Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jenaerachelle on 8/18/2019 at 7:11 PM.

Jeff serviced (oil change) and detailed our car. He also applied the sealant stuff to the outside bc it was raining the day we bought the car and couldn't be done then. Jeff went above and beyond in helping my husband get a loaner car to use that day so that he could visit me in the hospital. After Jeff was finished, our car looked better than it did the day we bought it! Jeff deserves to be recognized for his hard work and commitment to pleasing the customer! I have never had a car serviced at a dealership prior to this visit, however that will definitely be a standard for us now! Thanks Bob Moore Ford and Jeff!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By TONEALB2B on 8/17/2019 at 3:35 PM.

I normally go to Joe Cooper Ford Edmond because it's closer, but I like the customer service experience better here and it's a little bit cheaper as well. Jeff was friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Basic Service at 35000 miles

By DINJOHNTEEL on 8/16/2019 at 6:08 PM. Helped by Dusty in Service.

Completed all service required. Order the part I needed to complete repair of entertainment. I didn’t have an appointment but worked me into getting service on same day I called

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Always great.

By thepalmerfamily on 8/16/2019 at 3:45 PM.

Helpful and upfront with everything. Very helpful in address all of the problems and looking for ways to get the most out of my money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Hawk74 on 8/15/2019 at 7:20 PM.

Jeff Gann and John Rodriguez always take good care of my vehicles. That's why I even bring my company Chevy pickup to Bob Moore for service. Thanks!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

5 years of excellent service, this year not so great

By MARIOMESTA27 on 8/15/2019 at 5:01 PM. Helped by I am not sure.

Called to see if I could get an appointment, was told to just drop it off unless I wanted to wait 2 hours. Dropped it off around 9am, was told it would be finished as soon as possible. How is it that it was just being serviced when I arrived around 5pm? Have been going here for about 5 years now, last time you guys forgot to rotate the tires. Hope the service quality can go back to how it used to be. Best regards.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Had a great experience, this time.

By Tanya on 8/14/2019 at 4:59 PM.

This time it was a good experience. I’m glad I gave them a second chance....... The service department kept us updated and did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By SANDRA.WATSON on 8/14/2019 at 12:48 PM.

Everyone was great!!! No pressure they all were very professional and knowledge able about their products Kyle C. Will be my salesman for life and Ian did a great job on explaining all financial options. I will definitely send my family and friends to purchase.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

FUSE/Transit RV

By John on 8/13/2019 at 6:17 PM.

Jeff got me in despite no appointment (traveling) and got all fluids and filters changed. Excellent service! Suggest however that at least the windshield could be cleaned (I’m used to our Sprinter RV service before buying the FUSE)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag Recall

By Deemer on 8/13/2019 at 2:24 PM.

Ford had been contacting me for months to correct the airbag recall. I figured it would be a hassle, so I kept putting it off. When I finally called, everyone was super nice. It wasnt difficult to schedule and it only took 30 minutes to correct the problem. Thanks so much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place for service !

By MyConfusion on 8/13/2019 at 12:11 AM.

Bob Moore has been the best experience I've had for servicing my Ford. it's easy to set up an appointment times with them. if you have any questions they are always very forward in answering. Car service times are just as they state by phone, usually I am in and out within an hour. if anything else comes up, they come and let me know before anything's done and let me know if another time is needed to fix the repairs. I've never had a problem with anybody at Bob Moore Ford service center. I will keep going here!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

I have not had to use service center yet.

By Sweeper2 on 8/12/2019 at 7:25 PM.

It’s to early for rating of service center, because I have not had to use it yet. I will give you ratings on the your Salesman and your sales managers. Shannon Stansberry was very helpful as well as the two sales managers that played a big part for us to make the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Check out “loose” steering

By RMote on 8/12/2019 at 6:47 PM. Helped by Dusty Rose.

Dusty Rose was incredibly responsive to my concerns of a deteriorating lack of control in my vehicle’s steering response & suggested that I bring it right in. I came that same day & he pinpointed a potential critical issue that could have been catastrophic had I continued driving without having it checked. He was very polite, professional, & I’m sure he corrected a previous service job that was not done properly & saved me from a truly dangerous situation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

met all my expectations

By tjohnson529 on 8/12/2019 at 6:33 PM.

Josh was my service advisor and he was clear and precise in both meeting my expectations and the work that was going to be done. I received an update in less than 45 minutes (I left the car at the service center) and the work was done much quicker than I expected. I've had work done on my car at another dealer in the OKC Metro, and felt like there was something missing in terms of communication, and that there was up-sell for services that do not fall under my service plan/warranty. I'm very pleased that I traveled the extra miles for Bob Moore Ford, and feel like it is a more customer-focused operation. I appreciate that Josh got the job done quickly, and also was able to make sure the work done fell within the parameters of my service plan/warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Oil Change

By QueenBee on 8/11/2019 at 10:18 PM.

Upon arrival I was greeted as if I was known. Was taken right in. The time didn't seem to take very long, and the tires were even rotated, much to my surprise. I had 3 children with me and they didn't even complain about the wait. Everyone was very pleasant and accommodating. Great Team, thank you and God Bless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Golferguy988 on 8/11/2019 at 2:44 AM.

The recall was completed sooner than I expected, they provided transportation back home and picked me up when it was finished, they checked virtually everything on the vehicle, and didn’t hassle me to fix things that they highlighted needing attention. I was satisfied with the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Department

By MOMX5 on 8/10/2019 at 6:21 PM.

Service department was great!! Kept me informed and updated on the status of my vehicle. Jeff made sure I was aware of everything going on and handled my warranty claim for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trusted Service for 15 Yrs

By Rehan Syed on 8/10/2019 at 6:09 AM.

I have owned multiple Ford vehicles and have always brought them here to service. I have worked with Scott in the past and I deal with Jeff now. These guys have always been honest and upfront with me on the work they needed to do, how long it was going to take and how much it’s going to cost. After the work is performed I have never had any issues with my cars. And that’s why I am a Bob Moore Ford customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Everything was done that I needed.

By Otte6314 on 8/9/2019 at 8:15 PM.

Great service just need to shorten the time frame for getting things completed. Overall I am satisfied and will continue to use Bob Moore Ford for my service.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good prompt service

By Allen-F350 on 8/9/2019 at 6:52 PM.

Good service even when I had a problem after I left to get it taken care of the next day quickly also enjoyed the courtesy of taking home and picking up back to the dealership

I would recommend this dealer.