Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service in town

By Neilhansen4 on 7/13/2019 at 1:48 AM. Helped by Andrew.

TJ Mitchell is the most genuine person I have ever worked with at a service shop. He ALWAYS goes out of his way to squeeze me in, even if it is last minute. He knows me by name which goes a long way considering how many people he helps. He is always honest on what needs to be done and what can wait. This is important because I have been taken advantage by a ton of other dealerships that say I practically have to get my whole car replaced when all I need is an oil change. TJ was referred to me by a dear friend and I make sure to refer him to family and friends whenever I have the chance. I hope this review makes it to someone who can give TJ a well deserved pat on the back and help them better understand what TJ does for myself and everyone he helps. TJ and the Columbia Honda team are true professionals!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Short Notice - Great Attention

By MKB33 on 6/26/2019 at 10:46 AM. Helped by and Andrew.

On June 25, 2019, I was preparing to leave for a driving trip to the east coast. However, both my passenger window and sun/moon roof haven't been operable for a month and I haven't had time to do a service appointment. I called and talked to Andrew and said it could be a simple fix and if they had time. I was expecting him to say that I should make an appointment. He told me to come in as soon as I could. When I did, Andrew ran some trouble shooting but couldn't get the windows to work. He went back and asked two service techs if they had any idea. They didn't. He could have said at this point to make an appointment. I wouldn't have disagreed. He then ran it by TJ who offered to try his hand. He tried some simple things first and then performed a hard reset on the battery. That's when both windows started to work. This is the type of service that builds customer loyalty. It was clear that TJ and Andrew wanted to get me on the road safely and with peace of mind and understood I didn't have much time. They were great. And so I'm happy to make this review. Thanks TJ and Andrew.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price, great service

By bmlors on 5/21/2019 at 1:47 PM.

Arthur and the team at Columbia Honda earned my business, as I was shopping for a used Odyssey and they were able to price a new Odyssey at a level that convinced me to buy new rather than used. I was an internet shopper and their communication was very quick and effective, as we put together an agreement within a day including the pickup of the vehicle. I was willing to make a nearly 4 hour drive from Des Moines to work with them, so that gives an indication of my level of satisfaction. Once on-site, the sales/paperwork process was efficient as well, as I was in/out (including valuation and execution of a trade-in) in under an hour. Overall, it was as good of an experience as possible...I am a very satisfied buyer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No need to go anywhere else!

By patmeyers52 on 5/21/2019 at 4:01 AM.

I use to hate the Columbia Honda Dealer then a new owner took over and now they are our "Go to" guys for all our car dealings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Steven on 5/18/2019 at 5:40 PM.

Worked online with Steven Ross and it was quick and easy. One of the best car buying experiences I have ever had. Will definitely contact them again when I am looking for another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Arthur Brown treated us well and got us the car we wanted.

By Accord19 on 5/5/2019 at 1:04 AM.

Arthur was very warm, informative, and professional during the buying process. In the event that we would need another vehicle, we would search Arthur out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By cbruno22 on 4/24/2019 at 9:17 PM.

Worked with Chase Anderson. Great service. Lots of selection. Follows up and is very friendly. Go see him if youre in the market for a new Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Buying Experience

By Doc on 4/5/2019 at 2:40 PM.

Found a car online through their website and came to dealership to have a look at it. Met Dennis Wood who worked with us and showed us about the car. Was able to make a great deal and Dennis made the experience smooth and hassle free. No pressure to buy right away, no games, just a friendly atmosphere. Had a price in mind, and a monthly payment and was able to meet those without a problem. Good financing rate. Offered some add-ons but no pressure to get them. Will be back in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By pedrosuris on 4/2/2019 at 7:23 PM.

Buying my car at Columbia Honda was a great, positive experience. Matt Bourne was my salesman and I highly recommended him. The atmosphere is more relaxed and friendly than any other dealer in town. Matt was fantastic and he made the process easy and stress free. Also, Mike Slinkerd, finance director, was very friendly and helpful and made the process easy. Overall, the easiest and fastest experience when buying a car. And I’m so happy with my new Type R!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Phillip Mitchell, Service Advisor

By TLH on 3/27/2019 at 3:42 PM.

Phillip was very helpful resolving an issue with an after-market suspension kit on my 2018 Ridgeline. The suspension had been modified by the previous owner. The original parts that had been replaced were included in a box when I purchased the vehicle from another dealer. The add-on kit parts were making an annoying rattle when the truck was driven. Phillip helped me determine how it should be rectified. The kit parts were removed and the original parts were reinstalled at the Honda Service Center. The noise problem was eliminated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond happy!

