Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bill Taylor & my Kia Soul ROCK !!

By Blondedago on 8/20/2019 at 12:21 AM.

I hated the idea of having to buy a new car I was dreading the pressure and the hassle from car dealers. However I walked into Crain Kia and was pleasantly surprised when doing business with Bill Taylor. Bill was honestly the best sales person I've ever ran across while buying a car. Relaxing no pressure no hassle. I will definitely recommend Bill to my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely unexpected!!

By Mistynesmith on 8/18/2019 at 4:03 AM.

I just stopped by to check out the new Kia Souls (Best car I have ever owned and I just bought my 2nd!) I had no idea that I was actually going to take one home today! They were very respectful and NOT pushy (I would have left lol). I didnt believe him when he said I think we can do this just give me some time. A few hours later I got the call that we were approved. Blew my mind! They went over and beyond and far exceeded my expectations of car salesmen or dealerships in general. They could have gotten me approved easily on another vehicle but they took the time to figure out how to get me the one I really wanted! I still cant believe it is in my driveway! Thank you Crain Kia! Thank you Dom Does Cars! We are customers for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and pleasant experience

By Jonathan on 8/16/2019 at 1:06 AM.

Staff was courteous and helpful, I contacted ahead of time to arrange a test drive and everything was ready when I arrived. Overall a great experience and I would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless experience!

By stephg711 on 8/10/2019 at 11:12 PM.

I went to this dealership knowing what I was after and they made my car buying experience effortless! Dominic was by far the best salesman I’ve ever worked with! He was so friendly, energetic, & personable and wasn’t pushy at all! I will definitely recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely happy

By Sunnysue2 on 8/8/2019 at 1:28 AM.

Crain Kia of Fayetteville is AWESOME! Friendly staff, very nice to work with. My salesman Dominic Box was very nice informative, patient & a great pleasure to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Dealership

By Kirk Stef on 8/7/2019 at 7:58 PM.

Dominic was amazing. I’m not going to write a long length review to take everyone’s time reading but let me say Dominic had everything set up for me since I was flying from Florida. I had a ride arranged to and even offered back to the airport if I was not driving the car back. As well as if I wasn’t on a time schedule offered dinner. Check out his Facebook “Dom Does Cars” to see my video with him and my experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Car

By 051515as on 8/7/2019 at 6:57 PM.

I appreciate Dominic Box and Crain Kia of Fayetteville, AR for helping me find my first car. I love my car and My first car experience. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase!

By Mrsthefifth! on 8/3/2019 at 5:08 PM.

The staff at Crain Kia made this the easiest car buying experience I have ever had. From picking out the right vehicle for our family to getting us the right financing, everything went smoothly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Joevega on 8/1/2019 at 10:09 PM.

Dominic Helps us with the process of your daughters first car. He made the application and pre qualification process smooth and speedy. He was very knowledge through the whole process. We enjoy doing business with him we came back the next day and bought a second vehicle. Absolutely everyone at the dealership was very helpful in the process of our car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressive salesmanship and very professional

By Jc91710 on 7/30/2019 at 4:52 AM.

If you want straightforward salesmanship without any games, please visit our newest friend Dominic! He's wonderful and I'd like to thank him for helping me and my step daughter pick out our new cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Buying Experience

By atbaker1987 on 7/20/2019 at 10:15 PM. Helped by Austin Maize.

Dominic with Crain Kia Fayetteville was incredibly helpful throughout the entire buying process - He greeted me at the door, showed me the car I was interested in, explained the features of the vehicle, and got me through the paperwork thoroughly, quickly, and easily. It’s refreshing to have such professional, personable, and knowledgeable salespeople to give me peace of mind for such a large purchase. Thank you for all of your help, Dominic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don does cars will treat you right!!! Go see him for a car!!

By Rainbow1! on 7/20/2019 at 1:10 AM.

2nd vehicle we got from Dom!! Dom will work hard to get you in a vehicle that you need. He will answer any questions you have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No games!

By Semrad4 on 7/15/2019 at 1:29 PM. Helped by Lisa in finance.

