manager asked me to come outside and said look Mami we aren't going to device you today you are interrupting my dealership and business. And dropped my keys into hands like I wasn't a valued customer and I had only had the car a month.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I feel cheated! Was greeted by Rick, very lengthy...

By jdavison05 on 3/14/2014 at 9:53 AM. Helped by Rick.

I feel cheated! Was greeted by Rick, very lengthy process. When I asked for water, I was sent to a vending machine. They have no snacks for their lengthy process. I told Rick my budget and what other dealers quoted me at and I was not willing to pay. He said they were cheating me. He came back with the same exact offer, I told him I would not pay. He told me to sign the paper and came back with an offer in my budget. It was basically the same price only spread out longer. No Rick you were the one that got over on me. When it came to the final process, Rick told me I would get 4 oil changes free, I told him to put it in writing. He said, just call me and I'll take care of you. When l got to the finance department the told me I did not have a 100,000 mile warranty as the second owner. I only had a 60,000, my payments would be higher than I was quoted. When I came back a few weeks later for my oil change I called Rick up, he had no clue what I was talking about with my free oil changes. He told me I would have to pay that day and that since it wasn't in my contract he would pay the next time. I knew then that he was scamming me the whole process.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership ever!! they did not register my car for...

By evadenio on 6/17/2013 at 4:39 PM. Helped by Steve and Jhon.

Worst dealership ever!! they did not register my car for months got two tickets that they will not help me with having to miss work and more money because of them they gave me a price on my car for a lot more than what was advertised online and trying to resolve issues with them I get cursed out on the phone by the sales manager steve my advise stay far away

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This place is a rip off! Their service department tells...

By astrotte on 5/30/2013 at 3:03 PM. Helped by Peter in Parts.

This place is a rip off! Their service department tells you one thing over the phone, and then when you bring the car in, they mark up the price! I was quoted one price over the phone for a side mirror and then when I got there they marked it up another $20 bucks. They didn't find any new issues with the mirror. It was a simple replace. Called them again for another issue just to get a price quote. They quoted me $400 and other mechanics/dealers that I called only quoted $200. I was able to get it fixed for $150. It's unfortunate that this is the only Kia dealer in my area, but I'm grateful that I found a mechanic that quotes me honest prices. Called to inquire about a part# and price that I needed for my truck. PETER in parts was very condescending and impatient. I heard him mumble something to his coworker while I was on the phone which sounded A LOT like "this [effing] broad." He didn't seem willing to want to assist me at all. He found the part number and rambled it off so fast. When I asked him to repeat it, he was noticeably irritated. I just shake my head at this dealership and will only call them with inquiries. Never will they receive a dime of my money! Go elsewhere for your car needs!

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Bought a new car in 2011 nothing but issues from the...

By KellyBrown311 on 3/27/2013 at 10:13 PM. Helped by Brian.

Bought a new car in 2011 nothing but issues from the liscense plates to the steering wheel. Had several manufacture issues with my vehicle which required hours of my time in service. They did not offer a loaner car, coffee or any amenities for my inconvenice. Steering wheel needed to be replaced twice! After 2 hours in service was told they sill didn't have the part and I would have to come back, they put the wheel back on wrong. Left with the wheel in worse shape then when I cam in and two hours of life lost! Horrible dealer do not buy from here! Big mistake!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Joe and Steve the manager did a great job on finding me a...

By linda51mcgill on 8/6/2012 at 4:56 PM. Helped by Joe.

Joe and Steve the manager did a great job on finding me a vehicle within my budget. I bought a 2007 Trail Blazer for $8000.00 with only 63000 miles. Great deal and rides beautiful. I highly recommend Evergreen Kia.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst and most incompetant service dept i have ever dealt...

By therese1 on 7/18/2012 at 2:56 PM. Helped by brian in service and john service manager.

worst and most incompetant service dept i have ever dealt with. will never go back to this dealer again. brian has no customer service skills and john should not be a manager. managers dont swear while on the phone with a customer. i was there 4 times in 2 weeks for the same issue and do not feel like they even cared about my car felt like i was an inconvience to them. think they need a class in customer service and people skills

I would not recommend this dealer.