Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3.4  
Friendliness
3.5  
Overall Experience
2.9  
Price
3.5  
Quality of Work
3.1  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Worst service department ever

By Chadmc on 6/17/2019 at 9:20 PM. Helped by Chris.

While dealing with my son being in OU Children's hospital I hit a pothole and damaged a tire I figured my best bet would be the dealership for fast reliable service to get me back to my son. Wrong decision..... I arrived at 910 am and was told they didn't have the tire there but was getting one brought over and it would be about 45 minutes so I'd be ready to go in 1 hour. At 1130 I asked about my car because nobody had let me know anything and then I was told they forgot to get my tire and it would be another 45 minutes on top of the over 2 hours I'd already been waiting. I made arrangements for a ride back to the hospital because I couldn't wait any long and was told they would bring my car to me in about an hour and a half. But I'd have to pay upfront which I did with not type of adjustments or anything to try to make there screw up right. They just brought my car to me at 315 PM!!! 6 hours after our first time of car would be ready in a hour and I have scratches above the rear driver side tire and a dent and paint chip on the rear driver side door. Very disappointed and definitely will not be purchasing anymore vehicles OR using the service department from any of the BOB HOWARD auto group dealers and would advise anyone else considering doing business with them to heed all these complaints about there service department and stay far away. And I actually bought our previous 2016 Ford fusion from Bob HOWARD of Edmonds which was also a nightmare to get anything from the service department as well. When call and ask to speak to the dealership manager they sent you to Chris a service manager when you ask to speak to his boss he will get a attitude with you and tell you the only ones higher than him is the stock holders and good luck.

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Service & Repair Made Car Worst

By Sherie72 on 2/4/2019 at 3:24 PM. Helped by Service department.

I have 2014 impala only had 2 yrs took to bob howard for recall work and they disassembled my passenger seat and gear shaft area. They did a horrible job niw my passenger seat sqeaks when someone sits in in while driving they didnt put back all the screws took it back for repairs asked them if they could put it back how they got it of course they said yes but several times back to dealership still not resolved. I wouldnt refer this place to anyone who wants their car to be the same as when they dropped it off and the manager Tim is horrible with getting back to you i left several messages. I may as well went to a street mechanic. All bad.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Eric5255 on 11/20/2018 at 2:49 AM. Helped by Meghan Hicks.

I called Meghan Hicks an she give me all the information that I needed an she was great what she does an I recommend Meghan Hicks whoever goes to get a car there..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

information

By Smalls1765 on 11/20/2018 at 2:27 AM. Helped by Meghan.

I called in and spoke to Meghan she was awsome amswered all my questions and was very kind. I'll reccomend too all my friends

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not Recommended to Anybody

By Jackie Rabbit on 3/14/2018 at 7:19 AM. Helped by Leonard, Chris, Phil, Neil.

We went there to downsize our truck from a 2016 2500 Silverado because we don't have a 9,200 pound travel trailer anymore. We went here on 2/12/2018 and got approved for a 2017 1500 Silverado. The price written on the front window said a little over $34,000. When we started talking figures and money the finance manager tried to charge us full price of the truck of nearly $42,000 and then my husband asked them about the $34,000 written on the front window. They supposedly adjusted it according to Chris. When we eventually were waiting to see the finance manager (Neil) as we sat and waited next to a man that was highly irritated and aggravated with the fact that with his purchase of a used vehicle the way apparently the contract was written unbeknownst to him until after the fact that of receiving the paperwork in the mail they sacked him with $895 in taxes just for him to get his tags when he said that they quoted him around $89. And he had been sitting there as long as we had and was still there even when we were getting ready to leave because he refused to leave until they corrected their mistake. We didn't leave until 6 hours later and just before our last visit with the finance manager a salesman came out with the correction for that other customer who shook hands and stormed out the dealership doors. That didn't settle well with us because it made us skeptical of our transaction and unsure of what to expect. At first the finance manager, Neil asked to see my husband alone in his office and left me sitting in the waiting area. It has always been our personal experience that we have never met a scrupulous finance manager in any dealership. And one of the oldest tricks we've seen with people of this trade is to divide and conquer. So within less than a minute I showed up at the finance managers office. Also with all occasion of being at that dealership I had my tablet and phone present. Neil told us both in his office that in order to keep our payments under $800 He wouldn't be able to include the taxes in the loan. We asked for a quote and he stated it could be $1,400 to $1,600. Based on his quote we agreed to the terms of the loan. Eventually we got the paperwork and called The Tag Agency and were told that the amount owed would be $1,800. It would appear that Neil lied simply put and when my husband confronted him about it today he tried to deny giving us both a quote that he figured up on his calculator that happened to be running low on paper and was down to the red line of it. Aside from that quote Phil was also in Neil's office with us as well until we agreed based on Neil's quote. We are too old for these "He said, She said games". Oklahoma is a "One Party State" that means legally only one person has to agree to being recorded, me. With this stated that's why my tablet and phone were present at that dealership and especially with Neil and Phil. If they want resolution because of their dishonesty and treating us just like that customer before us at this point and according to GM Financial that dealership can rewrite the loan and include the taxes and fees "at their cost". All positive reviews have been taken back. Regardless of this being an independent dealership that does not give them the right to be without integrity or honesty towards us the customers or anyone else. That's also why a complaint was turned in with Chevrolet Customer Service and a case number has been issued. In our opinion There is no excuse or apology acceptable for dishonesty and what would appear as auto fraud just to get a sale.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

