Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.8  
Friendliness
4.4  
Overall Experience
3.4  
Price
3.8  
Quality of Work
3.2  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

Disgruntled service employee

By Flametammer01 on 10/9/2018 at 6:05 PM.

Took my 525i in for service recall and the service adviser was great. Between the actual service and washing, a disgruntled employee readjusted ALL settings and broke the seat, thigh rest. If you're that unhappy with your job QUITE!!!!! Now you know why dealerships get a "bad rap"!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Woody's !

By Steve and Tena Garrow on 2/18/2018 at 11:56 AM. Helped by The finance lady and receptionist ... very pleasant and helpful..

I do not generally write reviews or give 5 star ratings. However, Woody's and the folks there impressed my wife and I so much we want to express our gratitude by writing this review. Recently my wife and I purchased a car at Woody's Automotive in Chillicothe, Mo. I found a car on the internet, among many and went to this dealership first, sight unseen. To be honest, we were extremely hesitant due to past experiences. I must say this was our best experience ever in purchasing a car. No, it was not like going to the dentist :-). Scott (salesman) and Mitchell Cooper (sales-manager) were an absolute pleasure to deal with. In our dealings these men were without a doubt 'above reproach'. They handled my wife and I with integrity, courteousness, and most importantly honesty. Having managed sales dept.'s both here and abroad, I can say unequivocally these are top tier sales people, who are interested in getting the deal that fits you; and let me tell you there was no nonsense, no manipulation, and absolutely no hassle in working with these folks. As far as the deal, obviously I got a great deal and am greatly pleased. Further, I was pre-qualified for financing before going to the dealership and Woody's found me a better deal. Naturally, I would give them the highest recommendation. My wife and I want to sincerely thank you gentlemen and all we dealt with at Woody's. You have our business for life.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy Buyer!

By RK0613 on 12/30/2017 at 6:23 PM. Helped by Milton.

We got a good deal on our new vehicle and they matched the trade-in value that another dealership offered. We had an overall great experience.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

RIP OFF

By Debbie on 10/31/2017 at 12:30 AM. Helped by Gil, Brandon.

I don't know where to begin but l guess I will start by stating..."Do Not Get Your Car Serviced Here! I reluctantly decided to have the recalls on my BMW fixed. I say reluctantly because my car was running fantastic before I brought it here. During the recall visit...everyone was super nice and attentive. I was given a loaner vehicle and told it would take most of the day. (3 Recalls were being addressed) When I arrived back at the shop and sat down with the service advisor he discussed everything that was replaced and also gave me a printout of things I may want to get serviced in the near future but none were pressing and he also stated how well my car was running and the good shape it was in. I was so relieved...I was getting out of here with no problems....So I Thought!!! Less than 2 weeks later my car sounded like a jet engine ready to take off! I called The service advisor back twice but got two different advisors each time. I explained what it was doing to both of them and asked if anything they had replaced could be associated with this problem....both saying, "Oh we need to see the car and check it out before we can determine anything." However, I called again a third time time after (I took it to autozone to have a diagnostic read which stated it was an ambient light sensor possibly not connected) anyway...I told this to the service advisor the one that had assisted me initially with the recalls (3rd time calling) And he looked at my previous paperwork and stated that, "Yes the problem could be related to my initial visit and to bring it in for them to check it out". Ok.... fast forward. I bring the car in... 2 hours later, I finally ask the advisor (new one) have they found out anything yet. He comes back with a list of PROBLEMS. I'm like...Really?? 2 weeks ago I was told how great of shape my car was in and now I have over $2000 worth of repairs that need to be addressed ASAP!!!! Fast Forward Again... I took my car to a different auto shop and guess what... They repaired my car for $158!!!!!! I had everything on the quote from BMW of Northwest Ar repaired except new halos for my car. The auto shop even went on to state to me that the prices that BMW were quoting to me were Ridiculous!!! Even the halos were cheaper with the other auto shop BMW of Northwest Ar is ripping people off!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Won’t buy a car anywhere else!

By Happy plumber on 10/14/2017 at 10:28 PM. Helped by Milton Sanchez.

I’ve bought two cars from here and always had a great experience. Milton (my sells man) is always go out of his way to make sure I get what I want. I never feel pressured to do anything. I will always buy my cars here and recommend everyone to do the same!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman

By Ahmed Said on 8/10/2017 at 1:05 AM. Helped by Sid Ahmed.

This morning I bought my 2017 GX 460 from Haldeman Lexus of Princeton. My sales person, Sid Ahmed delivered what he promised. I got the best deal from him. He does not waste weeks of negotiation & understands client requirement. At the end, he gave me the best deal, and if I say he's the best, I mean it. No games with this guy, he's really good. I highly recommend Sid.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought all my cars here and will continue to forever

By Unique603 on 6/21/2017 at 2:30 PM. Helped by Angelia.

