Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.7  
Friendliness
3.6  
Overall Experience
2.4  
Price
2.9  
Quality of Work
2.7  

Dealer Reviews

Show:  

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

NOT SATISFIED

By tia1914 on 6/13/2019 at 3:05 AM. Helped by Rueben.

The people are friendly but been having issues the second week i had the car. Technician said car was fixed but clearly it wasn't, car shakes bad when on the highway or when idle dont think i would recommend this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Rosie on 6/30/2018 at 3:07 PM. Helped by Mario.

I highly recommended this place to get your car l, the staff is very nice and helpful, and they do whatever it takes to help you I been with them a couple years and gotten several cars and they work very well, no issue and the staff is just amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you so much Auto Bank

By chinna05 on 6/18/2018 at 3:15 PM. Helped by Chris and Jeannie.

Big shout out to Chris and Jeanie at Auto Bank such wonderful people here. If you ever need a vehicle this is the place to go!!! I walked in with no vehicle cause mine broke down...I walked out with a very nice and affordable vehicle for myself and family!!! I recommend Auto Bank of Kansas City MO to anyone. Plus you have a warranty on your vehicle that's a huge plus!!! Very nice pleasant helpful and very clean environment. Vehicles are so nice...Thank you again Auto Bank!!!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam Artists and Liars

By BRACKIEN on 5/2/2018 at 6:38 PM. Helped by Jeanie.

I walked in explaining my needs and I was assured that they could meet my needs. I was also told that the car I was purchasing had had some transmission issues for which they sent it to their go to transmission place to have fixed. It didn't take but a few weeks to start having issues but since it was still under warranty I took it back to them...twice. both time I waited for 2 hours when I had an appointment before one of their techs who could not speak clear English to even ask me about my car. I explained the issues with my transmission then another hour or so passes before he comes back to tell me he couldn't find anything wrong with my ENGINE! Seriously. They then wanted me to take my car to some transmission place that was over an hour away with no loaner vehicle until it could be returned to me. As a single mom to 3 kids, this was not acceptable. I have since paid to have my transmission diagnosed and low and behold I need a new one. The one currently in there cannot be repaired. I also found out after the fact that they over charged me for the car by thousands of dollars. Also, if you are even 6 days late they call and harass you over the payment and threaten to repo the car if the payment is not paid in full by the 10th day. This is contrary to the contract I signed. They said this is their policy but they have never given me anything in writing to back this up and I have never signed any such document.

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Dishonest practice

By Kotosai on 2/22/2018 at 9:40 PM. Helped by Jason.

I came to AutoBank explaining my needs and the purpose for which I was making the decision to take on a car payment versus buying at auction. I was reassured that they could accommodate my needs acquiring my confidence and inevitable signature. One week after driving off with what I believe to be my new car, I discovered that the transmission needs to be replaced and due to their inability to accommodate a suitable means in which I paid for to keep my job; I find myself in jeopardy of losing my employment because I gave all I had to gaining adequate transport.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By fedup customer on 1/22/2018 at 9:51 PM. Helped by refused to give me a name.

This place is horrible, crappy employees and cars. You will have to make big repairs as soon as you buy the car. The employees are so rude and no help. Its like talking to a bunch of 3 year old. Don't walk. Run from this place!!! This place has the most unprofessional,rude and dishonest people in Kansas City...they will tell you whatever lies they feel will get you into one of the vehicles on the lot ...it's totally not worth the time or money you will spend purchasing and trying to fix the LEMON!! Of a car

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Run!!!

By Tellthetruth101 on 12/4/2017 at 3:54 PM. Helped by Kelly, Jeanie.

This place is horrible, crappy employees and cars. You will have to make big repairs as soon as you buy the car. The employees are so rude and no help. Its like talking to a bunch of 3 year old. Don't walk. Run from this place!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Vianey0508 on 7/8/2017 at 1:20 AM. Helped by Mario.

I soon as I walk in the people there helped me out, looked at some cars did some paper work and the next thing you know I left the lot driving a new car!!!! I highly recommend Auto Bank of Kansas City to family members and friends.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Criminals Selling used Cars!!!

By Mr.jerry on 6/14/2017 at 4:47 PM. Helped by Zach.

This place is the most unprofessional,rude and dishonest used car lot in Kansas City...they will tell you whatever lies they feel will get you into one of the vehicles on the lot ...it's totally not worth the time or money you will spend purchasing and trying to fix the LEMON!! Of a car *Please don't buy here!!!!*

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

great experience i appreciate your service

By Mr. Coulter on 8/29/2016 at 3:20 PM. Helped by Mario.