February 2018

By Jspit on 2/21/2018 at 3:39 PM.

My wife took her 2015 Chevrolet Suburban in because her AC wasn’t working. They diagnosed it as a hose and charged $500+ to replace. Approximately 10 days later (1st warm day since we picked it up) she tries to run her AC for the first time, it’s still not working, the ac had never been fixed. We take it back to bob Howard service and find out that the problem is actually under warranty. One would think the $500+ would be reimbursed? Lol....no. We were fed some lie about how they kept the damaged hose?! If that was the problem why wasn’t the ac fixed? I’ve bought several vehicles and used this service department at bob Howard many times but will never again. Unless you want to be taken advantage of I would stay away.

I would not recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unethical Service Department

By SWF on 2/15/2018 at 2:28 PM. Helped by Chris Olson, Curt wagner, Dylan Baker.

Bob Howard Chevrolet service department tried to take advantage of a single female not having any knowledge about a vehicle's engine. I took my car in for an oil leak. An hour later they estimated a $3500 repair that included a complete engine front cover reseal (replacing pumps, gaskets, struts, etc.). Not having that money laying around, my gut told me to get a second opinion. I took it to 540 Auto Repair in OKC. After popping the hood, he knew exactly what the problem was saying "this is a common problem with this vehicle". I got my car fixed for less than $200! After contacting Bob Howard regarding the experience I had, they insisted that my car had several leaks and that they shouldn't have all been listed under one repair, but they all needed to be done in order to fix the leak. I've now had my car for 3 days and there hasn't been one drop of oil left in any parking space or in my garage since I've had it back. DO NOT TRUST THIS DEALERSHIP!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor Service

By ageingcowboy1 on 1/6/2018 at 5:24 PM. Helped by Curt Wagner, Express Consultant.

I sent an e-mail to my service consultant on Wed. Jan 3 for an appointment for Friday, Jan 5 at 8am. I arrived at the dealership on time and was told my consultant was off that day and Curt Wagner would help me. I told him I had an engine oil leak and needed a cost for repairs and left the auto there. By 10:30am, I called Mr. Wagner and was told he had no information yet and would call me. By 2:30pm, I called and got Mr. Wagner voice mail and left a message to call me. By 3:30PM , no call back and I called Mr. Wagner and was told the same. I told him if I had not heard from him I would be in at 5pm to get my auto. I arrived at the dealership and Mr. Wagner did not have an estimate and just got my auto and I left. I have been a customer for Bob Howard for over 20 years and never been treated so rudely in my life. Mr. Wagner has no "customer service" skills at all and does not need to be in that postion. I wasted a whole day for nothing. Mr. Wagner did not offer an apoloygy or a "I'm sorry". Just here is your car and enjoy the rest of your day. I would not recommend Bob Howard to anyone now. My wife and just retired and we need to purchase a new car but it will not be from Bob Howard Dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Shady dealership!

By Unhappy Customer on 12/30/2017 at 2:00 AM. Helped by Phil.

I purchased a used truck at this dealership. I was told in order to get the financing that I wanted that I would have to purchase some extended warranties. After leaving the dealership I found that the paperwork for my extended warranties we're not enclosed in my new paperwork packet. I called the dealership Four days in a row and left messages because no one could take my car they were too busy. After finally speaking to someone I was told they could not fax a 13 page document because their fax machine would not handle that big of a workload. I then asked the finance manager to emai four days in a row and left messages because no one could take my car they were too busy. After finally speaking to someone I was told they could not fax a 13 page document because their fax machine would not handle that big of a workload. I then asked the finance specialist to email me the information and I was told that they could not email a document that size. Easy to see that this is a load of BS. I called the manager and filed a complaint and he was able to email me the information within 30 seconds. I've been contacted tinker federal credit union and wasn't formed that having to purchase the extended warranty to make the deal happen was a lie. I now know why they did not want to give me the 13 page document because you can cancel the warranty 30 days after purchase with a 100 percent refund. I was lied to, deceived, and treated with zero respect. Stay away from this dishonest dealership. My finance specialist name was Phil.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Martin 13 on 12/25/2017 at 4:05 PM. Helped by Don’t remember all the names. Everyone I’ve worked with has been Awesome.