Our salesman (Dom) was great to work with and a very nice young man. He went to bat for us and got us everything we asked for. They did not play games with us and we drove away in the exact SUV my wife wanted. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Deal Done Right

By AutoCareMarty on 7/13/2019 at 11:44 PM. Helped by Austin.

I needed a new car for my business & found what I wanted at a dealership close to home. After waiting over a WEEK to finally get things wrapped up I’d had enough. We drove to Fayetteville for the day & just happened to stop by Crain Kia. We met Dominic outside & he was EXACTLY what we’d been needing at the last dealership. He didn’t waste our time, asked the right questions & found our new Kia Soul in less than 5 minutes. The Gentleman In finance, Austin had all of our paperwork finished & we were ready to go before Dominic even got back from filling up our tank! This dealership makes car buying easy & we’ll be back in December to buy another!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Experience!

By Sweet Pea on 7/13/2019 at 1:29 AM.

We can't say enough good things about our salesman, Dominic Box. He worked with us to find just exactly the right vehicle, a 2020 Kia Soul, at the right price. He arranged for us to have a loaner vehicle until our new car was prepped and ready. He answered all of our questions or was able to get the answers quickly. He is knowledgable, thorough, efficient, helpful and friendly. Dominic followed up our sale with a handwritten thank-you note and called to make sure we were happy with our purchase. Very professional. The paperwork was prepared correctly and thoroughly by the lady in the office. We received the registration paperwork in a short period of time. Everyone at the dealership was helpful and friendly. They went out of their way to make sure we were happy -- and we are! We highly recommend this dealership and, especially, our salesman, Dominic Box. Tom and Brooke Gertsch

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing 10/10

By madisonbrewer1642 on 5/6/2019 at 7:07 PM.

I was so happy with my service from Darren! 10/10 appreciate you so much you fit my every need for a great price. If you need someone to really make sure you get a great deal call him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treat you like family

By 2014 camaro on 4/28/2019 at 6:38 AM.

They are Very helpful and willing to help in any way they can ! Had a great experience buying my first car would recommend to everyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above & Beyond Exceptional Treatment!!!

By RebeccaDodd on 4/16/2019 at 2:32 PM. Helped by Chad Beamer, Paul.

As a widow, the thought of buying a new car alone, was a terrifying thought to me. I had no intention of purchasing a new vehicle when I ran into one of your employees, Chad Beamer, at a local gas station & was so impressed by his knowledge & professionalism that I was willing to take a chance & asked for one of his cards. I contacted him via text shortly after & explained that due to unforeseen circumstance-my credit had taken some hits. He assured me that he would do everything possible to assist me & we scheduled an appointment for Monday morning. However, I had little optimism that anything positive would come from our meeting & I would be leaving with another rejection or with an unaffordable down payment. Reluctantly, I arrived at the dealership & was greeted by Chad. He immediately made me feel comfortable & at ease with his very charismatic personality & lack of pressure towards a sale. When we went for a test drive-I was originally looking at less expensive pre-owned vehicle-but I was floored when it was a new vehicle!! I’ve never ever even taken a new vehicle for a test drive let alone possibly own one-was just something I had accepted was never something I’d have in life!! However, that is no longer true!! Chad, Paul & Chris were all amazing!! No pressure, knowledgeable, professional & integrity are just a few positive words to describe these wonderful employees you are blessed to have working & representing your business!! Major kudos-to them and you. I hope that you cherish and reward them for an outstanding display of how a customer SHOULD be treated!! I’m more than satisfied-more than grateful-and definitely a customer for life!! Way to go!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job!

By Claymo55 on 4/2/2019 at 12:36 AM.

Great Job! Car was as advertised, it was clean, and they even did a last minute detail of the car before we drove it off the lot. Great Experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Reliable dealer for out of state buyer

By Jduke75 on 3/21/2019 at 3:52 AM.

The entire Crain team helped me through what could have been a very challenging process, not only purchasing a first vehicle for my child but doing it from out of state. They made the entire experience positive from negotiating to financing to delivery. Desmond, Tony, Chris, and team are first class all the way. From a picky buyer!!

I would recommend this dealer.