Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gery helpful

By DORENAPRIGMORE on 8/22/2019 at 6:30 PM.

I love the service department. They are very helpful and willing to go out of their way to service my Subaru ascent. They are very knowledgeable and I won't trust my ascent to anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob Moore Subaru Dealer Services

By SARAHNRUFFIN on 8/20/2019 at 6:39 PM.

The service department has been and continues to be excellent both with ordinary and even unusual issues. I have always been treated with dignity and respect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The consummate professional dealership

By LARS078 on 8/18/2019 at 9:57 PM.

From the minute I walked in the dealership I could tell I was looking at the perfect car I wanted at the perfect dealership that could satisfy all my needs in purchasing it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient folks

By MLWEETER on 8/18/2019 at 12:23 AM. Helped by Ricky,Gretchen.

I oscillated between several scenarios but even though Cash was frustrated with me he remained courteous and kept working with me until I chose a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Maintenance call

By MRKAREYNOLDS on 8/16/2019 at 3:00 PM.

The overall service was excellent. Loaner car process was prompt and simple. I appreciate the cleaning of car upon completion. In the past I chose a different mechanic because it was difficult to make a timely appointment. However when I needed to come in for a recall issue, I was told the would try to be more accommodating and that has proven to be the case. I’ll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Subaru Maintenance

By Cds on 8/14/2019 at 6:47 PM.

Regular maintenance was great. Staff was very professional. The department was busy, and they still took care of me quickly. The whole maintenance did not take long.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I have always had great experience when leaving my car

By Lmac on 8/13/2019 at 7:25 PM.

I find the staff at Bob Moore to be very friendly. I drop my car off and never worry. Mark is always friendly and answers all my questions about any repairs. I do trust them with my Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car repair

By EBIGSIS on 8/8/2019 at 3:39 PM.

I had a check engine alert on my 2014 Subaru Forester while traveling cross country. Bob Moore Subaru was the closest dealer. They took my car without an appointment, gave me a loaner, and had my car fixed quickly and for less than the initial estimate. They exceeded my expectations and got me back on my way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Subigirl on 8/7/2019 at 6:23 PM.

Didn’t have to wait long . Nice to have the option to a get loaner. Comfortable area to wait in with snacks and drinks available.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great all around experience!

By JFENNELLY19_55 on 8/3/2019 at 5:54 PM.

Everyone there that I have dealt with takes great pride in being associated with the Subaru brand. If you are in the market for a Subaru product, I would highly recommend Bob Moore Subaru.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unsatisfied pt 67

By JONATHANGATLIFF on 8/2/2019 at 12:19 AM.

Brought my car in for a strange noise and at first they admitted to hearing the noise and then when I brought my car back they said nothing was wrong with it but because my car had aftermarket exhaust and coilovers they refused to further diagnose issue. After leaving Bob Moore I went to Hudiburg Subaru where they were able to locate and fix issue that Bob Moore wouldn’t correct. Lack of knowledge on Subaru parts will keep me from returning. The issue was that the dealership installed short throw shifter was missing a few parts. Nothing to do with exhaust or coils yet there was a refusal to have the car worked on. Mark Weiner also mentioned to me that the employees working on the car didn’t get paid a dime as if I write their checks. I paid for the warranties on the car and if Bob Moore doesn’t pay their employees for working on a car with warranties sounds like a dealership problem, not a problem that should involve customers. Would still not recommend this dealership.

I would not recommend this dealer.

Overall Rating

2.8  

4   Customer Service
2   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Recall and oil change

By AMYABRAHAM7 on 7/31/2019 at 6:37 PM.

Again, oil filled above level on dipstick. Hisband has to remove some oil. This is the 2nd time ina row this hAppened. I submitted this same issue last time and obviuiusly nothing done aboit it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department is amazing

By SCOTTL on 7/26/2019 at 6:32 PM.

Brandon Allison service manager is absolutely amazing. He goes above and beyond every time I am in. Whether I drop off, or wait, they are very very efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

spilled tea

By CHAYES10 on 7/25/2019 at 7:45 PM.

On my way to a meeting, I spilled my tea all over the console and seat. Made arrangements to have the car picked up and taken in for service. They did a great job and had the car ready after work.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Relaxed atmosphere

By MIKEHUFF117 on 7/24/2019 at 7:11 PM.

I found the selection of cars was excellent. The salesman was very informative about the vehicle I was purchasing. I didn't feel that the salesman was pushy at all as opposed to other dealerships that I had been.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Beware!

By ZELDABERD on 7/24/2019 at 7:10 PM.

I was told I needed a new set of tires do to a nail. When I took it to a tire company they said there was no leak and no tires necessary!!! I've been driving on it for weeks with no problem since! When I called to tell Brandon about it he had nothing to say not even sorry!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Frustrating unhelpful very poor service

By DAVID.MICHELLEWEBB on 7/24/2019 at 6:13 PM.

It was terrible service very unhelpful wanted to charge me before they did anything Before theylocated the problem I will not buy another Subaru when you buy something you want to have great service that’s what keeps you coming back and they have failed to do that I will not buy another one

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By debbiepace on 7/23/2019 at 6:36 PM.

I was welcomed in quickly and effectively by Eric. He was super nice even though I could see they were busy. The work was done in a timely manner. I’ve been very impressed with the service department!! In particular, Eric presented himself very professionally and had a great personality to work with customers. Great job, Eric. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best

By SCTIDEOK on 7/23/2019 at 6:20 PM.

Great care was given with my Forester! They picked up & delivered my vehicle for service, as was arranged during the purchase of my wonderful Forester! Great people who work at Bob Moore Subaru!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We got the car we needed when we needed it.

By an M.D. from Lawton, OK on 7/21/2019 at 7:56 PM.

We were looking for a specific new SUBARU Ascent, and needed it quickly, due to my busy work schedule and the planned family summer holiday in four different US national parks. Victor Dewberry from the Bob Moore SUBARU Sales Department provided prompt, friendly and professional help (he even went an extra mile and provided additional help from his car when traveling to his own vacation destination several days later). John Downs (Finance Manager) provided seamless and quick buying experience; he was extremely polite, experienced and well informed. On the day we had to buy our new Subaru Ascent, the other SUBARU dealership in OKC treated us very well but they did not have a large selection of the new SUBARU Ascent models and colors. Overall, our experience with the Bob Moore SUBARU of OKC was very satisfying; we got the car we needed when we needed it. We would like to recommend the Bob Moore SUBARU of OKC to anyone looking for a new car.

I would recommend this dealer.