It’s always nice to greeted with a smile. Every time I visit the service department I get a smile great hospitality and I have fun with the staff. Thanks so much for all you you do!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible way to run a business…

By TI2328 on 12/18/2017 at 5:54 PM. Helped by Aissam Arsalane.

Horrible way to run a business… I wanted to purchase a used truck that they had listed on the internet, and since I live over 3 hours away trying to do as much as I can over the phone. After 2 days going back and forth with the salesman and his Used car manager they said that the current offer was their best. So I was ready to tell them yes I would take it and head up there to pick the truck up when I got a text from the salesman. He said there was a little problem that while moving the truck on the lot they hit a pole and damaged the rear bumper and sent me a picture. I was like ok, well as long as it didn’t hurt the tailgate it should be fine. I asked you are going to replace the bumper on the truck before I come get it right? He said he would have to ask his Manager that question. Ready for this… He said no they were not going to fix the bumper and that it would be the same deal as we discussed with the truck now as is….but it should only cost me about $700 for a new one. Are you kidding me … So Now I’m supposed to pay the same price for the truck , but now I have to spend another $700 to replace the bumper as soon as I purchase it.. When they were the ones that damaged it ..Not me… in the first place…. I told them to keep their truck…. What a horrible way to run a dealership, I’ll be sure to pass the word…

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mgriff42 on 11/1/2017 at 12:24 AM. Helped by Rich De Loof.

Love my car! Better than I expected. Great price! Rich was very accommodating and knowledgeable. Also had the pleasure of dealing with Frank. He was awesome and I enjoyed learning about my car's capabilities from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Purchase

By Tom-n-Tam on 9/28/2017 at 12:19 AM.

Pleasant sales agent who was very nice and helpful. There was very little haggling over the price. The past couple cars we have bought were from Carmax so we could avoid the haggling and sales games dealers often play to pressure you into the purchase. Bob Howard did none of that and restored our faith in buying from a dealership again. We were already trying to sell our old vehicle ourselves and our agent provided very helpful tips further enhancing our pleasant sales experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle service

By C7 JC on 9/21/2017 at 9:56 PM. Helped by Jeremy in the service department.

Outstanding service and outstanding individuals working there. I already do recommend Bob Howard to friends. Everyone I know that has been there is pleased. Very professional and friendly.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

I was taken care of very well

By Darren Marti #1155 on 9/16/2017 at 9:01 PM.

I brought my 2015 Silverado in that was was having trouble starting and they took my truck to the back ran the diagnostic check and come to find out it was a bad battery and it was replace by warranty , the only question I had was when I got home I noticed a large cut in my left from tire I couldn't say it Happened at the service department ,, I also question are the factory wheels Covered under warranty. Thank you Darren Martin

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchase

By JHill on 8/22/2017 at 9:43 PM. Helped by Jamal.

No issues with any part of the purchase. I saw what I wanted and we negotiated a deal that I felt was fair and that I could work with.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Key problems

By Charles on 7/20/2017 at 9:53 PM. Helped by Clay Draper.

I was having problems removing my key. Clay was very helpful in getting my insurance plan setup and called too see if everything was covered before we did the job. Thank you Clay, you and the mechanic a job well done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!

By M Leverett on 3/1/2017 at 3:21 PM.

Great service, buying experience I have ever had!! The employees are incredibly accommodating and very easy to work with! I would highly recommend Bob Howard to anyone!!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Rude guy

By somadclsp on 1/5/2017 at 3:00 AM.

Insisted on my name before he would tell me what dealership he was at when I inquired about a car. When he wouldn't give me the info, I asked again. Then he told me he wouldn't deal with me unless I gave him my name. I had cash and he blew me off. Do not shop at Bob Howard. Respect should be foremost.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Hillary Ky on 12/29/2016 at 10:05 PM. Helped by Great service by Nick and Jared and finance. Outstanding service with two sales managers Nick and Fred.

I purchased my truck long distance with Frank. He answered all of my questions went over everything in great detail. Anytime I needed him he would get back with me immediately. Great customer service and would recommend him to anybody looking to purchase a vehicle at Bob Howard Chevrolet.

I would recommend this dealer.