Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recall

By Jimb01 on 7/1/2019 at 4:06 PM. Helped by Gregory Stutzman.

I took my 2007 Acura TL Type-S in for a recall on the power steering pump hose. Even though this car is 12 years old, they treated me like I had just bought the car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brought my 2019 Acura RDX in for routine service yesterday

By Acurafan1026 on 6/30/2019 at 12:13 PM. Helped by Staff in service department.

Service department staff was friendly as always, and I was in and out in one hour, as promised. Service staff make a notation regarding the service provided in my service record, and details are provided as always.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
1   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Service

By AcuraTLX on 6/29/2019 at 1:47 AM. Helped by Donny Ingle.

This has been the first in a long time that they have actually made me feel like a customer, even after the fact that they forgot to call me and tell me that my car was done.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall on Acura tail light

By Ckck54 on 6/18/2019 at 8:22 PM. Helped by Kevin.

Dropped the car and given a time frame for the recall repair. The car was ready as promised. I love the care given to my car, from the disposable floor mats the techs use, to the wash to complete the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, informative and thorough

By Synbaud on 6/18/2019 at 5:18 PM. Helped by Service Manager.

Walk in visit for routine oil change, tire rotation, tire balancing and two recalls that were due. Got me in and out in less time than anticipated.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Walk in service

By Dan on 6/17/2019 at 2:31 PM. Helped by Donnie Ingle.

On a Drive-in basis I had oil changed, tires rotated and cabin filter replaced. Turnaround time was satisfactory. We shopped new cars while we waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly

By redbud9584 on 5/31/2019 at 4:42 PM. Helped by Donny.

Donny was the rep that checked me in. I tried to explained n to him the issue. He did explain to me that it was probably a gas cap and even though I had looked up the part number he told me no way could it be any thing besides a seal or gas cap. it was not a seal or gas cap. It was the part that showed up in my messages. Made me uncomfortable. I would not have told this except you require a min of 25 words. Sorry Donny!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, courteous & clean with nice lounge.

By Syd on 5/29/2019 at 5:35 PM. Helped by Greg Stutzman.

I was greeted immediately and was helped right away. The crew is always professional and helpful. The shop is always clean and tidy. I like their lounge area so I can continue to work while waiting for my vehicle to be serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First Experience

By Willicla on 5/26/2019 at 3:44 PM. Helped by Greg stutzman.

First time taking my vehicle into this Acura dealership. Experience was very good. I needed a second key made and the whole experience was very easy. I had them perform some other maintenance services while they had it. They were fast, and I was in a bit of a hurry and they were very respectful of my time. They found some issues I had and asked before fixing them and gave the costs immediately. Didn’t overcharge and was very happy with the service I received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent service

By Huggins, Jane 123 on 5/26/2019 at 4:02 PM. Helped by Kevin Benton, Jonathan Torres.

I had received notice of 2 recalls on my 2016 MDX that needed to be addressed. I took my car in and, as usual, the service was both excellent and courteous, which I appreciate so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and personable

By JG on 5/25/2019 at 3:53 PM. Helped by Jonathan Torres, Mo Jbara.

We recently had service work done at Don Carlton Acura and the service was provided in a very professional and personable manner. The service staff responded very quickly to issues related to our vehicle and took necessary steps to remedy the situation. We want to thank Jonathan Torres and Moe Jbara for there prompt explanation of the situation, the quality of work provided, and the quick return of our Acura in excellent condition. Thx guys. Looking forward to working with you again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Recall

By Chris E on 5/23/2019 at 2:39 PM. Helped by Donnie, Greg and Jonathan - service department consultants.

Received notification from Acura about possible defective cargo lights. Called and made the appointment. Took vehicle in on appointment date and time. Waited in their lounge while work was done; service consultant kept me informed on progress. (Turns out there was also a recall on a timer belt that I had not received notification on. The service technicians caught this and addressed the issue.) I have used Don Carlton Acura for the service (tire rotation, oil changes, etc.) of my MDXs since 2009 and have always had a great experience. Only complaint: In the past 3 years there has been a high rate of turnover in the Service Consultant position. I prefer to deal with personnel that I am familiar with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service

By Golli1112 on 5/18/2019 at 5:28 PM. Helped by Kevin Benton, Jonathan Torres.

I discovered my AC wasn’t working around noon, called Don Carlton, got the car in by 1:00, and was home by 3:30. Some luck was involved but the folks at Don Carlton were friendly, accommodating, professional and worked in a timely manner. After the diagnosis of the problem, a failed relay, I was fortunate that they had the part in stock. After my approval, the guys got right on it, fixed it, and soon I was on my way. Everyone was great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Acurafan on 5/17/2019 at 6:07 PM. Helped by Employees were very helpful. Can’t remember names.

Needed oil change and alignment. I pointed out where the trim piece around the driver’s seat had cracked and they ordered the part and installed it the next day, no charge because it was still under warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything went real smooth. Had a great experience overall.

By Emcafee2277 on 5/17/2019 at 5:41 PM. Helped by Jay and mo. Nice experience with both..

Had,a very good experience. Would recommend this Dealership to anyone in the market for a Acura. I would recommend a Acura vehicle. I am throughly satisfied with my TLX Acura.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was called back in so that the console could be replaced.

By Cheryl on 5/15/2019 at 5:14 PM. Helped by Dont remember his name..

Great service. Would recommend highly. The staff is friendly and accommodating. Great experience. Waited for the car and the service was immediately provided. Good service department.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Everyone involved was professional and courteous.

By PC on 5/8/2019 at 1:01 AM. Helped by Cannot remember, sorry.

Additional service, alignment and brake system flush was carried out with expected results, but the problem for which the car was brought to you still persists in spite of transmission software revision/upgrade. Vibration is still present in driveline and still felt in steering column, as well as in passenger side of car. Service writer said to bring it back and take drive with service tech, but that problem could be intrinsic to vehicle. I hope that’s not the case.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service/Repair Experience

By RayPTulsa on 5/8/2019 at 5:29 PM. Helped by Donny.

I brought my RLX in for routine service and requested that the intermittent wipers be repaired. After I picked up the car, I found that the intermittent wiper function still did not work. I brought the car in a 2nd time and they fixed it in a few hours. In addition, they were very fair in refunding the difference between what I paid for having the wiper switch replaced and the 2nd repair. They also apologized for the inconvenience of having to bring the car in a second time. This type of honesty is pretty rare these days and I really appreciate it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag recall

By Happy customer on 4/27/2019 at 10:33 PM. Helped by Jonathan.

They were very accommodating on scheduling a time, the staff was friendly, the facility was clean and service was performed in a reasonable amount of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By HollyMc on 4/27/2019 at 12:50 PM. Helped by Kevin Benton.

Service Advisor told me it would take an hour and it took exactly an hour! I love that they respect my time and were honest with me.

I would recommend this dealer.