Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
3.9  
Quality of Work
4.3  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

2.4  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
4   Quality of Work

Great service writer, extremely rude cashier

By trumpet21 on 5/1/2019 at 9:37 AM. Helped by Josh, rude cashier.

Let me make one thing clear. Josh the service advisor was outstanding and exemplary! The cashier I had to deal with however was not. I believe it was around 12:45pm or 1:00pm on Monday, April 22nd when this awful experience occurred. She asked me to give her my credit card to pay, but I wanted to see what exactly was being billed since I had not seen it yet. She gave me this look of total disgust and contempt, then shoved it over to me. I was astounded at how rude and impolite she was. Excuse me m’am, but I (the customer) need to know EXACTLY what I’m paying for. Whoever the supervisor is needs to find out exactly who was working the cashier’s desk at that time and give this lady an education on customer service. If it wasn’t for Josh being outstanding, this would be a 1 star review.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer first, sales second.

By philb1701 on 4/10/2019 at 5:55 AM. Helped by Joshua Elliott.

I had a tire go flat, due to road debris left over from an accident. I had pretty much resigned myself to having to replace it. What I didn't expect was the service tech giving options beyond just buying another of the same tire I already had. Joshua showed me a better option in terms of replacing two tires with a lesser expensive but still high quality brand, instead of replacing just the one and having three tires with x amount of tread wear and the new one. Yes it was more money, but the option made sense. Thanks Joshua.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Buying Experience

By pjw400 on 4/9/2019 at 1:33 AM. Helped by Connie Salgado (Sales), Nicholas Herberger (Finance Manager), Alyssa Desrochers (Internet Sales Representative).

My 2015 Toyota Camry XLE got totaled. I have gone to several dealerships to purchase another Toyota Camry XLE. Dealership 1 did not want to provide the OTD as I requested and insist on doing a test drive first. Dealership 2 tried to get me to sign a document stated I will buy a vehicle before presenting the OTD. Dealership 3 told me that they whether not sell me a vehicle after I have questioned some of the prices on the OTD and components. Dealership 4 (Chicago Northside Toyota) Alyssa Desrochers (Internet Sales Representative) contacted me. Connie Salgado (sale person), Ben and Benson Curry (Manager) and Nicholas Herberger (Finance Manager) listened to my concerns and needs and provided an OTD without test driving the vehicle or have to sign a document that I will buy a vehicle. The buying experience at Chicago Northside Toyota was smooth sailing. Benson located the vehicle that I wanted and included the additional components that I have requested from the spec sheet from Dealership 3. Connie made sure that I was conformable and explained the vehicle. Nicholas did not pressure me to buy products. If you are looking to buy a Toyota look no further, Chicago Northside Toyota will treat you with respect, hear you concerns and provide a vehicle to your specification. The facility is clean. The facility has a car loaner while your car is at their facility. In addition there is a colorful kid area.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible sales experience

By mimidj71 on 4/3/2019 at 10:54 PM. Helped by Kelly.

Lied to us about the key fob. Did not disclose it was missing and when we called they ignored my calls, bounced my calls several times, never returned messages etc. When I finally got ahold of the manager he was extremely rude and said a replacement costs 450. For something they never said was missing. They also had the wrong gas cap on the car for flex fuel when the car was not flex fuel eligible. The manager was sarcastic and not apologetic at all in his responses and offered no viable options to remediate the situation. I also talked to Kelly our sales person who graciously said she would call me within the hour... still waiting 3 days later for this call back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

trustworthy, professional, eager to help, and polite

By bini on 2/14/2019 at 8:56 PM. Helped by Zach Leist and Miguel Ortiz..

My experience with Chicago North Side Toyota Dealer was extremely great. They were trustworthy, professional, and polite. The best dealer and I recommended this dealer to any one, because their services were exceeded my expectation. I traveled from Missouri to Chicago to buy a car due to their fair price, after I located the car on website Edmund and car fax. They had given me extra ordinary assistance during the purchase of the car. Especially, thank you so much to Zach Leist and Miguel Ortiz.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Satisfied Customer

By Ellisbaby1 on 12/9/2018 at 12:56 PM.

