Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome hustle and attention to detail!

By COGSWHEEL on 10/14/2019 at 12:19 AM. Helped by Extremely helpful parts desk manager; she is experienced and can-do every time (please forgive me for missing her name).

I’ve had 3 interactions with Crain VW, all have been over the top! First I needed a tire replaced in special size; parts staff shipped it in, stayed late, and talked service tech into mount and balance after hours to get me on the road! Second, parts personnel ordered parts, had them painted and installed in less than 5 days; incredible! Third visit was for routine service; communication was outstanding and precise! Thank you for the personal touch!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work

By tkronkow on 10/10/2019 at 5:14 PM.

In for a recall plus checked a few other things for me at no charge, very happy! Called the following day to check up on how things are as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always great service!!

By RSEGURA on 10/8/2019 at 3:16 PM.

Toyota , Honda dealerships should takes notes!! That’s why we are coming back to VW!!! You get what you pay for. Buy once cry once but you will have the confidence that it was done right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% perfect

By wallacetra on 10/7/2019 at 6:12 PM. Helped by Andrew.

Every time I arrive to get my car service the service center goes above and beyond to make everything perfect! Only place I’ll take my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By 09 CC Coupe on 9/26/2019 at 6:27 PM. Helped by Andrew in service.

The people at Crain excel in customer service. From locating the issue, to explaining the situation, to fixing the problem, all aspects are taken care of. They work with me in scheduling my appointments and pickup which is necessary as I live 2 hours away. There is a dealership closer; however due to the attention and service I receive from Crain, I choose to drive the distance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast, friendly, and professional service

By OLEN.MARSHALL on 9/22/2019 at 6:52 PM.

I am 80 miles from the dealership. I got a convenient appointment. I was about 30 minutes early. They took the car in and serviced it quickly. They have a great staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service.

By Mkpkr987 on 9/19/2019 at 6:28 PM. Helped by Paul.

Field because that’s how I felt it should be rated.very professional and great service. They even cleaned the floor and washed it! Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire change - excellent experience

By Cherokee2019 on 9/19/2019 at 5:32 PM. Helped by Wesley.

Thank you for making this event worry free! Fast responses and quick turnaround, Wesley and Andrew were really helpful and provided all necessary information to get this done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent folks

By rahoran53 on 9/11/2019 at 9:51 PM. Helped by Don't recall.

The people in service are great to work with. They are very diligent and friendly as well as taking care to let you know the status of your car along the way.

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
5   Quality of Work

They are expert but a little slow

By Rachel on 9/8/2019 at 12:07 AM. Helped by Andrew.

I fixed my car there. I'm satisfied from the quality f their services but not much from how they connected me. A had to call every now and on to ask about the car conditions.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

2008 Jetta

By Huck on 9/7/2019 at 5:13 PM. Helped by Andrew, svc writer.

Always great service. Was a bit surprised at price for the fixed we had done, but everything works! See you again when we need service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Touareg

By dlfox2014 on 9/5/2019 at 7:09 PM. Helped by Andrew Luper.

As always I received so of the very best service at Crain. They are always helpful and knowledgeable about the vehicles and available to answer questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very quick and efficient

By TLWARD1918 on 9/5/2019 at 3:35 PM.

It took a while to set up the appointment. I called a few times before I actually reached the service desk. Once I spoke with the team, it was a wonderful experience. I pulled right in and they had me out very quickly. The service was done and the car washed!!! Thanks! Just wish you were about 20 miles north!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AC check up

By THATVEGANCATLADY on 9/4/2019 at 5:26 PM.

Super quick and I didn’t need anything done so it’s nice to be able to trust a dealer to not try to sell me unnecessary stuff which is why I like going to VW dealerships for my Jetta.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Air bag

By BORNNCA76 on 9/3/2019 at 9:30 PM.

The service was great, efficient and I could not ask for more. I just wish I had been in town to get my free VW umbrella .

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Ok service

By gorsz1 on 9/2/2019 at 4:40 PM. Helped by Service.

Car is fixed. Felt pressured to fix more. Germans need to put EOS back in the making - Excellent car! Better than all VW. I’m not interested in any other car so will drive the wheels off this one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire pressure light came on

By Susank on 8/28/2019 at 5:42 PM. Helped by Do not remember names but everyone in the service department.

My tire pressure light came on, the 2nd time in 3 days. The service department checked and told me I had a nail. took my car and had the tire fixed and my car washed in less than an hour

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By m.cutsinger07 on 8/24/2019 at 5:08 PM. Helped by Not listed.

Amazing did not purchase vehicle at location but definitely will travel to for service over local dealership. No pressure and very helpful even with multiple questions Great team all around

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixed up

By MVDB64 on 8/22/2019 at 3:15 PM. Helped by Service.

My car is fixed up. Got a oil change and a recall done. I needed a new battery and the car is back ready to go

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By RSEGURA on 8/13/2019 at 4:27 PM. Helped by Andrew in Service.

Did not have to but, waited for me to get to the dealership!! That is customer service!! That is why my next car will be a VW.

I would recommend this dealer.