BMW of Kansas City South
Dealer 2-Year Rating |
Dealer Reviews
Service Appointment with No Vehicle Washing
Overall the staff’s customer service was very professional and courteous. The facility was very clean and offered outstanding amenities while waiting for the vehicle service to be completed. However, this visit was one of 2-3 times in the 11-years of owning a BMW vehicle that when I brought a vehicle in for a service appointment, the facility did not wash the vehicle. Would recommend informing the customers of the facility status for washing vehicles - due to potential inclement weather.. Specifically, I drove in excess of 45-miles from Fort Leavenworth to this facility and would have greatly appreciated the BMW customary vehicle washing. Bottom line, the excellent customer service and informative feedback that I received from the staff during this maintenance service visit will ensure that I utilize this facility in the future.
I would recommend this dealer.
Fast and efficient
My wife’s x3 suddenly lost power while she was driving home from school. An error code “Drive train malfunction” appeared on the dash. Startled, my wife called me. Luckily, she was close to home. My wife tried to start the x3, and it fired back up. I called service the next morning to see when I could get in. They had an appointment that morning, and with a loaner. My advisor, Derek was waiting for me when I arrived. After I told him my sad story, I was out the door in no time. Derek stated he would email me once they took a look at the x3. The next day I received an email that my car was ready. Upon arrival, Derek took the time to explain what they did to the car and I was good to go. Thank you to everyone involved in getting me in, loaner, and excellent service!
I would recommend this dealer.
Service Disappointment
I was disappointed that each timeframe I was told my vehicle would be either assessed or completed would pass without any contact from the dealership. Each time I had to initiate the call. I was happy with the technical service of my car just not that I had to pull out of the dealership the status of my repair each time. I was also told my car would be cleaned and it wasn’t.
I would recommend this dealer.
Service
Great service, nice wait area with coffee, I like receiving the general assessment of my car in my email so I can look back at it
I would recommend this dealer.
Great dealership
Great dealership! Really focused on maintenance and preventative care. I wouldn't be surprised if my car goes forever with their maintenance and quality of work. Thanks. I need to write more do this will accept my review.
I would recommend this dealer.
Great Experience
Great service. Clint did a great job. The detail looks amazing and like a new car. Loaner vehicle was awesome and has me considrring a new car
I would recommend this dealer.
Top knot service
Always timely, friendly and excellent service and customer service. The staff is very personable and knowledgeable. I’ve had the same experience each time I’m there from purchasing my vehicle to receiving maintenance services.
I would recommend this dealer.
Customer service
I was able to schedule my appt. online. When I came in I explained my concerns to Paul, the service dept look at my vehicle and when they figured out repairs would need to be made Paul got me squared away with a ride home. Paul set clear expectations on a time frame on the repair and was very friendly and service minded during my visit. I received a update and notice to pick up vehicle within the timeframe promised for completion. I would say the ease of this process was ideal perfect amount of automation and face to face customer service.
I would recommend this dealer.
Excellent Buying Experience
I ordered the M4 back in May and picked it up on Thursday. Great buying experience overall. Giuseppe kept me updated on the status of the car and provided a top-notch, easy experience for the pickup. I’d recommend Giuseppe, Jordan and this dealership to anyone. Class act.
I would recommend this dealer.
Routine Maintenance
Without question, BMW KC South is the best dealership in town for both sales and service. The staff is always professional, knowledgeable, friendly, and quick,
I would recommend this dealer.
Obviously professional
Everything about the dealership says "quality"--the surroundings, people, and service. The little touches, too, like snacks and a car wash. Good experience. You definitely feel like your car is in good hands. It still is pricey, though.
I would recommend this dealer.
Wonderful buying experience
We recently bought our BMW at BMW of Kansas City South. Everyone there was super friendly and tried to do everything in their power to make our car buying experience the best it could be. Great team there, would recommend them to anyone
I would recommend this dealer.
BMW Service
Greetings, I have had hit and miss experiences being a BMW owner and this time around I made the choice to be an actual CPO owner before possibly new vehicle purchase. My initial experience with BMW Kansas was a miss, then a hit followed by another disappointing miss. On my trip from from San Antonio to Kansas, the engine check light came on. The following day I located and took my BMW by the KC service department. Though there were people inside the office, no one came out to greet or welcome me to the BMW service department. So, I went inside and explained my issue and that I was from Texas wanting to make sure everything was okay for my drive back. I was immediately told everyone was at lunch and maybe they can take a look at it when I came back in an hour. There was very little concern or consideration of not being local predicament. This brighten up when they did say they were able to take a look at her under my CPO warranty for $50. This was a welcome exchange to ensure my car and I made it back home safe. I was told it was the O2 sensor and four hours later was all fixed and that I would need a new battery for a car that has not been owned long enough to warrant one. But was told I was good till I made it back to Texas. She ran well and there was no check engine light when I left the dealership. That was till half way through my trip home when it came on again. Which tells me, they did not diagnose and thoroughly check what was going on with my vehicle. From my point of view, the O2 problem was found and they just went from there. Furthermore, the passenger doors stopped unlocking and opening buring the trip needing to access the car from the drivers side. Never happened before and when I called to ask what would be the cause, I was told nothing they did would have caused that issue. So in the end, she is going to my local service department and have them find out the total engine check light issue and also diagnose the issue with the doors not opening. Regards, Carlton O McDonald Jr
I would recommend this dealer.