From the moment I walked in salesperson, Stuart Reace was honest, forward, and patient. He took the time to ensure that I was getting what I wanted. He test drove multiple cars with me, explained all the specs, and was respectful of my price limits. I’d work with Stuart in the future. During financing, Mark was kind and was working hard to get me out the door. However, he took little time to really explain the extended warranty that I got talked into. I felt a little bit bambuzled by this after the fact, but understand that these pitches are part of the game. I’d do a little more homework before heading into the finance department again, but would willingly sit down with Mark again. Finally, the used RAV4 that I purchased is running well, but is already in need of maintenance (an oil change I believe). I am shocked that this maintenance was not done prior to the used car’s sale. I feel that with the amount of money I just spent, my new/used car could be on the road for a solid three months before these needs occurred. This wouldn’t keep me from purchasing at Northside in the future, but it would have me making a list of questions and checking it twice before I roll out the door.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Rude and Worst Customer service

By Sam on 12/5/2018 at 3:14 AM.

I went to this dealership to buy a used Camry hybrid xle. As a normal customer, I was trying to negotiate on the price just as a dealer, their job is to make as much money as possible. However, the Sales Manager, Peter Panos was the rudest at providing customer service. His wordings included - "Since you can Not afford this car..." and "I have had enough, Enough is Enough". All this because he kept trying to tell me to buy Camry SE, which according to him was cheaper than XLE. I said OK, what's the price. After 10 minutes he came back and said never mind, it's more than the XLE. Then he said buy a new 2019 LE Hybrid. He gave me a price of $29k and said they will not negotiate. I told him his price online is cheaper and he wouldnt agree until I pulled it up on my phone and showed him. This angered him and said enough is enough and indirectly told me to get out. I have bought Toyotas for myself and my family since 2000 but this was the turning point. I immediately went and made a better deal for a Honda Accord hybrid. Make sure you check the price online as they will price you higher!!! ... also on the way out I asked the name of the sales manager and he said Joe Adam's. Turns out that was another lie. His name is Peter Pana.

I would not recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Courteous, but confused, delayed & miscommunicated

By Asdf4321 on 12/2/2018 at 7:56 PM. Helped by Josh Elliott (scheduled appointment).

