Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new Sierra from Bob Moore Buick GMC

By New Sierra on 5/24/2019 at 12:15 AM. Helped by TC, George Miller Myles Young.

I bought a new Sierra at Bob Moore Buick GMC yesterday! Great experience top to bottom! TC was my salesman & did a great job! Very informative & knows his trucks! General Manager George Miller was great & gave me a great deal! F&I was quick & painless & the rep was extremely helpful. Myles Young made a great delivery & taught me how to use all the features on my truck before I left! No pressure whatsoever! Got me in & out quickly, but everyone of these guys would have stayed til Midnight to help! Went back today to have a bed cover installed & Ryan, the Service Manager was extremely helpful... I've bought a few vehicles in my day & this was absolutely, by far, without a doubt, the best experience I've ever had! Highly Recommended!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Pleased with Ryan's handling of my inquiry

By Stokes on 2/7/2019 at 5:05 PM. Helped by Ryan Cadwaller.

Several weeks ago, Ryan assisted on a teleconference call with me and a prospective auto warranty policy company. I wanted opinion and confirmation that Ryan's service center did work with this company. Also, looking for feedback on any adverse issues. Ryan handled very well, he had to juggle conversation with me and with the company at the same time. Ryan was calm and forthright; I do appreciate that. It helped me with my decision during warranty shopping.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First visit - excellent experience

By Chris on 1/25/2019 at 3:52 AM. Helped by Ryan Cadwallader.

I purchased a preowned Buick Envision and had an issue with the rear climate control that was covered under a TSB. I took the vehicle to Bob Moore Buick to have the issue repaired under warranty. I found out it was a 10 hour job and required removing the entire dash. But when I picked the car up, everything looked like it did when I dropped it off, the issue was repaired, and everything worked as it was supposed to. I was also glad that I have not noticed any squeaks, rattles, or other noises - I was worried about that after they had to remove the dash. I was also glad Bob Moore Buick did not try to sell me a bunch of unnecessary services that are not required or recommended per the service schedule - I had this happen at different Chevrolet dealer when I had warranty work done. They recommended over $4,000 of "needed" repairs on a car with 50,000 miles. So glad to see not all dealers are this greedy. My Envision will be going back to Bob Moore Buick for any future factory repairs that are needed.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Finance guy I dealt with...I will NEVER deal with again

By Larry8792 on 12/31/2018 at 10:19 PM. Helped by Matt (in finance).

I actually bought a Kia next door, but had to use the Finance department at Bob Moore GMC. The guy they had me work with, Matt, turned an otherwise very positive experience into a horrible one! I talked to the GM at Kia (next door) immediately after concluding my business with Matt. Matt mislead us a number of ways...When I balked at the $10 lien fee, and I told him the $399 Doc Fee should cover that, he became indignant, and I told him I would walk out the door over that $10. He called someone, and then dropped the sales price $10 (but he didn't bother to tell me that...after that he would barely explain anything to me). I had also gotten pre-approval from TFCU the week prior, and TFCU told me I could finish the loan paperwork at this dealer, but Matt said he couldn't do that, and then tried to get me to sign a loan (at the same rate) with another loan company (except he didn't tell me that...he led me to think it was with TFCU.) When I called him on that, his attitude really went south, and I told him I did not trust him. I asked to see the head finance manager, but he wouldn't go get him (or her). This guy doesn't have a clue how to handle customer service, and quite frankly he needs some serious retraining. He should have excused himself once he saw I was upset and I could clearly see he was upset, but he didn't. I even told him I could see he was upset...but no, he pressed on, talking even less, and just asking me to sign one document after another...which at that point I read each document thoroughly, because (as I had told him earlier) I didn't trust him anymore. I also don't trust everything will go smoothly after this, and I fear it will continue to be a mess until I actually get the title. Bottom line--Bob Moore Kia was awesome, but Bob Moore GMC's finance team....run away from them! I wonder if Mark Moore (I assume he's still running the company?) is aware of what's going on at this dealership???

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Janet 2 on 11/26/2018 at 8:25 PM. Helped by Ryan in service department.

I had my GMC 2015 Terrain serviced oil & filter changed, rotate & balanced my tires! Ryan took care of my vehicle and was professional & quick! Highly recommend Bob Moore Buick GMC on Northwest Expressway Okc, Ok. Ask for Ryan

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience from start to finish

By Canyon,jim789 on 7/18/2017 at 2:28 PM. Helped by Vince Price, Bobby Trumbley & Lanna Robinson.

