Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

GM, service department, & techs completely incompetent.

By Upickedthewrongguy on 4/15/2019 at 11:48 AM. Helped by Ray (GM), Amir (New Sales Manager), Lance (Used Sales Manager), Josh (Service Manager).

Don't bother shopping here. Even when they promise things (IN WRITING!!!), they fail to deliver. The used car I bought from them was in their shop 3 times after I bought it to fix a simple oil leak that, among other things (brake pads, rotors, alignment), was promised to be fixed prior to me driving it off the lot. After three attempts of them supposedly fixing everything, and written proof three separate times from an independent certified shop proving it wasn't fixed [this is fraud btw] the GM (Ray) is discrediting both of us and thinks I'm making stuff up because "his techs saw no leak, even after dye testing it" and I quote "They're trying to upsell you." The other shop physically walked me out and showed me every single time it was profusely leaking, no black light needed. The best part is that the independent shop refused to fix the leak when asked on the 3rd visit, knowing the ongoing feud. So what exactly were they upselling...? One of the other 'fixes' was an alignment. The other shop flagged it all three times. This dealer claims it was correct all three times. Mr. Ray's proof? "I drove it, it's fine." Yeah, because I'm sure your butt dyno is calibrated far more accurately than a multi-thousand dollar machine that measures to fractions of a single degree. Again, this is the GM. Good luck getting them to fulfill ANYTHING in your deal. Even having literally EVERYTHING in writing, they'll jerk you around like a fool. Well, this fool isn't fooling around, nor will my lawyer. Never again.

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
1   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Other than the rude booking agent, service was great

By Anomymous on 3/2/2019 at 12:55 PM. Helped by Gregg Harrison and some rude booking lady.

I will try and book directly with my service agent next visit in lieu of the general line to have a better experience. Service was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MaintenanceMinder

By BMB on 3/1/2019 at 7:21 PM. Helped by Gregg Harrison.

Thought I needed new brake pads. They performed a multi-point inspection with the oil change & found the brake pads were fine. They even provided a loaner vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It’s all about the follow thru

By whisefamily on 3/1/2019 at 12:41 PM. Helped by Coby and Josh.

I wish I could say my experience was perfect but it wasn’t. In the end what matters is a great sales team, and great service team and the willingness to do everything they could to make it better. Coby and Josh were the only reasons my experience where as good as it was. Hoping this Acura turns out to as good as its reputation

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Friendly and Efficient Service

By LuvMyMDX on 2/27/2019 at 12:14 AM. Helped by All Service Advisors!!.

Recent updates to the Acura service model have resulted in more competitive pricing on a lot of services, but I love that I can schedule an oil change and not worry about it taking 4 hours! And....they'll wash and vac it if needed. That's service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flat Tire

By suzflem1 on 2/23/2019 at 7:13 PM. Helped by Cort.

I had a flat tire on my 75 mile drive to work. The tire had to be replaced, and the car needed to be towed. Cort and Bob Howard were very helpful and taking care of my situation and stress

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Quick and Painless

By IggyPunk on 2/22/2019 at 4:09 PM. Helped by Austin.

Professional people, not pushy - was able to get in and out quickly. The over all process was very great. Will buy again from this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Rave

By tiffanygriffin on 2/20/2019 at 5:33 PM. Helped by Tony Gaglio.

Thank you Tony for understanding my expectations for taking care of the installation of my front and rear sensors on my ‘19 TLX. I appreciate the communication and keeping me in the loop of the status, even if there wasn’t an update. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Camryn1999 on 2/20/2019 at 3:10 AM. Helped by Greg.

Great friendly seservice. I had scheduled an appointment online and they were ready for me. Price was good and quility of work was perfect. Will come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new Acura RDX

By acurardx on 2/18/2019 at 3:07 AM. Helped by Gandhi and Chris.

I was dreading having to go out and shop for a car because it is always a pain! Gandhi and Chris made my car buying experience pleasurable. I did not wait for hours to get answers to my questions. The paperwork was completed in record time. Very impressed with the great customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Henry on 2/18/2019 at 4:36 PM. Helped by Service writer was very nice..

The service was excellent. My wife dropped the vehicle off and in a very short amount of time it was completed with no other problems. She said everyone there was very courteous and knowledgable. I would certainly recommend this dealership to my friends. We drive up from Norman for this and will continue to do so in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always Good!

By rbeokc on 2/17/2019 at 8:43 PM. Helped by Joshua White.

Josh White listened to why I brought my car in for service. He was very helpful and called to me to let me know what was needed and what he suggested needed servicing. It was all very thorough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best dealer is Gandhi, hands down

By racelady24 on 2/18/2019 at 12:47 AM. Helped by GANDHI.

use and call Gandhi only, no pressure, TRUE honesty, fast and never over sells, we have used Gandhi for over 18yrs, will never call or use anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By John on 2/13/2019 at 2:56 AM. Helped by Tony.

Good oil change only I don't understand why car raises without touching paddles explosions not satisfied It's not the way work We did oil change

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thank You Gandhi

By gopokes84 on 2/11/2019 at 2:27 PM. Helped by Mitesh Gandhi, Jeff Lang.

We’d recommend Mitesh Gandhi for anyone looking to buy an Acura in OKC. He loves his cars and was very helpful for us without being pushy. He spent the extra time to show us how use all of the RDXs infotainment features after we’d bought the car and introduced us to the friendly service staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding

By Pepper123 on 2/5/2019 at 2:22 PM. Helped by Cort.

What a great experience as always! Also spoke with showroom people-Jared and Austin. All employees and management are so nice and friendly! Always buy from these guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Transaction

By J&AScott on 2/7/2019 at 8:19 PM. Helped by Jared.

Our NEW car transaction went very smoothly and our sales associate was super informative and not pushy. We couldn't be happier with our NEW ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tip Top Service

By Sunshine on 2/6/2019 at 11:17 PM. Helped by Jeff Lang.

I can always count on Jeff Lang and the Acura service team for high quality service! Everyone at the dealership is respectful and professional. I plan to continue to use Bob Howard Acura.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By sdw53 on 2/6/2019 at 9:51 PM. Helped by Tony.

Needed help with a leak in a tire. Tony got us right in and was able to fix the issue quickly. Appreciate the great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Service

By twamsley on 2/6/2019 at 7:05 PM. Helped by Greg.

My service advisor took time to review every step that was taken to correct the mechanical issues with my MDX. Hoping the steps taken will be effective and I won't need to return my car.

I would recommend this dealer.