Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 traverse

By Marioi on 8/14/2019 at 10:10 PM. Helped by Josaha Cassidy.

Josaha did a great job locating a new traverse for us. We were very specific on what we wanted and price. Don brown came through. We love our blackout traverse.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Dkb1230 on 8/9/2019 at 1:03 AM. Helped by Andrea Williams.

I love having great customer service. It makes me feel special and I appreciate the wonderful customer service that I received! I will be returning when it time for another new vehicle!

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealer did not disclose vehicle damages:

By AJohnson on 8/8/2019 at 2:20 AM. Helped by Chris Culberson.

I purchased my vehicle on July 3, 2019 it was a 2018 Nissan Altima SL. On Aug.7, 2019, I had to take my vehicle for service at an Authorized Nissan dealership. The supplemental airbag light came on and would not go off. Thats, when while the car was being serviced, I was called into the repair area and was shown that the car had some major damage. The heat shield was missing and the front edge of the under part of the bumper was missing. The undercarriage of the front of the vehicle was badly damaged and scratched up. Apparently, the car appeared to have been bottom out at some point and the heat shield came off of the vehicle and the oil pan was damaged and the car was leaking oil. The brackets to which the heat shield should have been secured to were bent. This is the information the Nissan dealership gave me in writing. The cost to repair the damages is approximately, or close to $4000. I contacted my finance company to inform them that I was not informed of any of this when I first went to test drive and see the car or when I went back to make the purchase. I feel that I was taken advantage of because I am a woman with very little knowledge of inspecting the undercarriage when purchasing a used vehicle. I am in the process of consulting an attorney and the BBB if I cannot get some resolution from Don Brown Chevrolet, where I purchased the vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New car purchase

By Rainor on 8/4/2019 at 5:31 PM. Helped by Tim, Michelle, Jerry.

Upon entering the show room, I was greeted with a smile and asked if I needed help. From the sales person, manager and all other employees I was treated with respect and they were helpful in answering any questions I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Great job on 8/1/2019 at 12:21 PM. Helped by Josiah.

This is the 2nd time ee purchased a new vehicle at Don Brown, we will always come back. Great people that know what to do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First new car for grandson

By Car Buyer on 8/3/2019 at 12:47 AM. Helped by Gerry Bonsignore.

This was our first stop to find a new car for my grandson. Gerry Bonsignore walked us around the lot, we looked at certified used cars and new cars that might work for my grandson. In the end we found the best fit in a used 2019 Cruze with 450 miles on the Ode and full factory warranty. Mr. Bonsignore discussed all possible arrangements for my grandson to be able to buy this car. We eventually found the best deal on insurance through the in-house insurance agent and we were able to find the best fit for finance on our own. We picked up a check from State Farm bank, dropped it off at Don Brown and my grandson drove off with his (almost) new car. All the while the staff including the three finance manager we worked with were courteous and professional. I would recommend this dealership to anyone looking to buy a new Chevy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Car shopping

By Goose on 8/2/2019 at 1:33 PM. Helped by Tim Shine.

We had an excellent car shopping experience at Don Brown Chevrolet!! I would highly recommend this car dealership. Tim Shine was knowledge, friendly, and professional. Michelle was quick on responding back to me thru the internet. The Financing Dept. did a great job!! I am truly satisfied!! Daryl and Kathy Williams

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Care

By Bee on 7/29/2019 at 7:54 PM. Helped by Michelle Lokey, Jerry (Finance), Katie (Receptionist).

I used the online buy option and it was easy to navigate. I was assigned to Michelle Lokey who contacted me right away and let me know she was there to assist me in purchasing my new car. The best part - I wasn't pressured. She let me call back and contact her and it was a week later. I can't tell you how much as a consumer that I appreciated it. When I did contact Michelle she was pleasant and very helpful. She kept me informed every step of the way and even told me she would contact me on her day off if my deal was approved. How many of us work on our day off too? I buy a new car about every 3 years and this was one of the best experiences I have ever had. After I accepted the deal Michelle took the time to video a walk around of my new vehicle and send it to me; I loved it and shared it with family and friends and they loved the video. The finance representative (Jerry) went the extra mile too. He had me in and I agreed to the financing and signed the papers and he called me back that evening and got me better financing with another lender. Seriously how many people go the extra mile in their jobs. If all this wasn't enough to sell me on this dealership, the reception Katie kept me entertained while waiting for my car and I'm sure she had better things to do, but you wouldn't have known it. She made me feel comfortable and the time flew while I was waiting. I have used other Chevrolet dealers and I won't go back. I'm sold on Don Brown Chevrolet.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Worth the trip to Don Brown

By prepsouthdad on 7/10/2019 at 4:48 PM. Helped by Salesman: BARNEY.