I would recommend goin to see Angelia at Nashua used car superstore anytime you are looking to get the royal treatment! She has gone above and beyond for me and I am so thankful to have worked with her! Esp this last purchase! She will make sure you get into the best car for you and will be there to help even after you have left the lot! I'm so in love with my SUV! Thanks guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Hyundai Tucson!

By Deborah Potter on 3/8/2017 at 12:24 AM. Helped by Barry Rude, Dick Warner.

Just bought my 2nd Hyundai Tucson. Loved my 2010 Tucson, it was a very reliable car with essential no maintenance beyond normal tires and brakes, of course the oil changes were free!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Emergency service done right

By rob romash on 12/16/2016 at 11:13 PM. Helped by Brandon Cothran and a fellow named Bill...I think everybody was great.

I was just on the last leg of a 800 mile trip for a business appointment in Bentonville and my thermostat took a turn for the worse. I have a slightly older 318TI but beloved since new and was just able to get to the dealership without overheating. Upon arrival I was treated to great service that was focused on my immediate concerns and a new thermostat was sent overnight for my car. Their staff had the skill-set to know my 98 model front to back and was able to install the faulty part and do a full inspection (and wash) before my meeting the next morning. I drove 800 miles home the next day without a hitch, thanks guys!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly considerate can passionate about your vehicle how

By Tomp on 11/29/2016 at 1:18 PM. Helped by Jeramiah Bruner was very helpful with my recall thank you for your patience with me good employee.

What is handled quite well by Mr. Bruner service advisor helpful and informative hope for the same great service next time thanks again dodge jeep from Douglas jeep see you next time thanks again Mr. Bruner

I would recommend this dealer.

Overall Rating

3.2  

5   Customer Service
5   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Very nice people terrible service

By Nate5835 on 11/2/2016 at 3:21 PM. Helped by Wade.

Went to BMW to see what was wrong with my car they then told me that I needed a 28 thousand dollar engine did more research and put about 6 thousand into the car and it fixed all the problems.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

absolutely fantastic

By ellerd359 on 10/21/2016 at 9:33 PM. Helped by Brian ,Zack,Jerry Jeff.

Absolutely fabulous I completely recommend BMG for your next car or truck . I'm on my second vehicle with BMG and I will continue to do business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally found our new vehicle with no pressure!

By jmowens on 9/20/2016 at 11:51 PM. Helped by Mike Tanguay and Aaron Brougher.

My husband and I have been looking for a new vehicle online and in lots for MONTHS and we stopped in at Lima Auto Mall to look, then went back a couple of months later and they had just gotten in the vehicle that we had been looking for! They did amazing with helping us without pressuring us and working with us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found the car I wanted! No hassle, no pressure!

By Td188575 on 9/3/2016 at 2:52 PM. Helped by Paul Knighten, Ashley Grohoske.

I went onto Northgate Ford on the Internet, found a handful of Ford Focuses that I like and wanted. My dealer Paul Knighten was awesome. He never pressured me he took me to look at the two cars that I looked at. We took them out and test drive them. I locked into the car I wanted. He got me down to the payments I could afford. He was friendly and he made the experience for my first time very pleasant!!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't go to this Dealership for Service or repair RUN!

By Active Hybrid BMW on 3/30/2016 at 5:20 PM. Helped by Gill, richie, Shawn ,.

My car was perfect, I would say flawless, it is a 2012 BMW Active Hybrid (very rare) only 19K miles on it. I let BMW convince me into bringing my car in for a Recall , (they called it a Customer Care pkg)That was my biggest mistake EVER! Well it went downhill from there. Car was driven recklessly , technician damaged my car. I was told he hit a Pot Hole and blamed it on the construction. I was also informed by Gil the Service Advisor the Guy was reprimanded for damaging my car. Lets list some of the unacceptable behavior that went on with my car, When my car would be returned to me, I got cheerios in my back seat floor board, Black greasy hand prints on my interior , someones personal CD left in my CD Holder, Scratches all over my wheels, Several gashes on my drivers door, car vibratesnow. Bent rims, car pulls to the right, it went from 19k miles to 24 k miles all for taking in a car for a recall. Damage on my front windshield, Horrible window tint job, Damaged electronic screens, Damage underneath my car , from what Gil said it was the Tow Truck driver, Parts underneath my hood are busted, A few of the items they did repair with an apology but for the most part, all I continue to get is the polite run around. Please go to a Dealership who appreciates and knows how to service a BMW. Do your self a favor and don't go here. Oh and let me tell you about the loaner they gave me. The side had been sideswiped, the interior smelled of a wet dog and lots of dog hair in the car. The perfect car for someone who is allergic to dogs. WOW!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick fast and professional

By Danocub on 3/19/2016 at 6:48 PM. Helped by Almando.

