Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Antoinette Hatfield on 9/28/2017 at 5:59 PM. Helped by Jeff Simpson and Sean Walsh.

I came in as a walk-in to ask about a certain vehicle I saw on the lot. I was given Jeff Simpson as my salesperson. He worked quickly and efficiently in putting the sale together. The financing was handled by Sean Walsh, who did a great job at getting me the terms I wanted. To my surprise they delivered my car to my home so I didn't have to drive back the next day to pick it up. Service like this makes me want to return again and recommend this dealership. 5 stars ***** gentleman and my thanks!! AH

I would recommend this dealer.

Overall Rating

2.2  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't use service department!

By Cara274 on 1/25/2016 at 4:54 PM. Helped by Mitch.

I took my Audi in because hr oil pressure light was on. They were kind enough to give me a courtesy car but within 24 hours they had called me saying the whole engine needed to be replaced! A whole $10,000+ which is more than I paid for the car. I had a friend look at it and he just said the oil level was a quart over that was it! I almost paid 10k for a $35 fix.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Six Visits and All Have Been Great!

By KenMoore on 6/11/2015 at 8:52 PM. Helped by Mitch, Gary.

Let me begin by saying I read some of these reviews and wanted to share my experience with Mitch and Gary in the Service Dept. I bought my A5 at another dealership yet I have been treated like Royalty by these folks when I visit. My car is fine and needed no repairs however I have added The European Bi Xenon w/ LED DRL, custom RS style grill, window tinting, etc... Matt Flowers spent more than a week programming a new computer that had to be installed to run the new headlights. I couldn't find anyone to do this without flying them in from Cali or Europe. Long story short , Matt made my $3000 headlights work sweet. When it comes time to buy my next car it will definitely be from Audi of Tulsa. PS: The car I had prior to my Audi was from Lexus of a Tulsa ( another Don Thorton dealership) They too treated me like Royalty both in Service and Sales.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I went in to look at new Audi Q5 and received no...

By frustrated2459 on 8/15/2013 at 8:24 PM. Helped by none.

I went in to look at new Audi Q5 and received no acknowledgement at all from the 3 sales people who continued to talk to each other. I had driven my daughter's 2000 Dodge Avenger while she took my SUV on a trip. They were too judgmental for me. I bought a Lexus.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

I taken my car in for service multiple times for service...

By jcolibert on 5/23/2013 at 1:25 PM. Helped by Mitch.

I taken my car in for service multiple times for service and all seemed good until I needed something major done, the car hasn't been the same since. After having to return it three times to get things fixed that could have been found had somebody test drove it, i just started fixing them myself. When I called and went by to get a oil leak fixed that was caused by the above repair not being done correctly all I seem to get is "we will order parts and call you back" after a month it is still not fixed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh was great to work with, which made for an overall...

By pneal03 on 7/30/2012 at 6:01 PM. Helped by Josh Asbill.

Josh was great to work with, which made for an overall great buying experience. The entire staff we encountered were both pleasant and very helpful. We'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh was so great to work with. He gave me the best car...

By Kitt0704 on 7/30/2012 at 6:43 PM. Helped by Josh Asbill.

Josh was so great to work with. He gave me the best car buying experience that I have ever had! He listened to what I wanted and needed in a vehicle and found the right one. It was so refreshing to be able to have a great experience without the games and frustrations that can come with buying a car. Josh made sure I knew my car inside and out. I already owned an Audi (from a different dealership), but was never shown all the bells and whistles....Josh took the time to show me everything. I will buy my next car from him as well. I truly believe in this dealership as the finance department and service department are also great. So professional and friendly. They go the extra mile....every time!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Josh is very helpful and dedicated to help everyone that...

By Weims on 7/27/2012 at 12:01 AM. Helped by Josh Ashbill.

Josh is very helpful and dedicated to help everyone that he deals with. The entire dealership is happy to help and wants to make sure they get you what you are wanting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I found a used vehicle that I liked via the internet and...

By michelel on 7/23/2012 at 4:30 PM. Helped by Josh Asbill.

I found a used vehicle that I liked via the internet and called to inquire. I spoke with Josh and he was very polite and straightforward over the phone. Once I arrived at the dealership to test drive it, I was not disappointed. Not only did I love the car, but the politeness and professionalism of everyone at the dealership made me feel very welcome. Josh listened to what was important to me and even got a tape measure to help ensure that my dog would fit in the back of the car. I truly appreciated the "No Pressure" approach and would certainly recommend Audi Tulsa and Josh to anyone looking for an Audi.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Nice dealership, friendly, professional salesperson,...

By marathonpfs on 7/19/2012 at 7:19 PM. Helped by 2.

