Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

2.8  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Extremely exaggerated prices

By Unhappy customer on 7/17/2019 at 9:29 PM.

I owned a BMWs for more than 10 years. I always used BMW dealerships service until we moved to Little Rock. This dealership service although good and friendly, it’s extremely expensive. A change of an x3 battery average anywhere else is $300, in Little Rock is $530... close to 300 just in labor. I used other dealerships of other brands just to keep servicing my car. I will never buy a BMW again while I am in Little Rock, very sad to have such a greedy dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By kdbm330 on 2/3/2019 at 4:45 AM.

Buying experience went very smoothly. Great customer service, pleasant staff who went above and beyond. No complaints at all. Tamika and.her team really took good care of me. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always get great service!

By DEBRAANNE19 on 1/21/2019 at 3:20 PM.

Everyone is polite and professional. Work is done in a timely manner. We have worked with Brad ever since we purchased our BMW. He has always been very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Experience

By Wizard on 1/18/2019 at 9:29 PM.

As usual they make a service visit easy. Dylan was waiting on my arrival and quickly got me a car to go to the office. Called a few hours later with all work completed. It is so nice to get your car back cleaner than you left it. They wash it and clean the interior every time you visit. I own another car that is not a BMW and I would rather go to the dentist than go to those folks for service. Thanks to the BMW crew for all you do to make it easy to service a BMW Bill

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By 479courtmc on 1/18/2019 at 9:19 PM.

Terence and Tonya were both a pleasure to work with and took care of our needs. Would recommend BMW of Little Rock to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful!

By WROSIEWILLIAMS on 1/18/2019 at 4:06 AM.

Great job. Kept us informed. Kept a check on is. Made sure out needs were met. Very friendly. Took extra time to get the real coffee for my husband.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy to deal with and friendly staff

By zcowart0 on 1/18/2019 at 1:32 AM.

Went there to look at a used car for my daughter. I worked with Corey, and he was very knowledgeable and helpful. Could have gotten a better deal, but all in all we are pleased with it. I would highly recommend this place to anyone looking to purchase a new or used vehicle. Plus my daughter said it "smelt pretty" in there. 🤣

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Matt on 1/17/2019 at 9:03 PM.

Mr. Long was very professional and communicated constantly on the status of my car. The service department performed above and beyond my expectations. I will definitely recommend these guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Run flat tire

By DC69 on 1/17/2019 at 8:00 PM.

Needed a new tire. Was told it was in stock. Turns out it wasn’t. Arrived next day. Was set in a loaner from the onset so no biggie. Thanks a bunch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. Sales person was friendly.

By DHLDISTIN on 1/17/2019 at 6:50 PM.

Service was fantastic. Every one was helpful from calling, to receiving a prompt returned called, to arriving to the parking lot, test driving and being approved. The sales rep was pleasant, atmosphere clean and people were friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a positive experience

By MMZ on 1/17/2019 at 5:59 PM.

Dylan always makes everything so easy! I had asked if I could get an X3 to drive while my car was being serviced, and sure enough, it was ready to go when I dropped my car off. I love it when things go the way they are suppose to! (Loved that X3 too)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service

By holly.brown on 1/17/2019 at 5:42 PM.

Dylan always provides me with exceptional customer service. I have been using him for over four years now. He does an excellent job and makes “getting your car serviced” a pleasant experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First of many BMW’s

By jeremyb72 on 1/17/2019 at 3:28 AM. Helped by David Burton.

To begin; BMW is the Ultimate Driving Machine! This made our choice of the X5 over the Audi Q7 an easy decision. Ryan and Tarik made the buying experience wonderful. The negotiation was pleasant and fair for both buyer and seller. They allowed a fair price on our trade.and no surprises along the way. Can’t wait to add a second BMW to the garage!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Oil Change

By Villager on 1/17/2019 at 3:24 AM.

I was greeted when I walked in the door by my name! I was asked to sign the form and that my car would be ready in less than an hour. The car was ready in 40 minutes, oil changed and card washed. I was delighted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By NINJAJEDI88 on 1/17/2019 at 2:40 AM.

Came in on short notice! The professionals at bmw were able to quickly identify the major issue my car had, and promptly fixed it. They even washed my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Check up"

By Lesa on 1/17/2019 at 1:57 AM.

Dylan Long (and the service department) is one of the key reasons we continue to drive BMWs. He always treats us as if he has nothing else to do. On this visit, the car was not returned as clean as he thought it should be. He personally remedied the situation in moments and returned the car sparkling both inside and out. We really appreciate him and his professionalism, which makes him a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Review

By MASON.SEELINGER on 1/16/2019 at 8:03 PM.

Brad Swiderski is awesome! He was super helpful and very informative. The whole experience at BMW of LR was great. I would recommend them to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By RMS.53GOLFER on 1/16/2019 at 5:13 PM.

Great service great service representative appreciation of being able to have a loaner vehicle to use while repairs were being done. Definitely will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By Disappointed on 1/16/2019 at 4:21 PM.

Another great experience with BMW of Little Rock. It is a pleasure to take our car there. They take care of all of my needs before I ask!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experience

By stragland on 1/16/2019 at 3:03 AM.

Rob is a great salesman to work with when buying a vehicle. Angie in service is easy to work with and makes sure everything is done as expected.

I would recommend this dealer.