Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By YukonXL on 8/23/2019 at 1:29 AM.

I was very pleasantly surprised - got a great deal on a great vehicle. The entire team went above and beyond to earn my business. Recommend you calling these guys, even if they don’t have the vehicle you want on the lot! First class!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Trisha660 on 8/22/2019 at 3:51 PM.

Derek Estes is excellent! He made my car buying experience easy, quick, and painless. I told Derek what I was looking for, and he found exactly what I was looking for! Highly recommend. Thanks Derek!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Friendly Staff

By mattrerwin on 8/21/2019 at 1:44 PM.

I haven’t purchased a car in 10 years and was a little nervous when I called BMW of Columbia about a GMC 2500 I saw online, especially since I was down in Georgia and the truck was out of state. Josh Grantham and Adam Miller walked me through the entire process. They never pressured me in any way, and made sure all my questions were answered before I made my trip up to Missouri. I would definitely recommend Josh and his team at BMW of Columbia for your next auto purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Whitney13 on 8/20/2019 at 11:39 PM.

Great customer service! Brett was a great salesman and I would recommend/use his services again! This was my first time buying a car and everyone at BMW was very helpful and made me feel very comfortable. Overall great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism and Seamless

By slaconsultant15 on 8/19/2019 at 2:01 PM.

My experience with purchasing a car from BMW of Columbia was the most positive I have ever encountered when buying a car. From my first contact viewing online the car, until my initial discussion with David Watson, talking to Brad regarding financing and finally signing on the dotted line. What an incredible experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By melandtim on 8/18/2019 at 7:18 PM.

Brett is fantastic to work with! He is friendly and truly cares about the customers. I highly recommend him as an advisor when picking out the best car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brett Cloon - BMW Columbia, MO

By Kelsib on 8/12/2019 at 12:24 AM.

We all know buying a car can be “not so fun”, but Brett Cloon made my recent experience painless! He was patient and understanding. He made me feel comfortable with my purchase, but most importantly, he wasn’t pushy!! I would absolutely recommend BMW of Columbia, MO and Brett Cloon to everyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people with great service.

By Codyw1334 on 8/9/2019 at 3:05 PM.

Bob was an awesome salesman. He made sure I was taken care of and got the best service available. I plan to use BMW of Columbia to purchase my future vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Meatball55 on 8/8/2019 at 10:10 PM.

Very experienced and very knowledgeable! Great customer service; I got water, popcorn, and ice cream while buying my vehicle. What more could you ask for? Would definitely recommended. They even did the inspection!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Mike on 8/8/2019 at 8:29 PM.

Dave and Steve went above and beyond to get me what I wanted and make sure I was happy with it! I Will definitely be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Experience Ever

By thaDialator on 8/5/2019 at 5:59 PM.

Never have I felt so well taken care of. As seen by our horrible outfits, the air in our previous vehicle quit. We came to David and he effortlessly was able to assist us in replacing our other vehicle. Everyone was very knowledgable about the process and went above and beyond to put is in a fantastic vehicle. We will definitely come here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

BMW Provided

By rossalan on 8/4/2019 at 6:29 PM.

We found online a pre-owned BMW i3 that was the exact vehicle and color we wanted! From the first phone call that Brett answered, they were nothing but helpful in assisting us in traveling over from KC to see and test the car. It was cleaned and ready to go when we arrived. Brett also made sure the technician who was expert on the electric/hybrid features and operation took us through all our questions. They had a brand new identical model on the showroom floor but never pressed us on it since they knew we were only interested in pre-owned. Needless to say, we drove our vehicle come that day!! Highly Recommend this beautiful dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Polite, Friendly genuinely

By Amonixinator on 8/3/2019 at 5:59 PM.

They treated you like one of their own, almost like long lost family. They gave a decent price and honesty. Very clean. Lots of coffee and air conditioning!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience ive had

By tholderle on 7/30/2019 at 4:14 PM.

Saw the Camaro advertised online. The dealer is 2 hours away from my home. David took the call and was very helpful in looking over the car on my behalf. Very honest with the few flaws on the car. We agreed on price on the phone, gave him a cc deposit, rented a car near my home and drive down the next business day. Test drove, paperwork and done. David followed me to rental company to drop the car, back to the dealer and drove my Camaro home. Couldn't have been faster and easier and the folks were genuinely nice people. Given the opportunity will be doing business with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect transaction.

By Eric on 7/29/2019 at 4:03 PM.

My visit to BWM of Columbia was great. Josh was awesome and helped me every step of the way. The process was so fast that my kids wanted to stay longer and play in the arcade. Thanks again Josh...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see Dave!

By Gudeiran on 7/27/2019 at 4:19 PM.

We have not bought a car in-state in over 10 years and Dave sold us two cars in three weeks. Best face to face buying experience we have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Great Experience!!!!

By Dawn D on 7/26/2019 at 4:18 PM.

Each time I purchase a car from a dealership, I completely dread it. When I called Josh Grantham to inquire about a car I was interested in, I told him what time I would be by that day. When I arrived, he had the car pulled to the front of the building, a dealer plate on it and the engine running so the A/C would have it cooled off. I test drove the car and began negotiations with Josh. I didn't make a decision that day. I contacted him the next day with another counter-offer and the car was mine! When I arrived to pick it up later that day, Josh had the car clean, filled the gas tank and ensured the paperwork was ready. I met with Adam Miller, who was very organized, efficient and the paperwork was done in lightning speed! AND, Adam gave me a card for a free oil change! I also get free car washes at the dealership as long as I own the car! What I appreciated the most about my experience is that I was buying possibly the cheapest car on the lot at Joe Machens BMW, but I was treated as if I was buying the most expensive car. I never felt as if I was being pressured and the facility is beautiful. Thank you both for a wonderful experience!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience From Start to Finish

By JoshD on 7/18/2019 at 6:34 PM.

Found the car I wanted online sitting on the Mercedes lot. I was referred to Brett, so I called him up and he was able to get the car for me. I told him I hated car dealerships and the stigma attached to them. I told him wanted a No-BS, give me your best price and I'll take it or leave it transaction and that's mostly what I got. He did play the salesman/negotiator card a little on my trade-in, which I expected, but had hoped to avoid. I know that's just part of what you get when going to a large dealership. He wasn't pushy, just used the negotiation tactics dealerships are known for. Other than that, the transaction was seamless. Everyone there was super friendly and the deal went off without a hitch. Overall, I would have no reservations about using BMW of Columbia again and would specifically request Brett if I go back.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Good experience overall

By Timsgirl92 on 7/18/2019 at 12:04 PM.

This dealership had what we were looking for. The salesman was knowledgeable about the vehicle we were looking at and even told us of one that they had received that day. We were able to take the vehicles out on a drive on our own and we were not pressured in any way to purchase. The transaction was quick, not a lot of sitting and waiting. I did have to call to follow up on title and paperwork and I didn’t receive the check for taxes, but overall the experience was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The deal was made on the phone.

By Steven on 7/17/2019 at 9:00 PM.

The dealership and the salesman completely lived up to their word and actually gave me some extra on my trade in. The new vehicle was ready to roll and I was finished and gone in a short 1 1/2 hours. I would not hesitate to do business with them again. Dave Watson was a pleasure to do business with, knowledgeable and friendly.

I would recommend this dealer.