Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
3.3  
Friendliness
3.7  
Overall Experience
2  
Price
4  
Quality of Work
3  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

2.3  

4   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Mis-diagnosis of problem costing me $ 500.00 plus

By Customer on 5/14/2018 at 9:01 PM. Helped by Adam in Service.

I brought my Buick Enclave in to determine the reason the alert screen said I needed to tighten gas cap and the emission light was on. I clearly explained to the service department that I has replaced the gas cap with an approved AC Delco cap and the screen alert as well as the emission light went off. Approximately one week later the same problem occurred. Again I replaced the gas cap with the GM approved cap and the tighten gas cap alert went off as well as the emission light. Again, this problem of the tighten gas cap alert went on . I then took it to Bommarito to have repaired. After some time the told me that a rat, squirrel or some other animal had chewed a whole in the top of the gas tank and that they repaired for some $ 500.00 plus. Again, after a week the tighten gas cap and the emission light again came on. Today I returned to Bommarito to correct the problem and they try to tell me that someone got under my hood and broke the solenoid which was causing the current problem. The real fact is that I was charged $500.00 plus for work that was mis-diagnosed . The experience I noted above strongly indicated that the solenoid was the issue all along. The cost to replace it, which was diagnosed within and hour today, was $165.00. Therefore there is no doubt that I was ripped off by Bommarito and with no satisfaction. They insisted this was a new problem that occured since their original diagnosis. An absolute untruth. Dick Gettinger

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Andrea Ruddy on 11/29/2017 at 6:57 PM. Helped by Rocco.

I knew what I wanted and didn't want to settle on anything less. The car was supposed to come in sooner than it arrived but they worked everything out to make sure I had a car to drive. I'm super happy with the service that I received.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Very Disappointed...

By designersonja on 10/18/2017 at 2:56 AM. Helped by Denny.

We were referred to this dealership by someone in the Bommarito franchise because I specifically wanted a GMC Acadia. I went in this past Monday and found a car that I fell in love with so I submitted my info for financing. We were there for a while, but I had to leave to pick my son up from school. I picked him up and came back to have them inspect my trade-in so that they could submit the info for my financing. We there for several hours (which I expected). Left, had dinner, came back and still sat and waited. Finally the finance manager came out and said they were having trouble getting me in the monthly payment that I wanted to be in, but that he was going to have his boss talk with financing company's boss to try and get my rate down so that it would be within my budget. He said that it couldn't happen until the following day, Tuesday. All of that was fine, I was disappointed, but understand it's just part of buying a car. The following day we waited for an update. Heard nothing. I called and left a voicemail. A few hours later my husband called and left a voicemail. We left there Monday 10/9 after 8 o'clock at night (after being there a good half of the day) and as of today, October 15, we still have not heard from them! Six days and two voicemails later, nothing! You would think even if the financing wasn't in my budget they would ask if I wanted to pay a higher payment or look at a less expensive car, but I guess not. I went to Sunset Ford a couple of days ago and bought a car from them. It was smooth and their communication was excellent! They got me in a fully loaded car with a payment that was LESS than what I asked for. I can't tell you how Bommarito GMC's customer service or maintenance is AFTER you buy a car because it never went that far. Unfortunately we did not have a good experience there and I was very disappointed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Got a Lemon

By Lore Robart on 8/18/2017 at 1:57 PM. Helped by Several.

I bought a brand new vehicle from here and it has been in the service department three times. I don't want the car but they won't make it right. I am not asking for my money back, just want what I paid for. I have called several times to speak with a general manager but all you get is voicemail and they won't call back. To me, the car is piece of crap. I paid over $35,000 for the car and it should be in mint condition. I have told everyone I know about what happened with my car and they said they won't ever by from here after my experience. Is a phone call too much to ask for? They should make this right. I am hardworking person who doesn't have millions like Bommarito does. It isn't fair to have to pay for a product that is worthless!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WILL NEVER BUY FROM BOMMARITO AGAIN!

