Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.1  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very professional friendly service center

By Mike P on 5/2/2019 at 7:09 PM. Helped by Ken Porter.

The service personnel are very efficient, knowledgeable and friendly. I have had my Cadillac for over 4 years and always take it to Cadillac of Bentonville as I know that the work will be done correctly. If I buy another Cadillac it will be from Cadillac of Bentonville because of service center and their very friendly sales team. MiKe P

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Kevin E. on 12/31/2018 at 7:40 PM. Helped by Service Department.

This is the only dealership in NWA that I trust to provide dependable and reliable service. I’ve been there several times for routine maintenance and for other various issues. They have always been able to address the problem and quickly remedy the issue. Last visit, I was late returning to pick up my vehicle and the sales staff and service department (from home) went completely out of their way to get me taken care of and back in my car. Awesome job and much appreciated.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

An unsatisfactory event

By Tom on 12/12/2018 at 3:30 PM. Helped by Their names are unknown to me..

Recently brought my Cadillac in for some warranty work. When I came to get my vehicle I found scratches, scrapes, and a green paint deposit on the right front fender. Service manager told me all this was there when I brought the car in. He was quite adamant about it. I was just as sure and as adamant that this was not so. He took a picture of the damage and said he would get an estimate from the repair shop and call me. He hasn't followed through on that either. Not a happy customer at this point!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good Customer Service

By AngelaE on 12/8/2018 at 12:00 AM. Helped by Angie.

Staff is always professional and helpful. Angie and Tyler assisted when I came in with a low tire and had to get a new one. Do wish there was a larger fleet of loaners, they were all out for the day. Tire had to be ordered and I was without a vehicle.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Waste of time.

By Cadillac123 on 12/1/2018 at 11:51 AM. Helped by Service Department.

I had an appointment for a new part to be put in my car, a part that the dealership told me I needed. When I arrived for my appointment at 7:30am before work, they were not prepared at all. They asked me which specific part I was needing... I am not a mechanic, so I was not sure. Then they told me they didn’t have the part in. The dealership should have checked the day before and called me instead of wasting my time before work. Every time I come to this dealership they are unprepared and unorganized.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By J.Freeze 3459 on 10/18/2018 at 3:30 PM. Helped by Angelina Schwartz.

Always treated with respect. Great service department. They answer all my questions. Could not treat me better. Thank you for your service to me and my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By Don Gibson on 10/17/2018 at 10:01 PM. Helped by All service managers and techs.

Always excellent and professional service. Staff explains service details and makes it convenient by providing a loaner if needed for longer service. On my fourth vehicle and have found consistent service for the last several years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Attention to Detail

By Razorback on 8/14/2018 at 7:33 PM.

CADILLAC of Bentonville wa very attentive in providing service for my 2014 Cadillac XTS. The screen for information was broken by excessive exterior heat. The service departments of Superior Motors in NWA was very helpful. They have been always helpful to me and my business and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Experience w/Chris Bos

By Ron S. on 4/18/2018 at 5:42 PM. Helped by Chris Bos.

Brought my 2016 CTS in for regular service plus wanted tires checked for balancing as I was starting to feel and hear a little rumble -- concerned there might be some cupping -- car had much less that 10K miles on it. Chris made sure I had a loan car. The technician discovered that indeed there was cupping so Chris arranged to have tires replaced under warranty and had my car delivered back to me as we live about 70 miles from the dealership. Car rides much smoother now. Very happy with the customer care and service thanks to Chris.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Best service and staff I've ever had at an auto dealership!

By DonSenior on 10/28/2017 at 3:38 PM. Helped by Don't know names. Sorry.

I've owned over 8 different cars from an equil number of states and dealerships and Cadilac of bentonville is and has been the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Piece of mind.

By Your Foot Doctor on 10/25/2017 at 12:50 AM.

Pleasant experience. Accomadative personel. The staff made sure I was happy with the work. I was leaving town and had no other alternative but hope it was correct and they came through.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Super Dealer & Service

By Dajanblue on 10/18/2017 at 3:21 PM.