By Kayla M on 3/21/2019 at 2:39 AM. Helped by Matt McMahon.

I am beyond happy with the service I received at Columbia Honda! Went in for new tires and found out I needed an additional service or my Pilot was not going to run much longer. T.J. walked me through the whole process, showed me in detail what was wrong and because of this service he gave, he immediately earned my trust. Another shout out to the sales manager Matt McMahon whom also went above and beyond with communication to make me feel at ease. I will continue to be a return customer because of this experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

helpful, easy

By DK on 3/8/2019 at 10:26 PM.

We knew we probably wanted an Odyssey EX. Did a test drive the next morning (of EX-L) and looked at colors, and looked at a Pilot out of curiosity. They didn't have any EX on the lot but got one in two days later (dealer trade). Price seemed reasonable. Steven was helpful, straightforward, easy to contact (cell phone).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience

By Jon on 3/15/2019 at 3:22 PM. Helped by Travis (finance).

We went in to look at some SUV/crossover models just to get an idea of what was possible and were planning on visiting other places as well. I told the salesperson we met with (Dennis) and told him what we were looking for and could afford. He came back and told us he had a car in mind and we took it out for a spin and it was perfect. We didn’t even need to go look at other places because we found the car we wanted and were very comfortable going through Columbia Honda. The process was easy and painless and our finance guy (Travis) was awesome and got us a good rate through the provider. We are definitely going to come back when it’s time to replace our second car. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience!

By SH123 on 3/7/2019 at 5:33 PM.

KaRon was very helpful and knowledgeable and never made us feel pressured. He was eager to help and was easy to commnicate with through text messaging. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW! I'll never go anywhere else.

By trailsguy007 on 3/11/2019 at 6:51 PM. Helped by David Guthrie.

Best group of people and great deals! I walked in with a vehicle felt like is was falling apart and getting expensive to take care of. With the help fo the staff, I walked out with a better vehicle and so many great additional options that made me so happy. What a great group of people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchases

By Mbrown on 3/11/2019 at 12:34 PM.

Great to work with!!!! Very nice people that we dealt with and provided great service. Transaction was faster than any we had in the past when purchasing a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Samyra on 3/11/2019 at 3:11 AM.

Authur had great communication. He had options for me before I even made it to the dealership. Made sure I was satisfied with my purchase and the process was fairly fast. I am extremely happy I went to Columbia Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience.

By William D 34 on 3/10/2019 at 3:36 PM. Helped by John Willis.

I was considering trading my full size pickup for a midsize that got better mileage. After my wife and I visited with Bill Shelton and taking test drive in a new Ridgeline we decided to consider a trade. Bill did an excellent job explaining all the features of the new Ridgeline. We agreed to consider trading vehicles. I indicated to Bill I was not interested in hassling over price thus I would expect his best offer. He provided me with a fair trade offer which I accepted. Bill did an excellent job of going over the features of the new Ridgeline with my wife and me when we picked up the vehicle. We were very satisfied with the whole buying experience and would highly recommend Columbia Honda to anyone interested in purchasing a new or used vehicle. We also have a 2014 Honda Pilot which we have serviced at Columbia Honda. There service department is excellent. We visited with there service manager John Willis regarding the Ridgeline prior to deciding to purchase it. He was very honest regarding any concerns I had with the vehicle. John Willis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy process!!!

By Morgan1027 on 3/9/2019 at 11:31 PM.

After my car wreck, I reached out to Dennis about my situation and let him know what Iwas interested in. He had it ready for me to test drive and we bought it that same day. Expecting to be there 6 hours like we had at other dealerships, I think we were maybe there for 2. Dennis was very tentative. He checked in with me during the whole process and answered any questions that we had. This was definitely worth it and will come back to Dennis for our next vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceeding expectation in an huge way

By ksm on 3/9/2019 at 11:53 PM.

Matt Borne and Mike Slinkerd are the best of the best. When my husband and I went to the dealership we just knew that due to some credit issues we were positive we good not trade vehicles. These two gentleman proved us wrong. Mike went above and beyond to secure the needed finance we needed. Columbia Honda is truly blessed sand lucky to have these 2 gentleman in their organization. We will be steering all of our friends and family looking for a vehicle to start with Columbia Honda. Thanks Again, gentleman for the extra effort you put into this transaction for us

I would recommend this dealer.