By kerrybrown on 8/2/2017 at 3:28 PM. Helped by Greg Beye.

I’ve bought over 30 cars in the last 15 years and this was by far the WORST experience ever. The entire experience was ruined by the conduct of the finance manager, Greg Beye. He was rude, dishonest and condescending from the beginning. I’ve never been so disrespected by anyone, let alone a business we are spending thousands of dollars with. Greg told us the best rate he could get was 4.04% (72 mo). I have excellent credit so that seemed high. I asked him to check First Community as they had a lower rate. He called back and said that wasn't an option because First Community's rate capped out at a certain dollar amount so in order to get that rate we needed to put $6,000 down. We told him to just keep it as it was since First Community wouldn't do a loan for the amount we were financing. A few days later, I was talking with First Community about us not getting a loan through them. They ran an application and said I would have been approved at 2.5% (66 mo) or 3.24% (78 mo) and there may have been a small amount to put down but it would be very minimal (under $1,000). I had them check to see if Greg had even ran my credit and they said yes. I told them what Greg told me about not getting a loan for over $45,000 and they said they have no idea why he would tell me that because based on the vehicle I was buying that is not true. GREG BEYE TOLD ME THAT SO HE COULD HOLD 1.5 POINTS ON ME! HE LIED TO ME AND SCAMMED ME. A few days later, my wife went to the dealership to drop off the title for one of our trades. We had traded in 2 vehicles on 1 new vehicle. One of the trades was in my company’s name and the other was in my name. The license office told us that the company vehicle should be listed on a separate bill of sale rather than included in the paperwork with our personal vehicle that was traded in. This was discussed with the salesperson and Greg multiple times. I was told the paperwork would be correct. When arriving at Bommarito, my wife told Greg she had the title for the trade in. She had our daughter (age 5) with her. My wife told Greg a bill of sale for the company vehicle was not in our paperwork. It was supposed to list my company as the seller and list the dollar amount that Bommarito purchased the vehicle for. This was only needed for my company's records...to show we sold the vehicle to Bommarito as the state instructed us to do. Greg said he couldn’t help her and she’d have to get that from the used car manager. Rather than my pregnant wife and daughter running around to another building to find the used car manager, she asked Greg if he could call the used car manager to see if he can get it for us. Greg shook his head and laughed at her. He made a phone call and then hung up and said they would not be giving us a bill of sale because the vehicle is listed on the buyer's order. My wife explained that the buyers order doesn't list my company as seller and it doesn't list the amount it was purchased for. Greg was not hearing it and quickly grew angry, raising his voice and arguing with her. Then he snapped "IT IS ON THE FRICKIN’ BUYER'S ORDER!" My wife was shocked at how hostile he suddenly became and was especially upset that he was speaking so inappropriately in front of our daughter. She told him she didn't like him speaking that way in front of our daughter and (still raising his voice) his response was "WHAT? LIKE SHE'S NEVER HEARD THAT WORD BEFORE?!" My wife said no, we don't speak like that in front of our kids. He then said "LET ME SEE THIS TITLE YOU SAY YOU HAVE." At this point my wife was in tears and felt very uncomfortable. She took out the title and tossed it onto Greg's desk. He said "OH, WE ARE THROWING THINGS NOW ARE WE?" He wrote down the dollar amount they gave us for the company vehicle we traded in on the buyers order and threw it at my wife. My wife asked to speak with the GM, but he wasn’t there and hasn’t returned my calls. Greg’s behavior was completely unacceptable. I also feel scammed over the interest rate and that has broken my trust with Bommarito. I’ll NEVER buy from Bommarito again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jay Cox... car dealer with integrity!!!

By T. Wilson on 5/25/2017 at 12:06 AM. Helped by Jay Cox (sales), Jeff Walsh (finance).

Jay Cox has just earned himself a repeat/life-long customer! Not only was he genuine and friendly, he also demonstrated that he's a man of integrity. Even when there was an error on the price of the car that was quoted, he still honored that price, and did so without a bad attitude or a push to renegotiate. In fact, he made the entire car-buying process an enjoyable experience, something that is not often said when working with a dealership. I wholeheartedly recommend Jay Cox and the entire Bommarito West County team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fast, friendly, no BS. Would definitely recommend. ...

