Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond Customer Service

By Chris Traxler on 6/25/2019 at 10:22 PM.

I don't write many reviews but my recent experience at Bob Allen Ford in Overland Park was exceptional! The Service Manager, Jonathan Pankrez, went out of his way to help in getting my Ford Fusion fixed within a couple of hours of my call for assistance. He not only immediately knew what the issue was, but stayed at the dealership on his personal time and waited for my car arrive. My car was fixed and back on the road ASAP. He went above and beyond my expectations and I HIGHLY recommend Bob Allen Ford - Jonathan made a believer out of me that extremely high customer service is still out there! Thanks for a very suburb experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By jasonjas on 5/30/2019 at 11:16 PM. Helped by Shane R.

Excellent service department and very friendly staff. I've been here multiple times and have never had a bad experience. They keep me updated throughout the process when fixing issues and I'm never surprised with unexpected repairs. Shane, JP, and Josh in the service department are awesome and I would highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Socop on 2/10/2019 at 5:55 PM. Helped by Shane.

Always a great visit and good quality work at Bob Allen. My Ford is very reliable and hasn’t needed more than routine work, but no matter the work they always do a great job.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price

Will never recommend

By Kapaunguy06 on 1/1/2019 at 12:18 AM. Helped by Mikael.

Dec 29th Traveled 2 hours to this dealership to look at trading into an F-250. Explained to them the issues I had with another dealership undercutting the value of my vehicle (by $6,000 by saying it was clean and offering me rough trade) at first at $12,500 and after using NADA offering me rough value of $15,500. Both Michael and Tim said my trade was clean both before and after their test drive. We looked into financing through them due to my bank being closed at the time of my arrival but found most other lenders to be closed at that time as well. I was told they would see what they could do and get a hold of me by 10AM the following day Monday (Dec 31) to discuss trade value (REMEMBER THIS) Dec 31st I recieved no call at 10AM. I emailed Mikael at 12PM asking if he had heard anything from any of their banks, but recieved no answer. I followed up at 1 and finally 2 which I talked to Tim who explained that they were waiting on one other bank to reply and that I should hear back by 2:30PM. At 5PM I recieved a call from Mikael explaining that they were having trouble finding a bank to finance through due to my negative equity. Mikael explained that my trade value was $14,000 (once again under rough trade value). I reminded Mikael that I was already preapproved through Advancial Bank and that that didn't matter because I wasn't trading in my truck for under what it was worth. Mikael told me that "everyone has their opinions as to what it's worth and the internet isnt always accurate" and that "you gotta give what you can and still be able to profit". Mikael also had the nerve to tell me that they thought my the bank my preapproved loan was through was a scam because they had never heard of it. I will not return nor will/would I recommend this dealership to anyone. See pictures in comments. I went there and even agreed to pay asking price for their vehicle but they would not give me fair trade on my vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Ask Johnathon Pankrez to be assigned your service advisor

By Agoofyspacecadet on 12/11/2018 at 12:48 AM.

Johnathon Pankrez, is the best service advisor we've ever had the experience to be assigned to. When my daughter & her car was getting an education in Corpus she called me & said she had a flat & I told her to call Johnathon & he advised her that her new car had a tire warranty so instead of paying $250.00 for a new tire she only paid the deductible of $70.00, Recently the transmission began to mess up & we called our trusted Johnathon only to discover he had relocated to Bob Allen in Overland Park, Kansas but even though he's a 542 miles away, he came through for us. If you choose to purchase your vehicle at Bob Allen aim for Johnathon Pankrez to be your advisor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

What a great place!

By happycarbuyer on 12/7/2018 at 7:01 PM.

My Mom bought a new Ford there. There was some confusion on the paperwork. I emailed Brad Hewlett and he fixed it in a couple hours. We got a great price and exactly the deal we wanted.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service SUCKS!

By Sharpie8535 on 11/17/2018 at 3:47 PM. Helped by Mark.

Professionalism is out the window in the service department. The way they talk to the customers is unacceptable. Rude and no class AT ALL! They talk to you as if your bothering them. Had to repeat several times what i was there for and the reaction i got was go stand over there! Like im a child.... Uncalled for! 2 thumbs down

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

No parts for a scheduled repair?