Came in and saw Almando. Very kind, professional, and personal. Easiest car purchase experience I have had to date. Highly recommended salesman. I will be using him for all future purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sergio Fabian

By mike f on 2/17/2016 at 7:25 PM. Helped by Sergio Fabian.

Sergio was extremely helpful and went the extra mile tobget me into my vehicle. He got me a great price and into the vehicle I wanted.

I would recommend this dealer.

Overall Rating

2.6  

4   Customer Service
4   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Look elsewhere for a good deal or for service.

By Walter123 on 12/12/2015 at 8:58 PM. Helped by Steve, Wayne, Rich.

I've been a customer of BMW of NWA for just over a year, now, and it's been a really mixed bag. It's hard to separate out the various aspects of a business as they are all somewhat independent of each other. As such, I'll try to break it down to three areas: sales, service, and the car itself. Sales: The sales staff is friendly, helpful, and they have treated me with respect. I still speak regularly with my salesman and think he's genuine. Don't expect to get any kind of a good deal, though. You'd do much better elsewhere. This drug them down in my mind. On the other hand, I would rate the rest of the sales experience as above average. I've done a lot of buying and selling of cars with a wide range of brands/models, including Cadillac, Infiniti, Mercedes, GMC, Chevrolet, Land Rover, etc., and post-sale experience was better than those. Combining the above average post-sale care and the below-average willingness to negotiate on price/trade-in value, and they come out around average. Rating: 3 out of 5 Service: Unfortunately, I've worked extensively with the service department and know several of them by name, and they me. Though the service managers have always been hard working and courteous, trying to make things right as best they can, you get a definite sense that they have no real authority to do anything. They are simply there to handle basic service and to serve as a buffer between the customer and management. To their credit, they do try to "make it right," but they have almost no ability to do so. One of those A for effort, D for results affairs. The few times I've dealt with their boss, I was left feeling like I was a nuisance. He has an amazing gift to make you feel like you've done something wrong just by being in his service department. If his goal is to make you uncomfortable asking how they plan to correct the situation, he is succeeding. I almost feel like I need to apologize for bothering him. If you're looking for friendly, genuinely concerned management, look elsewhere. Add to this the fact that the mechanics don't seem to be particularly competent, often forgetting basic service items like topping off windshield washer fluid, and the fact that they frequently have to repair their own repairs to finally make it right, and I've begun to doubt them quite a bit. Every time I bring my car in, I dread finding out what else is wrong and how many more weeks I'm going to be without my car. No matter what is going wrong with the car, even it is fine, they always find some way to make it worse. It's typically not their direct fault, just a comedy of errors. Rating: 1 out of 5 The Car: I knew I was taking a major risk purchasing a BMW. They are notoriously unreliable as a brand. Yet I went ahead and tried them, hoping that I would be an exception to the rule. I was wrong. At this point, I've owned my particular model 14 months. In that time, I have spent about 2.5+ months driving a loaner BMW from the dealer. Multiple trips to the shop for repair have led me to believe I don't so much own my BMW as much as I simply share custody of it with the dealership, being permitted visitation rights for short periods of time. I'm considering asking them to help with the payments. On the plus side, I've probably driven more than half the models BMW offers by now in the form of loaners. It's a constant source of humor at work what model I'll be driving any given day. I do like the vehicle, though, as it does what I needed it to do. It's quiet, rides nicely, handles superbly, and has plenty of power and room. It even gets decent gas mileage for what it is. That's what saved this part from being a lower score. Rating: 2 out of 5 Overall: I like my car. When it works, it works well. At this point, though, I hate driving it. Every time I get in it, I wonder what will go wrong. Every time I take it in for a simple service, I wonder what BMW of NWA will mess up next. I was hoping to keep the car for a long time, but now I'm looking for a way to escape this trap. It's not me, BMW, it's you. You're high maintenance, high cost, and constantly in someone else's garage. The thrill is gone, baby. You know you've done me wrong.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Personal Service

By Patrick 2002Tii on 11/10/2015 at 1:30 AM. Helped by Richie Haricharan, Gil, Wayne, Randy.

Service manager Richie H has assembled an exceptional team of service professionals from knowledgeable service writers to experienced technicians. I trust these guys with more than my BMWs, and bring the family's Audi, Toyota and Italian sports cars to BMW of NWA for service, tires and accessories. When I recently purchased an M4 the service team was as enthusiastic about helping spec out the car as the sales team. These guys make owning and maintaining fine motorcars fun.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionals

By ssej717 on 10/5/2015 at 11:47 PM. Helped by Carl Cavallaro, Chris Henrich.

By far the best car buying experiences. The Salesmen was friendly, prompt and direct. Day of pickup transaction was a breeze. Will be returning here for our next car.

I would recommend this dealer.