By kacwallace on 7/12/2010 at 1:27 PM. Helped by Nick.

Fast, friendly, no BS. Would definitely recommend. Sales person took me directly to the product that was perfect. The transaction was very fast. I was in my new wheels within 24 hours and completely satisfied with the purchase. Probably the easiest purchase I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott Berry was so helpful!! We were purchasing a car for...

By ecole08 on 10/1/2013 at 5:56 PM. Helped by Scott Berry, Bernie (Finance).

Scott Berry was so helpful!! We were purchasing a car for my mother and he was very willing to listen to what she needed and guide her toward a vehicle that would suit her needs but still give her some of her wants and be mindful of her budget. He didn't try to push her into something that was over her budget & he guided her toward something that would offer her the most warranty and vehicle for her dollar. He was not high pressure and took the time to show her numerous cars and be patient with her as she weighed her decision. Bernie in finance was so helpful to my mother and didn't try to add a bunch of stuff onto her purchase that she didn't need. He took the time to talk to my mom about her credit and how to maintain her good scores as well as how to build them to be even higher. I could not be happier with our buying experience and will be a customer of Scott and Bommarito for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The dealer was attentive to my needs, not trying to push...

By AFransen on 2/27/2013 at 10:58 PM. Helped by Mike Faulkner.

The dealer was attentive to my needs, not trying to push their own agenda -- patient and no pressure. Mike was very responsive in answering all my questions and stayed in touch just the right amount during the process. Would recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I looked up the G 35 Coupe that was on the lot and sent...

By pkgto66 on 2/14/2013 at 4:07 PM. Helped by Scott Berry and Adam.

I looked up the G 35 Coupe that was on the lot and sent an e-mail with some questions. Minutes later Scott Berry responded and gave me a call to set up a test drive. Scott was very helpful, fun, and nice through the entire process. It was a no hassle sale he didn't promise me anything he couldn't deliver on and told me that. Scott gave me a perfect experience I will recommend him and Bommarito to anyone and everyone. This is the second time Scott has sold my family a car and both instances. Adam with the Infiniti helped me with all of my finance questions and spent time explaining everything to me. I could not ask for a better experience and will be a lifetime customer with Bommarito. Thank You Scott, Adam, and Bommarito for getting me into my dream car!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

I have had it with this dealer after almost 3 years to...

By Sctraube on 5/2/2011 at 5:35 PM. Helped by Nicole Dave.

I have had it with this dealer after almost 3 years to the point that I won't be going back. They are disrespectful and rude as well as inconsistent. I have dreaded getting my car serviced ever since we bought it. At times the service staff has been nice, but at one point one of the employees was so rude that I tried to file a complaint with a manager and was never phoned back. Very dissapointing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We had been shopping for weeks to find the exact color...

By jimkay20 on 2/23/2011 at 8:31 PM. Helped by MIKE FAULKNER.

We had been shopping for weeks to find the exact color and make we wanted and Bommarito GMC had what we wanted. We picked it out, test drove, and settle on a price that we all agreed on. Finanacing was a good experience also. I will definitly go back when the time is right to purchase another car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service! No haggling, just up front pricing. ...

By suzettepf on 1/25/2011 at 10:15 PM. Helped by Nick Borger and Joel Hauk.

Wonderful service! No haggling, just up front pricing. Wonderful specials on several rebates and great financing rates. Called Nick and let him know what I wanted. He had the car ready for me to view/test drive immediately. Purchasing was effortless and handled quickly. Nice job, everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bommarito West County is a great dealership to work with....

By Mike Lowe on 1/23/2011 at 11:11 PM. Helped by Frank Rogan, Jim Kindred, Tom Phillips.