I recently bought a new car at Don Brown Chevrolet, I have bought my last two new cars from them. All of the people there that I dealt with were very friendly and helpful, and I think it was worth the trip from west county to go to 'The Entrance to the Hill'.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Dmcgirt1 on 7/5/2019 at 7:25 PM. Helped by Ben Cordia.

Ben was very helpful and honest with me and made my decision very easy to make. I went in with doubts due to the fact I was in a rough spot. He helped me and made things work according to my needs not what he wanted to sell me he gave me choices and options and advice that was genuine. He took his self out of salesman role and was sympathetic to my situation I didn't feel pressured I was at ease and the process was very quick

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle car experience

By Cherry on 7/1/2019 at 6:58 PM. Helped by Josiah.

The car salesman was great helped me understand my optionsmade it easy for me to buy a car will highly recommend to friends and to veterans

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My experience with Dan Brown employees

By Gabriel 2011 on 6/21/2019 at 2:44 PM. Helped by Andrea Williams a beautiful and very friendly person.

I had such a good time purchasing my Chevrolet tracks the people were so friendly and I will referred Don Brown Chevrolet on the hill to too many people who are looking to purchase a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dan on 6/12/2019 at 5:43 PM. Helped by Kris James-salesman, finance manager.

We drove 2 hours to trade at this dealership because they had the car we were looking for. Kris James was our salesman and he couldn't have been better. My husband spoke with him a few times the day before and Kris had the car waiting for us when we got there. He went above and beyond to take care of us. Kris really went to bat for us when we were working out a deal to get the car purchased. My husband and I were very pleased with the whole experience and plan to go back in the fall when we are ready for an additional car. Thank you Kris for making this a great experience, we love our impala!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Don Brown Team works!

By shakir76 on 6/6/2019 at 1:17 AM. Helped by Paul.

Paul and the rest of the Don Brown Team make the best deal for their customers. The full service experience made buying my 2019 Kia Serento a pleasant experience and I would recommend Don Brown to anyone looking to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A. Landers

By ATLanders on 5/27/2019 at 6:43 PM. Helped by Chris Colbertson.

Chris Culbertsob is great. I recommend anyone looking for a vehicle to go to Don Brown. My Chevy Trac is my 3rd vehicle from Chris and Ben.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Trax

By Trax Moma on 5/20/2019 at 2:21 AM. Helped by Paul and Jerry.

My saleman was instrumental in me being able to purchase my car. He worked with me thru the trade-in problems to make it happen. I can not be more pleased with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World Class Service

By Eric, looking for World Class Service on 5/18/2019 at 11:24 PM. Helped by Chris Culbertson.

I went into the store knowing I wanted a Chevy Trax. Chris Culbertson helped me by finding the right Trax for me. He made it convenient for me by going on his intranet site. He also found me a great interest rate. I did a test drive on the car and I fell in love with the car. Drove it off the lot.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Happy Customer

By ChelleBelle on 5/8/2019 at 2:15 AM. Helped by Michelle L. (sales), Jerry (finance).

I went to multiple dealerships and i was ready to give up but I still went into Don Brown Chevrolet with the hope that I would find something I love and with the help of Michelle that's exactly what I did. She and Jerry helped me find and purchase the perfect car for me. They were wonderful. All of the staff was very friendly and welcoming. They had a great selection of new and used cars and an awesome staff. I would definitely recommend them.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

SafeGuard

By Mcmxc2 on 5/6/2019 at 5:23 PM. Helped by Jere, Kevin.

I scheduled an appointment to have tires and wheels changed that was covered under SafeGuard insurance, which was under warranty with my vehicle. Brand new tires and wheels were put on my car. Perfect condition. Jere and Kevin know that my car is my baby and they treated it as such! Thank you Don Brown for hiring these guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth & Easy

By Happy Owner of a 2018 on 5/4/2019 at 9:40 PM. Helped by CHRIS, CULBERTSON.

My car buying experience at Don Brown Chevrolet was awesome! I called the dealership at 9am gave all my information over the phone and was approved by 10: 45am. Drove off with no money down by 3 pm. All was wonderful! My salesman was Chris C.

I would recommend this dealer.