We went into Bob Moore GMC on NW Expressway recently to see about purchasing our fourth vehicle from them. Our salesman was Bobby Trumbley and he was very informative and helpful. Our experience was very pleasant because we didn't feel pressured. After we made the deal, we went into the office of Lanna Robinson in the finance department. She was very helpful in completing the process. We would definitely recommend for anyone planning to purchase a new vehicle to visit their dealership. We will continue coming to them in the future.

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price

GMC truck purchase

By PottCo15 on 6/23/2017 at 7:01 PM. Helped by Can't remember other than sales manager-Robert. The salesman no longer works there..

My rating for the sales department is fair to good. They showed me what they had to offer and I was satisfied with their efforts. The finance department just plain pissed me off for lying to me and trying to sneak in undisclosed warranties totaling over $2000. It wasn't enough they misled me to believing the extended mileage warranty was necessary to secure a decent interest rate which was totally rebuked by the financial institution that financed my purchase, and without disclosing it to me prior to, they added unnecessary warranties to cover issues that are of no consequence to me. The only saving grace was that after taking several hours, the finance department was able to get me a decent APR for my purchase. I believe that could have been accomplished no matter where I purchased my vehicle. Now I'm stuck with the extra payment whether I keep the warranty or cancel it. The sales department at least made an effort to give me another free tank of fuel due to my lack of satisfaction with the purchase experience. However, it will not result in changing my review or recommending anyone to go to Bob Moore to purchase a vehicle.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Lonnie on 6/22/2017 at 3:52 PM. Helped by Rick Service Advisor.

Overall service was great! Rick made a loaner care available for me so I could run errands and make doctor appointment. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By 18holes on 5/14/2017 at 4:15 PM.

The service department as a whole is first class. Ryan and the crew were very helpful and went above and beyond to ensure I was taken care of. Would definitely recommend purchasing a vehicle from any Bob Moore dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality dealership throughout this organization

By BJsENCLAVE on 3/14/2017 at 5:59 PM. Helped by Ryan Cadwallader, Chad & Rick.

This dealership believes that customer service is job #1 No pressure only knowledge by "CB" with the product line during our Enclave purchase. My service advisor "Ryan" is always responsive to customer needs and answers my questions or quickly gets the answer from appropriate technician. My most recent trailer break system was installed and was back on the road quickly. The service department folks are professionals. L. FORTIER

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan cadwallader has give great service.

By Cristalt1 on 3/7/2017 at 1:04 PM. Helped by Ryan cadwallader.

Ryan has been very kind and friendly when helping me get the service I need for my car. I will continue to use bob moore buick to service my car. I feel confident in what they do and I'm very happy with the service I continue to recieve. Thank you Ryan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience!!

By HeatherMarie on 3/6/2017 at 6:48 PM. Helped by Jerry Elizardo, Chris Landoras.

We were in the market for a family vehicle and found a gem at Bob Moore! Jerry Elizardo & Chris Landoras worked with us on getting a great deal and made sure we got in and out since we drove 5.5hours from west Texas to see them.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Bought last year nd Looked this year

By Christopher4102 on 2/12/2017 at 9:06 AM. Helped by No one.

Bought 2014 Serria last September, looked at the lot for an Aciadia for my Wife but nothing we really liked. Both occasions to the dealer ship were very pleasant. Spoke directly to the GM George Miller and he went out of his way to give us extra attention - GMC, Kia and CJD all recommended

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department after sale

By rromines on 11/14/2016 at 9:06 PM. Helped by RIck Lloyd.

I bought my 2015 GMC in July and what a fantastic fun experience in car buying. The team worked to get me a great Finance rate and just a pleasure to work with. Then there was a few things that needed service . Sparing the details of the needs, Rick Lloyd went above and beyond to insure that the repairs were taken care of efficiently and fast.. I have since returned for routine maintenance and Rick makes sure that things get done. I don't know that I would ever shop with anyone else

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Keystone cops

By Goodwolf on 8/26/2016 at 4:27 PM.

I made an appointment to see a 2012 suv. Drove 120 miles one way. The car would not even start. They said, well it ran two weeks ago. Really!!! After watching and waiting an hour and a half for them and the service department to get it started, I had to leave. They only needed to replace a dead battery, but were to cheap or something. Do business at your own risk. And if you need service, may I suggest going somewhere else

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor Management

By Carbuyer on 7/4/2016 at 7:32 PM. Helped by Do not know because I left without buying a car..