Working with Auto Bank of Kansas City was a great experience. I would recommend their service for family, and friends. I highly appreciated the service and attention.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Cyndi on 6/26/2016 at 2:51 AM. Helped by Ms. Chase,.

The best car buying experience I've ever had. They are friendly, very detailed, and supportive. I was approved in a matter of mins. As soon as we pulled into the dealership on front street, I seen the car I've been looking for. I love that my payments are affordable. Thank you!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

GREAT CUSTOMER SERVICES

By DBrown27 on 12/19/2015 at 4:14 AM. Helped by jennie and shan.

I will recommend autobank to anyone if you're looking for a car this is a great place to start from the time u walk in until u leave service on point great job yall......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer assistance

By RickP123 on 11/9/2015 at 2:27 PM. Helped by Jeanie.

I contacted several car lots just to have spent several hours and days getting approved which was frustrating, but with auto bank I just filled out a short online application one evening and got a call the next day saying I was approved, went in , test drove some cars I liked, picked one took 20-30 minutes for paperwork and I was driving my new car! That easy and would highly recommend autobank! Rick P.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

astounded

By mrgray on 1/4/2015 at 6:53 PM. Helped by cody,jeanie.

I just purchased a 2007 chevy impala from auto bank anf all i can say is wow im very pleased and they didnt pressure me to,buy somthing i didnt want also my credit isnt very good and they looked past it and got me financed jeanie,cody are awesom and the owners are friendly and i was in and out within a 1hr i will definitely be back thanks auto bank

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto Bank is the best A+++++++++++++++

By JCSMOEG on 9/2/2014 at 5:06 PM. Helped by mike and the rest of the stuff.

if you are looking for a good car, van, or truck please go to auto bank of Kansas city the stuff is very nice and work hard for you we have gotten 2 cars the first one was 2006 Chevy trailblazer the 2nd one is an 2010 dodge caravan we are very happy with them all the way yes we will buy a other one from as the time need to me and my wife are happy with them keep the good work up auto bank kc

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NEVER DO BUSINESS WITH AUTO BANK!

By autobanksucks23 on 4/15/2014 at 5:00 PM. Helped by Bill, Chris and Mike.

I purchased a vehicle December 2013, it is currently April 15 and I have yet to receive a title for my vehicle.Bill and Chris were my original sales people, title was lost in the midst of copying after I signed it. Bill told me in January that the title was being sent, and faxed confirmation the he had sent for the title. I have since been in contact with the owner, Mike, who is now trying to charge me $120 for a replacement title that was never sent for. They are refusing to help me any further, and Mike simply said, "I doubt you have money for a lawyer". I will NEVER do business with them again, and urge the people of Kansas City to stay away.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

My experience overall was great anytime Ive had an issue...

By martiniquewinn on 1/21/2014 at 9:03 PM. Helped by Chris.

My experience overall was great anytime Ive had an issue it was resolved the purchasing process was simple and I feel I made a great purchase!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car buying experience was great. My salesman Rob...

By joseph1969 on 11/11/2013 at 9:37 PM. Helped by Rob.

My car buying experience was great. My salesman Rob understood my needs and worked hard on fulfilling them ,from selecting a car to fianance it was a good experience . Came in at 3pm and drove out with my purchase by 5. AUTO BANK you are a stress free dealer. They also keep my car serviced for me great service dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to autobank and had a great experience I thought...

By Styles34 on 9/10/2013 at 2:07 AM. Helped by Bill.

I went to autobank and had a great experience I thought my credit was really bad but they got me approved in no time. Now I can get to work and take my baby anywhere I want. I just wanted to say thank you and I would recommend them to anyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands down one of the greatest truck buying experiences...

By zls9p4 on 9/6/2013 at 10:37 PM. Helped by Michael and Bill.

Hands down one of the greatest truck buying experiences I've ever had. Been looking for a F-150 for quite some time now and they really know how to take care of you here. I'd been to quite a few other dealers but once I starting talking to the salesman Bill I knew this was the place I wanted to buy my truck. No pressure sales approach from him made me feel extremely comfortable and the process was quick and painless. The owner Mike even came over and shook my hand and talked to me for a minute. Pure class from the folks here and I can't stress enough how easy they were to work with. My wife's needing a new car here soon and you can bet I'll be back.

I would recommend this dealer.