Customer service taken to the next level
I took my wife’s car in for service and was met by my service advisor, Derek. He treated me the the most sincere service I’ve ever received from a car dealership. The work was done in the timeframe promised and I was given a loaner for the day, which was a surprise since it was just an oil change. We will make this out dealer of choice in the future and I will be trading in my Audi and purchasing a new car from beret based off of the few interactions I’ve had. They truly care that you’re happy!!
I would recommend this dealer.
Wonderful!
Customer service was top notch from the management, client advisors, and service technicians! Everyone here is super friendly and professional, I absolutely would do business with them again!
I would recommend this dealer.
Only place in KC to take a BMW
Before South KC BMW opened, there were few places to take your BMW for maintenance and repairs. Fortunately now there are options in KC and this is the best one. Never had a problem with taking any of my BMWs here. Can’t say that for every other place.
I would recommend this dealer.
HENDRICK CRUSHES BARON
Somehow my alarm got triggered and I drove directly to Baron with it sounding all the way there. As I pulled in customer service rep comes out and asked if I have an appointment. I said this is an emergency. Can you hear my alarm going off? He said you will have to go inside and make an appointment. I went inside waited until a nice young fellow came up and tried to treat me with some respect. However the tech that I started with could care less. He walked by me three times and not one response not even a acknowledgement of any kind. I know he was having a bad day but after 15 minutes in my driveway with my alarm going off and a 10 mile trip down the freeway with it sounding all the way and waiting under the service awning with it still sounding not even a touch of concern by anyone from Baron. Finally a tech approahed and I asked if there was some way to disconnect the battery and he said I couldn't do it and they would have too. Doubt his day was going much worse than mine. I gave the young fellow my keys as they were going to put me in line. 15-20 minutes go by not one word. My alarm is still going off. I asked for my keys back and drove directly to Hendricks. Got a hold of Paulie who couldn't have been more accommodating and more concerned. He immediately gave me attention as he drove the car inside the reception area. He said they would get to it ASAP and even gave me a ride home. All the way through It he kept me updated of the progress and resolution until they finally got it figured out. It was a day and a half later but they got it figured out. I took that opportunity to have it serviced and front end aligned. They gave it complete system update and replaced door sensors that caused the alarm problem that was under warranty. I even had them install new tires and wheels that I purchased. Hendrick will be my new BMW dealership. I been a loyal customer Baron for years (only game in town) having a half dozen differnt BMW cars serviced there. I've even bought cars there. Something's changed there and it's not good. They almost act like they're above you. I don't get it. But I don't have to go there anymore. I'm a firm believer that there is nothing you do angry or diagreeable that you can't to better being nice and personable.
I would recommend this dealer.
Quickly and professionally handled
Keith Heedum was absolutely spectacular to work with. Finally, after meeting 2 other salespeople at other dealerships, we found someone excited and professional to help us out. This won’t be the last vehicle Keith helps us with. Keith deserves your business!
I would recommend this dealer.
Welcoming, relaxed atmosphere and never any pressure
Came in last week for regular maintenance as determined by my car which is a fantastic asset. Great experience at the dealership/service area. Everyone was very friendly and helpful. Only complaint is that no loaner cars available.
I would recommend this dealer.
First class customer experience
From the moment I walked through the doors on a Friday evening to sitting in my new car the following Wednesday , my experience with the awesome perdonnel at BMW of Kansas City South was nothing but first class. The 2017 540i x drive I was seeking was at a Hendrick BMW dealership in Charlotte, NC. Kareem and Guiseppe went to great lengths to work with the other NC dealership to acquire this car for me. While waiting for the car to arrive on the transport truck my family and I met the general manager Jodah, the sales manager Tarik, and the finance manager Jordan. Jodah spent a lot of time with emu teenage boys talking soccer. All were anticipating the arrival of the car as all wet involved in the process. Upon arrival, the shop guys spent time detailing the car to present to me a beautiful carbon black metallic 540i. All were excited to see. Jordan went to great lengths to get me a financing rate we’ll below my expectations. Kalene and Guiseppe communicated well throughout the process. I am looking forward to a long relationship with this team at BMW of Kansas City South. Job well done team!
I would recommend this dealer.