Notice salesmen that were at this location for years are now gone. Notice when you first pull into the dealership the salesmen run out like a bunch of desperate idiots. Why are they doing that? If you're even driving into the dealership for an oil change the salesmen are literally running to your car. Whoever the manager is that actually trained car salesmen to run after every car that pulls into the parking lot is a complete idiot. When I pull into a decent car dealership the salesmen at least wait until I park and get out of my car. I cannot stress enough how these people run around this car lot looking like a bunch of desperate hungry seagulls. Stupid. Plus the fact that salesmen that were here for years went out with new management makes me think the managers are idiots. Also look at these reviews. Read the reviews from 2012. Wow. What a difference from recent reviews. Save yourself some time and go somewhere else.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

used 2008 explorer, shows clean car fax, but wrecked

By cautiosbuyerofusedcar on 6/17/2016 at 4:16 PM. Helped by Louis.

vehicle listed on autotrader and bob moore's site. called to check if available, no answer, so thought since I'm 10 miles away it would be worth the drive. carfax shows no wrecks; when I arrived salesman found the vehicle sitting in back with front end (crumbled hood) and rear bumper damage(impact, and not minor). obviously wrecked, but not reported. Salesman suggested it may be in back waiting for their in house body shop to fix. funny thing, if they fix in house and don't report, an unsuspecting buyer will believe the carfax is accurate in showing no wrecks. makes one question what else is going on with this vehicle and the others on their lot. This vehicle was not marked down due to the damage either, their asking price was a good amount above blue book. caveat emptor with this dealer

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Be careful here

By mbli727 on 6/10/2016 at 6:44 PM. Helped by Sam and Ryan.

I recently purchased a used vehicle from here on February 12th. I had the vehicle one day and noticed that on the passenger side door the vehicle had been in an accident. I called the dealership right away and they did fix the damaged area. I was really happy with them for doing the repair on the vehicle. Now after having this vehicle only three and a half months and putting a little over 1500 miles on it the transmission goes out. I took the vehicle back up so they could tell me what was wrong with the vehicle. Well today I get a call saying that the transmission is out and needs to be replaced. I was told that it will be over 4000.00 to replace or 2200.00 plus parts for them to take apart and fix. I explained that I have not even had this vehicle four months and yet it has needed two major repairs. Be careful of buying a vehicle from here, because you may end up with a lemon like me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste Of Time And Fuel Here As Well!!

By twiggy9600 on 4/7/2016 at 6:44 PM. Helped by Curtis Keller, Roberto Velazquez, and Unsure of who else.

I requested information on a vehicle that I had seen online. I stated via text and email that I did not want to drive to their dealership to see the vehicle and waste my time if it would not fit my needs. I was assured by their staff that it would meet my needs and it was a beautiful truck. After 4 emails, 4 phone calls and 5 text messages from various people at the dealership, I finally said I would come and see the vehicle. When I arrived the truck was not on the lot and the salesman that I spoke to asked me if I was sure that I wanted to see "that truck"... .. I should have followed my gut and left right then...but I did not. He went around back to get the truck so that my husband and I could see it. First sight, DIRT/MUD caked on every inch of this truck that I have been told is selling for "a great price for this kind of truck and what do you expect for such a low price"... REALLY!?!?! 2007 with 161,000 miles for $11,259.....MORE LIKE A PIECE OF CRAP!!Other than the MUD/DIRT caked outside, the tailgate was missing and in its place were tie down straps crisscrossed across the back, the MUD/DIRT was caked all over the inside as well... including under the rear seat!! There were cracker crumbs all over the floorboard, and soda(?) stains all over the seats. It looked and smelled as though someone had been living in this truck. ALL 4 tires were BALD, it was visible that the truck had been in some type of accident as there was damage to the front end where the bumper had been popped out..but the plastic was broken. And to top it off, the check engine light was on and the salesman just said "but that could just be an O2 sensor"... Or it could be any number of things!!!!!! WHAT KIND OF DEALERSHIP PUTS A VEHICLE UP FOR SALE THAT HASNT EVEN BEEN CLEANED UP YET?????? And then doesn't even tell a person who asks about that vehicle!!???!?!?! And now to top it off, its two days later and I have received 3 more phone calls and 2 more emails from them!! Why, I said that I did not want the truck and that you had nothing else that I wanted on your lot!?!?! NOWHERE ON THEIR WEBSITE AND PHOTOS OF THIS TRUCK DOES IT STATE THAT THEY ARE "STOCK" PHOTOS....(The only actual photos of the truck are of the Steering Wheel and the Odometer) That would have saved me the trip!!!!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Waiste of time an fuel.

By Lucas1980 on 12/11/2015 at 2:56 AM. Helped by Troy.

The truck I drove from Antlers OK to buy that the salemen an random callers from the 6000 phone number was not there, 7 hr round trip. Then they offered me a low ball price for my trade an didn't even try to meet in the middle when I found a truck i liked better than the one I found on line at Bob Moore's website, I had more knowledge of the trucks online prices then salesmen. I wonder how much to rent bill board in okc to say don't buy a stick of gum from Bob Moore.?

I would not recommend this dealer.