Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.3  
Friendliness
3.3  
Overall Experience
3  
Price
3.8  
Quality of Work
3.5  

Dealer Reviews

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Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Lies and more lies

By RJ on 2/5/2019 at 7:03 PM. Helped by None.

So my wife and I bought a vehicle from this place yes they helped get us in a vehicle we have poor credit and they were great in helping getting into the vehicle....buuut the vehicle we traded was not paid for and now we are having too pay for a vehicle that we don’t have too keep our credit from getting worse as we are trying too purchase a house to better our families needs I have been hung up on multiple times and told that they have sent in an electronic transaction too take care of it yet nothing the other company still saying we owe them...car smart says they emailed a receipt to my wife saying transaction complete well no email yet and it was supposed to be over a hour ago....not to mention before I bought the car I was questioned about me being a man of my word well my wife and I came back within two hours with a 7 000 check only for them too cash it and not be a man of their words....

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Horrible

By ArmyJoe240 on 1/24/2019 at 9:37 PM. Helped by Finance.

This place will rip you off. Contracts written poorly, bad finace deals. Car no where near worth what they state, horrible people and they don't answer questions, watch what you buy. I got suckered and my car value is 1/4 of what actual value is. Now I'm stuck with a car that no dealership would even take.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ashly was great to work with very nice.

By ronaldh on 7/27/2018 at 5:07 PM. Helped by Ashely.

Ashley and car smart were very kind as soon as we walked through the door my wife and i were very happy. Made the process very quick and kept good conversation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

got exactly what i wanted at the price i wanted

By imaniwinters96 on 7/27/2018 at 4:23 PM. Helped by Ashley h.

i came in for a car not very hopeful because of my below average credit history but not only was i approve but i got approve for the exact car i wanted a 2017 Chevy Malibu and my payment was pretty true i just want to say thank you to car smart and to everyone else don't give up hope of get into the car u want

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don't be fooled... same as any car place

By bubbanspook on 1/27/2017 at 4:01 PM. Helped by Brittain, Jay.

Things you need to know before going into CarSmart and your chances of being as incredibly disappointed and frustrated as I was should be minimalized. • They are JUST LIKE every other car dealership. Do NOT believe Mr. Heater’s hype that he is for the people. That his car lot is different. It’s all hot air. • You can call his hotline number if you have an issue but don’t expect a call back. Don’t try emailing him via the address provided at the bottom of his page. It will only come back undeliverable. It doesn’t work. • The ladies who answer the phones will say anything to get you into the car dealership. It was confirmed to me by the sales manager so don’t believe ANYTHING they say to you. • Do NOT buy vehicles behind the fence. They aren’t ready and you’ll have issues with them. $1000 the first month taught me this… I wonder what the second month will bring! • If another car lot approves you and they are honest up front on downpayment and trades… go with them!

I would not recommend this dealer.