Bommarito West County is a great dealership to work with. After finding the vehicle I wanted on their website and having a few email conversations with Frank Rogan my wife and I drove over 2 hours to check it out in person. Frank, Jim and Tom did everything in their power to get me the best deal on a new vehicle. Everybody we came in contact with at the dealership was so friendly. I would not hesitate recommending this dealership. In fact, I've already told several people what a great place Bommarito West County is. I'll be a repeat customer when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were there in November and test drove an Acadia. We...

By tortlr2 on 1/11/2011 at 9:52 PM. Helped by Peter Wolff & Tom Phillips.

We were there in November and test drove an Acadia. We told Peter then that we were not ready to buy until February, 2011. We saw the financing deals ending January 3, 2011, so we decided to try and make a deal. They didn't have the Acadia we wanted, so Peter found us one and was able to get the deal done and the vehicle there the next day. He also suggested different ways to use the Holiday incentives to our benefit. After the sale, Tom introduced us to the different warranty programs they had to offer. He was not pushy, but informed us of the services they had to offer if we decided to purchase any of the warranty programs. He was thorough, but he didn't waste our time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I called several Buick dealers when we first became...

By david krem on 1/10/2011 at 11:00 PM. Helped by mike faulkner.

I called several Buick dealers when we first became interested in buying a new car. We had 2 cars and were using only one most of the time,also we were looking for a way of carrying 3 couples at a time. Mike Faulkner was the first sales person to suggest the Lucerne and said he had 2 2010 on the floor. Mike invited my wife and me to see the Lucerne and we went to your show room which is close to our home {we live in Chesterfield. We fell in love with the Lucerne but felt it was out of our price range. After driving our Caddy and Buick Regal Mike came back with a figure we could not pass up, more than we planned on paying butg still a great deal. Truely Price sells Cars. Mike was so pleasnt and helpful, I have given hiis card to sevveral friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

After searching for a new sierra for weeks, I called...

By superdutyw on 11/22/2010 at 11:22 PM. Helped by mike faulkner.

After searching for a new sierra for weeks, I called Bommarito and was surprised that they were able to order and deliver in half the time of other large dealerships. Mike was very helpful and knowledgeable and kept me updated weekly. Now I will wait for the service dept experience, I only hope it is as good as the sales dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Misha was great to work with.. very knowledgable about...

By luvrlacrosse on 11/20/2010 at 12:27 AM. Helped by Misha Ivanchuk, John Venezia.

Misha was great to work with.. very knowledgable about the vehicle and very patient with us while looked at several different cars. John was willing to go through several financing scenarios and coming up with the best plan. After searching dealer inventories on the internet, Bommarito had the best selection

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have already recommended Bommarito West Count to...

By lpendill on 11/15/2010 at 3:07 PM. Helped by Nick Borger,.

I have already recommended Bommarito West Count to others. I think their service department is second to none. That is why I decided to buy my wife's Buick Enclave from them. I had previously purchased a GMC Yukon XL from another dealer but decided to have my car serviced at Bommarito. Their staff is extremely friendly and do a great job of explaining any matters. I have also used their body shop and was thoroughly pleased with their work. I will continue to look to their dealership for all future new car purchases and service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was my 8th. Vehicle I have purchased from the...

By pieri63131 on 9/30/2010 at 5:10 PM. Helped by Joel Hauk, And Miska.

This was my 8th. Vehicle I have purchased from the Bommarito Family of Dealerships. Primarily Cadillacs in the past. As usual, a very pleasant experiance, as everyone knows buying a car is anything but. However, it is always less than stressful dealing with Bommarito Sales People,and Joel & Miska were very pleasant and helpful. Especially after I just dropped in as a spur of the moment to see Mike Hawk who at the time was out to lunch. However,the receptionist was more than accommodating, and directed me to Joel Hauk and before I knew it I was in a new truck and on my way. Joel even provided me with options as how to save additional money on the vehicle. Never had that privilage before !! Therefore I have and will continue to recommend Bommarito to my friends and family. Sincerely Don Pieri

I would recommend this dealer.