Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loving our new Atlas!

By HappyRealtor on 8/18/2019 at 1:54 PM.

I researched and test drove all kinds of 3 row SUV’s for months, but didn’t fall in love until I saw the Atlas! Only the Atlas was able to stead me away from being a loyal Honda Pilot lover of ten years! The fantastic technology package, the upscale interior and beefy (but still sleek) exterior appearance just took the cake. And once I test drove it, I was sold. Our sales person, Kalan was wonderful!! He took his time with me and patiently answered all of the millions of questions that I had. I also got a great deal on my trade in and they made sure we got the best interest rate available also! Kalan is smart, funny and attentive. He also made sure to get me the answers to any random questions that he hadn’t been asked before! Ha! Thanks, Kalan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thumbs up!

By LuvBug on 8/17/2019 at 9:59 PM.

Best, easiest and fastest car buying experience ever. Our salesman Yuber rocked! Love our car and love Don Thornton Volkswagen. We will be recommending them to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience

By Brad bynum on 8/17/2019 at 3:09 PM.

My girlfriend went in looking for a New Atlas and Andrew was a great help, he was able to find her the best bang for our buck and now we are driving a brand new VW Atlas. Thank you Andrew

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Appreciation

By myroncp05 on 8/14/2019 at 1:51 PM.

I loved my experience working with Blake and everyone else that helped at the dealership. He was super friendly and genuine. It was obvious the effort he put in to make the car buying process as easy and smooth as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Salesman

By Maria G on 8/13/2019 at 3:29 PM.

I purchased my 2015 infiniti QX60 from Andrew and he made it as easy as possible he gave me the best deal in town and with his teams help i couldnt as for anymore. Thank you Andrew cant wait to purchase my next vehicle from you!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Absolutely wonderful

By Martha S. on 8/12/2019 at 5:11 PM.

I got to have a joyful experience with Andrew and his team at Don Thornton Volkswagen, they went above and beyond to get me the car I wanted and made it seamless for me to drive away in my new Tiguan. Thank you Andrew!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great sales experience

By E123 on 8/10/2019 at 11:58 PM.

Thanks for making the car buying process as painless as possible and for answering all our questions. It was great learning all the features of my new car. Looking forward to our first road trip!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By UberVW on 8/5/2019 at 3:15 PM.

I went by for a test drive and drove away with a great brand new SUV. Andrew and his manager, Katie, were wonderful to work with. They let me drive several of the Atlases and got me into the one that fit my budget with the “must haves” I wanted. Everyone at the dealership was pleasant and efficient and I would buy another from them if I didn’t LOVE my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing day!!!

By Svizza on 8/4/2019 at 2:26 AM.

I didn’t think I was going to be able to buy a new car today, but Yuber some how made it work! He worked his tail off and got me the number I was looking for, and I’m sooooooooo happy!!! THANK YOU, YUBER!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic customer service!

By Cutter20 on 8/4/2019 at 2:06 AM. Helped by Katie Samples.

Yuber sold us not one, but two VWs today! He was patient and caring and worked within our budgets. He did not try to force a sale and really listened to what we needed and wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatest VW Dealership in Town

By Wcnlys on 8/3/2019 at 3:59 PM.

We enjoyed our VW very much. Our experience at Don Thornton VVW dealership was excellent. Everything was organised, professional and went smoothly.. Our sales reps Zach Brown was fantastic. We’ll definitely recommend Don Thornton VW dealership to our friends and families.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase.

By Crossl1te on 8/3/2019 at 4:54 PM.

The process was great. Zach worked endlessly to keep in contact and attempt to earn my business. I was about to purchase from another dealership but Zach followed up just in time and with the effort put fourth, we reached a deal that made sense to stay local. One thing I can say. I buy cars often. With most salespeople, there is no follow up. There is no urgency. And, as a salesman myself, this is paramount to success and earning a customers business. During my shopping process I spoke with many salespeople from around the region in hopes of finding the right vehicle. All interactions lacked confidence and honesty. This was not the case with Zach. Truly, this was a large piece as to why I moved forward. Prompt follow up—vital; Thinking of the customers needs prior to the customer knowing to ask—necessary. These are all qualities that a good salesman should learn, acquire, and hone. Where nearly 80-90% of salesmen I meet fall gravely short of these needs being met for me to purchase, Zach Brown superseded them. Happy shopping.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying

By Wasson on 7/18/2019 at 4:14 PM.

The best car buying experience I’ve ever had. They were so easy to work with. They had a great selection and were so nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Ruann on 6/29/2019 at 6:46 PM.

Kalan was very helpful with our purchase he took the time to make sure we got the car that we really want. He also helped us move car my daughters car seat over and made sure that everything was perfect with our new car. He also took the time to follow up with us a couple weeks after we purchased the car to see if we needed anything. I would recommend Kalan to anyone needing a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Zach Brown made choosing my new car a breeze

By CaleShoemaker on 6/22/2019 at 12:00 AM.

Thank you Zach for helping me purchase my new car! My mother came along just to make sure I wasn't being taken advantage of, and she was so comfortable with the sale that she was laughing and enjoying herself through the whole process! No stress at all! We got a great deal and are now committed customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Laceyt on 6/7/2019 at 9:02 PM.

Zach was genuine, helpful and not pushy at all which we really appreciated. He worked hard to find us the right car. Thank you, we love our new VW Atlas!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Awesome on 6/3/2019 at 10:54 PM.

They help us find the best Deal on our Volkwagen Jetta Sedan. There was no hurry up and buy this sells speech. Thank you Zack Brown

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond service and selection

By Dan on 5/27/2019 at 1:32 PM.

From start to finish we spent 1.5 hours. Zach Brown was AMAZING. He greeted us when we pulled up, showed us exactly what we asked for and within our budget, never pressured us, and went above and beyond to help us meet our needs. They gave us a great trade-in value and financing was easy (Thank you, Bryan Peek) with no hidden agendas or fees. We definitely recommend Don Thornton Volkswagen!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By DAlufayi on 4/20/2019 at 3:38 PM.

Yuber Monsalve was really great in showing us the different options within our desired parameters, making our buyers experience a pleasant one and we are very happy with our purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Jason on 4/13/2019 at 10:25 PM.

This is the second time I drove 400 miles round trip past my local dealer to buy a car here. Would definately do it again.

I would recommend this dealer.