(Following is an email sent to Northside after the experience, to which there has been no response.) I would like to recap and share some feedback on my recent experience at Northside Toyota for an oil change on 11/10. In the weeks prior to that date, I received several calls from various Northside employees (none of whom left a name) soliciting my business for an oil change, having been a past customer with my phone number and car information saved in your files. Everyone who called seemed entirely unaware that I had received other calls already. I told each one that I was planning on an oil change soon but had not decided where to go. One employee offered to email coupons for an oil change service but never did. Another time after hanging up I received a confirmation email for an appointment that I had never scheduled on a date that I had never discussed. I replied to the email to cancel it, but was called again days later by yet another employee to confirm the appointment, which, again, I had never scheduled in the first place. Eventually, after yet another call, I did decide to come in for an oil change. The last employee with whom I spoke offered a coupon for a full oil change at $39.95 and scheduled me promptly for that Saturday at 1 pm. Upon arrival, I was checked in relatively quickly and courteously under the time and confirmation that I had received via email. It was then discovered that my car had a recall that would require up to 1.5 hours in addition to the hour planned for the oil change. I had not expected this additional wait time, but still decided to stay in the lobby while this work was completed (anticipated up to 2.5 hours, completion time of 3:30). At close to 4:30, a full hour thereafter, I was still waiting and no one had updated me about its status. I approached the service window and saw my car parked near the receiving doors, apparently complete. The original service representative who checked me in noticed that I was looking around and approached me to discuss. From what I could gather in the ensuing exchange with other employees, someone else who evidently should have updated me was too swamped and had not had the time to tell me that my car had been ready for up to 30 minutes. It also emerged that the 1.5 hour recall work had not even been performed (no current available fix, I believe, was the reason given), so a 1 hour oil change ended up taking more than 3. My primary service representative was apologetic, offering a $10 discount in acknowledgment of my patience and emphasizing how busy a day they were having. I understand how this can go and appreciated the gesture. However, upon checking out I was given a bill for upwards of $50, so asked for the figures to be reviewed. I had been charged the full amount before the $10 discount was applied, instead of the $39.95 initial quote I’d been pitched over the phone. The service technician (and a manager?) reviewed the documents and said they were not aware of the $39.95 coupon I’d been given, despite it having been included clearly in my confirmation email. I was told that that rate usually was not available for synthetic oil changes, which I can understand, but my car’s make and existing service history with Northside were known to everyone who called me to solicit business, so I don’t know why that information would have been missed. At this point the additional $10 discount offer was withdrawn, since at that point the work would have been ‘done more or less for free.’ Unless, as one employee told another, he’d like to give me $10 from his own pocket to cover it, but then quickly clarified that as a joke. I was not especially in the mood for jokes at that time, so just paid and left. I would here like to emphasize that my interactions with employees were all courteous, if not always actively aware of the situation. I have no complaints about the disposition of the employees and completely understand that some days can be hectic and certain thing fall through the cracks. Once the problems became apparent everyone was apologetic and candid. Still, enough things went wrong during this visit that I feel compelled to share the detailed feedback, as I am now doubtful that I will recommend Northside to others or return for service myself. As several friends have told me since, I could have gone to Jiffy Lube for a comparable expenditure, a third of the time, and left with a cleaner car to boot. I hope my dissatisfaction does not come across as unreasonable. I know that Northside has expanded massively in recent months, having been a customer at the prior facility, and hope that the growing pains can be worked out. Unfortunately some of that pain was mine recently, and as matters stand now I will likely not return until these issues have been resolved.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Unbelievable rudeness of the sales manager Zach Leist

By Stillok81 on 10/30/2018 at 9:31 PM. Helped by Zach Leist.

The sales manager Zach Leist that Rico has involved in the negotiation process was EXTREMELY rude and disrespectful. He asked us what our other car is. We told him it's '16 Audi A6. He said that Audi is garbage and that's why Uber and Taxi drivers are driving Toyotas and not only that but his manners in general were having a day off that day(or he is always like that, we don't know) We couldn't believe what we heard! Rico was emberassed and my wife wanted us to leave the dealership, but I have decided not to because of Rico the salesman. I am in delivery bussiness and switching my Toyotas every 2 and a half years. I have heard that Northside Toyota has new building and thats why my family choose that place, but after that kind of unprofessionalism and rudeness I will not go there again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not honest

By Zd on 10/24/2018 at 10:46 PM.

Went into this dealership because I received a letter in the mail stating that my vehicle had a recall. Left my vehicle there for a few hours since I also decided on getting an oil change and tire rotation. Came back later that evening and was told that I was all set to go. On my way home my car steering wheel service light flickered on and off which put me on alert but still decided to go head home. As I was parking my car my ABS light turned on and I couldn't turn my steering wheel easily; mind me, at this point its only been about 10 minutes since I left the dealership so I decided to head back. On my way back the steering wheel light turned on and off several times as well as the ABS light - I was afraid I wouldn't make it. When I arrived at the dealership I explained to the gentlemen all the issues that I just experienced and that it had to be because of the work done on my car. He sent my car up and I waited... 30 minutes later I was told that they cannot find that anything is wrong with my car and that they can't re-in act the issues I was having. I explained to them that there is something seriously wrong with my car but they had no answers for me and their manager was unavailable to come out to speak to me. I left the dealership and the same issues occurred again. So I decided to head back the next morning to speak to a manager. I had them take a look at the car again but still nothing...the manager tried to BS me and gave me the spiel that my car is an old car and that I should buy a new one...are you kidding me? it only has 85k miles? why all of a sudden is it having a steering wheel issue if it never did before? why right after I went into their dealership? The recalls that they completed were for air bag sensors so I am 100% sure thay they screwed up some sensors in my car but wouldn't take the blame for it. This is so messed up, now I have these issues with my car and I am afraid for my life when I drive it. My commute to work is half an hour on lakeshore drive and my car keeps lighting up like a Christmas tree. I don't know what else to do ...I feel helpless. They screwed up my car and now they don't know how to fix it so they are not admitting to it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car battery replacement