Nice dealership, friendly, professional salesperson, great product. Only frustration was the delays and seemed confusion over providing timely lease quotes. Still confused over the marked difference in lease rates on the Audi vs. similar priced vehicles at BMW and Mercedes. If Audi truly has best re-sale in their class it doesn't reflect in the lease residual's and therefore the lease rates. The dealership was helpful in every other way and allowed me to try the car by taking it home overnight.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I appreciated the passion and extensive knowledge that...

By Aaron83404 on 7/13/2012 at 4:04 PM. Helped by Josh Asbill.

I appreciated the passion and extensive knowledge that Josh had when he was both discussing and driving the Audi brand. He didn't hesitate to "go the extra mile." Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Justin made buying my first Audi a great experience. He...

By mcombrink on 7/13/2012 at 2:38 AM. Helped by Justin Mullenax.

Justin made buying my first Audi a great experience. He was friendly and very knowledgeable. The Q5 was in high demand, but he found the exact car I wanted. He even checks in occasionally to make sure I'm still enjoying my purchase. I would definitely recommend this dealership and salesperson to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Justin was great to work with. The vechile we purchased...

By lketner on 7/12/2012 at 7:16 PM. Helped by Justin.

Justin was great to work with. The vechile we purchased was everything promised and much more. Justin made the car buying experience very easy A+.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an opertunity to visit Justin a short while ago. I...

By Byron Welstrom on 7/11/2012 at 4:22 AM. Helped by Justin Mullunex.

I had an opertunity to visit Justin a short while ago. I told him I would not be in the market fot a new vehicle until next year when my current lease expires. Knowing this, most salespeople would have shook my hand and left me with something like "look me up when you are ready to buy". Justin however, spent about an hour showing me the vehicle and presenting me with a picture of what Audi would best fit my needs. His knowledge of the Audi product was truly amazing. I learned volumes about the cars, how they are engineered, and the benifits of Audi ownership. I am still that year away, but when the time comes to replace my BMW, I will own an Audi.and I will buy it from Justin.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have had nothing but great experiences at the Tulsa...

By dhambric on 7/11/2012 at 7:49 PM. Helped by Service area.

I have had nothing but great experiences at the Tulsa Audi location, with the exeption of one. I had my 5000 "wellness" exam on my new Q7 and when I picked up my car, the service manager did not go over what he found, although I had expressed a few areas of concern. I would have appreciated a brief overview of how he thought the car was performing, besides the "it's all good" that I got. No paperwork given to me either. I wanted to review what they went over. But this, I am sure, is a very minor glitch. They were really busy and I'm sure my issue was seen as more minimal in the whole scheme of things. All other areas of concern have been quickly addressed and the team there seems eager to please.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

We visited several other dealerships from different...

By A5saintsfan on 7/10/2012 at 11:50 PM. Helped by Justin Mullenax.

We visited several other dealerships from different manufacturers on the same day and Audi Tulsa was a refreshsing experience. Justin was the only salesperson all day to ask us what we were looking for in a car and what we valued most. The BMW salesman barely said two words to us. Justin took time to ask us questions, answer them thoughtfully, and the test drive was extremely helpful. Even after purchasing the car, Justin occasionally checks in with us to see how things are going (things have been great). Our first scheduled service experience was not like any other service I've gotten from a dealership. Everyone on the staff seemed sincerely dedicated to making sure we were happy. And, by the way, the new facility looks great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price

Overall I thought it was a very positive experience. It...

By corbdogg8 on 7/9/2012 at 9:00 PM. Helped by Justin Mullenax.

Overall I thought it was a very positive experience. It was a quick, easy, pleasant transaction to both trade in my old car and purchase the new one.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very friendly and informative. Good experience. Would...

By romel03 on 7/9/2012 at 6:39 PM. Helped by Josh Asbill.

Very friendly and informative. Good experience. Would definitely recommend this dealership to do business with. I like the way they answered the phone... instead of saying how can i help you, this is first time i heard.. i can help you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The dealership was very neat and clean as well as the...

By KennyBlackburn on 7/9/2012 at 3:29 PM. Helped by Josh Asbill.

The dealership was very neat and clean as well as the cars they had for sale. Everyone there was friendly & professional. My salesman Josh did a fantastic job & made my car buying experience fast & painless. I would definitely go back for my next vehicle purchase & will recommend to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and very informative. My overall experience...

By JuiceX on 7/9/2012 at 3:08 PM. Helped by Justin Mullenax.

Very friendly and very informative. My overall experience was great and will do future business with him. This was my first time buying a car and it was a good experience.

I would recommend this dealer.