We have 2 Cadillacs and are completely satisfied with the sales team and service department. The service department is the most important to us in earning our repeat business, and Cadillac is Bentonville has taken care of our every need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesomeness

By Gordon 1 on 10/6/2017 at 12:06 AM.

These guys are on top of their game ! They are very courteous and helpful . They answered all my questions and were very knowledgeable about their products . I would highly recommend this dealership to everyone I know .

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Incorrect recommendations

By Rola Meunxayakham on 10/2/2017 at 12:50 PM. Helped by Chris Bos, Jeff Reid.

I went initially because I had an issue with one tire pressure decreasing (Wednesday). I was quickly told that they didn't see an issue but they touch up the car with a little air and I was on my way. The very next day my tire pressure is low again and I headed back to the dealership. The called me in less than an hour telling me they I need two rear tires. I was reluctant to buy new tires and I had my oil change about 2 months prior and was never got an indication my tire tread was getting close to be bald. However, I went ahead and got it change. I kept their loaner over the weekend until then could get the tires in. On Monday I received a call my car is ready. I picked up the car on my way home. Sure enough the next morning my psi on the tire that I had an issue with is slowing going down. I wanted to make sure it wasn't just osmosis and it would go down everyday. I went back to the dealership on Thursday and told them I am having the same issue. They said they will figure it out however they didn't have a loaner so they just aired up my tire and told me to come back on Friday. At this point I text my sales guy and he ask the service director to call me. Jeff Reid called me back that day and I explain the situation to him which now I am questioning the reason why I was ask to get new tires as it did not fix my issue. He then proceed to tell me they now have a loaner if I wanted to come back. I stated I was already home and didn't want to drive back to Bentonville but I will be in there tomorrow. He actually had someone bring me a loner and the guy took my car so I didn't have to go in on Friday. I got a call back on Friday stating they found the issue and there was a hairline crack on my wheel and they had to order a new wheel. Again, they told me I can keep their loaner for the weekend. However, the plate expire that day so I had to make another trip to the dealer anyhow. Finally, on Monday they called and told me my car was clean and ready to go. When i got there, my tire had lubricant all over the tires and wheel. I looked at the service guy and said really? They took the car back to be clean. I didn't end up paying for the wheel because I had a tire/wheel package. I am very disappointed that I never got a call back from the service director or the normal call about making sure I got good service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By Bb1959 on 9/29/2017 at 1:24 PM.

Had issue with new escalade great service all the way around will buy my next escalade there because of service with a smile Thanks Tyler and Nathan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, professional, friendly

By John P Suarez on 9/26/2017 at 1:36 AM. Helped by Service Team.

Great service, professionalism, fast, friendly. these guys work hard and take care of their customers. Great team. I would recommend them as they are one of the best service teams for cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Exceptional Dealership and Service Dept

By Kashmirzp on 9/2/2017 at 11:01 PM. Helped by Ty in Service Dept. Chris in Service dept.

Cadillac of Bentonville is filled with polite, professional, people. The staff and management I have encountered have always been top notch. Ty is Super helpful and goes above and beyond to get everything perfect. I would not take my car anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Team

By Lorraine Bach on 8/12/2017 at 5:43 PM. Helped by Jeremiah.

The Sales Team was professional and courteous. They negotiated an excellent price on a new car for me. I am very grateful to Tyler and Jeremiah. It's not often consumers describe purchasing a new vehicle as enjoyable, but my experience was extremely gratifying.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always awesome service!!

By CampbellSummers on 8/11/2017 at 5:02 PM.

So appreciate the team at Cadillac of Bentonville!!! Quality, Quick, Hassle Free Service at every level!! Service department is top notch and sales team can help you find any car your looking for. Wouldn't go anywhere else!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer at Cadillac of Bentonville.

By Sherry on 7/5/2017 at 5:43 AM. Helped by Nathan, Tyler and Jeff.

I have bought lots of cars from dealerships all over the country but the staff here was awesome. My salesman was terrific! Everyone should visit here before buying any car or SUV!

I would recommend this dealer.