By jimhotl on 11/15/2018 at 3:34 PM.

How does a dealer schedule repairs for a vehicle but not have parts? Ok maybe you ran out of parts, but you had me take the day off and drive to the dealership to hear, sorry we don't have the parts. No phone call??? We scheduled an appointment a week ahead. When I asked why no one called me to cancel, they said they planned to do part of the work and then have me take off another day to finish. disingenuous and unprofessional.

I would not recommend this dealer.

Overall Rating

4.7  

5   Customer Service
4   Friendliness
5   Overall Experience

Quick service!

By Maria2013 on 10/30/2018 at 8:16 PM.

I was able to come in with out an appointment and they were able to change my battery and get me back on the road in an hour! Very pleased. The price seemed reasonable too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 F-150 King Ranch Supercrew

By ajiseman on 11/1/2018 at 7:05 PM. Helped by Mike Madrid.

great experience dealing with Brad and his outstanding team - this is the second vehicle I’ve purchased from Bob Allen and I will be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great to work with, both sales and on service

By jrl1054 on 10/29/2018 at 12:02 PM.

I have purchased over 20 trucks from this dealership and always had a great experience with great service and follow up. Ray Blanco always goes above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service and friendly personnel.

By Dex on 10/29/2018 at 5:11 PM. Helped by Josh.

The service was very quick and everyone was friendly. Josh did a great job of keeping me informed and understand his job very well. I will come back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service

By KB on 10/29/2018 at 2:24 AM. Helped by Josh.

I just used the Quick Lane for an oil change. Things moved along smoothly, and fairly fast for a Saturday morning. I was kept informed of progress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Professional

By jr79 on 10/26/2018 at 9:51 PM. Helped by Leslie Sprung and Jeff Kelso.

The staff at Bob Allen Ford were friendly and helpful during my car search. They made my lease experience positive, and they did not pressure me into a quick decision. Getting to test drive my future vehicle for several days was very helpful in making my final decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made my car purchase easy.

By Joe on 10/24/2018 at 6:54 PM. Helped by Leslie.

I bought a 2019 Mustang GT. The whole process was very easy and everyone was friendly and professional. They explained the different choices and services so I was confident in my decisions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Astounding service

By Eric Waitkus on 10/24/2018 at 1:13 AM. Helped by shane.

Very knowledgeable and first-hand experience. Was able to get me in and out within reasonable time during High service times. I'll return here for future services.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good

By famous flyer on 10/19/2018 at 4:00 PM.

Time estimate was accurate, furniture in waiting area needs replacement - bad. Coffee machine was a welcome item, also refrigerated water was welcome. Magazine selection a little limited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for replacing my battery for my Ford500was excellent

By Beanie on 10/22/2018 at 6:10 PM.

John was an excellent service manager, and change of battery was promptly done. Richard Carlson P,S. The atmosphere at Bob Allen Ford is always friendly.

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
3   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

There’s always something

By Notnow on 10/20/2018 at 2:23 PM. Helped by Don and Derek.

Great service but didn’ t apply my coupon for works package. Please tell me how I remedy this. Also, I make sure I don’ t work with younger scv persons,. There is always some major issue But Derek always looks out for me and has helped in emergency situations. Appreciate greatly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded Customer Expectations

By DonKelley on 10/21/2018 at 3:02 AM. Helped by Devin Wiegers was instrumental in getting me to Bob Allen Ford via the internet and numerous emails. Thank you, Devin..

Darryl is an excellent person to work with. He is very knowledgeable and helped me narrow down my selection to a perfect vehicle for my college age son. Darryl was a very good listener and he was able to address every one of my questions and concerns. In addition, please extend my compliments and appreciation to Devin Wiegers for her good communication work via the internet. Also, the other team members who got that vehicle detailed and ready. Absolutely outstanding service work. Five Stars (*****). You folks certainly earned this positive feedback. Highest regards, Don Kelley

I would recommend this dealer.