By Dulmini86 on 9/22/2018 at 9:46 PM.

I purchased a 2015 Honda Civic in 2017 from this dealership. This is my 2nd negative review about this place. They installed a new car battery (well, they said it was new) before I purchased it because the existing one was dead when I tested the car. It has been a year now and the battery they installed went dead again. The battery brand is Toyota True Start and had a 84 month manufacturer warranty. So just like any person would, I went to the dealership to get the battery replaced. The lady sitting in the front desk in service dept with the name Lilian had no smile on her face and told us that they dont cover it because it's a Honda car!! So I went to the sales dept and explained the situation. He listened and said that it shouldnt be a problem and walked over to the service dept. But the lady there kept saying because its a Honda car they don't cover the warranty. I did not waste my time arguing with her of course. But this is something that they should have definitely covered because they installed the battery. If you can sell Honda cars to customers with half dead batteries, you should also be able to offer a battery replacement to the customer. It should not matter if it's a Honda car. You installed it and you sold the car!! When I spoke to the salesperson who sold me the car, he said to bring the car in and they would be able to replace the battery since there was a manufacturer warranty. But they didn't. My advice to consumer is please be careful when doing business with this dealership or better yet, go to a different dealership. They are so unethical and will lie to you. I ended up going to a Honda dealership where I was treated with honest customer care and purchased a battery with a great discount. These liars are not worth stressing about.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Customer Service

By Lwilliams on 9/6/2018 at 5:45 PM. Helped by Ramon Odom.

Stopped in to look at new cars and was impressed by the quality and quantity of vehicles available.. The customer service was exceptional. Friendly and comfortable I love the new store as well.. I’ll definitely be back to shop with Mr.Odom..

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Overpriced and not very honest

By Happy Camry Owner on 9/5/2018 at 2:53 PM.

Though the folks I've dealt with at this dealership are nice people, it doesn't make up for the fact that the price they quoted me to fix my rear brakes was over twice the estimate I got from three other mechanics. Over twice the price. AND the three other mechanics from whom I got estimates offered to check my car over for free, not charge me $149 for a diagnostic test. I had taken my car to Northside in June and had gotten some work done there when they said I'd need a $149 diagnostic test. The next month, I had to take the car back because my rear brakes were metal on metal. Why they let me leave in June after a $149 diagnostic test, which they said they'd need to charge me AGAIN a month later (!), with bad rear brakes upset me so much. They let me leave with unsafe brakes. And then wanted to charge me AGAIN for another diagnostic test when you could plainly see that my back brakes were metal on metal. I'm not a mechanic and I could see it without any sort of testing. I neither will return to Northside, nor will I recommend them. I understand that everyone needs to make a profit, but charging someone over twice the amount than something should be and then trying charge another fee on top of that for something I didn't need? Well, that's just not right. I've been told time and time again to never take my car into the dealership for service. The mechanic that I'm now using said that even if I need a Toyota part, they can order it and install it. The only time you need to go into the dealer is if there's a recall of some kind. Expensive lessons learned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and very understanding of my needs Straight to the po

By Buddy on 9/4/2018 at 3:40 PM.

