Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

got a new battery, mine was mostly dead.

By ANLMC on 8/24/2019 at 2:10 PM.

service was fast ,considering it was middle of day with no appt. wait area nice .good coffee. I have been bringing my cars here for years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always, great service.

By MAMAKITTIE73 on 8/23/2019 at 3:46 PM.

Each time we have been to the service department these guys have been awesome! Josh set up a loaner truck and got our truck taken care of. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderfully friendly and helpful service area

By Mystic Green Machine on 8/22/2019 at 9:49 PM. Helped by Apologies but don’t remember..

I have been going to this service area for awhile now. Every time they have been polite and listen to my concerns. If something comes up that is not on the original service order they come and ask before just performing the work and surprising me when the bill comes die. I appreciate that so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Backlatch not locking

By Ana on 8/22/2019 at 6:46 PM.

Great and friendly service, quick response to my issue! Scott took my car immediately because I mentioned I had a meeting to get to soon. They came back in plenty of time with my issue resolved, and I made it my meeting with plenty of time!! Thank you Bob Moore Ford!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Warranty repair

By KWilkey on 8/22/2019 at 6:31 PM. Helped by Dusty Rose.

Warrant work was performed satisfactorily. Brought a clean car in and left with a dirty one. Would like to see that changed. It used to be standard.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good experience. Salesman was very professional

By TEXASFSCB18 on 8/22/2019 at 6:29 PM.

Overall was a good experience. Would recommend to people I know looking to buy a new vehicle. Shannon was a great help and did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service, very professional

By BigDawg on 8/22/2019 at 6:27 PM.

Made appointment on line for scheduled maintenance. Waited for vehicle and was on my way in 50 minutes. I’m a repeat customer. Take both my vehicles there. Very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job took good care of me did not surprise me with unex

By Jimmy on 8/22/2019 at 1:14 PM.

They did a fantastic jobI would highly recommend their service department unlike other service departments that I have used on my truck. They got me done quickly offered me a ride home and did not surprise me with unexpected charges

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job took good care of me did not surprise me with unex

By Jimmy on 8/22/2019 at 1:12 PM.

They are a good outfit they did not surprise me with unexpected charges. Unlike metro Ford next vehicle I buy will be at this location

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

True customer service!!!

By JENH8801 on 8/21/2019 at 2:36 PM. Helped by Dusty in Service.

It is not everyday you are treated well by customer service folks. This guy not only did his job, but he did it very well!! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, friendly service.

By ABOUTBUGSPC on 8/20/2019 at 7:08 PM.

Have take my trucks there for over 8 years. Always done great work. Had oil change and tire rotation, fast and friendly. Would recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By AMBERDENELLE on 8/20/2019 at 12:57 PM.

I recommend using Bob Moore Ford as a dealer and service center. Jeff is very knowledgeable and he communicates very well. The service guys are fast and I never have to worry when I leave my car with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service recall

By Al’s Explorer on 8/19/2019 at 7:40 PM.

My name is Al Nassar and the service and sales at Bob Moore ford is beyond reproach. This dealership is a first class operation. I will recommend to all of my friends and co-workers to buy their next ford from Bob Moore Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jenaerachelle on 8/18/2019 at 7:11 PM.

Jeff serviced (oil change) and detailed our car. He also applied the sealant stuff to the outside bc it was raining the day we bought the car and couldn't be done then. Jeff went above and beyond in helping my husband get a loaner car to use that day so that he could visit me in the hospital. After Jeff was finished, our car looked better than it did the day we bought it! Jeff deserves to be recognized for his hard work and commitment to pleasing the customer! I have never had a car serviced at a dealership prior to this visit, however that will definitely be a standard for us now! Thanks Bob Moore Ford and Jeff!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By TONEALB2B on 8/17/2019 at 3:35 PM.

I normally go to Joe Cooper Ford Edmond because it's closer, but I like the customer service experience better here and it's a little bit cheaper as well. Jeff was friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Basic Service at 35000 miles

By DINJOHNTEEL on 8/16/2019 at 6:08 PM. Helped by Dusty in Service.

Completed all service required. Order the part I needed to complete repair of entertainment. I didn’t have an appointment but worked me into getting service on same day I called

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Always great.

By thepalmerfamily on 8/16/2019 at 3:45 PM.

Helpful and upfront with everything. Very helpful in address all of the problems and looking for ways to get the most out of my money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Hawk74 on 8/15/2019 at 7:20 PM.

Jeff Gann and John Rodriguez always take good care of my vehicles. That's why I even bring my company Chevy pickup to Bob Moore for service. Thanks!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

5 years of excellent service, this year not so great

By MARIOMESTA27 on 8/15/2019 at 5:01 PM. Helped by I am not sure.

Called to see if I could get an appointment, was told to just drop it off unless I wanted to wait 2 hours. Dropped it off around 9am, was told it would be finished as soon as possible. How is it that it was just being serviced when I arrived around 5pm? Have been going here for about 5 years now, last time you guys forgot to rotate the tires. Hope the service quality can go back to how it used to be. Best regards.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Had a great experience, this time.

By Tanya on 8/14/2019 at 4:59 PM.

This time it was a good experience. I’m glad I gave them a second chance....... The service department kept us updated and did a great job.

I would recommend this dealer.