I have been in five different dealership,Chicago NorthSide Toyota was the last one on my agenda even though it is 1-1/2 distant, after speaking to very knowledgeable salesperson Stuart Reace he was not your typical pushy like other dealership I have been in and then their pricing of my RAV4 Toyota limited was all over the place, I dealt with Stuart immediately with his firm pricing and was extremely helpful I do thank him for all of his help even though after this is done he called to make sure everything has been done to my satisfaction. The second and most outstanding person in Chicago NorthSide is the finance manager Mark Elgazzar WOW I was so impressed by his knowledge and helpful to make sure my transaction was done properly and based on his recommendation to buy additional warranty and protection I cannot thank him enough I hope other dealership would learn from these people of how to deal with customer service I will definitely send my son-in-law to purchase a vehicle from them oh and sorry forgot to mention the service department excellent.. I usually don't do any survey but in this case hat off and thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service with a professional manner.

By Peter V Watt on 9/1/2018 at 5:14 AM. Helped by Steven Lu.

Steven Lu, service advisor is very helpful, professional with good manner. Thank you Steven for your great service.This is my 2nd Corolla that I bought from you and suggested my friends to go there which both of them bought from you too (highlander and rav 4).

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

New 2019 Corolla SE

By jorge911 on 8/31/2018 at 9:07 PM. Helped by Jeffrey Unland.

Flexible from original purchase and able to adapt. Able to locate manual transmission Corolla SE in less than 24 hours with desired price point by both parties.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Speedy, honest service!

By JanelleJ on 8/20/2018 at 4:03 PM. Helped by Don't see him listed?.

I've been going to Northside Toyota for 10 years - I've always had reliable, speedy service - and now there new facility makes it a pleasure to take my car in!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Professional service

By Rena on 8/17/2018 at 9:39 PM.

I always receive prompt, thorough service. My service rep, Mike, makes sure that I am fully aware of the repairs needed--no surprises. Love the new facility. Just wish service wasn't so pricey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall and tires

By First time on 8/7/2018 at 11:57 PM. Helped by Josh Elliot.

Josh Elliot was my service manager. Josh was professional,and took the time to answer my questions/concerns. This was my first time using the dealership. I was pleasantly surprised with the service. DC

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

damaged my car and still made me pay almost 100%

By tednguyenn on 8/5/2018 at 10:00 PM. Helped by Mark (director of services).

I would give them 0 stars if it was allowed. Paraphrased version: The dealership suggested using one of their partnered towing companies, they damaged my car, moved my car to multiple locations across the city without ever notifying me, caused me to not be able to have custody of my child for my designated week due to resulting schedule shifts, and still forced me to pay almost 100% of the originally promised price after nearly doubling the price without confirming with anyone. So I bought my 2009 Toyota Prius from Northside Toyota in 2014 and the experience was average. The car had a few unexpected problems but that's not surprising when you get a used car. Four years later I'm getting out of work to find the car's key fob finally broke and I couldn't get into the vehicle or drive it home so I called Northside Toyota; this was on Thursday 08/26/2018. I called the dealership to get a price to get a new key fob reprogrammed and was told $450 + tax was the price. They suggested using one of their partnering towing companies North Shore Towing in Evanston, IL so I gave the green light. It took the towing company almost 3 hours to finally find my car, after going to the wrong address and inquiring about the wrong make, model, and license plate number. The job was originally supposed to be done by the end of the day if the car had gotten there in time but it wasn't that big of an inconvenience, I was told it would be done the next morning. I call Friday and am told that the person who towed my car dropped it off of the tow truck ramp and caused an extensive amount of damage to the bumper, headlight, and fender. I talked with the dealership and was ensured that the towing company would cover the key fob and damages to my vehicle. An entire week goes by without my car, my schedule and my family's schedule was shifted completely, and now I am finding out the Northside Toyota changed the price to $740-$780 (never confirmed by Northside Toyota) without communicating it to me or the towing company before the service was done. The towing company only offered to cover half of the key fob after finding out the new price. After 6 days of not being able to pick my kid up when it was my turn to have him for the week and having to shift my work schedule, either one of the two companies should have covered all of the expenses. A process that was promised to be done by the end of the day led to me not having my car for a full week and still having to pay almost the entire promised price.

I would not recommend this dealer.